Pier 1 Imports Reviews

Updated March 29, 2015
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3.0
211 Reviews
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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
371 Ratings

211 Employee Reviews

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  1. Great place to work, but many frustrating aspects

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Brunswick, GA
    Current Employee - Sales Associate in Brunswick, GA

    I have been working at Pier 1 Imports part-time (more than a year)

    Pros

    Awesome employee discount
    Flexible hours with anyone who is in school or works another job
    The managers teach you everything you need to know about the store, so you never feel lost
    Enthusiastic, family-like atmosphere that is created with the store team as well as customers who come in a lot
    Easy job for an associate position in retail
    Not hard to get time off if needed
    Fun job getting to work with customers and help them decorate their home if you're in to that kind of stuff

    Cons

    Pushing every single customer who sets foot in the store to get a Pier 1 credit card
    Having to push the store credit card to everyone really takes away from creating a great customer shopping experience
    Not the greatest pay
    Horrible hours. I have asked time and time again to get more hours, but they would rather hire a bunch of people to work short shifts only once or twice a week than a few people working all the time
    Nearly impossible to move up and get a raise
    FLEX shifts where you sit around all day just to call at 4pm and see if you have to come in to find out you don't and then realize you wasted your whole day sitting around for a shift you didn't have to work

    Advice to ManagementAdvice

    Do not make the in store credit card the most important aspect of a customer's shopping experience. It drives customers away and majority of sales associates, including myself, do not like to have to push customers to get the card and continue to talk about it constantly when it is clear they do not want one. It has and will continue to run customers off. Making sure the customers have a positive experience and get what they need out of shopping there should be the number one priority. Too many times there is a lack in making the customers feel comfortable and appreciated for their business because the Pier 1 credit card gets in the way. Also, stop constantly hiring people to eliminate giving people full time hours who want it. It is frustrating only working 12 hours a week because they don't want to give lunch breaks or benefits. The hours and low pay is pushing me to the brink of wanting to quit. Also, the FLEX shifts drive people crazy. Either schedule me or don't and if you need me to come in when I'm not scheduled, call me and I will come in if I can.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2. Very enjoyable and fast pace

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports

    Pros

    The people are nice and the pay isn't half bad

    Cons

    Attendance policy is terrible. Management at times can be overbearing

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. Not so glamerous.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Baton Rouge, LA
    Former Employee - Sales Associate in Baton Rouge, LA

    I worked at Pier 1 Imports part-time (less than a year)

    Pros

    Love the customer interaction. Cute products with a 25% discount.

    Cons

    Products not reliable. Management not professional. Lots of work expected to be done with little help while dealing with customers on short shift. If you couldn't sell credit cards hours were cut. Which aren't very giving in the first place.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. Its retail, you get what you make of it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time (more than a year)

    Pros

    So as the title says, its retail. I think the couple retail jobs I have had boil down to 1) the people you work with and 2) what you make of it. In my store, the people were very friendly and there was mostly a family atmosphere. This makes taking time off/emergencies/etc very easy. Employee discount is good, 25% and if you dont mind your furniture a little damaged, managers will frequently make steep discounts on merchandise that comes in damaged off truck for employees.

    Cons

    I imagine if you are at a store with unpleasant people, there isnt much space to get away from them but that is most places. Customers are going to be the worst though. I hesitate to put this on here but here is the honest truth. A lot of people who shop at Pier1 are neither your lower class, nor upper class but those people that think they have a little cash and are entitled. Pier1 is not a luxury retailer though some of the customers think so and think you should treat them like they are dropping tens of thousands. Other than that, pay isnt great, even for assistant managers. Several sales leaders left my store to move on to cashiering at a grocery store and made more money. Hours are close to non-existent. Company policy limits your hours to either 20-25 a week (depending on what store manager you talk to) and will frequently be far less. I cannot recommend simply because most people want a job to make money, something that is hard to do at the store level here.

    Advice to ManagementAdvice

    I realize my 'Cons' is longer than my 'Pros' but I honestly enjoyed my time there (good people). Advice to mangers would be, better pay, end flex shifts as nobody that works there thinks they are anything else except stupid and fix the distribution centers. You cannot trust your inventory management as your truck manifest and what physically arrives on the truck are -always- different, by as much as several thousand dollars sometimes - this is the same with 2 different DCs (Texas and Georgia).

