Portfolio Recovery

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Portfolio Recovery Reviews

Updated Jul 23, 2014

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All Employees Current Employees Only

2.6 41 reviews

68% Approve of the CEO

Portfolio Recovery Chairman, President, and CEO Steve Fredrickson

Steve Fredrickson

(19 ratings)

39% of employees recommend this company to a friend
11 Employee Reviews Back to all reviews
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    • Culture & Values
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    OK place

    Anonymous Employee (Current Employee)

    Prosthe money is cool; you can wear what ever you want

    ConsNo phone but u get a background check done?!

    Advice to Senior Managementstop fraternizing with the Account REPS!

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    Unprofessional environment.

    Legal Account Representative (Current Employee) Las Vegas, NV

    ProsYou have the ability to make substantial monthly bonuses. PRA stock is a good way to invest long term with this company, cooperate will always make money.

    ConsLazy management. They reward employees who pride themselves on being "husslers" and ignore employees dedicated to professionalism and workplace ethics. Other representatives have the ability to steal accounts from you which are needed to make your monthly goal. Management will not care. Some months are slow months like July and December. Inbound calls are set up for "newer employees" Management shows favoritism, if you are not liked they will find a reason to fire you. Background checks on current employees are poor at best. So many employees were arrested at work. It was normal to see a couple of cars repossessed each week. Some employees intentionally vandalized company property. employees would bring and take illegal drugs at work, management would turn a blind eye to their "favorites." Tenured employees were paid much less than newer employees. Some reps were there for 3+ years making less than $12.00 an hour, new employees were hired in at $14-$15.00.

    Advice to Senior ManagementFire all management on the floor and re-hire. Current management is corrupt. This place needs a clean sweep. Respect years of service with tenured employees.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Terrible Jackson branch

    Account Manager (Former Employee) Jackson, TN

    ProsDecent money. If you are in the right cliq

    ConsTo many friends being bosses. AS sleeping with managers, stealing accounts, just terrible leadership

    Advice to Senior ManagementFollow the rules and be professional

    No, I would not recommend this company to a friend

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    • Culture & Values
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    Shady company

    Collections Representative (Former Employee) Norfolk, VA

    ProsMy co-workers turned into lifelong friends. You're there in your sit for 8 hrs a day for 5 days a week you do end up bonding with great folks.

    ConsRookie manager who felt like he had something to prove. Refused to care about my health almost ended up losing my son due to me being told I'll lose my job if I rushed myself to the hospital. They do not care if your white, black, mexican, asian, blue, pink whatever you're looked at as money and your only as good as your last payment from what we were told by the AVP. Understandable it's a business and they have to do what's needed " for the company" but be prepared to get replaced. The "open door" policy is a lie. Anything you may say will most definitely be used against you if you do become separated from the company. It's a shady company who plots against anyone who they feel can be targeted, you work hard for little pay, the way the bonus system works does not make any type of sense. Don't get too comfortable like I did and end up out the door. Not a family friendly place if you have children they don't care sit down and make money because at the end of the day it's about the money you collect so your manager who does nothing but micromanage and walk around the spine like their trying to kick up some money can get a bonus.

    Advice to Senior ManagementCome see what it's really like in the collections department show up unannounced. You'll really see who low people are treated.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    YOU DON'T WANT TO WORK HERE!

    Account Representative (Former Employee)

    ProsThe company had monthly contests, where we could win prizes while doing our daily jobs. This DID NOT make up for the negative aspects of this company. I did average a monthly bonus check of $900 - $1,000. My hourly rate was about $14.00 after 4 years, BUT again, this didn't make up for the negatives. I enjoyed the money while it lasted.

    ConsThere are a lot of people who work here that reminded me of high schoolers. Operations Managers routinely referred to their jobs as "babysitting." Also, this company ROUTINELY fires people on trumped-up charges. I saw it happen over and over again, to skilled folks who had between 3 and 5 years of service. They simply hire new people to replace the ones they fire. Of course new folks earn a LOT LESS. I was told in the beginning that this happened, but didn't believe it... until it happened to me.

    Advice to Senior ManagementStop sleeping with your employees!!! Stop letting employees work here who sell drugs!!! In my call center, this was almost SOP... and a real shame for this company's reputation. Stop giving lip service to the HIGH TURNOVER rate, and realize you are shooting yourself in the foot!!!

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Horrible workplace. employee treated unfairly

    Collections Representative (Former Employee) Birmingham, AL

    Prosthere are no best reasons for this place, the birmingham office needs a major upgrade in administration, along with treating there employees better.

    Conspoor leadership, lack of incentives, doesnt follow company policy

    Advice to Senior ManagementTreat your employees better, make it a better work environment, most of the employees are unhappy when they get to work.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    It was horrible.

    Anonymous Employee (Current Employee)

    ProsYou'll enjoy your co-workers. They give a end of the month lunch.

    ConsThe managers talked about other employees in front of everyone. You were never confronted when you were doing something incorrect.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    Prepare to be intimidated by the best manipulators in the business.

    Unknown (Former Employee) Norfolk, VA

    ProsThe soda machines work. Parking is excellent.

    ConsIf you cannot check your conscience at the front door at the beginning of the day, then you're going to have trouble sleeping at night. This only applies to those employees who have to interact with customers (debtors if you like). Everyone else who works for the Company are just following orders.

    Advice to Senior ManagementEnjoy it while it lasts.

    No, I would not recommend this company to a friend

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    Great Job, If you have little education

    Account Representative (Current Employee) Hampton, VA

    ProsYour earning potential is unlimited. The more money you collect, the higher your paycheck will be, no gimmicks.

    ConsIndividuals who are in management are extremely uneducated and don't know how to speak to their employees. You don't learn everything that you need on the production floor in training, just the basics. They are constantly changing the company protocol and constantly changing the payout plan for bonus checks. Seems like they are consistently trying to find a way to reduce the amount of money they have to pay out for bonuses, even though you've earned it. Very high turn over rate, great company to work for if you are uneducated or just need a job while you look for another one. I worked there while I was finishing up my degree!

    Advice to Senior ManagementProfessionalism. Try it, it won't hurt.

    Yes, I would recommend this company to a friend

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    a company for beginning collections...not seasoned collectors...every thing is controlled...

    Legal Collections (Former Employee) Las Vegas, NV

    Prosslow and steady pace...so quite you think your in an library

    Consvp/managers involved in every step of collections...tell you when to do call-backs...don't allow you to know how much money you've collected...have favorites that they help make their money then pretend that their the best...total b/s...listen to your calls allday...

    Advice to Senior Managementneed to allow collectors to collect and help when needed...instead of feeling that your smoke break is a priority...

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