Pier 1 Imports Reviews

Updated September 26, 2014
Updated September 26, 2014
575 Reviews
3.2
575 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
311 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 60 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 17 reviews)


Cons
  • Having to push the Pier 1 credit card on everyone that walks in the door (in 107 reviews)

  • Only part time positions for associates but hours are never amounting to 20 not even to 16 ours (in 38 reviews)

More Highlights

62 Employee Reviews Back to all reviews

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  1. 2 people found this helpful  

    A very stressful and demanding job for minimum-wage pay.

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Costa Mesa, CA
    Former Employee - Sales Associate in Costa Mesa, CA

    I worked at Pier 1 Imports part-time

    Pros

    There are discounts on shop merchandise. If you only want to work a part-time job and are very flexible, this might work well for you.

    Cons

    This is the most stressful job I have yet held. In addition to working the register, retrieving merchandise, putting together furniture, and (in theory) providing good customer service, for each shift I was expected to convince five people to sign up for coupon mail-outs and one person to agree to opening up a Pier 1 credit card. This was very stressful and difficult for me, because I felt very disrespectful not taking "no" as an answer from customers. I felt very much like a tacky and obnoxious telemarketer or door-to-door salesperson trying to get as much money out of people as possible, rather than focusing on a friendly and receptive relationship with customers that would leave them wanting to come back. So many of my interactions were scripted, and to be honest, someone with my personality could not read those lines without sounding very phony. Lastly, along with the minimum wage, Pier 1 hires only part-time workers as sales associates so that it doesn't have to give anyone benefits; only managers worked reasonable hours, and even they might not have gotten full-time.

    Advice to ManagementAdvice

    As a worker, I did not feel that customers came first at Pier 1. My experience working here has turned me off from patronizing the company; management and corporate both came off as rather money-hungry to me, and I was in fact hardly given an opportunity to provide genuine customer service. Please treat your workers and customers less like numbers and humanize your company.

    Doesn't Recommend
    No opinion of CEO
  2. 2 people found this helpful  

    This company doesn't take care of it's employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Warwick, RI
    Current Employee - Sales Associate in Warwick, RI

    I have been working at Pier 1 Imports part-time for more than a year

    Pros

    generous discount, nice staff and manager, variety of tasks to prevent boredom, looks good on a resume, fun merchandising and nice customers

    Cons

    Property Management is non-responsive, at our store it was over 90 degrees some days, and always over 85 for summer months. The pay is well below industry standards and competitors.The benefits are laughable. it takes six years for a simple 401k to be vested, and the health insurance is almost impossible to qualify for, and even when you do it is expensive and insufficient. Ladders are broken, yet even after numerous injuries the company refuses to replace them for the expense.

    Advice to ManagementAdvice

    take notes from your competitors. people like spending money at businesses that treat their employees fairly and take care of their stores safety and property needs.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Pier 1 Imports part-time for more than a year

    Pros

    25% discount, paid holidays, fun with customers putting looks together

    Cons

    Over worked & under paid, management is very disorganized

    Advice to ManagementAdvice

    Treat your employees better! Follow policies

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Beware! Pier 1 may be a fun place to shop, but not a good place of employment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Associate
    Former Employee - Store Associate

    I worked at Pier 1 Imports part-time for less than a year

    Pros

    Fun associates to work with. Good discount.

    Cons

    Management delegates like dictators. Realistic expectations are way too high for one person to achieve. Care about the why's; Why is inventory low and counts off? Why are employees leaving?

    Advice to ManagementAdvice

    Lead by example. A good manager is one that leads, not orders! Don't have the associate do something that you wouldn't do.Managers should ALL be on the same page. Not 100 different answers. Look at why your stores have so much turnover in associates.

    Doesn't Recommend
    No opinion of CEO
  6. 2 people found this helpful  

    This isn't a job, it's indentured servitude.

    • Work/Life Balance
    • Culture & Values
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports part-time

    Pros

    The work is easy enough. Beyond that, there really aren't any pros to speak of.

    Cons

    EXTREMELY low hours, very low pay, no commission, not guaranteed a shift every week, favoritism, constantly having to be ready to work only to find out you don't get to work that day after all.

    Advice to ManagementAdvice

    Stop hiring people if you can't give your employees hours.

