Pitney Bowes

  www.pb.com
  www.pb.com

Pitney Bowes Reviews

Updated December 17, 2014
Updated December 17, 2014
604 Reviews
2.8
604 Reviews
Rating Trends

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Approve of CEO
Pitney Bowes CEO Marc Lautenbach
Marc Lautenbach
130 Ratings

Review Highlights

Pros
  • Work from home is available making good work life balance (in 59 reviews)

  • Company pays well, good benefits, growth opportunities (in 45 reviews)


Cons
  • Upper management didn't seem to listen or cre about all of us front line workes (in 26 reviews)

  • Entrenched senior management in India (in 21 reviews)

More Highlights

196 Employee Reviews Back to all reviews

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  1.  

    Depends on where you are and you you work for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Human Resources Manager
    Former Employee - Human Resources Manager

    I worked at Pitney Bowes full-time (more than 10 years)

    Pros

    Very knowledgeable, hardworking people made working there very interesting and enjoyable. Some managers were willing to share their knowledge and also had great people skills that were very motivating.

    Cons

    Once the company was not doing well, things changed dramatically and the hard-core, non-feeling, bottom-line management who did not care about quality of life (other than their own) seemed to be the ones that got decision-making positions.

    Advice to ManagementAdvice

    Management should be more flexible, invest more in growing the current employees and invest more in technology and products that are not linked to the USPS.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  2.  

    Customer Service Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Atlanta, GA
    Former Employee - Customer Service Representative in Atlanta, GA

    I worked at Pitney Bowes as a contractor (more than an year)

    Pros

    good people that want to be customer focused

    Cons

    politics and history slow down change

    Advice to ManagementAdvice

    keep changing

    Recommends
    Neutral Outlook
    Approves of CEO
  3.  

    Churn and burn, baby...!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Denver, CO
    Former Employee - Sales Representative in Denver, CO

    I worked at Pitney Bowes full-time (more than an year)

    Pros

    Fantastic training and working environments. The people are great to learn from and there is a wealth of sales experience from which to draw...learn what you can, and move on.

    Cons

    The constant pressure for one cal closing leaves little room for developing quality relationships. The prospects feel the pressure and that generally end the discussions quickly if there is not an immediate perceived need by the prospect.

    Advice to ManagementAdvice

    lighten up on the whip fellas...

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Good Company, a lot of bureaucracy a lot of change

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pitney Bowes full-time (more than 5 years)

    Pros

    Great people, interesting products, if you excel you get compensated for it.

    Cons

    little to no Vision, a lot of change with little opportunity to move up

    Advice to ManagementAdvice

    Need better marketing, and the ability to provide ongoing career growth.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Working here has been a learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Chicago, IL
    Current Employee - Customer Service Representative in Chicago, IL

    I have been working at Pitney Bowes full-time (more than an year)

    Pros

    This job has benefits, and flexible.

    Cons

    No room for advancement any were.

    Advice to ManagementAdvice

    Management need to be in the same state as the employee.

    Recommends
    Neutral Outlook
  7.  

    A glimmer of hope

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pitney Bowes

    Pros

    Senior Management is finally on the right track , decent compensation and benefits, Agile Work Environment supports a good work life balance, R&D is getting better funding.

    Cons

    There is a long way to go in changing the core culture of this 90 year old company, constantly changing the plan of attack has eroded morale, product offerings are behind the curve in both technology and relevance to the client.

    Advice to ManagementAdvice

    Take necessary steps to rebuild employee morale and stick to a plan for more than one year

    Recommends
    Neutral Outlook
    Approves of CEO
  8.  

    Digital Conversion Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pitney Bowes

    Pros

    Flexibility, 401K, discounts program, room for career opportunities if you want i

    Cons

    Long hours, weekend work, no bonuses or extra incentive

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Pitney Bowes Call Center Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pitney Bowes full-time (more than 10 years)

    Pros

    Pitney Bowes offers its employees an impressive benefit package including generous time off. Opportunities to be an agile or home agent exist.

    Cons

    Wages are kept at a minimum. As a 10 year employee, 5 of those years there has been a salary freeze so wages are lacking compared to new hires. There has been no attempt to re-balance wages as a result of these freezes.

    Advice to ManagementAdvice

    If Pitney Bowes values hard-working, self-directed employees, they need to provide opportunities for growth and career advancement to those that have education and experience. Promoting staff without these qualifications because they will tow the line, is deflating to those employees working towards improvement on a personal and professional level.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Decent Organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Office Service Specialist in Fairfax, VA
    Former Employee - Office Service Specialist in Fairfax, VA

    I worked at Pitney Bowes full-time (more than 5 years)

    Pros

    Functional Authority in your position.

    Cons

    Management could be more organized and there aren't alot of growth opportunities within the company. Pay could be better.

    Advice to ManagementAdvice

    Stop second guessing you employees and treat the as leaders when they show the ability. Make them part of the big picture.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Not bad, Not Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Tech in Columbus, OH
    Current Employee - Service Tech in Columbus, OH

    I have been working at Pitney Bowes full-time (more than 10 years)

    Pros

    Decent company when compared with the market place. Do your job and they leave you alone.

    Cons

    For physical side of the business: little or no advancement or training, no raises in 5 years as of 2014. If on-site, job has become a form of adult day care. PBI is focusing on digital and leaving the physical side to languish and fade away.

    Advice to ManagementAdvice

    The usual, treat front line employees as the most important asset of the company. Do you even read the engagement survey?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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