Pier 1 Imports

  www.pier1.com
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Pier 1 Imports Reviews

Updated August 17, 2014
Updated August 17, 2014
553 Reviews

3.2
553 Reviews
Rating Trends

Recommend to a friend
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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
297 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 59 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 16 reviews)


Cons
  • Pushing the Pier 1 credit card so hard can really drive you and the customers crazy (in 91 reviews)

  • Management gives part-time employees 4 hour shifts( anything over 4 hour shifts requires a break) (in 31 reviews)

More Highlights

145 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Alright place to work but don't pay enough

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Chicago, IL
    Current Employee - Sales Associate in Chicago, IL

    Pros

    I work with some great people for the most part, the work can be pretty fun if you like interior decorating, and there are benefits offered for all levels of employment.

    Cons

    Don't pay enough, work is demanding physically and can be dangerous, and they get on your case for not getting sales, conversion, and credit cards even if you are trying your best to get sales and cards. Also, scheduling and hours are a mess. Some weeks I have no real shifts, just ones I have to call in for in case they need extra help, and other weeks I have tons of hours but mostly I end up with one or two 4 and a half hour shifts which isn't enough nor what I was told I would have when I was hired (average of 20/week).

    Advice to ManagementAdvice

    As long as an associate is talking about the card and trying to make the sales, lay off. No one is going to want to shop at Pier 1 if all people ever do is harass them about the card. Also, quit upping the number of associates at a store when there are already several people asking for more hours. Just schedule those employees more instead of screwing them over.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Fun place to work, low pay, no hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Brandon, FL
    Former Employee - Sales Associate in Brandon, FL

    Pros

    Fun place to work, other associates can be great to work with, many different tasks to do so you stay pretty busy, pretty flexible with time off requests, good job for a student

    Cons

    Low pay, if you don't get people to sign up for the pier 1 card your hours get cut even if you are a really good seller, a lot of times it is over staffed or under staffed, my store was full of women so it was sometimes hard to constantly move heavy furniture from the outside storage to the sales floor, discount wasn't that great, hours ranges from 4-16 hours a week

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Gained a lot of experience but it's only a summer job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    Pros

    The pay at Pier 1 for a Sales Associate is above minimum wage in my state, I earn $9.50/hr. I work three or four days a week for about five hours. This is a good balance for me personally because I am a student as well. At this job I have learned multi-tasking because not only I am a cashier but I am a "designer" and a shelf stocker as well. Before this job I had never worked in retail so I learned a lot of interpersonal skills. I was forced to start conversations with customers and convince them to buy from our store. Even though it may seem pushy, many customers do like to be helped. In the end, I became comfortable talking to strangers and made myself in a more charming individual.

    Cons

    I dislike the P1RCC. I think it is a scam and management will push you to sell it. I would rate my experience 5 stars if I didn't have to sell this stupid piece of plastic. Another dislike of this job is that you will receive little training and will learn from situations where you fail miserably and one of your co-workers will be forced to save you. I like my co-workers but my manager was a pain. He gave me attitude and expressed his annoyance with my ignorance of the cash register. It's not like it was his job to train me or anything.

    Advice to ManagementAdvice

    Instead of selling a credit card why don't you create a rewards card instead? Nobody wants another credit card!

    Also try to create a discount that is over 20%. I know that you make those pillows for a dollar. Your margins must be insane. You could be kinder to the customer.

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Fun Coworkers, Not Enough Hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hourly Sales Associate  in  Alexandria, VA
    Current Employee - Hourly Sales Associate in Alexandria, VA

    Pros

    This is a perfect job if you need 7-10 hours a week to supplement your income, and are very good at sales. The work environment was pretty fun overall, with very helpful coworkers, especially when just starting out. Learned key sales techniques as well as how to work the POS/how to deal with customers. Customers are most often very friendly and are open to your suggestions.

