Pier 1 Imports

www.pier1.com
Profile Unclaimed

410 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1.  

    is it worth it?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Pier 1 Imports

    Pros

    The 25% discount. The associates I work with.

    Cons

    Low pay for the requirements of the job. Hours always getting cut often- even for me as a "full time" manager who was promised a minimum of 36 hours a week. I get an average of 28. The expectations of opening at least 1 credit card per shift is unrealistic. A lot of heavy lifting. Definitely more than their 50 pound requirement. Low communication from my manager. We're expected to "figure it out". The work/life balance is horrible. I rarely get time off when requested for the special days when my children have events for school or sports. I'm given days off based around when my manager wants her time off instead.

    Advice to ManagementAdvice

    Train your managers. Pushing the numbers doesn't teach them how to manage others- it teaches them how to get results by cut throat infection everyone else.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2.  

    Fun People, Bad Growth, Bad Policies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Fort Lauderdale, FL
    Current Employee - Sales Associate in Fort Lauderdale, FL

    I have been working at Pier 1 Imports part-time (more than a year)

    Pros

    Its a fun place, and the employees are very nice people.

    Cons

    Management is tied to corporate rules. The door counts the number of people who come in and out. If your sales don't match the number of in coming people then your manager gets in trouble. Very stupid, because not every customer is in to buy, many browse.

    They require 2 credit card openings every week. There's a checklist the manager carries around and they watch you interact with every customer. If you don't go through A-Z on the checklist in the exact way you;re supposed to you get in trouble. It feels like a telemarketer script. And you can tell the customer is annoyed at how many questions you're asking and how forceful you're being. I sold more and opened more credit cards just being a nice personable person than by following that script.

    The stockroom is a mess and needs a better organization scheme. Don't just throw all lamps together in a corner, or all the art in a shelf. Takes forever to find what the customer wants.

    Advice to ManagementAdvice

    Corporate needs to figure out that scripts and conversion numbers don't drive sales. Product knowledge and teaching sales people how to talk does. Paying them better would help motivate them too.

    Also add Full-time back to the table. We get the economy was bad, but its time to give people hours they can actually live on.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Where do I go from here?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Pier 1 Imports full-time (more than 5 years)

    Pros

    The best part of my job was working with my team of associates. Its a fun fast paced environment and the merchandise is always changing. There is room to move up in the company but only to a certain point. Pay is poor at first but if you show your worth you will be paid fairly. At the end of the day it is retail.

    Cons

    Back to career adavancement, moving from sales associate to assistant manager can be done quickly. However, their is a backlog of people waiting for the store manager role and if your goal isn't to be the store manager, you're in over your head. Getting to the corporate office is pretty much impossible if you start in the store. Plus the holidays, you will miss out on family gatherings I GURANTEE it. You may not work THanksgiving but you will be there every weekend from Thanksgiving-January.

    No commision, can't tell you the number of times I sold over $2000 worth of merchandise to a customer and didn't see an extra penny.

    Advice to ManagementAdvice

    Goodluck. Worst Holiday season I ever had was this past year. Majority of merchandise was not arriving on-time and missed out on sales because of it.

    Recommends
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    It's a fun workplace that feels like family most of the time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leader in Arlington, VA
    Current Employee - Sales Leader in Arlington, VA

    I have been working at Pier 1 Imports

    Pros

    Fun, energetic staff, always something new to learn. Always new merchandise to surprise and delight.

    Cons

    Customer relations is never any help for the employees they bend over back words for the customers, breaking company policies in the process.

    Recommends
    Positive Outlook
  6.  

    The expectations are unreal for the pay and hours.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Pensacola, FL
    Current Employee - Anonymous Employee in Pensacola, FL

    I have been working at Pier 1 Imports part-time (less than a year)

    Pros

    The discount you receive is great - 25% off everything including clearance and sale prices. The atmosphere is great except when furniture falls on you.

    Cons

    I'm a Leader with Pier 1, and this company blows my mind. Everyday is an opportunity to get severely injured or re-injured. Usually there's only 2 people in the store, and if a customer needs an item out of the back, I have to go get it. More times than none, the item is a chair or chest and I'm having to lift these pieces over my head, by myself, because someone has to remain on the floor. Besides all the ways to get hurt, the company focuses on pushing their store credit card and it gets super annoying to customers. Also, when sales are down associates hours are cut, and the company is OK with this. It's NOT OK to cut our hours because we aren't making sales!

    Advice to ManagementAdvice

    Wonder why there is so much turnover with this company? The amount of pay received does not reflect the amount of work expected. Offer commission to sales associates.. I mean, as much money as this company makes, you can afford to include a bonus structure.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Easy job made difficult.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stockroom Associate
    Current Employee - Stockroom Associate

    I have been working at Pier 1 Imports (more than a year)

    Pros

    Receive a steady paycheck weekly

    Cons

    Always cutting hours for employees when possible. Manager loves to micromanage everything. Want leadership but, don't give any power.

    Doesn't Recommend
    Negative Outlook
  8.  

    There's better places

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports

    Pros

    The work hours are pretty flexible and the place itself generally smells good.
    Some of the Sales leaders are pretty cool to work with and are helpful.
    Customers seem to be friendly.

    Cons

    The management and mainly the store manager is horrid to work for. They will hound you for not mentioning small things like the survey at the bottom of the receipt. They act is if you are personally responsible for their sales being down and they have you harass customers about their credit card applications that nobody wants to to sign up for. You will literally have your hours cut or diminished to other workers depending on the number of Instant Credit apps you can get people to sign up for.

    Advice to ManagementAdvice

    Stop taking your lack of sales on the associates that are already too busy with everything else in the store to accommodate every customer that walks in.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Fantastic place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX

    I have been working at Pier 1 Imports

    Pros

    Excellent management team
    Good benefits
    Great Culture
    Awesome vacation package

    Cons

    As with any large company, turning the ship can be slow.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Decent and flexible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Nashua, NH
    Current Employee - Sales Associate in Nashua, NH

    I have been working at Pier 1 Imports part-time (more than a year)

    Pros

    Flexible hours, great co-workers, atmosphere isn't bad.

    Cons

    Customers are all terrible, consistent training is annoying.

    Advice to ManagementAdvice

    keep it up.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Relations Representative in Fort Worth, TX
    Current Employee - Customer Relations Representative in Fort Worth, TX

    I have been working at Pier 1 Imports part-time (more than a year)

    Pros

    work with schedule. Friendly atmosphere.

    Cons

    compensation could be better, career growth not so good within Customer Relations.

    Advice to ManagementAdvice

    everyone needs to be on the same page. Don't promote those undeserving.

    Recommends
    Neutral Outlook
    Approves of CEO

Work at Pier 1 Imports? Share Your Experiences

Pier 1 Imports

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.