Pitney Bowes Reviews

Updated August 6, 2014
Updated August 6, 2014
562 Reviews
2.8
562 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pitney Bowes CEO Marc Lautenbach
Marc Lautenbach
109 Ratings

Review Highlights

Pros
  • This company provides a great work life balance (in 55 reviews)

  • Company pays well, good benefits, growth opportunities (in 40 reviews)


Cons
  • Entrenched senior management in India (in 21 reviews)

  • Unfortunately the support system from upper management did not coincide with this message (in 20 reviews)

More Highlights

139 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Downhill progression - waiting for the worms

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Research  in  Danbury, CT
    Current Employee - Research in Danbury, CT

    I have been working at Pitney Bowes full-time for more than 3 years

    Pros

    Great work-life benefits. Good people to work with.

    Cons

    The leadership has made some improvement in the past, but overall the company is struggling. Recent hires are all bottom of the barrel. Top of the line, high quality employees have left for good long time back. The company is struggling, and employees are like zombies, like robots waiting for their death, no vision nor strategy is clearly communicated to employees.

    Advice to ManagementAdvice

    The new leadership is better than the old one, but the direction may not be sufficient to make the kind of turnaround that is needed to sustain.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Constant changes, for the worse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Relations  in  Neenah, WI
    Former Employee - Customer Relations in Neenah, WI

    I worked at Pitney Bowes full-time for more than a year

    Pros

    A lot of great people to work with. Vacation is great along with the commission payouts (when you can actually hit bonus).

    Cons

    The goal for commissions is astronomical and impossible to reach. Comical honestly. The directors for our department don't even work in the same building as the department they oversee which makes their decisions and changes affect us negatively since they have no idea what actually happens on a first-hand basis.

    Advice to ManagementAdvice

    Create new procedures for the good of the department and the company. Don't set up policies to make people fail or tank their numbers.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    At one time a great company to work for, until the attack of the bean counters.No longer is the client first, just words

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Systems Specialist
    Current Employee - Field Systems Specialist

    I have been working at Pitney Bowes full-time for more than 10 years

    Pros

    Stable work enviroment, decent benifits. You can go as far as your talent will take you in the company depending on how much of your life you are willing to give up.

    Cons

    The company has become compartmentalized. Each Business Unit trying to squeeze as much revenue from each other at the cost of the client. Raises are done on a Bell curve at the insistance of higher level management. Every individual in a managers group could do an excellant job, but some would have to be scored low and others high to meet accounting goals. Higher level management has implemented automated systems that control our daily jobs that is inadequate and incorrect for our company. Any negitave feedback is ignored or met with termination in some instances. The highest level management has recently been selling off or outsourcing our Divisions.This results in job insecurity and fear for the future of Pitney Bowes.

    Advice to ManagementAdvice

    Listen to your front line customer facing employees. They can tell you what is going on. Management at manager level and above have become indifferent, isolated and just tow the line whatever the fact are. They just provide the facts that want to be seen. When I started, most of the employees had over 20 years, now there seems to be a high turnover and loss of technical knowledge.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Cold, "Old School" Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT

    I have been working at Pitney Bowes full-time for less than a year

    Pros

    Company has been in business since 1920, many people have been with the company for 30+ years

    Cons

    Lack of communication, employees that have been with the company for years are not helpful to new employees - there is an expectation that you should know everything.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6.  

    Ship Without A Rudder

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Position  in  Jacksonville, FL
    Former Employee - Sales Position in Jacksonville, FL

    I worked at Pitney Bowes full-time for more than 8 years

    Pros

    Well known brand and name. Industry leading technology. Well established corporate partnerships throughout the US.

    Cons

    Industry leading technology is becoming more and more irrelevant. Training is poor and follow up is worse, almost non-existent. Some company management does not follow the high ethical standards they proclaim. The culture is not based on mutual trust or respect. Employees are treated as if they are always suspected of being less than honest or ethical. Up side compensation has steadily declined. Senior management has attempted to "change the culture" by doing the same things over and over again and then are surprised when they get the same results.

    Advice to ManagementAdvice

    If you want to change the direction and future of Pitney Bowes you have have to do more than give "lip service" to change. You must change the culture and thinking of the company, starting at the top.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Temp job was given a lot of responsibility and high expectations with out sufficient training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Retention Specialist  in  Neenah, WI
    Former Employee - Retention Specialist in Neenah, WI

    I worked at Pitney Bowes full-time for less than a year

    Pros

    Wonderful co workers and pleasant work areas. Wonderful benefits for regular employees.

    Cons

    Training was very lacking, it made the job seem impossible. I worked so hard to learn the job and tried to excel. Every night my head just hurt.

    Advice to ManagementAdvice

    In training have a lot and lot of practice. Let the trainees work on teams and do loads more practices.

    Recommends
    Negative Outlook
    No opinion of CEO
  8.  

    No Advancement Opportunities or Raises!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pitney Bowes full-time for more than a year

    Pros

    - Flexible scheduling
    - Good benefits

    Cons

    - No training and don't expect your managers to know how to do your job!
    - No raises in over 2 years!
    -Zero advancement opportunities!

    Advice to ManagementAdvice

    Learn every position so you are able to actually help.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9.  

    My overall experience was for the most part a good one depending on the management team in charge

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Troy, NY
    Current Employee - Anonymous Employee in Troy, NY

    I have been working at Pitney Bowes full-time for more than 10 years

    Pros

    A great learning ground to up your technical knowledge. It is a great place to work as far as what you do. There is something to be learned everyday. Benefits are pretty good as far as time off. Health and Dental are avergae, health could be better.

    Cons

    The new management team is rather clickish and it is hard to adavance unless you are in "in" crowd. The management team changes too much to allow for consistency. Teams never know what the policies and procedures are as they change too much. Too many things slip thorugh the cracks. Also the raises are few and far between; and not ample enough to make ends meet. The pay often falls below what the average is.

    Advice to ManagementAdvice

    Be consistent, there is an appearance of being unorganized. Promotions are not fair and too much personal opinion plays role.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Dishonest Management, dissolving loyalty

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Territory Account Manager  in  New York, NY
    Former Employee - Territory Account Manager in New York, NY

    I worked at Pitney Bowes full-time for more than 10 years

    Pros

    Upper Management will benefit from eventual merger/sale

    Cons

    They milked their best and most loyal employees. They led their Sales force on about stability and jobs and in a 4 minute National Conference call eliminated over 250 jobs . Management's final word that day ? " here is HR to walk you through the process". In my area alone they lost over 100 years of sales experience. Next group of reps are just awaiting the other shoe to drop. Obviously merger and or take over ( perhaps with IBM since most upper mangement are ex IBM'ers. Plus they are following IBM's business plan.

    Shame ...i was there for 22 years and ,what one was a proud "family" became a company devoid of loyalty and trust.

    Advice to ManagementAdvice

    take your golden parachutes and jump

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11.  

    Selfish Executives... unappriated staff.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Thousand Oaks, CA
    Current Employee - Customer Service Representative in Thousand Oaks, CA

    I have been working at Pitney Bowes full-time for more than 5 years

    Pros

    There really weren't any. I stayed with them for so long, because they partially paid for me to go to school, but really because they were good at dangling a carrot, and it was close to my house.

    Cons

    3 years in a row, even with outstanding reviews, pay raises were frozen for all the service employees. Managment and executives still receieved raises and bonuses.

    Advice to ManagementAdvice

    Learn to appreciate your employees better.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

Worked for Pitney Bowes? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.