Pier 1 Imports Reviews

Updated April 22, 2015
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159 Employee Reviews

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  1. Promises not kept

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Sacramento, CA
    Former Employee - Sales Associate in Sacramento, CA

    I worked at Pier 1 Imports part-time (Less than a year)

    Recommends
    No opinion of CEO
    Recommends
    No opinion of CEO

    Pros

    The pay..made more than min. wage
    Other staff seemed nice, but only scheduled with a half hour over-lap so really didn't know them well enough.

    Cons

    I wasn't told prior to being hired hours are based on how many credit card sign ups you get. Really? Don't give me hours based on customer service. so sad.

    The assistant mgr at the store I worked was way too young and immature to run a store. (The mgr left taking another position at a different company)

    Sales leads/mgmt spend too much time chatting in the back leaving one sales person on the floor. Had to call for help each time it got busy.

    Hired for full time work-was scheduled no more than 10 hrs a week. (That's part, part time)

    Advice to Management

    Hire assistant mgrs with experience and maturity.

  2. Assistant Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager in Tacoma, WA
    Current Employee - Assistant Store Manager in Tacoma, WA

    I have been working at Pier 1 Imports part-time (More than a year)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    nice people , great product, flexible with school schedule good job for students

    Cons

    must push for credit cards terrible!

    Advice to Management

    Focus not only on credit card

  3. Helpful (2)

    Fickle.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The coworkers were fantastic. There seemed to be a whimsical feel about the store. A really nice environment to work in. The new product that always came in was a plus.

    Cons

    The pay was nowhere near "competitive". There is a lot of work that goes in to being a successful store. Incentives? Nope. From managers down to the Sales Associate, expect your pay to hover around where you started. I worked there for several years to get through college and typically received an eight cent raise per year.

    Advice to Management

    My management was great on the store level. I couldn't applaud them more. They are the only reason I stayed for as long as I did. As for the corporation, the goals are unrealistic.

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  5. Helpful (1)

    I haven't gotten a raise since ive worked there in the past 4 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Cartersville, GA
    Current Employee - Sales Associate in Cartersville, GA

    I have been working at Pier 1 Imports part-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Most of the people I work with are nice.

    Cons

    I applied for a managers position. Instead of hiring me they hired someone who was stealing from them.

  6. Helpful (1)

    Hard Work And Pressure For Little to No Payoff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    My store had very friendly associates that were likable and made it feel like a family. Being a straight, college age guy, there is very little temptation to spend my paycheck here. After 3 years of working here, I've begun to feel confident in my product knowledge coming from knowing nothing about interior decor.

    Cons

    Constant demand for opening credit cards, getting emails, and surveys from customers. Working on hand and knee for customers that treat you like dirt for barely above minimum wage. Many customers I spoke with thought we earned at least $11 starting wage plus commission. Very few hours available and a full 8 hour shift maybe once every other month. End of year performance reviews are from 1-5 and unless you meet your high quota every week, you'll get either a 2 or 3.

    Advice to Management

    Think about the associates. The customer is right most of the time but not always. Change the store and website systems from Microsoft Silverlight to Flash. Why use a new program that still has many bugs and performance issues instead of a tried and true 20+ year old program that is used by almost everyone.

  7. Visually stimulating, decent place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice co-workers, good employee discount, pleasant work environment. Great place if you don't need the money.

    Cons

    Very low pay, 25 cent yearly raise, too few hours, push, push, push that credit card like your life depends on it. Unrealistic sales goals. Phony "Pier 1 family" sales talks.

    Advice to Management

    Listen to sales people once in a while. Too much emphasis on opening credit card in this economy. More hours would help you retain people. Stop regional managers from brow beating store managers.

