Pinkberry

www.pinkberry.com

Pinkberry Reviews

Updated January 20, 2015
Updated January 20, 2015
88 Reviews
3.0
88 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Ron Graves
16 Ratings

Review Highlights

Pros
  • I really enjoyed Pinkberry, as the work environment is generally quite peaceful (in 6 reviews)

  • A lot of training created good customer service, friendly customers in my location, manager was very understanding (in 5 reviews)


Cons
  • There is no work life balance, you are practically an on call doctor minus the pay for being disturb when not working (in 3 reviews)

  • Constant worry about labor costs causes employees to get sent home early, and then managers complain about how you have bad availability (in 3 reviews)

More Highlights

26 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Bipolar.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member
    Current Employee - Team Member

    I have been working at Pinkberry

    Pros

    The staff you work with becomes almost like you're family in my experience. Most shift leads are far more sympathetic and understanding than your GM. Odds are the SLs were in your position at some point whether at pinkberry or any other food establishment so they know how you feel. Yogurt is good. Catering is awesome if you ever get the chance to do it.depending on your location some if not all the customers you get are really nice and cool. And if you talk to them the correct way they'll respond the correct way.

    Cons

    I don't know about any other state but in NYC it really depends on where you are. Some places are more understanding than others based on the schedules you provide. I've seen store managers get team member schedules and work around it and some managers who only care about the business that they don't pay attention and give you whatever they give you and expect you to be OK with it. As previously stated it depends on location. Obviously we live in NYC so in the winter you barely get hours. They watch out more for their shiftleads than team members at this time. That's why a lot of them leave or if you really love it that much you find a second job. Speaking of shiftleads, they come and go like the seasons.you were to think that if they watch out for them in the winter they're safe from anything, wrong. Other places pay shifts at least $3 more than what they pay at pinkberry and with benefits (team members know this now you get about $8.45 with no benefits) I've seen really good shift leads get fired for the dumbest stuff and they value the lazy (open availability)stealing, leaving the store alone and vouching for them leads. Yeah some get fired. To get rehired again. They don't value the hard working ones in fact they tired them out the most to the point of quitting or getting fired for dumb things. Anyone above the general manager are really shady. One moment you think you're good the next its the chopping block "of with your head " kind of context.you never get a straight up answer and they're cowards sending other people to do their dirty work. (If you're going to fire someone or close a store do it yourself) If something is wrong with your check you better just remind them everyday if not you won't get your money. Depending on the store and who you work with if you really would like to move up it is possible. Some will work with you. Others will just merely take a good look at you and lie to you and tell you they'll work with you and then give the job to someone else ( perhaps a pretty girl that you and your coworkers know is probably flirting with your boss to promote herself or a guy who with no questions ask does everything and anything for your boss and acts like he's your boss too)

    Honesty is the best policy in my book so here it is.

    Advice to ManagementAdvice

    Stop being shady. Don't let others do your job because it is your job to do xyz.
    If someone is getting fired because you want them fired. Fire them yourself. Or if a store is closing down show up and let your employees know what is going on.
    Stop promoting and hiring people just by their looks or because they are friends with you.
    Listen to your shift leads because odds are they're there way more times than the GMs.
    Value them too. Ive seen so many of them get harrassed on for things that odds are their bosses did.

    Team members need love too! Give their raises on time. Its a six month thing so on that sixth month evaluate them. Don't make them wait a year+

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2.  

    So-so experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member in Chino Hills, CA
    Former Employee - Team Member in Chino Hills, CA

    I worked at Pinkberry part-time (more than a year)

    Pros

    Not too many responsibilities. Employees can yield decent tips on busier days of the year.

    Cons

    Hours get cut like crazy, doing the same thing over and over becomes mindless work.

    Doesn't Recommend
    Neutral Outlook
  3.  

