Pilot Flying J Reviews

Updated July 8, 2014
Updated July 8, 2014
212 Reviews

2.6
212 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pilot Flying J CEO Jimmy Haslam
Jimmy Haslam
60 Ratings

Review Highlights

Pros
  • Get to talk to people all day, fast paced at times, good first job (in 14 reviews)

  • Opportunity for advancement is good and most co-workers are friendly (in 6 reviews)


Cons
  • Upper management expects a-grade work for f-grade pay (in 13 reviews)

  • long hours, unappreciative upper management, penny pinching to the max (in 8 reviews)

More Highlights

56 Employee Reviews Back to all reviews

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  1.  

    Worked to the bone and over qualified

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retail Cashier  in  Orlando, FL
    Former Employee - Retail Cashier in Orlando, FL

    I worked at Pilot Flying J part-time for more than a year

    Pros

    it's a job and you get paid. but to deal with everything that you have to, and management shows no sign of advancement, you as an employee then don't want to work at the place anymore.

    Cons

    schedule never out in time, changes made to schedule without employees assent, low pay, stand on feet all day, managers not very friendly, have to ask for a raise, never given to acknowledge good work, etc...

    Advice to ManagementAdvice

    give more incentives and acknowledgement of a job well done.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 1 person found this helpful  

    Bad job, don't take it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier
    Former Employee - Cashier

    I worked at Pilot Flying J part-time for less than a year

    Pros

    Learn to talk to customers
    Fast paced work

    Cons

    disrespectful management
    no personal time
    no work life balance

    Advice to ManagementAdvice

    more respect please!

  3.  

    An okay company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pilot Flying J full-time

    Pros

    Learn a lot, work you a lot

    Cons

    A very individualistic place to work.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Promises you a lot, Delivers little

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Hourly Manager
    Current Employee - Hourly Manager

    I have been working at Pilot Flying J full-time for more than a year

    Pros

    Paid on time, some great customers and some great employees, not much else

    Cons

    Horrid hours, expected to do too much with not enough people, my store runs bare bones when it comes to staff, staffing levels: Midnight Shift 2 people, Daylight Shift GM, Cashier, 1 Coffee Host, 1 Maintenance (sometimes a second for an overlap of a few hours at best) and a few deli employees. Afternoon Shift 1 Shift Manager 1 cashier, 1 Maintenance (again sometimes and over lap of a few hours with 2) 1 Deli person, sometimes the RSS and GM are there for a few hours. I understand the business of making money, and i do see them putting money back into the business in some ways. staff is treated as slaves expected to do anything and everything for very little money. Moral is in the toilet, scheduling is a joke, if you have a family or a life outside of work forget it. Worked many weeks on all three shifts and usually still have a turn around of less than 8 hours. Nit pick on numbers, we can be running $1000 under budget and still get yelled at for a few hours of OT, If you don't want OT put more people on shift.

    Advice to ManagementAdvice

    Take care of your employees better, a few extra people on some shifts won't kill you

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Terrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Leader  in  Nashville, TN
    Former Employee - Team Leader in Nashville, TN

    I worked at Pilot Flying J full-time for more than 5 years

    Pros

    Weekly pay,benefits and customer interaction.

    Cons

    They are prejudice towards women ,colored,and,no advancement opps. you can bust your, but, come in on your day off, have phenomenal customer service skills and still get overlooked.They will have you train some one and promote them to a higher position than your in but you train them??? give employess incentives for above and beyond good efforts!!

    Advice to ManagementAdvice

    Treat employees better!! Hire within,stop hiring gm who hire all their friends and cut current employees hours give employees incentives for above and beyond good efforts!! And I loved my job, but I felt used and unappreciated.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful  

    Bad Management Strategy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Co Manager  in  Sulphur Springs, TX
    Current Employee - Co Manager in Sulphur Springs, TX

    I have been working at Pilot Flying J full-time for less than a year

    Pros

    Close to home, days pass quickly because of pace of job.

    Cons

    Management would rather snap at people and put them down than coach the to help them improve. Was promised 1 weekend off a month by recruiter, and then told once I started that I would never have a weekend off again.

    Advice to ManagementAdvice

    Care a little more about your employees, you are only as good as they are.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Long-term Employment unlikely

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Leader  in  Oak Grove, KY
    Current Employee - Shift Leader in Oak Grove, KY

    I have been working at Pilot Flying J full-time for more than a year

    Pros

    Direct Deposit is on time

    Cons

    Has an air of 'the good ole boy' work atmosphere at the upper management level, especially if trying to move up in the company.

    Advice to ManagementAdvice

    Diversity is a good thing

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 3 people found this helpful  

    Definition of Corporate Moneygrubbing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Leader
    Current Employee - Team Leader

    I have been working at Pilot Flying J full-time for more than a year

    Pros

    It's easy to understand this job if you realize that your only function is to make money for the corporate office.

    General Manager at my store is great, most employees work hard. Those who don't don't last.

