Portfolio Recovery

www.portfoliorecovery.com
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Portfolio Recovery Reviews

Updated February 7, 2015
Updated February 7, 2015
16 Reviews
1.0
16 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Portfolio Recovery Chairman, President, and CEO Steve Fredrickson
Steve Fredrickson
16 Ratings

Review Highlights

Pros
  • Your commissions earning potential is unlimited, pto, benefits, co-workers, on site gym and cafeteria (in 3 reviews)

  • You have the opportunity to make a lot of money with the bonuses (in 2 reviews)


Cons
  • They are always hiring because they have a hire turn over rate (in 3 reviews)

  • Upper management were like hawks (in 3 reviews)

More Highlights

16 Employee Reviews Back to all Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    Worst place I ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portfolio Recovery full-time (more than a year)

    Pros

    If you work in collections, you have an opportunity to make money.

    Cons

    Very high turnover in most departments. People come and go - they like to think it's because they're picky about who works there or that someone can't hack it but the reality is that people just don't like the culture or the leadership. One department in particular, the leadership is quite hostile but the top leaders of the company don't do anything about it.

    Advice to ManagementAdvice

    Some of your department VP's really do give your company a bad name...

    Doesn't Recommend
    Neutral Outlook
  2. 5 people found this helpful  

    Worst Company, Worst Management, Worst People

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT in Chicago, IL
    Former Employee - IT in Chicago, IL

    I worked at Portfolio Recovery full-time (more than 3 years)

    Pros

    Casual Attire, Work from Home option

    Cons

    Useless and Spineless HR, Management have no Direction, Incompetent Managers and VP's, Discrimination, Useless people have been made Managers

    Advice to ManagementAdvice

    All are shameless.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 3 people found this helpful  

    The worse work experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative in Hampton, VA
    Current Employee - Account Representative in Hampton, VA

    I have been working at Portfolio Recovery full-time (more than a year)

    Pros

    There is a bonus structure and you receive that incentive monthly. It's not a hard job, easy work, decent pay.

    Cons

    A lot of work place drama, upper managents and HR issues. High turnover rate because of the environment it's not productive for the representative. The work shifts can change periodicàlly without much notice, and reps are often moved to new teams periodically as well. Must be willing to adapt easily.

    Advice to ManagementAdvice

    Bring in new management in the hampton office. This is why they aren't productive compared to the other sites. The problem always start within

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
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  5.  

    Collector

    • Comp & Benefits
    • Senior Management
    • Career Opportunities
    Former Employee - Collections Representative in Norfolk, VA
    Former Employee - Collections Representative in Norfolk, VA

    I worked at Portfolio Recovery full-time (less than a year)

    Pros

    No comment on company as far pros.

    Cons

    collections of debt out of statue of limitations. accts as old as 1999. Collections was not for me. People were rude and often times hung after verbal abuse.

    Advice to ManagementAdvice

    Management was very poor and showed favoritism among collections representatives which caused tension and discontent. most of the managers were not educated and trained in leadership skills

    Doesn't Recommend
    No opinion of CEO
  6. 2 people found this helpful  

    It was horrible.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative
    Former Employee - Account Representative

    I worked at Portfolio Recovery full-time

    Pros

    One of the best things about working there was the pay. More than minimum wage plus bonuses was nice.

    Cons

    They want you to stretch the truth when speaking with people on the phones. If you didn't hit your monthly goal you could be terminated.

    Advice to ManagementAdvice

    Treat the people you are calling the way you would want to be treated if a debt collector called you. Stop with the lies and games with them.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    OK place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Portfolio Recovery

    Pros

    the money is cool; you can wear what ever you want

    Cons

    No phone but u get a background check done?!

    Advice to ManagementAdvice

    stop fraternizing with the Account REPS!

