Pier 1 Imports Reviews

Updated August 21, 2014
Updated August 21, 2014
556 Reviews

3.2
556 Reviews
Rating Trends

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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
299 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 59 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 16 reviews)


Cons
  • Pushing the Pier 1 credit card so hard can really drive you and the customers crazy (in 91 reviews)

  • Management gives part-time employees 4 hour shifts( anything over 4 hour shifts requires a break) (in 31 reviews)

More Highlights

146 Employee Reviews Back to all reviews

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  1.  

    Very good working enviornment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports

    Pros

    good and hard working people

    Cons

    retail industry is always un-predictable

  2.  

    Okay in the short term

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports

    Pros

    The other associates were nice.

    Cons

    You are constantly on your feet, and moving large and heavy items. Corporate pushes us to push the customer. The products displayed in the store are usually cramped together due to space constraints.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Store manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Pier 1 Imports full-time for more than 3 years

    Pros

    Great merchandise, fun atmosphere engaging customers, rewarding work.

    Cons

    Often unrealistic expectations. Heavy work load. Difficult to maintain staff because of low pay vs. expectations.

    Advice to ManagementAdvice

    Allow Store Management more control.

    Recommends
    Approves of CEO
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  5.  

    OK Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Driver  in  Abingdon, MD
    Current Employee - Driver in Abingdon, MD

    I have been working at Pier 1 Imports full-time for more than a year

    Pros

    fast paced and fast paced

    Cons

    not always safe not always safe equipment

    Recommends
    Positive Outlook
  6.  

    Nice people, low pay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Frederick, MD
    Former Employee - Sales Associate in Frederick, MD

    I worked at Pier 1 Imports part-time for less than a year

    Pros

    Nice coworkers who took the time to train.

    Cons

    Low pay, not enough hours. They really push you to provide customer service, even when it's obvious the customer does not want to be bothered.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    ok part time work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Associate  in  Saint Louis, MO
    Former Employee - Store Associate in Saint Louis, MO

    I worked at Pier 1 Imports part-time for less than a year

    Pros

    great company more training needed

    Cons

    more hours and more training

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Fun environment, but job not for everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Reno, NV
    Former Employee - Sales Associate in Reno, NV

    I worked at Pier 1 Imports part-time for less than a year

    Pros

    Beautiful store, always good music playing, nice co-workers, vast majority of customers are friendly and easy-going, employee discount, store dollars at Christmas. Despite my complaints below , I still mostly enjoyed working here, even if the job wasn't for me in the end.

    Cons

    Every now and then having to hoist or retrieve large, heavy furniture from tip top shelves while balancing on ladders. While that would definitely be a two person job, still scary.

    Constant pressure to sell the store credit card.

    Very little hours if you didn't sell the credit card

    Not introvert friendly. In other words, if you're the type of person who:

    Is friendly but doesn't necessarily care about making instant friends with each and every co-worker

    Embodies a subtle, less in-your-face sales approach,

    Is a more independent minded individual who prefers to learn and be left on their own to grow and develop, with the occasional question to help that process every now and then,

    then you may not enjoy your time with this company.

    Granted, while this is typical of most group work environments, given the small number of people you work with on the floor at any given time, these issues become magnified and a sort of clique-like environment develops. In the case of my store, that seemed to explain why certain associates were readily given tasks or asked to help out with projects while other associates were ignored. Even if I volunteered my help, there were times in which I'd be met with a sort of you-can't-sit-here, high school cafeteria vibe.

    Having to deal with certain managers who have a massive chip on their shoulder. I can't tell you how many times I've been told to "not be afraid to ask questions" then have that same person turn around and act annoyed or put off by any question I might have and give me a very curt response..
    I kid you not, after trying to explain to one manager in particular that I didn't know how to properly organize the lamp section, and that I needed help she snapped "I SHOULDN'T HAVE TO!" She acted like I was lying when I said no one had ever shown me how to properly do that task in all the time I'd worked there.

    OR, depending on the manger, having your every move, every word, scrutinized, because they mistakenly assumed that if you're naturally quiet and soft spoken, you must lack confidence and that you need your hand held at every turn. It got the the point where no matter what I did to help customers, no matter how much knowledge I displayed, the manger would misinterpret the situation to look as if I had acted timid and uninformed when that was far from the case.
    For example, I once asked a customer a couple of questions regarding a product she was looking for, but we were both having trouble finding at its normal location. She wasn't sure of the actual name of the product, so I did some research on our inventory system, and right before she was about to give up and leave, I found something and asked, " Is it beer steins you're looking for?" and that was EXACTLY what she needed. And yet I ended up getting a lecture from a manger about my lack of product knowledge, (as part of a larger lecture about my supposed lack of confidence in general) because she misheard me and thought I'd asked "DO WE HAVE beer steins?" It was at the point where I knew based on experience that trying to correct the misunderstanding would be an act of futility.

    Advice to ManagementAdvice

    LISTEN TO YOUR EMPLOYEES.

    If a person works best independently with the occasional critique, allow that person their space. Don't insist on micro-managing that person because that only makes things worse.

    Conversely, don't make employees feel like they can't approach you with questions to improve their knowledge and skill. We want things to run as smooth and productive as you do. We know that you're busy, but which wastes more time in the long run, taking two minutes to answer a question or help with a task, or having to fix mistakes from uninformed employees?

    Actually take in and process what your employees are saying. Don't just give out the first automated, knee-jerk, contradictory response that comes to mind. I can't tell you how many times where it was abundantly clear that a manager didn't really focus on what I said, that they just skimmed the surface of the conversation and came up with a response that was only marginally relevant to the issue.

    Stop assuming that quiet people don't have sales skills. We simply have a different approach that can work just as well, if not better, depending on the situation. You cannot force people to be extroverts. It is not a superior way of being and working against an individual's natural abilities is a recipe for disaster.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    My experience with Pier 1 was majorly positive. I enjoyed my time there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Leader  in  Pasadena, MD
    Former Employee - Sales Leader in Pasadena, MD

    I worked at Pier 1 Imports part-time for more than a year

    Pros

    The variety of awesome products and my coworkers.

    Cons

    Our store manager was not trustworthy, she micromanaged and sometimes not fair to some associates.

    Advice to ManagementAdvice

    Train employees to help customers not harass them.

    Recommends
    No opinion of CEO
  10.  

    It was Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Waco, TX
    Former Employee - Cashier in Waco, TX

    I worked at Pier 1 Imports part-time for less than a year

    Pros

    Smells good, nice people, easy work, good morning hours. It was an excellent opportunity to grow my customer service and communication skills. I was hired quickly.

    Cons

    EVERYTHING breaks, hard to sell stuff that is crap, couldn't believe in product, late nights, have to re-do the store every month, nothing to do when it's slow. Hired me, but didn't put me on the floor till a month in. No training.

    Advice to ManagementAdvice

    My bosses kept getting fired!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  11.  

    assis manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager  in  Crystal Lake, IL
    Former Employee - Assistant Manager in Crystal Lake, IL

    I worked at Pier 1 Imports part-time for more than 3 years

    Pros

    great merchandise, fun working with customers

    Cons

    built too many stores too fast, upper management did not relate to the field associates

    Advice to ManagementAdvice

    know who is responsible for your stores, better internal LP investigations

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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