Pier 1 Imports

www.pier1.com
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84 Employee Reviews Back to all Reviews

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  1. 2 people found this helpful  

    Great Product Sabotaged by Poor Management Practices and Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead - MOD in Raleigh, NC
    Current Employee - Sales Lead - MOD in Raleigh, NC

    I have been working at Pier 1 Imports part-time (more than 3 years)

    Pros

    Customers are usually wonderful and appreciate efforts to assist them, or when sharing new ideas and items. Awesome fragrances and very pretty use of color and displays to provide inspiration. Great new furniture products being introduced.

    Cons

    Disingenuous management. They will imply promotional opportunities exist as a "carrot" to avoid hiring necessary staff and to get more work out of an employee beyond their job description. Will also mess with scheduling (cutting hours to 10-15/wk for a month or more without notice or explanation) if they've been "working you too many hours" and so would have to pay for benefits. Supervisors also improperly force employees to clock out for breaks even though you are not allowed to leave if overlapping management coverage hasn't been scheduled. Supervisors threaten that to not clock out would result in being written up on an action plan. Regional managers have also had store level management falsify employee files in order to (retro actively) manufacture a "repeat" offense. In this area, there is also a well known "personal favorites" clique that, if you're not a part of, would forever keep you as an outsider, or worse, on the "To-Go" list, simply because the regional manager doesn't like your look or your personality doesn't click with hers (read, bend over and kiss her feet).

    Also, the Part-Time employment model Pier 1 practices (to avoid paying benefits) which covers nearly ALL store employees, combined with extremely low Associate pay (~8-8.50/hr), fosters high turnover and inadequate employee coverage for basic tasks needed for the functioning of the store and stockroom. This always makes it impossible to meet sales figures, KPIs, etc. on a consistent basis.

    Advice to ManagementAdvice

    Corporate management should guarantee a safe environment to share insights from the store level, while circumventing the regional management teams, in order to learn what is and isn't going on properly at their stores - particularly for repeat underperformers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Horrible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Newport Coast, CA
    Former Employee - Sales Associate in Newport Coast, CA

    I worked at Pier 1 Imports part-time (less than a year)

    Pros

    The discount, friendly co-workers, great view of the ocean.

    Cons

    Very limited hours if i was lucky I maybe got one four hour shift a week and that was it. Also they make their part time associates clean bathrooms and facilities. The managers never do any of that except treat you like you are less of a person for being a sales associate. They don't tell you when hiring new employees that you are responsible for cleaning to. Do not work here they seem to be going out of business and have a crappy business model as well.

    Advice to ManagementAdvice

    When you tell the new hire that they will be getting at least 20 hours a week stick to it please. Also you need to go over what exactly is in the employees responsibility when hiring a new employee. Also please treat the employees a lot better than just expendable labor. The managers are so damn lazy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    Proceed with caution

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stockroom Coordinator
    Current Employee - Stockroom Coordinator

    I have been working at Pier 1 Imports full-time (more than a year)

    Pros

    I loved the product they sell and liked most of the people I worked with. Some of the managers want you to be yourself and help the customers make choices on what to buy.

    Cons

    the store I was in went through 3 store managers in 2 years. when ever there was an issue you where unable to speak to the store manager about the issue with out feeling stupid. I worked my butt off just to be treated like a child. trying to get through to the Distric manager was an even bigger waste of time. I understand there focus but they still need to take care of there staff when an issue occurs.

    Advice to ManagementAdvice

    listen to those who ask for help i regulars to issues with management. morale should be positive.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Another greedy company (pier 1 Temecula, CA)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Temecula, CA
    Current Employee - Sales Associate in Temecula, CA

    I have been working at Pier 1 Imports part-time (more than 3 years)

    Pros

    Fellow associates are the best asset to the company. The set up of statements is fun to do too.

    Cons

    Pay is barely above minimum wage for any associate. They expect lots of things done from certain people. The incentives for employees are crap (3 pier1 bucks for getting the most credit card, or selling UNICEF Christmas cards, sometimes nothing ). Associates are often ignored with new suggestions they bring up to management. Management always have the last word on anything regardless if they make sense or not, for example, no pier1 merchandise on the break room, even though employees love shopping there.

    Advice to ManagementAdvice

    Increase the power to associates by letting them choose employees of the quarter. This is the 21st century, and management shouldn't have the last word on everything. They are people too and they make mistakes (horrid mistakes). The big problem right now is talent being driven away by management. Increase associates paycheck, or bonuses. Associates love pier1, and if they have the money to spend on the store, pier1 most likely will see an increase in sales. Promoting within the associates will be great as well. Older associates feel really unappreciated if sales leads are brought from outside the store, and having to deal with training them while their opinion is constantly disregarded.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Needs a lot of improvement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports full-time

    Pros

    Beautiful building to work in (Headquarters). Free parking. Great cafeteria.

