Pinkberry Reviews

Updated April 1, 2014
Updated April 1, 2014
67 Reviews
3.4
67 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Ron Graves
8 Ratings

Review Highlights

Pros
  • I really enjoyed Pinkberry, as the work environment is generally quite peaceful (in 6 reviews)

  • A lot of training created good customer service, friendly customers in my location, manager was very understanding (in 5 reviews)


Cons
  • There is no work life balance, you are practically an on call doctor minus the pay for being disturb when not working (in 3 reviews)

  • Constant worry about labor costs causes employees to get sent home early, and then managers complain about how you have bad availability (in 3 reviews)

More Highlights

7 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Great Product Poor Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business  in  Los Angeles, CA
    Former Employee - Business in Los Angeles, CA

    I worked at Pinkberry full-time for more than a year

    Pros

    Great brand, product, service orientation

    Cons

    Little strategic leadership and little appreciation for talent and employees

    Advice to ManagementAdvice

    New CEO required

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Downward Spiral

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Santa Monica, CA
    Current Employee - Anonymous Employee in Santa Monica, CA

    I have been working at Pinkberry full-time for more than 3 years

    Pros

    The company is still relatively young which allows for a lot of Innovation in all departments. There are a few very talented people at this company i.e. Director of Operations, new CFO Pawan, and they have begun to promote from within.

    Cons

    Poor communication. No partnership or teamwork from Marketing leadership. CEO locked in office all day with no communication.

    Advice to ManagementAdvice

    Be transparent, we need a new CEO and director of marketing. They alone are driving our company into the ground.

    Doesn't Recommend
    Negative Outlook
  3.  

    My experience with Pinkberry was wonderful!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Lead  in  Brentwood, CA
    Former Employee - Shift Lead in Brentwood, CA

    I worked at Pinkberry part-time for more than 3 years

    Pros

    Customer Service Training, Management Training.

    Cons

    Yogurt is way too addictive!!!!!

    Advice to ManagementAdvice

    I worked for this company as a shift manager at two separate stores in CA throughout college. My experience with this company taught me a ton about management, customer service training, recruiting, and hiring. Great for any college-age person!

    Recommends
    Neutral Outlook
    Approves of CEO
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  5.  

    A decent job.. sometimes.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member  in  Garden City, NY
    Former Employee - Team Member in Garden City, NY

    I worked at Pinkberry part-time for less than a year

    Pros

    -Awesome coworkers -- friendly, same age group, cooperative
    -Free yogurt for every shift
    -Pay is higher than minimum wage ($8)
    -Fun environment, lots of customer interaction, learn about customers and coworkers
    -Easy job, not hard at all

    Cons

    -Micromanaging
    -Management often plays favorites. Will give more hours to people they like despite how much work they do.
    -Nepotism
    -Management is inexperienced, always in a bad mood.
    -Too much work and not paid enough for it
    -Very high expectations for just serving yogurt
    -Hires way too many people. There is a high turnover. Management seems to fire people every month or people quit.
    -May be asked to leave shifts early if there are too many people and not enough business. Why schedule so many people at once then? They would schedule 5 people to work and only need 3. Sometimes ended up only working 3 hours shifts..
    -Too much focus on having scripted conversations with customers because of fear of secret shopper
    -Unorganized

    Advice to ManagementAdvice

    Stop playing favorites and promote/give more hours to people who actually do work than to favorites/friends. Also, there is way too much emphasis on having a scripted conversation with the customer and going through each and every step of it. Most customers don't want to make conversation with you and just want their yogurt. Stop hiring too many people at once so you don't have to worry about labor costs. Treat employees better and don't punish/scold them for every little thing.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Don't waste your time...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Lead  in  Los Angeles, CA
    Former Employee - Shift Lead in Los Angeles, CA

    I worked at Pinkberry full-time for more than 3 years

    Pros

    They are willing to work with school schedules and offer more hours than many places doing similar work.

    Cons

    Management is inexperienced and unprofessional. Corporate to store communication is lacking. Customers get away with murder and the company definitely doesn't have your back.

    Advice to ManagementAdvice

    Hire people with more experience and TRAIN THEM. People get thrown into the job and don't seem to know what they are doing.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    Okay for a beginning job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member
    Current Employee - Team Member

    I have been working at Pinkberry part-time for less than a year

    Pros

    -They are quick to hire people who seem to fit their ideal: fun, efficient, and friendly.
    -The job is very easy and training is simple.
    -Most shift leads are competent and experienced.
    -Easy to connect with customers and get tips.

    Cons

    -Inflexibility with working with my school/life schedule and my hours.
    -Constant worry about labor costs causes employees to get sent home early, and then managers complain about how you have bad availability. Hello? You should keep me at work on the shifts I can work, don't send me home early.
    -Most Assistant General Managers do not deserve to have that high of a manager position.
    -Bad pay and no health benefits.
    -Gossip/Catty attitudes behind locked doors.
    -Micromanaging

    Advice to ManagementAdvice

    Stop micromanaging your employees and learn to treat us like real people. Understand the reality that for most people, this isn't a career, it is a job to pay the bills while we go to college. Be flexible with our schedules and give us better pay for all that we do (janitor, cashier, swirler, and sometimes our own manager if we have a crappy one). People will be more likely to come to a workplace that is truly enjoyable and beneficial, not one that is fake and has bad management.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    It matters what kind of people you work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Shift Lead
    Former Employee - Shift Lead

    I worked at Pinkberry

    Pros

    - decent pay
    - flexible hours for team members
    - good summer job
    - easy to become a shift lead
    - you can call out of work any time

    Cons

    - it really depends on what kind of people you work with
    - management's inefficient
    - lack of work hour flexibility for shift leads/managers
    - can be called to work at the last minute even on days off
    - possible for management to work 3 shifts straight (18 1/2 hs total, including 1/2hr breaks)
    - hard work does not really pay off
    - not much experience gained except for customer service and cash handling

    Advice to ManagementAdvice

    - treat employees better instead of treating us as if we don't understand anything
    - create incentives for management to motivate them to do better (this includes shift leads)
    - respond to employee complaints concerning other employees instead of ignoring them

    Doesn't Recommend
    No opinion of CEO

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