    It was very fun working there, but I felt getting paid minimum wage was not enough for all you do there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Member in Webster, TX
    Current Employee - Team Member in Webster, TX

    I have been working at Pinkberry part-time (less than a year)

    Pros

    Getting FREE small every time you worked AND getting to make it! :)

    Cons

    You had to pay for your yogurt when you weren't working, NO employee discounts -_-

    Advice to ManagementAdvice

    Try new things decorate when there is holidays in the store, at the Pinkberrry I worked at it was so boring during Halloween and Christmas, there was no holiday spirit what so ever! Bring up the pay rate, your workers don't get paid enough for all they do.

    Recommends
    Positive Outlook
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  5.  

    General manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager in Orange, CA
    Current Employee - General Manager in Orange, CA

    I have been working at Pinkberry full-time (more than 5 years)

    Pros

    Make your own schedule at anytime

    Cons

    No career opportunities are limited

    Advice to ManagementAdvice

    Be friendly with neighbor businesses and your staff don't let it get to your head and always have options to leave uspecially if you work for a franchise

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Good work environment for students and part time workers. Managers and co-workers will determine your experiences

    Former Employee - Team Member in Denver, CO
    Former Employee - Team Member in Denver, CO

    I worked at Pinkberry part-time (more than a year)

    Pros

    If you enjoy talking with strangers this is a good place. Many customers come in a good mood so it's easy to talk to them.

    Cons

    fellow co-workers and managers can sometimes make or break the day. Sometimes I felt they wanted workers to follow a corporate standard too much when working with customers. It takes away from a workers own style.

    Advice to ManagementAdvice

    I'm sure team members would enjoy seeing managers work with customers every once in a while. Do also check on the shift leads from time to time to make sure they're doing their on share of work. Some Shift leads were a bit lazy.

  7.  

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Lead in New York, NY
    Current Employee - Shift Lead in New York, NY

    I have been working at Pinkberry part-time (less than a year)

    Pros

    It is a fun place to work. It is not too hard to do

    Cons

    The hours suck. The benefits are minimal

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Team member at Pinkberry for two years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member in Glendale, CO
    Former Employee - Team Member in Glendale, CO

    I worked at Pinkberry part-time (more than a year)

    Pros

    The atmosphere was laid back for the most part, flexible hours, it was a good college job

    Cons

    Political in the way they promote shift leads... I worked my butt off for those people for two years but because the franchise owner didn't like me because one time I wasn't smiling when he walked through the door I never had a chance of being promoted. Not only that, but I only got an 80 cent raise the whole time I was there (I left for a month when it was slow in December so I could focus on finals and because there were no hours available, and they reset me when I came back so I had to wait another full 6 months before my performance review.)

    Advice to ManagementAdvice

    Pay attention to your workers and promote the ones who work the hardest and care about and communicate the product to customers. That is our job. There was no one who was a more enthusiastic product ambassador than I was and my experience with the company has only tarnished my opinion of it.

    Doesn't Recommend
    Disapproves of CEO
  9.  

    Good as a first part time job in high school or college

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member
    Former Employee - Team Member

    I worked at Pinkberry part-time (more than 3 years)

    Pros

    A lot of training created good customer service, friendly customers in my location, manager was very understanding. For a part time summer job or high school job, compensation was a little more than similar places.

    Cons

    Can be excessively strict (from what I remember working there in high school), secret shoppers - if you missed one thing on their "checklist" it was pretty much over. At least at my location.

    Recommends
    Neutral Outlook
    No opinion of CEO
  10.  

    Job enjoyment Depends on shift leads. Good job for the summer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Team Member
    Former Employee - Team Member

    I worked at Pinkberry full-time (less than a year)

    Pros

    Getting a shift meal is lovely when it's hot. Coworkers are usually friendly. It's nice to interact with customers and get tips.

    Cons

    Kind of boring when there are no customers. Pay is poor. Quality of job depends a lot on who is running the shift. Why do I have to type a twenty word minimum.

    Recommends
    Positive Outlook
    No opinion of CEO
  11.  

    Family Establishment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pinkberry full-time

    Pros

    Free yogurt. Pays well. Upbeat environment and friendly management team

    Cons

    Poor work life balance. Too many staff member and not enough business.

    Recommends
    Positive Outlook
    Approves of CEO

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