Pilot Flying J Reviews

Updated March 22, 2015
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71 Employee Reviews

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  1. Maintenance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Maintenance in Jacksonville, FL
    Former Employee - Maintenance in Jacksonville, FL

    I worked at Pilot Flying J part-time (less than a year)

    Pros

    Slightly higher hourly than minimum, lots of hours

    Cons

    You're never doing a good enough job, even working my body down and sore as hell from a weekend of work I got written up for "not being detailed enough", then I quit. I worked there for four months.

    Doesn't Recommend
    Negative Outlook
  2. 2 people found this helpful

    Fast-paced and extremely stressful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Guest Service Leader
    Current Employee - Guest Service Leader

    I have been working at Pilot Flying J full-time (more than a year)

    Pros

    The best part of working for Pilot was they have good benefits and there is a small chance to rise into management.

    Cons

    We were a small truck stop that was very laid back. We had enough people to manage the workload effectively so no employee would be overstressed. Customers were helped as quick and friendly as possible and we were able to keep the entire store very clean. Then Pilot Flying J bought our company.
    They cut our hours by more than half, where we used to be around 1200 - 1400 hours a week we were down to below 600 hours every week. There was no pay raise for the excessive amount of work that every employee had to take up. Personally, my Regional Manager threatens to fire someone every time he comes in. Plus, we constantly have mystery shoppers. How is this suppose to instill faith and commitment into your employees?
    I used to enjoy coming to work and helping the truckers. We were very customer based, now I have to rush through every single customer and if a problem arises, God help me.

    Advice to ManagementAdvice

    Give more hours. You are making plenty of money as it is. Try and reduce the stress and workload on your "most valuable resource," the employees.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 1 person found this helpful

    Not impressed

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier
    Current Employee - Cashier

    I have been working at Pilot Flying J part-time (less than a year)

    Pros

    Mostly the only pro I have is that the uniform prohibits and scandalous attire. I've had problems with that in the past. Another plus is that they are very well organized and have set ways for almost everything.

    Cons

    A lot of the challenges I encounter every day is that the upper management doesn't seem to care so much for the cashiers. The management is very clique like, as if they were in high school.

    Advice to ManagementAdvice

    Make the cashiers feel more welcome when they get hired. I know the turn over rates are probably high but you should still be a human being to the employees

    Approves of CEO
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  5. 4 people found this helpful

    Former GM of Multiple Locations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Pilot Flying J full-time (more than 5 years)

    Pros

    You get paid weekly. You work with some great co-workers and guests. There are lots of opportunities for front line team members to become hourly supervisors. Fast paced, never dull.

    Cons

    Unrealistic expectations with hours given. And as earlier reviewers said, Regional Managers know it and hands are tied to fix it. Our Regional would have all GMs use a day off to go to another store once a month to get that store caught up. Only there would be no way to maintain it. The fact that only this year did they decide to conduct an associate opinion survey shows just how out of touch upper management is. We were given an Ipad to perform admin tasks on the floor instead of in the office and then they added a bunch of new admin tasks to the Ipad to keep you from managing your team/taking care of your guests. We were sold a bill of goods earlier this year when they eliminated all salaried co-managers (assistant GM's). We were told there would be a increase in weekly hours to offset the loss of the salaried manager but the hours stayed the same until they were decreased. I guess Jimmy decided he had to make back his $92MM fine all this year. And how Mitch Steenrod (CFO) still has his job is beyond comprehension; either he knew about the rebate scam and should have been terminated/imprisoned or was too incompetent to know about the rebate scam and should have been terminated. You can manage your store to the standards or to pass Internal Audit or stay off of whatever report on Ipad usage they want to look at that week. Pick where you want to fail.

    Advice to ManagementAdvice

    You say you "hate lines," but you don't hate them enough to staff the stores properly. Do the math: If a store has Maintenance from 6a-12a (no overlap), that equals 1000 minutes after subtracting lunches/breaks. Clean a shower/laundry takes 7 minutes, so 100 showers/day = 300 minutes remaining. 30 minutes to fill all bug buckets for gas and diesel = 270. 80 minutes to empty all gas/diesel/back lot trash cans at least twice per day = 110 minutes remaining. Subtract 90 minutes for 5 minutes/hour cleaning the bathrooms/deli trash = 20 minutes to detail pumps/showers/mop floors/pressure wash/etc. Good luck with that. Make nice with your future cellmates.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. Unethical company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Management in Knoxville, TN
    Current Employee - Corporate Management in Knoxville, TN

    I have been working at Pilot Flying J full-time (more than 5 years)

    Pros

    Pay well and nobody is looking over you.

    Cons

    Always firing management with no reason other than if they don't like you.

    Advice to ManagementAdvice

    Be compliant and ethical and treat employees right.

    Recommends
    Negative Outlook
    Disapproves of CEO
  7. Have to be a company man to succeed

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pilot Flying J

    Pros

    Working with and helping all types of people from through out the U.S.

    Cons

    Weird schedules and long shifts

    Advice to ManagementAdvice

    Add more help and hours to the stores

  8. 1 person found this helpful

    General Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Nashville, TN
    Former Employee - General Manager in Nashville, TN

    I worked at Pilot Flying J full-time (more than 10 years)

    Pros

    Decent benefits and compensation package

    Cons

    Increasing demands while eliminating the tools necessary to achieve goals. There is a lack of knowledge/communication by above store management.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. Lack of leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Co Manager in North Lima, OH
    Former Employee - Co Manager in North Lima, OH

    I worked at Pilot Flying J full-time (more than a year)

    Pros

    It is nice talking to your regular customers, but thats about the only pro.

    Cons

    Above store level management is about as incompetent as they come. Micromanagement is extreme in this company. They do not allow the managers of the store to staff the store properly, forcing everyone there to take on more tasks than there is time for, then they yell at you when everything isnt done. They force you to run out of product to use and sell to keep costs down. They really dont care about their customers or workers at all, just about the money. As a manager you will work at least 60-70 hours a week or more, they do not care about your family.

    Advice to ManagementAdvice

    Ask your store level managers how things are really going. Loosen up the belt and allow them to staff properly, and order their product properly and maybe the customer wont hate you so much. Learn how to promote the correct people to management positions, instead of your favorites.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. Hours

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Retail Cashier in Knoxville, TN
    Current Employee - Retail Cashier in Knoxville, TN

    I have been working at Pilot Flying J part-time (less than a year)

    Pros

    The people are friendly and amazing, they make you fill so welcome and like a bestfriend would, seriously.

    Cons

    The hours, its based on performance, i did a great job forgot to box my cooking one night i went from having 25 to 40 hours to having 12 to 17 you can make a living of that, plus it one mistake!

    Advice to ManagementAdvice

    Change your hiring manager because the person that comes in before me is horrible at working!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful

    Welcome to the Boys Club

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager
    Current Employee - General Manager

    I have been working at Pilot Flying J full-time (more than 3 years)

    Pros

    Most if all weekends off as the GM due to the bulk of your business being during the week. The company really wants you to impact sales and service during those times. Training is ok, could be better and the perks for performance are great. I had an awesome year financially

    Cons

    Work life balance does not exist for employees in general. The company runs 11.5% labor maxtrix to sales and you will find yourself lacking hours to accomplish certain jobs. This brings morale down. There's not enough HR support for regionals so they do what they want and there's no support between their direction and you reporting abuse. reason why im leaving soon

    Advice to ManagementAdvice

    My advice is stop having multiple AGMT in the field to support growth and put more effort into lower management. Also put more HR resources to support the regionals and boost employee morale that there is a level of protection for them and they wont be a victim to favoritism.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

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