  8. 3 people found this helpful  

    Unprofessional environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Legal Account Representative in Las Vegas, NV
    Current Employee - Legal Account Representative in Las Vegas, NV

    I have been working at Portfolio Recovery full-time (more than a year)

    Pros

    You have the ability to make substantial monthly bonuses. PRA stock is a good way to invest long term with this company, cooperate will always make money.

    Cons

    Lazy management. They reward employees who pride themselves on being "husslers" and ignore employees dedicated to professionalism and workplace ethics. Other representatives have the ability to steal accounts from you which are needed to make your monthly goal. Management will not care. Some months are slow months like July and December. Inbound calls are set up for "newer employees" Management shows favoritism, if you are not liked they will find a reason to fire you. Background checks on current employees are poor at best. So many employees were arrested at work. It was normal to see a couple of cars repossessed each week. Some employees intentionally vandalized company property. employees would bring and take illegal drugs at work, management would turn a blind eye to their "favorites." Tenured employees were paid much less than newer employees. Some reps were there for 3+ years making less than $12.00 an hour, new employees were hired in at $14-$15.00.

    Advice to ManagementAdvice

    Fire all management on the floor and re-hire. Current management is corrupt. This place needs a clean sweep. Respect years of service with tenured employees.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Terrible Jackson branch

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Jackson, TN
    Former Employee - Account Manager in Jackson, TN

    I worked at Portfolio Recovery full-time (more than a year)

    Pros

    Decent money. If you are in the right cliq

    Cons

    To many friends being bosses. AS sleeping with managers, stealing accounts, just terrible leadership

    Advice to ManagementAdvice

    Follow the rules and be professional

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Shady company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative in Norfolk, VA
    Former Employee - Collections Representative in Norfolk, VA

    I worked at Portfolio Recovery full-time (more than a year)

    Pros

    My co-workers turned into lifelong friends. You're there in your sit for 8 hrs a day for 5 days a week you do end up bonding with great folks.

    Cons

    Rookie manager who felt like he had something to prove. Refused to care about my health almost ended up losing my son due to me being told I'll lose my job if I rushed myself to the hospital. They do not care if your white, black, mexican, asian, blue, pink whatever you're looked at as money and your only as good as your last payment from what we were told by the AVP. Understandable it's a business and they have to do what's needed " for the company" but be prepared to get replaced. The "open door" policy is a lie. Anything you may say will most definitely be used against you if you do become separated from the company. It's a shady company who plots against anyone who they feel can be targeted, you work hard for little pay, the way the bonus system works does not make any type of sense. Don't get too comfortable like I did and end up out the door. Not a family friendly place if you have children they don't care sit down and make money because at the end of the day it's about the money you collect so your manager who does nothing but micromanage and walk around the spine like their trying to kick up some money can get a bonus.

    Advice to ManagementAdvice

    Come see what it's really like in the collections department show up unannounced. You'll really see who low people are treated.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 2 people found this helpful  

    YOU DON'T WANT TO WORK HERE!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative
    Former Employee - Account Representative

    I worked at Portfolio Recovery full-time (more than 3 years)

    Pros

    The company had monthly contests, where we could win prizes while doing our daily jobs. This DID NOT make up for the negative aspects of this company. I did average a monthly bonus check of $900 - $1,000. My hourly rate was about $14.00 after 4 years, BUT again, this didn't make up for the negatives. I enjoyed the money while it lasted.

    Cons

    There are a lot of people who work here that reminded me of high schoolers. Operations Managers routinely referred to their jobs as "babysitting." Also, this company ROUTINELY fires people on trumped-up charges. I saw it happen over and over again, to skilled folks who had between 3 and 5 years of service. They simply hire new people to replace the ones they fire. Of course new folks earn a LOT LESS. I was told in the beginning that this happened, but didn't believe it... until it happened to me.

    Advice to ManagementAdvice

    Stop sleeping with your employees!!! Stop letting employees work here who sell drugs!!! In my call center, this was almost SOP... and a real shame for this company's reputation. Stop giving lip service to the HIGH TURNOVER rate, and realize you are shooting yourself in the foot!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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