Pitney Bowes Reviews

Updated March 19, 2015
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3.0
331 Reviews
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Pitney Bowes CEO Marc Lautenbach
Marc Lautenbach
147 Ratings

331 Employee Reviews

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  1. great company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in Stamford, CT
    Current Employee - Program Manager in Stamford, CT

    I have been working at Pitney Bowes

    Pros

    great values and great company to work for

    Cons

    bureaucraticbut great company to work for

    Advice to ManagementAdvice

    make decisions

    Recommends
    Neutral Outlook
    Approves of CEO
  2. It is a typical corporate environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Business Analyst in Shelton, CT
    Current Employee - Senior Business Analyst in Shelton, CT

    I have been working at Pitney Bowes full-time (more than 8 years)

    Pros

    Depending on whom you work for, you may, may not, or may occasionally, work from home. There are some opportunities to move around inside the company.

    Cons

    Too much politics, doing politics is much more important than doing good jobs. The mailing industry is declining, it is difficult for the company to re-position itself, engineer new products and enter new markets.

    Advice to ManagementAdvice

    Choose good people, use good people.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. A transforming companies

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pitney Bowes full-time (more than 10 years)

    Pros

    Under CEO Marc Lautenbach's leadership, Pitney Bowes is transforming from a 90 years old mailing companies to a 21 century digital commerce company. I am proud of being a part of changes. I love the senior management team and I also love the people I work with. Flexible work time and flexible work location made easier for me to take care career and families at the same time.

    Cons

    The company is still under constant changes. If you don't like to change, this is may not be your first choice.

    Advice to ManagementAdvice

    Set a priority to retain talent while transforming the business and driving growth. Local management is critical to set culture and motivate your best people.

    Recommends
    Positive Outlook
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  5. In transition, but a good bet

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Management in New York, NY
    Current Employee - Technical Management in New York, NY

    I have been working at Pitney Bowes full-time (more than 10 years)

    Pros

    Work life balance; Good engineers; global culture;
    Comparable salaries; Good benefits (used to be better, but still better than most);
    Stable company with a big R&D staff

    Cons

    Management less process based and more personality based - historically.
    They need to get rid of the focus on a few "blued-eyed" boys and make it more performance based. Still not terribly lop-sided.

    Advice to ManagementAdvice

    They need to get rid of the focus on a few "blued-eyed" boys and make it more performance based. Decisions and opinions should be on the merit of the argument and context, not just who is delivering it.

    Recommends
    Positive Outlook
    Approves of CEO
  6. Good Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous in Detroit, MI
    Current Employee - Anonymous in Detroit, MI

    I have been working at Pitney Bowes

    Pros

    Good culture, good wages, good benefits

    Cons

    Corporate environment, politics, politics, politics...

    Advice to ManagementAdvice

    None

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  7. customer service representative contractor

    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Pitney Bowes

    Pros

    great staff to work with. very stressful

    Cons

    minimum wage pay, hours aren't flexible, outdated technology

  8. Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - International PM Localization in Redmond, WA
    Current Employee - International PM Localization in Redmond, WA

    I have been working at Pitney Bowes

    Pros

    Good communication between colleagues, work from home flexibility.

    Cons

    Not to much flexibility for vacations.

  9. 1 person found this helpful

    Needs to get with the times and be more involved with front lines

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Call Center Customer Service in Neenah, WI
    Current Employee - Call Center Customer Service in Neenah, WI

    I have been working at Pitney Bowes full-time (more than 10 years)

    Pros

    Fellow associates are good to work with.
    Benefits are good enough to keep you from quitting.
    OK atmosphere to work in (call center).
    Quality Assurance dept. is now better focusing on the customer experience and less arbitrary call metrics.

    Cons

    Big corporate bs level at an all time high.

    Pitney Bowes has fallen drastically behind the times in terms of technology in both products and services offered and available to employees.

    Call center supervisors only care about call metrics (how long calls last, how many you take, etc.) not the customer experience. Supervisors are not involved and know very little of what their employees actually do all day and because of this there's very little innovation and morale is low. Also due to lack of involvement of supervisors, certain inside Sales groups continue as is, despite not bringing in even enough business to cover their salaries.

    Office supplies are significantly over priced and often not necessary, but still are forced upon customers.

    The $.20 raises aren't nearly adequate to even keep up with inflation and rising costs of healthcare. I've actually brought home less money year over year for the last several.

    When pointing out failed policies that are costing the company hundreds of thousands of dollars this is shrugged off and nothing is changed. This is presumably due to management not wanting to own up to the failed policies that have existed for years.

    The company has created a cesspool of shady Sales reps that are allowed to do whatever they please to make a sale, which usually involves misleading customers into unreasonably long term leases for equipment that doesn't suit their needs. Thus retention dept. is left to clean up the mess and attempt to salvage the customer's loyalty.

    Advice to ManagementAdvice

    Take more care of your customers and focus less about lining your Sales reps pockets. The company has strong and intelligent people at the bottom of the totem pole. Supervisors and management should start being involved with front lines and listen to their employees (the annual employee engagement survey isn't worth much if nothing changes). These people often represent the voice of the customer whom need to be impressed with their products and services to remain loyal. This should have been implemented long ago, especially given the declining market Pitney Bowes is in.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. Internship Very Standard, Nothing Special

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Intern - Hourly in Stamford, CT
    Current Intern - Intern - Hourly in Stamford, CT

    I have been working at Pitney Bowes as an intern (less than a year)

    Pros

    Had opportunity to do meaningful work (was not fetching coffee(,
    Good Mentor Program

    Cons

    Company is transitioning into technology and away from mail and often times seems to be overwhelmed by organizational change.

    Advice to ManagementAdvice

    Show more interest than just stock price

    Recommends
    Neutral Outlook
  11. Working for this company has been an interesting experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pitney Bowes

    Pros

    This company is undergoing an exciting transformation. They are very client focused and results driven.

    Cons

    There is a lack of strategic direction at the division level creating an environment of conflicting and constant changing priorities.

    Doesn't Recommend
    Positive Outlook

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