Pier 1 Imports Reviews

Updated September 25, 2014
Updated September 25, 2014
575 Reviews
3.2
575 Reviews
Rating Trends

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Pier 1 Imports President, CEO, and Director Alex Smith
Alex Smith
311 Ratings

Review Highlights

Pros
  • The employee discount was the only thing good about the job (in 60 reviews)

  • Most of the people are fun to work with, and extremely enthusiastic (in 17 reviews)


Cons
  • Having to push the Pier 1 credit card on everyone that walks in the door (in 107 reviews)

  • Only part time positions for associates but hours are never amounting to 20 not even to 16 ours (in 38 reviews)

More Highlights

128 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Fun job, bad pay and no incentives

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Danvers, MA
    Former Employee - Anonymous Employee in Danvers, MA

    I worked at Pier 1 Imports part-time for more than 3 years

    Pros

    Great discount, can be a fun place to work

    Cons

    High expectations of employees, minimum wage, no pay incentives, no training videos on lifting merchandise properly(almost fell off ladder getting chair down), unethical and unprofessional management, no breaks.

    Advice to ManagementAdvice

    Proper training videos, pay incentives for employees that open many cards, and how not to gossip and act unethical management training. Management would often be unprofessional at my location and it made me uneasy, so I left.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Low Pay and Odd Micromanagement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Naples, FL
    Current Employee - Sales Associate in Naples, FL

    I have been working at Pier 1 Imports part-time for less than a year

    Pros

    Discount (However the product is often tacky and badly made)

    Cons

    Low pay, few erratic hours, management that behaves bizarrely. Very controlling and unbalanced people. They jump in the middle of what you are doing to get you do it differently, for no apparent reason or constantly complain. Very strange. Get the impression they are implementing a management style, that has no baring on the reality of the situation, just to say they are doing it. With the exception of one lovely person, the rest are obnoxious.

    Advice to ManagementAdvice

    Stop the constant belligerent micro management. n

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Pay rate is too low for the level of service required by this company and part time hours is not enough to live on!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Sacramento, CA
    Current Employee - Sales Associate in Sacramento, CA

    I have been working at Pier 1 Imports part-time for less than a year

    Pros

    The employee discount is just ok, but could be better!

    Cons

    Sales associates are not allowed to work over 20 hours a week. This is not enough hours to make a real living. The turn over is Very High because of this...

    The cost of medical insurance is not affordable if you are a sales associate!

    The pay rate is too low for the level of service they require. Too many demands for the sales associates.

    Advice to ManagementAdvice

    Increase the hourly pay rate and add full time status to sales associates who want it. This will ensure your employees will stay loyal and work harder to reach your company goals. In turn the turn over will decrease astronomically.

    Doesn't Recommend
    No opinion of CEO
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  5.  

    A company that doesn't reward all that you give.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Leader  in  Jersey City, NJ
    Current Employee - Sales Leader in Jersey City, NJ

    I have been working at Pier 1 Imports part-time for more than a year

    Pros

    A decent discount. Employees are great.

    Cons

    Back-braking lifting. Very low pay.

    Advice to ManagementAdvice

    Managers that know how to manage.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    My review of Pier 1 Imports

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate  in  Freeport, NY
    Former Employee - Sales Associate in Freeport, NY

    I worked at Pier 1 Imports part-time for more than a year

    Pros

    Great work environment, friendly co workers,decent hours, higher pay than minimum wage,work can be fun at times!

    Cons

    Threatened to get fired for not opening up store credit cards, giving too many side projects to people on register, promotions are given to people with a certain personality not to people with over all store knowledge. 10 cent cent raises, management chooses favorites when it comes to employees (gives them less work)

    Advice to ManagementAdvice

    My advice to store management is to not fire people for not being able to open up store credit cards actually focus on customer service.(im not saying i got fired for this i left on my own terms but ive seen it happen to good salespeople) Promote people who actually know a lot about the store not just the people who are loud and crave attention i've seen sales leaders asking associates questions on how to do their job, when it should be the other way around. Also try to make your raises a little bit more than just a couple of cents (this is why half of the original store team quit for better jobs)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7.  

    Not too bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  San Antonio, TX
    Current Employee - Sales Associate in San Antonio, TX

    I have been working at Pier 1 Imports part-time for less than a year

    Pros

    Very flexible with giving requested days off, light workloads most days with the exception of handling headboards and cabinets when guys are not working. Very easy maintenance of floor displays and fixtures. Clients/customers are always a pleasure, wanting to learn as much about decor and interior design as possible.

    Cons

    Not very many hours, everyone from sales associates to team leads and managers average less than 20 hours a week. The store does not get heavy traffic so for those who enjoy keeping busy, some days can be stagnant if there isn't the right amount of directive.

    Advice to ManagementAdvice

    Provide a system for accountability for floor fixtures and planograms.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8.  

    Very Limited Opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Lead  in  Chicago, IL
    Current Employee - Sales Lead in Chicago, IL

    I have been working at Pier 1 Imports part-time for more than a year

    Pros

    Employee discount, good training and continuing education, higher than minimum wage, job is as helpful and educational as you want it to be

    Cons

    Raises are hard to get and very small when given (even for promotions usually), Very limited number of full time positions, does not pay a living wage in most areas, very dangerous work conditions during freight shifts and when managing customer orders (dependent on specific store), minimal commission opportunities

    Advice to ManagementAdvice

    Create more performance related bonuses for management, either pay associates more or expect less of them, standardize truck processing procedures (some stores are assisted and some are not), and don't be so slow to fire people that are holding the company back. Don't promote people just because they have been there a long time, choose the best people for management rather than just the most tenured

    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Sales associate's opinion

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Store Associate  in  Commack, NY
    Current Employee - Store Associate in Commack, NY

    I have been working at Pier 1 Imports part-time for more than a year

    Pros

    My co-workers are great and the merchandise is fun to sell. Most customers are easy to work with. Employee discount is decent at 25%

    Cons

    Company's policy re limiting work days and hours make it impossible to make any money. The hourly wage is poor...most of the associates are talented and creative w interior design and deserve well over the 8 or $9 per hr pay rate!

    Advice to ManagementAdvice

    Pier1 as a public company is very profitable these days and so you need to reward your front line associates w better pay and more hours if they want them! Do you really value your store associates or are we dispensible??the merchandise does NOT sell itself

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    meh, you can do better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pier 1 Imports

    Pros

    great company for the young and eager

    Cons

    2 coverage gets old quick, then loading couches etc by yourself adds to possible injury. It is trackable Pier 1 will track it, conversion, sales, ticket, credit cards, survey's, it's way too much to focus on leaving service diluted. Pick two and go strong for them.

    Advice to ManagementAdvice

    clean up the stores, we don't need 18 different lip glosses clogging the cash wrap. Also market better to your customers to drive focused ones in.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Operations Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Savannah, GA
    Current Employee - Anonymous Employee in Savannah, GA

    I have been working at Pier 1 Imports full-time

    Pros

    The opportunity to develop and lead a team of associates to success and coach them to take pride in what they do.

    Cons

    Upper management-no respect for their supervisors, lots of office politics and drama, and neglect the supervisor's need for a work/life balance

    Advice to ManagementAdvice

    Take care of you Supervisors! We make the Operation and you look good through our hard work and dedication. At least say THANK YOU!

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

Pier 1 Imports Photos

Employees only area at a Pier 1 in California.... note the "Don't mess with Texas" on the chalk board...
Taking wicker basket off the shelf for a customer who was laughing hysterically
Pier 1 Imports
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