    Cons

    Computer software broken more often than not. Crazy hours. Lack of permanent seating. Pay is so-so. Not competitive pay. When you hire on they make it seem like you are going to contribute to the company and be an important part of it. I didn't see that. Roller-coaster shifts. Different start time each day and no two days in a row off. No way to plan. Job description not accurate.

    Advice to ManagementAdvice

    Be more professional. Know your employees and take a genuine interest in them. Quit paying lip service to questions and problems that arise. Please be aware that your employees are your company. Be pro-active instead of running around looking for the next meeting. Way too many meetings at this company.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    The system is flawed.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Palm Harbor, FL
    Former Employee - Sales Associate in Palm Harbor, FL

    I worked at Pier 1 Imports part-time (more than a year)

    Pros

    Great coworkers and associate discounts.

    Cons

    They don't allow you to work full time, never got a raise in a year and pregnancy benefits were horrible!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 3 people found this helpful  

    Stay Away! - Conroe, TX

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Conroe, TX
    Current Employee - Sales Associate in Conroe, TX

    I have been working at Pier 1 Imports part-time (less than a year)

    Pros

    The employee discounts, short shifts a few days a week, and 99% of the customers are awesome! Perfect for any college kid wanting to make a few bucks while still having Summertime fun!

    Cons

    Store Manager/Sale Leaders, and the over all treatment of the employees.

    Advice to ManagementAdvice

    Don't throw your new employees out on the floor with just two hours of computer training. We need more! And when we make a mistake, yes, correct us, but PLEASE stop doing it in front of the customers! It makes everyone around very uncomfortable and it's also very unprofessional. Do it behind closed doors and STOP talking to us like we are complete morons for not having the proper training. It's your fault, not ours.
    You also need to be more courteous to our customers. THEY are the reason we have a job. THEY are the ones that help make our goals every hour, every day. I am tired of apologizing to them for your actions. The customer may not always be right, but it is your job (and ours) to resolve any issues they may have so that they want to return. I know it can't be an easy job to manage the store but it isn't easy for us to keep a smile on our face and to care if we're always being yelled at by you and basically being put down for being human and making mistakes.
    I used to enjoy working here but no longer. After a little over a month, I have decided that I can no longer deal with the hostile environment and the deterioration of my self worth.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 4 people found this helpful  

    Corporate does not value or respect their store associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Huntington, NY
    Former Employee - Sales Associate in Huntington, NY

    I worked at Pier 1 Imports part-time (more than a year)

    Pros

    If one is creative and has a good eye for design setting up displays and helping customers decorate is satisfying. Employee 25% discount is fair

    Cons

    Store managers primary objective is to make the payroll budget and open credit cards which is bad news for any associate who wants more than 15-20 hrs per week. You won't get enough hrs to make the job worthwhile

    Advice to ManagementAdvice

    No wonder you're " always looking for great talent" when you don't pay enough to keep your talent let alone attract it to begin with. Your hourly pay is the lowest in the home furnishing industry!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 4 people found this helpful  

    A love/hate (mostly hate) relationship

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Pier 1 Imports part-time (less than a year)

    Pros

    Beautiful merchandise, a great working environment (aesthetically). Um, I liked the music? There's really not much about working at this place that I liked beside how it looked.

    Oh, the customers were wonderful; usually cute little old ladies looking to buy some pillows or something.

    Cons

    The schedule can have you go from either working once a week to every single day without any warning. The manager that I usually worked under was a complete and total female dog if you catch my drift. There is constant CONSTANT pressure to make customers get a card with a 25% interest rate, and they expect you to get at least one each time you come in; if you don't they will complain to you about it, constantly. There's a screen that shows you how much money you need to make per hour and it can be up to $1200, which is extremely hard to do when there are customers constantly bringing back purchased items for a refund. The managers talk to you like you're stupid, and treat employees like dirt unless you're making them money; they don't acknowledge the fact that you're trying.

    Working until midnight on a Sunday when I had class the next morning was no fun either, and neither was standing for 4-5 hours straight with no break. We're also supposed to basically harass every customer that we come across and try to make them buy something; when you actually get a customer that needs your help for an extended amount of time they make you go talk to someone else, claiming that you've been with one customer too long - they've said this in front of customers buying $2000 worth of stuff and they have left the store with their money in their pockets, pissed.

    Advice to ManagementAdvice

    Back off! Back off of that stupid card, and quit trying to get us to con customers into spending more money on already extremely overpriced merchandise. Quit watching the numbers so much; maybe then you could actually make some money.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Ok

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pier 1 Imports

    Pros

    Good people, fun place to work

    Cons

    Low pay, micro managing, bad hours

    Advice to ManagementAdvice

    Pay more, promote from within

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