    Doesn't Recommend
    Negative Outlook
  7. 1 person found this helpful  

    Once a fun flexible part-time job..not anymore :(

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time for more than 3 years

    Pros

    fun merchandise, short shifts (that could either be good or bad depending on your situation)

    Cons

    I have worked here for 4 years and have watched how the company has turned from taking care of its own by being a flexible and fun place to work to adopting an attitude that every employee is "replaceable". Think used-car salesperson. They want you to be a high-pressure salesperson but with pay you as close to minimum wage as possible. They expect you to bombard customers as they enter the store with hellos and an immediate questioning of that customer of what they are looking for. Some customers appreciate the attention while most just want to be left alone. Another huge issue with all the stores is the high level of gossip that pervades the store. Employees who have been there for a while have their own cliques and tends to gossip/ make fun of newer employees. They also do this to other long-time employees who don't fit into their group. I have watched many employees be driven away because of this. A company run by women for women. If you're a man you will feel invisible. Even the selling documentation refers to all customers as either she or her. Apparently they don't care about their male customers. Overall this the kind of part-time job where you are expected to perform as if it were a full-time career.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  8. 3 people found this helpful  

    Pier One great people, lousy pay!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Sales Lead  in  Grand Junction, CO
    Current Employee - Sales Lead in Grand Junction, CO

    I have been working at Pier 1 Imports part-time for less than a year

    Pros

    Discount, Awesome people to work with, fun product

    Cons

    Everything else is pretty much awful.

    Advice to ManagementAdvice

    Invest in your employees and they will do the same for the company

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Worst Job of My Life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Sales Associate
    Former Employee - Seasonal Sales Associate

    I worked at Pier 1 Imports part-time for less than a year

    Pros

    Most of the people I worked with were very friendly. The assistant manger was a total sweetheart.

    Cons

    I was hired on as seasonal. I was lucky if I got more than 10 hours a week. Everyone was given a name tag and trained on register except me. I was expected to open credit cards on the sales floor. The manager rode me to get sales and peoples email addresses constantly. I was never praised when I met my goals or made big sales, although I was constantly reminded when I didn't. I was expected to move heavy pieces of furniture by myself and no one even trained me on how to do it safely. Employee discount is a joke with the hours they give to seasonal employees. I could barely afford to pay my bills much less buy expensive furniture and home goods with my tiny paychecks.

    Advice to ManagementAdvice

    Give employees more hours. I get that seasonal employees are only temporary but they should be treated with the same respect as everyone else.

    Doesn't Recommend
    Approves of CEO
  10. 1 person found this helpful  

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Lexington, KY
    Former Employee - Sales Associate in Lexington, KY

    I worked at Pier 1 Imports part-time for less than a year

    Pros

    Working at Pier 1 Imports grants you the occasional (and limited) creative freedom when assembling displays.

    Cons

    I loathed my time spent at Pier 1 Imports. The management refused to hire anyone that was actually physically capable of doing the very heavy lifting that the job requires. The entirety of the floor staff was composed of petite college-aged women and senior citizens; neither group was wholly capable of unloading couches, dressers, dining room tables, etc. The pay was absolutely paltry. All sales associates started at exactly minimum wage, with "raises" (of up to a whopping $0.10) being available (upon a glowing performance review) once every consecutive year. There was also pressure, bordering on harassment, to talk customers into signing up for the Pier 1 credit card. Furthermore, the tone of all instructional material distributed by the company was wildly sexist. All customers are referred only as "she" or "her" in Pier 1 literature. The only time I saw the mention of "he" or "him" was in a leaflet discussing what a mother should buy for her son going off to college. (There were no female-oriented dorm items shown, either.)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 4 people found this helpful  

    Underpaid; overworked, high expectations; no incentive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Santa Monica, CA
    Current Employee - Sales Associate in Santa Monica, CA

    I have been working at Pier 1 Imports part-time for less than a year

    Pros

    -Good first job to learn retail, but get out AS SOON as you find something better-- even a little better
    -25% additional employee discount, even on promotional sale items (up to 45% off, though I've heard that's not much in other jobs)

    Cons

    -No matter HOW HARD you work, you will NOT get a raise until at LEAST a year of employment. And that's not even guaranteed. Some people get about .05 or up to .17 on their year raises. And management acts so gracious about it.
    -Daily demands, including making at least 5 people sign up for spam email or more junk mail, and weekly, playing with people's credit for a very faulty system (Pier 1 Rewards Credit Card)
    -Physically demanding, mentally draining. Climb up ladders and grab chairs, greeting every single customer and bothering them about signing up for the catalog, or the card, or the promotions, or this-or-that. The rule is "until they say stop three times"...

    Advice to ManagementAdvice

    Pay your employees accordingly for doing a good job.
    Stop with the catalog and pier 1 card. The card is more hassle than it saves people's money.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Pier 1 Imports Photos

Employees only area at a Pier 1 in California.... note the "Don't mess with Texas" on the chalk board...
Taking wicker basket off the shelf for a customer who was laughing hysterically
Pier 1 Imports
christmas

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