    Cons

    Wages, expectations, problem solving, accountability, big picture, morale.

    Everything is based on sales, not reality. I work third shift as a Team Leader and as such my function is chief cook and bottle washer, scapegoat, and problem solver. The company condescends to allow two employees on third shift and expects us to clean showers and restrooms, sweep and mop the whole store, take out trash from store and fuel islands (you know what's in the diesel trash cans), keep food in production, handle customer problems that are not our responsibility, stock the entire coffee bar, make six kinds of tea (only three of which sell), oh and WAIT ON CUSTOMERS.

    There is an Assistant General Manager in my region who is very stressful to work for and disrupts our work.

    Advice to ManagementAdvice

    Stop wasting time on minutiae such as cleaning Transflos 3 times a day, stacking condiments straight in the bins, deli opening and closing checklists and shower and restroom GI records. Allow us to work more efficiently.

    Utilize the coffee hostess by allowing her to do more stocking and cleaning of the coffee/deli bar. This takes the pressure off third shift having to have everything stocked for her. It also takes the pressure off her by enabling her to have the coffee bar in spic and span condition for health department inspections and mystery shops. Don't put the onus of coffee sales solely on her. Don't base mystery shops on her selling but the condition of the coffee/deli area and the products in that area. She is under a microscope and you are putting too much pressure and responsibility on her.

    Quit emphasizing that you expect clean restrooms. The overhead "courtesy check" announcements and signage enable customers to make mean comments accusing us of not doing our job just because we can't check that every customer has flushed the toilet and not used the last of the toilet paper and paper towels. When customers smear excrement on the bathroom walls and write expletives in it, (yes they do, more often than you would be willing to admit, and it usually consists of disparaging comments about the company) that is behavior that has been encouraged as mockery of the announcements and signs. Put restrooms on the diesel islands with trash cans for disposal of empty urine jugs after they have been flushed down the urinals. Since you expect us to handle biohazardous waste, provide us protection.

    Allow enough hours of payroll to have more people on staff. One more maintenance person, one more deli employee, and one more cashier on first and second shift would still have work to do but we could do it better with less pressure. On the rare occasion there are three trained people on third shift, we work hard through the shift but we are able to get everything done without the pressure of knowing that we are letting the coffee hostess, maintenance, and deli employees down by not getting everything done. If you really cared what the customers think, they tell us all the time we are working too hard. They see that, but they understandably expect the restrooms to be cleaner, a greater variety of food, and the diesel pumps not to vapor lock three or more times a night. The good employees know what needs to be done and do our best to get it done. We could amaze you and the customers with what we can do with adequate staffing. We don't need the knowledge that we are going to get in trouble for not completing our jobs because it's physically impossible to do so. It's a constant headache and hot poker to the gut. It is inevitable that people call off or don't show from time to time. Having more people on the schedule and more hours available for more personnel on the payroll would enable us to pick up the slack and/or have more people to call in.

    Quit covering your asses by making us lie and say we had all our breaks when we sign our time cards each week and threatening to fire us if we don't take them. You don't allow us enough people to do even the minimum of what you expect. We have to work through our breaks just to do the bare minimum that keeps the company running.

    When minimum wage increases result in higher wages for minimum wage employees, give commensurate increases to all other hourly employees. Pay us for what you expect out of us.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Beware Pilot Logistics Tioga ND

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Tankwagon Driver  in  Watford City, ND
    Current Employee - Tankwagon Driver in Watford City, ND

    I have been working at Pilot Flying J full-time for more than a year

    Pros

    The housing rent is relatively cheap and the housing in Watford is clean and comfortable.There is not much else to say.

    Cons

    This company does not have enough work to support the employees they have hired and continue to hire.The management is poor in that the dispatchers don't communicate with each other eventhough they sit at the same desk and there is a dispatcher revolving door.We now get milage pay to and from site,about $.47/mi which does not include waiting hours for paperwork and the inevitable Bakken traffic jams.Frac techs and drivers are to use the Qualcom device in our trucks which don't work half the time so we loose half our pay.There is a palatable disdane for line employees as we are seen as a drain to the brass.The hours are kept to70 or below and that includes the travel time at $.47/mile so actual working hours are cut to the 50s when there is work.Please beware of this when applying for these jobs.

    Advice to ManagementAdvice

    Your line employees are assets and with out them you the management would have to do the grunt work.The majority of us came here for the wages and not for just another job.

    Doesn't Recommend
    Negative Outlook
  11. 2 people found this helpful  

    Low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Maintenance  in  South Ogden, UT
    Current Employee - Maintenance in South Ogden, UT

    I have been working at Pilot Flying J full-time for more than a year

    Pros

    Some great people to work with.

    Cons

    Pay is bad for the stuff we have to do/clean shower bathrooms, propane,fix pumps,move trucks , do other peoples jobs because there to lazy and ask you to do it.

    Advice to ManagementAdvice

    Do your job stop texting in the back room and go help out and make sure work is getting done.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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