Pilot Flying J Reviews

Updated October 20, 2014
Updated October 20, 2014
228 Reviews
2.5
228 Reviews
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Pilot Flying J CEO Jimmy Haslam
Jimmy Haslam
73 Ratings

Review Highlights

Pros
  • Fast paced job, lots of personalities, you'll something new everyday (in 17 reviews)

  • Opportunity for advancement is good and most co-workers are friendly (in 6 reviews)


Cons
  • The management skills of the upper management was lacking in different things (in 17 reviews)

  • long hours, unappreciative upper management, penny pinching to the max (in 9 reviews)

More Highlights

64 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    Horrible Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Deli Shift Leader II in Baltimore, MD
    Current Employee - Deli Shift Leader II in Baltimore, MD

    I have been working at Pilot Flying J full-time (less than an year)

    Pros

    Weekly Pay with direct deposit
    Cell phone discount for Verizon, Att and sprint
    Free Flu shot at Walgreens
    Decent hours

    Cons

    Implement new items and run out of new product to order
    Not one person in company understands food service
    Horrible labor allocation for stores, if it was their choice they would have 1 cashier, I MOD, 1 maintenance person and 1 deli team member to entire travel plaza
    No employee recognition what so ever, had to beg for $10 gift cards to let employees know we care
    Unrealistic goals for store with the staffing available

    Advice to ManagementAdvice

    Fix your labor allocation you cannot run a kitchen on 15% labor and expect them to cover coffee and soup area also
    Start investing in your people and you would not loose good managers or employees
    Start seeking advice from current management teams in stores and associates and actually listen to them

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Management in Cleveland, OH
    Current Employee - Management in Cleveland, OH

    I have been working at Pilot Flying J full-time (more than an year)

    Pros

    None. Pay was good. Then it seems they wanted to pad the bottom line. However. If you are part time you can work whatever you want usually. You will be saving some poor underpaid managers day.

    Cons

    Everything. You are property. With zero opportunity to pay bills.

    Advice to ManagementAdvice

    Be a leader in retail. PAY employees to work hard not hard work for little pay.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    The work environment was terrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier in Napoleon, OH
    Former Employee - Cashier in Napoleon, OH

    I worked at Pilot Flying J part-time (less than an year)

    Pros

    The pay was alright. Good pay on holidays and it was close to home. Got half off the price of my subway sandwiches. That's about it.

    Cons

    My schedule was all over the place and literally was changed last minute with out letting me know. I would get a call from my manager asking where I was and then I would have to rush into work. When I didn't get how to do something my manager would throw a fit and just do it herself so I would never get the chance to improve. The customers were rude for the most part and never really appreciated how much I actually did. I had to run the cash register while also making sure the food in the deli was fresh while keeping the store neat while doing laundry, cleaning the showers, the bathrooms, keeping the ice buckets full, restocking plus a million other things. One girl would call off every weekend and never got fired while I would call off once in a while for an emergency or ACTUALLY being sick and they wouldn't allow it. Just an overall horrible place to work. Didn't even deserve a 2 weeks notice,

    Advice to ManagementAdvice

    Actually take the time to explain how things work instead of getting frustrated and just doing it yourself.

    Doesn't Recommend
    Disapproves of CEO
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  5.  

    They are very unfair do not care about the loyal employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Pilot Flying J full-time (more than 8 years)

    Pros

    I can't think of any pros

    Cons

    They play favorites. Cut your hours will not listen to non manger employees. I have worked here going on 9 years. I have never had a weekend off. They hire new ones an they automatically get weekends an day shift. You have concern they turn it around to be your fault. If you are applying my advice run in opposite directions

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6.  

    Worst job decision ever

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Maintenance Team Member in Lamar, PA
    Former Employee - Maintenance Team Member in Lamar, PA

    I worked at Pilot Flying J part-time (less than an year)

    Pros

    Truck drivers were the only good thing about this place. They are such great people.

    Cons

    Everything else
    Was fired unfairly
    Was unappreciated
    Was not informed of full job description
    Was fired because I only had minimal training by the other employees

    Advice to ManagementAdvice

    Go back to being a manager at Walmart because you clearly weren't trained enough to be a Pilot Flying J manager.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Terrible experience overall, from upper management to customers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - RGM
    Current Employee - RGM

    I have been working at Pilot Flying J full-time (less than an year)

    Pros

    You get paid weekly and benefits are good. Many locations to be able to relocate if needed.

    Cons

    Constantly understaffed but expectations are unrelentingly. Dangerous environment specially overnight. Many rude customers.

    Advice to ManagementAdvice

    Invest more in employees work life balance instead of using them up until they are ready to leave.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    no opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance in Salina, KS
    Current Employee - Maintenance in Salina, KS

    I have been working at Pilot Flying J full-time (more than an year)

    Pros

    the flying J where I work there is no pros oh wait just this out of every employee that is there only 5 really do there work

    Cons

    the head manager is lazy, he have his favorites pets he will not give you a promotion unless you are a woman and white...He will not get rid of his lazy staff that do not do their work but take credit for other peoples work

    Advice to ManagementAdvice

    find a new manager

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9.  

    Demeaning

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Richfield, UT
    Current Employee - Anonymous Employee in Richfield, UT

    I have been working at Pilot Flying J full-time (more than 5 years)

    Pros

    My co-workers for the most part are great to work with. It's nice to have regular customers who just come in to visit on a daily basis.

    Cons

    Management hiring practices are a joke, we keep getting employees who aren't qualified to use the equipment necessary for their jobs, or people who don't even want to work. Instead of getting told about the good job you are doing, you are talked down to in a demeaning manner when you were unable to get something done or made a mistake. Raises are a myth.

    Advice to ManagementAdvice

    Learn some people skills!! Also, learn how to schedule people when you need them, it makes it difficult for all necessary work to get done when you're constantly having to complete jobs from prior shifts. Take some time before hiring the 1st person who applies, make sure they really want to be there and want to work and not just get a check for doing nothing. Learn to listen to your managers and not blame every issue that comes up as a "coaching problem."

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Disastrous store

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pilot Flying J

    Pros

    Weekly pay and occasional bonuses based on mystery shops fast paced friendships and customer base for the most part is nice

    Cons

    Upper Management cares nothing about the lower managers and how their lives are affected by the job long hours never get any holidays off only higher mgmt does

    Advice to ManagementAdvice

    Quit being vindictive and start appreciating your lower management who are the ones that run your stores!

    Negative Outlook
  11.  

    Not worth it..run away..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant Manager in Circleville, OH
    Former Employee - Assistant Manager in Circleville, OH

    I worked at Pilot Flying J full-time (less than an year)

    Pros

    It came with a pay check.

    Cons

    Long hours low pay. Disconnect between corporate and operations. You could be asked to transfer to a different state with no consideration of a salary increase or even help covering moving expenses. The promise of running your own store is a load of bull.

    Advice to ManagementAdvice

    No...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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