Portfolio Recovery Reviews

Updated March 3, 2015
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2.0
13 Reviews
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Portfolio Recovery Chairman, President, and CEO Steve Fredrickson
Steve Fredrickson
29 Ratings

13 Employee Reviews

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  1. Jack of all trades

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portfolio Recovery

    Pros

    Casual Environment- not even business casual for the most part you can wear anything from sweat pants to leggings.

    Cons

    Production caps, Office culture, benefits. The lack of modern day office culture is a huge problem here. In this environment you can barely talk.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  2. collections

    Current Employee - Administrative/Clerical in Birmingham, AL
    Current Employee - Administrative/Clerical in Birmingham, AL

    I have been working at Portfolio Recovery full-time (more than 5 years)

    Pros

    energetic, dependable, team-player, detail-oriented, positive

    Cons

    none none none none none

    Doesn't Recommend
  3. great potential for collectors but not for me. very disapptin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Hampton, VA
    Former Employee - Account Representative in Hampton, VA

    I worked at Portfolio Recovery part-time (less than a year)

    Pros

    best people i hv ever work with however the work itself is not exciting

    Cons

    salaries aren't great and information not shared across department.

    Doesn't Recommend
    Neutral Outlook
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  5. Ehhh..

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative in Hampton, VA
    Former Employee - Collections Representative in Hampton, VA

    I worked at Portfolio Recovery full-time (more than 3 years)

    Pros

    Bonuses... And had a close team with cool ppl

    Cons

    Your assigned a que or an account ( hopefully its not crappy) &have to build base thru solid paymnt plans in order to get to goal. Your goal increased each month. Upper management were like hawks.

    Advice to ManagementAdvice

    Every one working at portfolio is over 18 so start treating employees with a little more respect.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 1 person found this helpful

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portfolio Recovery full-time (more than 3 years)

    Pros

    One of the larger employers in the area; cash cow

    Cons

    Not employee friendly, poor salaries and no opportunities to advance

    Advice to ManagementAdvice

    They should concern themselves with greater infrastructure.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 1 person found this helpful

    It's a job, not a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative in Hampton, VA
    Former Employee - Collections Representative in Hampton, VA

    I worked at Portfolio Recovery full-time (more than 3 years)

    Pros

    Co workers are helpful. My previous manager was awesome, then I was moved to a team that sucked.

    Cons

    I will never work in collections again. If you can stand being mean to customers all day long, then this job is for you. Yes you can get big bonus checks but it is at the expense of ruining someone else. Everyone gets into hard time but this company does not care. All they want is for the customer to pay their bills. They train us not to care about the customer but to make them pay their bills. This company is right on the border of breaking FDCPA. We were trained to push the envelope.

    Advice to ManagementAdvice

    Stop treating your employees like children. They are adults like you are and they don't deserve to be yelled at across the floor.

    Doesn't Recommend
    Neutral Outlook
  8. collections aint so bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative in Jackson, TN
    Former Employee - Collections Representative in Jackson, TN

    I worked at Portfolio Recovery full-time (more than a year)

    Pros

    good money .. can make great montly bonus's . sit in front of a computer dialing a phone 8 hrs a day

    Cons

    management .. i had a bad experience working for PRA .. i was a good collector but a manager decided he didn't like me. so i was fired for being to loud on a collection floor of 200 collectors. would i recommend this company to anyone looking for a job.. NO.. not at all

    Advice to ManagementAdvice

    don't fire someone thats making you money just because you don't like them personally.. are they really that bad.. or is it personal

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. Ok job, if you have no education!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Norfolk, VA
    Former Employee - Account Representative in Norfolk, VA

    I worked at Portfolio Recovery full-time (less than a year)

    Pros

    Bonuses !Your commissions earning potential is unlimited, pto, benefits, co-workers, on site gym and cafeteria.

    Cons

    Micromanagement, You get treated like your in grammar school, low wages, classless individuals, drama, you are only as good as your last payment collected, many managers shouldn't be managers. They are always hiring because they have a hire turn over rate.

    Advice to ManagementAdvice

    Stop treating employees like grammar school kids. We understand that are purpose for being there is to collect money!

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  10. Stick to no harassment in the workplace!!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative in Jackson, TN
    Current Employee - Account Representative in Jackson, TN

    I have been working at Portfolio Recovery full-time (more than a year)

    Pros

    At PRA, you can make some really great money. Bonus checks are given monthly and they help out alot!!! You will work for every penny of it though!!! You are constantly talking to a new person and having a different experience with each client, so the job never gets old!!

    Cons

    They don't take harassment serious enough. You only get your bonus check if you have 40 hours each week, if you fall even one minute short, BYE BYE BONUS!!! You also have to meet a certain quota before you get your bonus. You don't receive a bonus if you only collect a little bit of money. If your not persuasive, this job is not for you!!!

    Advice to ManagementAdvice

    Listen to your employees and take action about it!! Quit lying to some clients about being able to sue on an out-of-stat account and quit lying about having solid proof about a current checking or savings account!!!!

    Recommends
    Positive Outlook
    Approves of CEO
  11. You Will Work For Every Penny

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Newport News, VA
    Former Employee - Account Representative in Newport News, VA

    I worked at Portfolio Recovery full-time (less than a year)

    Pros

    I started off making 10.00 an hour for training and had no previous call center experience I was able to make a bonus for about three months. Guaranteed 40 hours a week with my own desk space. And daily competitions to win stuff like gas cards and gift certificates

    Cons

    the schedule i worked was horrible 11am to 12 midnight and they are not understanding when it comes to calling out for ANY reason whether your husband just died kid got sick they do not care unless you have PTO and have previously requested time off they have unrealistic collections goals and expect you to ask really personal questions. I left before they fired me but the way they do it is really embarassing they basically throw you out and deactivate your badge this job is really stressful on the average person you have to clear your whole schedule for them and the gift certificates you get are deducted from your paycheck which really defeats the purpose

    Advice to ManagementAdvice

    Management is really insensitive and unwilling to help you. Training only last for a couple weeks and they start you off in the middle of a month expecting you to collect a couple thousand dollars in debt

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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