Pilot Flying J Reviews

Updated October 13, 2014
Updated October 13, 2014
220 Reviews
2.5
220 Reviews
Rating Trends

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Pilot Flying J CEO Jimmy Haslam
Jimmy Haslam
70 Ratings

Review Highlights

Pros
  • Get to talk to people all day, fast paced at times, good first job (in 16 reviews)

  • Opportunity for advancement is good and most co-workers are friendly (in 6 reviews)


Cons
  • Upper management expected too much for too little pay (in 16 reviews)

  • long hours, unappreciative upper management, penny pinching to the max (in 9 reviews)

More Highlights

59 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Pilot Flying J

    Pros

    Working a steady schedule. More time to spend with the family.

    Cons

    Don't trust the employees. They lie to get what they want. Corporate will not believe you. Only them

    Advice to ManagementAdvice

    Don't always believe what you hear.

    Disapproves of CEO
  2.  

    Very demanding, lots of hours, not much labor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - TCGM
    Current Employee - TCGM

    I have been working at Pilot Flying J full-time (more than 5 years)

    Pros

    Pays well, weekends off for General Managers, paid holidays, vacations, good benefits

    Cons

    Very, Very stressful. Expect miracles with little to no labor, not much fun

    Advice to ManagementAdvice

    It's simple....just a little more labor would increase employee happiness and also increase the ability to provide our guests with better customer service, a cleaner environment, and happier experiences.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3. 1 person found this helpful  

    view changing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pilot Flying J

    Pros

    good way to meet people

    Cons

    promotions never happen they just want you to do the job without giving you the pay. no set scheduled you go day by day

    Doesn't Recommend
    Negative Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5.  

    Worked to the bone and over qualified

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Cashier in Orlando, FL
    Former Employee - Retail Cashier in Orlando, FL

    I worked at Pilot Flying J part-time (more than an year)

    Pros

    it's a job and you get paid. but to deal with everything that you have to, and management shows no sign of advancement, you as an employee then don't want to work at the place anymore.

    Cons

    schedule never out in time, changes made to schedule without employees assent, low pay, stand on feet all day, managers not very friendly, have to ask for a raise, never given to acknowledge good work, etc...

    Advice to ManagementAdvice

    give more incentives and acknowledgement of a job well done.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Bad job, don't take it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier
    Former Employee - Cashier

    I worked at Pilot Flying J part-time (less than an year)

    Pros

    Learn to talk to customers
    Fast paced work

    Cons

    disrespectful management
    no personal time
    no work life balance

    Advice to ManagementAdvice

    more respect please!

  7.  

    An okay company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pilot Flying J full-time

    Pros

    Learn a lot, work you a lot

    Cons

    A very individualistic place to work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Promises you a lot, Delivers little

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hourly Manager
    Current Employee - Hourly Manager

    I have been working at Pilot Flying J full-time (more than an year)

    Pros

    Paid on time, some great customers and some great employees, not much else

    Cons

    Horrid hours, expected to do too much with not enough people, my store runs bare bones when it comes to staff, staffing levels: Midnight Shift 2 people, Daylight Shift GM, Cashier, 1 Coffee Host, 1 Maintenance (sometimes a second for an overlap of a few hours at best) and a few deli employees. Afternoon Shift 1 Shift Manager 1 cashier, 1 Maintenance (again sometimes and over lap of a few hours with 2) 1 Deli person, sometimes the RSS and GM are there for a few hours. I understand the business of making money, and i do see them putting money back into the business in some ways. staff is treated as slaves expected to do anything and everything for very little money. Moral is in the toilet, scheduling is a joke, if you have a family or a life outside of work forget it. Worked many weeks on all three shifts and usually still have a turn around of less than 8 hours. Nit pick on numbers, we can be running $1000 under budget and still get yelled at for a few hours of OT, If you don't want OT put more people on shift.

    Advice to ManagementAdvice

    Take care of your employees better, a few extra people on some shifts won't kill you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader in Nashville, TN
    Former Employee - Team Leader in Nashville, TN

    I worked at Pilot Flying J full-time (more than 5 years)

    Pros

    Weekly pay,benefits and customer interaction.

    Cons

    They are prejudice towards women ,colored,and,no advancement opps. you can bust your, but, come in on your day off, have phenomenal customer service skills and still get overlooked.They will have you train some one and promote them to a higher position than your in but you train them??? give employess incentives for above and beyond good efforts!!

    Advice to ManagementAdvice

    Treat employees better!! Hire within,stop hiring gm who hire all their friends and cut current employees hours give employees incentives for above and beyond good efforts!! And I loved my job, but I felt used and unappreciated.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful  

    Bad Management Strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Co Manager in Sulphur Springs, TX
    Current Employee - Co Manager in Sulphur Springs, TX

    I have been working at Pilot Flying J full-time (less than an year)

    Pros

    Close to home, days pass quickly because of pace of job.

    Cons

    Management would rather snap at people and put them down than coach the to help them improve. Was promised 1 weekend off a month by recruiter, and then told once I started that I would never have a weekend off again.

    Advice to ManagementAdvice

    Care a little more about your employees, you are only as good as they are.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Long-term Employment unlikely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Leader in Oak Grove, KY
    Current Employee - Shift Leader in Oak Grove, KY

    I have been working at Pilot Flying J full-time (more than an year)

    Pros

    Direct Deposit is on time

    Cons

    Has an air of 'the good ole boy' work atmosphere at the upper management level, especially if trying to move up in the company.

    Advice to ManagementAdvice

    Diversity is a good thing

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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