Pier 1 Imports
3.1 of 5 503 reviews
www.pier1.com Fort Worth, TX 5000+ Employees

Pier 1 Imports Reviews

Updated Jul 1, 2014
All Employees Current Employees Only

3.1 501 reviews

                             

69% Approve of the CEO

Pier 1 Imports President, CEO, and Director Alex Smith

Alex Smith

(281 ratings)

54% of employees recommend this company to a friend
136 Employee Reviews Back to all reviews
Relevance Date Rating
in

     

    Very good working enviornment

    Anonymous Employee (Current Employee)

    Prosgood and hard working people

    Consretail industry is always un-predictable

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    Okay in the short term

    Anonymous Employee (Current Employee)

    ProsThe other associates were nice.

    ConsYou are constantly on your feet, and moving large and heavy items. Corporate pushes us to push the customer. The products displayed in the store are usually cramped together due to space constraints.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Store manager

    Store Manager (Former Employee)

    ProsGreat merchandise, fun atmosphere engaging customers, rewarding work.

    ConsOften unrealistic expectations. Heavy work load. Difficult to maintain staff because of low pay vs. expectations.

    Advice to Senior ManagementAllow Store Management more control.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
  • We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

    2 people found this helpful  

    Fun environment, but job not for everyone

    Sales Associate (Former Employee)
    Reno, NV

    ProsBeautiful store, always good music playing, nice co-workers, vast majority of customers are friendly and easy-going, employee discount, store dollars at Christmas. Despite my complaints below , I still mostly enjoyed working here, even if the job wasn't for me in the end.

    ConsEvery now and then having to hoist or retrieve large, heavy furniture from tip top shelves while balancing on ladders. While that would definitely be a two person job, still scary.

    Constant pressure to sell the store credit card.

    Very little hours if you didn't sell the credit card

    Not introvert friendly. In other words, if you're the type of person who:

    Is friendly but doesn't necessarily care about making instant friends with each and every co-worker

    Embodies a subtle, less in-your-face sales approach,

    Is a more independent minded individual who prefers to learn and be left on their own to grow and develop, with the occasional question to help that process every now and then,

    then you may not enjoy your time with this company.

    Granted, while this is typical of most group work environments, given the small number of people you work with on the floor at any given time, these issues become magnified and a sort of clique-like environment develops. In the case of my store, that seemed to explain why certain associates were readily given tasks or asked to help out with projects while other associates were ignored. Even if I volunteered my help, there were times in which I'd be met with a sort of you-can't-sit-here, high school cafeteria vibe.

    Having to deal with certain managers who have a massive chip on their shoulder. I can't tell you how many times I've been told to "not be afraid to ask questions" then have that same person turn around and act annoyed or put off by any question I might have and give me a very curt response..
    I kid you not, after trying to explain to one manager in particular that I didn't know how to properly organize the lamp section, and that I needed help she snapped "I SHOULDN'T HAVE TO!" She acted like I was lying when I said no one had ever shown me how to properly do that task in all the time I'd worked there.

    OR, depending on the manger, having your every move, every word, scrutinized, because they mistakenly assumed that if you're naturally quiet and soft spoken, you must lack confidence and that you need your hand held at every turn. It got the the point where no matter what I did to help customers, no matter how much knowledge I displayed, the manger would misinterpret the situation to look as if I had acted timid and uninformed when that was far from the case.
    For example, I once asked a customer a couple of questions regarding a product she was looking for, but we were both having trouble finding at its normal location. She wasn't sure of the actual name of the product, so I did some research on our inventory system, and right before she was about to give up and leave, I found something and asked, " Is it beer steins you're looking for?" and that was EXACTLY what she needed. And yet I ended up getting a lecture from a manger about my lack of product knowledge, (as part of a larger lecture about my supposed lack of confidence in general) because she misheard me and thought I'd asked "DO WE HAVE beer steins?" It was at the point where I knew based on experience that trying to correct the misunderstanding would be an act of futility.

    Advice to Senior ManagementLISTEN TO YOUR EMPLOYEES.

    If a person works best independently with the occasional critique, allow that person their space. Don't insist on micro-managing that person because that only makes things worse.

    Conversely, don't make employees feel like they can't approach you with questions to improve their knowledge and skill. We want things to run as smooth and productive as you do. We know that you're busy, but which wastes more time in the long run, taking two minutes to answer a question or help with a task, or having to fix mistakes from uninformed employees?

    Actually take in and process what your employees are saying. Don't just give out the first automated, knee-jerk, contradictory response that comes to mind. I can't tell you how many times where it was abundantly clear that a manager didn't really focus on what I said, that they just skimmed the surface of the conversation and came up with a response that was only marginally relevant to the issue.

    Stop assuming that quiet people don't have sales skills. We simply have a different approach that can work just as well, if not better, depending on the situation. You cannot force people to be extroverts. It is not a superior way of being and working against an individual's natural abilities is a recipe for disaster.

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    Nice people, low pay.

    Sales Associate (Former Employee)
    Frederick, MD

    ProsNice coworkers who took the time to train.

    ConsLow pay, not enough hours. They really push you to provide customer service, even when it's obvious the customer does not want to be bothered.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           

     

    OK Place

    Driver (Current Employee)
    Abingdon, MD

    Prosfast paced and fast paced

    Consnot always safe not always safe equipment

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Approves of CEO

     

    ok part time work

    Store Associate (Former Employee)
    Saint Louis, MO

    Prosgreat company more training needed

    Consmore hours and more training

    No, I would not recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    My experience with Pier 1 was majorly positive. I enjoyed my time there.

    Sales Leader (Former Employee)
    Pasadena, MD

    ProsThe variety of awesome products and my coworkers.

    ConsOur store manager was not trustworthy, she micromanaged and sometimes not fair to some associates.

    Advice to Senior ManagementTrain employees to help customers not harass them.

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • Disapproves of CEO

     

    It was Okay

    Cashier (Former Employee)
    Waco, TX

    ProsSmells good, nice people, easy work, good morning hours. It was an excellent opportunity to grow my customer service and communication skills. I was hired quickly.

    ConsEVERYTHING breaks, hard to sell stuff that is crap, couldn't believe in product, late nights, have to re-do the store every month, nothing to do when it's slow. Hired me, but didn't put me on the floor till a month in. No training.

    Advice to Senior ManagementMy bosses kept getting fired!

    Yes, I would recommend this company to a friend

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
    • Culture & Values
           
    • Work/Life Balance
           
    • Senior Management
           
    • Comp & Benefits
           
    • Career Opportunities
           
    • No Opinion of CEO

     

    assis manager

    Assistant Manager (Former Employee)
    Crystal Lake, IL

    Prosgreat merchandise, fun working with customers

    Consbuilt too many stores too fast, upper management did not relate to the field associates

    Advice to Senior Managementknow who is responsible for your stores, better internal LP investigations

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    Was this review helpful?
    Yes | No
    Add Employer Response Flag Review
RSS Feed Embed

Worked for Pier 1 Imports? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.

Glassdoor is your free inside look at Pier 1 Imports reviews and ratings — including employee satisfaction and approval rating for Pier 1 Imports CEO Alex Smith. All 136 reviews posted anonymously by Pier 1 Imports employees.