Petco Reviews

Updated March 22, 2015
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88 Reviews
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Petco CEO James M. Myers
James M. Myers
408 Ratings

88 Employee Reviews

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  1. multi unit manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager in Dallas, TX
    Current Employee - District Manager in Dallas, TX

    I have been working at Petco full-time (more than 5 years)

    Pros

    great company, very ethical good work life balance

    Cons

    pay should be looked into as it seems lower then other retailers

    Advice to ManagementAdvice

    look to increase pat scales for internal manager positions

    Recommends
    Positive Outlook
  2. IPDM

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IPDM in Houston, TX
    Current Employee - IPDM in Houston, TX

    I have been working at Petco

    Pros

    Building relationships with customers and their pets is extremely rewarding, especially when you have regulars that you get to know personally.

    Cons

    We do not have a standardized return policy. Each manager allows different returns for different reasons.. The customers complain because one person says no when a week ago another manager allowed the same return. It gets frustrating as well; no receipt, no cash back!

    Advice to ManagementAdvice

    Having a strong management team that communicated and works together is the key to running a successful store.

    Recommends
    Positive Outlook
    Approves of CEO
  3. Petco Animal Supplies

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Petco

    Pros

    Great company full of wonderful people. It was a pleasure to work there and I would go back any time.

    Cons

    Retail business is tight on time off and holidays. Aging IT infrastructure can be difficult to work with.

    Advice to ManagementAdvice

    Listen closely to customer reviews. Employee satisfaction is very important for the long term success of the company.

    Recommends
    Positive Outlook
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  5. Enforces internal growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Nassau, NY
    Current Employee - General Manager in Nassau, NY

    I have been working at Petco full-time (more than 5 years)

    Pros

    I was able to grow from cashier to General Manager in less then four years. Company values it's employees and promotes internal growth.

    Cons

    Payroll cut backs do not match the values that the company is trying to enforce.

    Recommends
    Positive Outlook
  6. 1 person found this helpful

    Decent time, never bored

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Lead in West Bountiful, UT
    Former Employee - Team Lead in West Bountiful, UT

    I worked at Petco full-time (more than 5 years)

    Pros

    Animals. Nothing better than getting to work with beautiful living creatures.

    Cons

    Corporate doesn't seem as dedicated to really pushing better companion relations. The last 10 years have changed from being high end retail to exactly like petsmart

    Advice to ManagementAdvice

    Skeleton crew on freight days are a joke. One guy cant carry the load and be customer service and cashier. You're asking for 12 hrs of work to be done in 6. Have a part time cashier help split the load. Simple.

    Recommends
    Positive Outlook
    Approves of CEO
  7. Only been there for 2 months, but love the atmosphere.

    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee in San Antonio, TX
    Current Employee - Anonymous Employee in San Antonio, TX

    I have been working at Petco

    Pros

    Great people. Nice facility with gym and 2 dog play areas. We can bring our dogs to work which reminds us where and why we work for Petco.

    Cons

    No cons so far except a bit of drive in traffic for me.

    Recommends
    Positive Outlook
  8. 1 person found this helpful

    Pleasant experience- met many interesting people (customers) and was constantly learning about different animals

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Petco part-time (less than a year)

    Pros

    Always around animals! People bring in their dogs, cats, pigs (YES, PIGS!), etc.
    Constantly learning new info about all kinds of animals

    Cons

    As with any customer service job, customers can be very demanding/unreasonable. With some pet owners, I've seen the worst.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. Simply put, I love my job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager in Cleveland, OH
    Current Employee - Department Manager in Cleveland, OH

    I have been working at Petco

    Pros

    Petco is a very appreciative employer. They give each individual a chance to learn and grow within the company. They also truly care about the animals and make them the first priority. The organization of the company is great. The resources they provide so I can do my job accurately are incredible.

    Cons

    There are at times too many steps to clarify the work throughout the day.

    Advice to ManagementAdvice

    Be more approachable.

    Recommends
    Positive Outlook
  10. They were a great company to work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Great Job in Mansfield, MA
    Former Employee - Great Job in Mansfield, MA

    I worked at Petco

    Pros

    It was a fun place to work. They really care about the animals and do the best hat they can to make sure that they are healthy.

    Cons

    NONE Great place to work.

    Advice to ManagementAdvice

    Just need more personnel. It was difficult to get everything done and help the public as well.

    Recommends
    Positive Outlook
    No opinion of CEO
  11. 1 person found this helpful

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager in San Antonio, TX
    Current Employee - Project Manager in San Antonio, TX

    I have been working at Petco

    Pros

    Great people, there is a clear line of sight between team vision and corporate vision. The senior levels of leadership I worked with were all solid, smart, and believe in positioning their employees and the customer in positions to be successful

    Cons

    Things move a little slow, so you have to stay on top of certain levels of leadership to ensure progress but that is it.

    Advice to ManagementAdvice

    Continue to do what you do, and believe in your people.

    Recommends
    Positive Outlook
    Approves of CEO

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