  8. Helpful (1)

    Competitive even if they claim it's not

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Pier 1 Imports part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Short shifts and 25% discount

    Cons

    - You typically only get 2-3 shifts a week, and at least two "on call" shifts. There is no consistency in which days you're working and what time.
    - The pay is not much higher than minimum wage, and any raise is a couple pennies (after a year of working there). This on top of 8-12 a week is not enough to pay the bills.
    - I was told they were super flexible should I need to change my hours. I got a second job (which pays better and gives more hours), and my manager was very disgruntled when I told her I would be changing my availability.
    - I have worked here for quite some time and they have only ever zoned me to register. Had I known this was a cashier position, I would not have accepted it.
    - They claim it's not a competitive environment that every employee is equal and we are a team with one goal, not individual goals. Yet, they are constantly competing with other stores and each other to get Pier 1 cards.
    - Pretty much, your job depends on the Pier 1 card. The way management has told me that I need to get a card has made me feel as though I'd be fired by the end of the day if I didn't sign someone up for one.
    - Bottom line, they care way too much about the Pier 1 card.
    - The on call shifts are extremely aggravating. Some are closing shifts, so you sit around all day until you can call two hours before the scheduled time. It definitely gets in the way of your personal life.
    - The staff are super cliquey. I have never felt welcomed by the team I work with.

    Advice to Management

    Get rid of the on call shifts. Relax on the Pier 1 card. Understand that some people need more than 8 hours a week, so you do need to be open to the idea of your employees having second careers.

  9. Helpful (4)

    Great place to work if you have a rich husband.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Providence, RI
    Current Employee - Sales Associate in Providence, RI

    I have been working at Pier 1 Imports part-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    nice people to work with, generous discount, wearing jeans was nice

    Cons

    typical retail woes, awful inconsistent pay, greedy shareholders, extremely high expectations for not much more than minimum wage. The store that I worked at didn't even have a/c and we had to wear long pants even when it was 90 degrees inside our store. When our manager reported it to property management, they claimed it was too expensive to fix (hence the greed comment) They offer substandard health insurance, but make certain that no one gets enough hours to qualify for it. All in all, a lousy company that makes millions selling cardboard furniture and fancy pillows from sweatshops.

    Advice to Management

    consider offering a real sales bonus or higher hourly pay. Or if you expect your employees to perform as if they are in a commission environment, pay them 60 grand a year like all the other furniture stores.

  10. Helpful (3)

    Not my favorite

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Wichita, KS
    Current Employee - Sales Associate in Wichita, KS

    I have been working at Pier 1 Imports part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Awesome discount, pretty great customers, nice co-workers (sales associates), and cute merchandise.

    Cons

    Too pushy with a stupid credit card for customers, management picks on me sometimes for not knowing certain things.

    Advice to Management

    Stop with the pushiness of a credit card no one really wants. Also, stop with the on call shifts. Makes it hard to plan anything out for the week. Also, make sure new schedules are always two weeks in advance so plans can be made. I do have a life outside of work.

  11. Helpful (1)

    Very demanding and heavy lifting. Constant display and store changes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Orange, CA
    Former Employee - Store Manager in Orange, CA

    I worked at Pier 1 Imports full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    If you like people it's a perfect job for you. Customer service is critical, there are anonymous customer surveys done on your store and you have to follow the six selling standards. Interesting furniture and shelf goods that come in all the time. Regional doesn't get involved in helping you in your store, you get a two week training in another manager's store then you are on your own. You get a 25% employee discount.

    Cons

    Payroll to run the entire store is way too low and it makes it tough to get all your work done and sell and run the staff. Lots of heavy lifting if not with display changes its with transitions and taking furniture out to the customers and lifting it on their trucks, sofas, dressers, nightstands...etc. Usually women come by themselves to pick up furniture orders and it's up to the manager on duty to do the heavy lifting. The company is very demanding with their expectations so you better produce and hit your targets or they find a way to replace you quickly. Most merchandise is from China and kinda cheap but the prices are high and you better sell it and add on. We had to bug customers for their emails all the time and forced to get customers to open the company credit card with high interest. Managers were held accountable if not hitting those goals. There is a lot involved in this job for below average pay and raises are between ten cents and fifty cents annually if you made your annual targets.

    Advice to Management

    Be more realistic and get your hands dirty with the managers sometimes, it would boost morale.

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