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. It's a dangerous job, due to heavy lifting and things precariously piled on top of other things in the stock room.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Green Bay, WI
    Current Employee - Sales Associate in Green Bay, WI

    I have been working at Pier 1 Imports part-time (more than a year)

    Pros

    The merchandise, the discount, helping customers decorate their living spaces, co-workers that are hard-working.

    Cons

    No paid breaks. Unreasonable demands in regard to unloading/unpacking freight. No insurance, Anemic raises. No appreciation by management. Heavy lifting. Non-existent loss prevention. Special people get special hours.

    Advice to ManagementAdvice

    Invest in loss prevention measures. Employees deserve a 15 minute break within a 4 hour shift. The PIRCC is important and essential, but a good experience is what will bring her back. Focus on helping the employee help the customer by investing in the employee (i.e. short design class seminars, implementing EI (emotional intelligence). Also, throw employees a quarter a year raise if they are performing to standards. I've never been so insulted by a raise in my life.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. Excellent company to work for. Great culture, great products, great customers, great associates.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Miami, FL
    Former Employee - Store Manager in Miami, FL

    I worked at Pier 1 Imports full-time (more than 3 years)

    Pros

    Hours, work / life balance, caring company, pay, occasional bonuses, well known brand, very nice clientele / customer base

    Cons

    Very difficult to make executive or managerial decisions. Regional team micro-managed too many aspects of the business. On too many occasions, often giving conflicting or contradictory direction. Too many hands in the pot, so to speak. Regional would give direction that visual people advised against, etc. Also, almost too challenging as far as staffing is concerned. Associates have quick credit quotas, merchandising, and sales responsibilities, all with low pay and too few hours. Very challenging to get quality associates who will stay for the long run.

    Advice to ManagementAdvice

    Stay within prescribed roles. Communicate better amongst yourselves. Regional: don't give indiscriminate visual direction without partnering with visual. Also, let the store manager actually manage. No need for regional team to be involved in the minutia of the store's business... Associate attendance, for example

    Recommends
    Positive Outlook
    Approves of CEO
  8. Store manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports

    Pros

    Very fun helping customers put together their dream look for their homes.

    Cons

    Not enough levels of management within stores to achieve training goals with sales staff.

  9. Definitely Some pros and cons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leader
    Current Employee - Sales Leader

    I have been working at Pier 1 Imports part-time

    Pros

    Flexible schedule. Lovely people. Stores are closed on major holidays.

    Cons

    Pay is not very good.

    Advice to ManagementAdvice

    Customer service issues are not handled very well by the company which means the customers tend to get upset with the employees in the store for issues that are out of our hands. Ex: orders in the warehouse getting messed up.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  10. Good College Job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leader in Chicago, IL
    Current Employee - Sales Leader in Chicago, IL

    I have been working at Pier 1 Imports part-time (more than 5 years)

    Pros

    The open door policy made it really easy to talk to upper management about scheduling. My SM is also great at accommodating around all my school functions and classes, allowing me to be the best manager I could, while still being successful in my academics. I've been with the company for 5 years, and have been a manager for 3. Moving up isn't too difficult.

    Cons

    I am expected to do a lot more than what my job requirements are described as. I also felt a lot of pressure to move up to ASM even though I am over full time at school and didn't have the time to employ in a full time position. I was also heart broken when they pulled my insurance from me for being 1 hour under the average requirement, however I understand that that was not entirely the company's fault...

    Recommends
    Neutral Outlook
  11. Worked as a sales associate for about 8 months.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Reno, NV
    Former Employee - Sales Associate in Reno, NV

    I worked at Pier 1 Imports part-time (less than a year)

    Pros

    Easy work in a pleasant atmosphere, good fit for people with a wide open flexible schedule who just want a small side job.

    Cons

    Scheduling was spastic, I could be called in for 10 extra hours during the week or cut down to only 8. Not a job that could be relies on to pay expenses. Management placed highest value on employees selling the company credit card (which was a terrible deal), rather than providing excellent customer service.

    Advice to ManagementAdvice

    Accept that part-time minimum wage employees are not as invested in the company culture as you are. They want to do good work during regular hours and then go home.

    Doesn't Recommend

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