    Cons

    - The pay is average for hourly sales associates (9.00/hr, Sales Team Leaders make 11.00/hr).
    - I was promised 15-20 hours a week, however my hours slowly dwindled to anywhere from 4-9 hours a week. Too much pressure to sell their 27% interest rate credit card, which most people scoffed at.
    - You are expected to do everything but make the furniture -- cleaning, polishing, organizing, helping customers, greeting every customer, sweeping, working the register, etc.
    - The one associate scheduled for each shift is often left to work the store by themselves, doing the work of four associates while the manager is in their office.

    Advice to ManagementAdvice

    As far as sharing new employee requirements (Selling X credit cards a week, making X amount of online sales a week), this should be shared with each employee, and not discovered just by happenstance. There is not enough communication from the higher-ups, and any mistake due to lack of communication (Missing a event/transition/other unusual shift, not making online sale quota, etc.), is blamed on associates and not management. I understand selling the credit card is important, but the focus should be on customer service. But overall, communication about vital company/policy changes is critical to the success of this branch.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Solid retail experience, but can get quite boring.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Mansfield, TX
    Former Employee - Sales Associate in Mansfield, TX

    Pros

    It's an easy job that you don't have to be too present to perform. You get to wear simple black slacks and an apron, and you get to meet all kinds of people. It's a great opportunity to grow your interpersonal skills, and you can earn commission on furniture and special sales.

    Cons

    Can sometimes become mind numbingly boring. The clientele can spend hours looking at one product and you hope for commission on a sale, then they leave. This happens often. Not much room for growth, even if working full time. Low salary, with only okay benefits.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    High School Job, Little Advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    Pros

    Really nice items, being helpful to customers

    Cons

    Some weeks you only work 2 days, can't advance to register with opening a credit card

    Recommends
    Neutral Outlook
  8.  

    Good job, if you're still in school.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Metairie, LA
    Current Employee - Sales Associate in Metairie, LA

    Pros

    Employee Discount, customers, some products, and the environment.

    Cons

    Not enough hours, that hideous apron, and the pay is way too low for the job description.

    Advice to ManagementAdvice

    Stop hiring so many people and focus on your current employees.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Pleasant atmosphere until behind doors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Representative
    Former Employee - Customer Representative

    Pros

    A lot of nice people work there.

    Cons

    Poor wage ($8) for a company that sells its items for so much. They demand you train on all current sales and sell their credit card just to KEEP your job. You receive no bonuses. They MIGHT buy you a doughnut.

    Advice to ManagementAdvice

    Treat your employees better. That includes not threatening your managers or employees for doing good work.

    Doesn't Recommend
    No opinion of CEO
  10.  

    Pier 1 Imports is a good company to work for but not as a career.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    Pros

    The management is willing to work with school schedules and other job schedules, and the merchandise discount is great.

    Cons

    Customers are in a mindset that they should always be right and the Customer Service Hotline perpetuates that notion by giving customers whatever they demand.

    Advice to ManagementAdvice

    Focus and support your employees. Studies after studies have shown that the more you stand behind your employees and their decisions, and the more you pay them, the higher your profits. Companies that focus on just the bottom dollar won't make it in today's world anymore.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Not a bad place for a part-time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    Pros

    Love the merchandise, the customers and what I do. No two days are the same. The employee discount is awesome.

    Cons

    Some members of management/staff act like they are still in a high school clique; refuse to give anyone more than 20 hrs/week so they don't have to pay benefits; low pay and raises are ridiculously low; very little room for advancement; extreme pressure to get people to sign up for the rewards card which is actually a credit card.

    Advice to ManagementAdvice

    Do not hire/promote people who cannot make decisions to sales leader positions! The word "leader" implies that they are able to exercise good judgement and make decisions when needed. Answering questions with "I don't know….." doesn't benefit anyone! Get a better rewards card! Other stores have rewards perks that are not credit cards. Why can't Pier 1 do the same?!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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