Portfolio Recovery Reviews

Updated March 28, 2015
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3.0
15 Reviews
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Portfolio Recovery Chairman, President, and CEO Steve Fredrickson
Steve Fredrickson
7 Ratings

15 Employee Reviews

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  1. Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Portfolio Recovery

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Good bonus money if you get it

    Cons

    Poor training for new managers

  2. Debt collector

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portfolio Recovery

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good hourly rate and monthly bonus if you meet your goal

    Cons

    Dealing with unhappy customers not wanting to pay bill

    Advice to Management

    Bring positive energy at all times

  3. Operations manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Operations Manager in Hampton, VA
    Former Employee - Operations Manager in Hampton, VA

    I worked at Portfolio Recovery

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Great money, I mean fantastic. Earning potential with bonus are great for entry level managers.

    Cons

    Crazy management, treats employees bad and it trickles down.

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  5. Professional

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Portfolio Recovery

    Pros

    Potential to make bonuses every month

    Cons

    The shifts are not very good

    Advice to Management

    Flexibilty

  6. Helpful (1)

    Mental toughness can get you paid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Operations Manager
    Former Employee - Senior Operations Manager

    I worked at Portfolio Recovery full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay for performance. Decent 401k match, good benefits.

    Cons

    Getting a good manger can determine your sucess if you don't have prior collections experience. Most mangers can't sit down and collect because they don't have the skills to and they demand collectors to collect with no guidance.

    Advice to Management

    Stop setting at your desk, roll up your sleeves, train and get involved with the tasks that will make your team successful. Upper management should really think about the possible affects on collectors before they make impulse decisions which affects key process.

  7. Helpful (1)

    Great for some , Horrible for others

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Collections Representative in Norfolk, VA
    Current Employee - Collections Representative in Norfolk, VA

    I have been working at Portfolio Recovery full-time (More than a year)

    Recommends
    Recommends

    Pros

    The start out pay isn't bad and the incentive bonus is unlimited, you can definitely make a lot of money working with this company.

    Cons

    They care very little about your work life balance and constantly change schedules with out much notice and/or consideration, they have a very high turn over rate and its easier to loose your bonus than to acheive one

  8. "Just not for everyone"

    • Comp & Benefits
    • Senior Management
    • Career Opportunities
    Former Employee - Collections Representative in Dallas, TX
    Former Employee - Collections Representative in Dallas, TX

    I worked at Portfolio Recovery full-time (Less than a year)

    Pros

    Team was awesome. Prizes were great!

    Cons

    Starting pay was low for employees with families.

  9. adequate traning for personel, but llacking for managers

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portfolio Recovery

    Pros

    they hae very good benefits

    Cons

    the management staff is inconsistant

    Advice to Management

    better training for the managers

  10. Helpful (1)

    The Company is o.k. It was my dept. that was awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portfolio Recovery full-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The Company is doing really well.

    Cons

    Managers show favoritism and form cliques.

    Advice to Management

    May want to start being more neutral.

  11. Account Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Portfolio Recovery

    Approves of CEO
    Approves of CEO

    Pros

    You have the opportunity to make a lot of money with the bonuses

    Cons

    Goals are constantly changing rather increasing from month to month which can be challenging in today's economy

    Advice to Management

    Focus, Focus, Focus

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