Portfolio Recovery

  www.portfoliorecovery.com
  www.portfoliorecovery.com

Portfolio Recovery Reviews

Updated October 23, 2014
Updated October 23, 2014
52 Reviews
2.5
52 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Portfolio Recovery Chairman, President, and CEO Steve Fredrickson
Steve Fredrickson
25 Ratings

Review Highlights

Pros
  • Your commissions earning potential is unlimited, pto, benefits, co-workers, on site gym and cafeteria (in 3 reviews)

  • You have the opportunity to make a lot of money with the bonuses (in 2 reviews)


Cons
  • They are always hiring because they have a hire turn over rate (in 3 reviews)

  • Upper management were like hawks (in 3 reviews)

More Highlights

8 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    CEO demos the core values of the company. Excellent Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portfolio Recovery full-time (more than 3 years)

    Pros

    Great Bonus plan, Excellent Reward and Recognition Plan

    Cons

    More work needs to be done to engage consistency in management approach and associate satisfaction

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  2.  

    One of the benefits that I enjoy is the set schedule that I work with Portfolio Recovery Associates,

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Representative in Hampton, VA
    Current Employee - Account Representative in Hampton, VA

    I have been working at Portfolio Recovery part-time (more than an year)

    Pros

    Working at PRA is definitely an environment where the company believes in teamwork , working together with your peers . Being professional at all times with every Customer contact.

    Cons

    The challenge are the goals that are set in the collection process. It can be achieved through the training that is providing by the company.

    Advice to ManagementAdvice

    Managers should have meetings at least twice a week with the team members to increase productivity.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Working here is what you make it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Representative in Hampton, VA
    Former Employee - Account Representative in Hampton, VA

    I worked at Portfolio Recovery full-time (more than 3 years)

    Pros

    free monthly lunch, uncapped bonuses, unfair recognition - if management favored you or your manager then you will get acknowledged for being in the top 3 or 5 of the month, hit goal each month aand build your base to come in to goal each month and you will do fine, bonuses on top of hourly pay will put you over 30 and 40 thousand dollars without a degree that is awesome, turkeys and wine and or cider is given around thanksgiving time

    Cons

    can lose job for not making goal, unfair dialer time , you will get tired of clicking to dial a phone number , two people cant be off on the same day on a given team , its a numbers game with PRA, avps are very biased

    Positive Outlook
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Bust your tail, work hard, be respectful, become rewarded.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Portfolio Recovery

    Pros

    Great starting job with great managing experience. If you can your reps motivated, jobs becomes a lot less stressful.

    Cons

    You must get your reps respect, otherwise they will not want to work for you. Cannot get too close to people because rumors will spread quickly. Always must go through something negative everyday.

    Advice to ManagementAdvice

    Need more leadership. After training, you are thrown out to the wolves. A lot of learning from your mistakes. Never enough positive feedback even when you're doing a good job.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    company

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Portfolio Recovery

    Pros

    The pay is not bad depending on position

    Cons

    Hours are always changing for rep

  7.  

    Good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Collections Representative in Norfolk, VA
    Former Employee - Collections Representative in Norfolk, VA

    I worked at Portfolio Recovery full-time (less than an year)

    Pros

    Good location. Good salary compared to similar jobs at other companies. Monthly pay incentives not hard to attain. Easy to make money if focused enough.

    Cons

    Many distractions! Must be completely focused on your task at hand to not fall into these distractions set by other employees.

    Advice to ManagementAdvice

    Contain employee-inflicted distractions.

    Recommends
  8. 1 person found this helpful  

    I would recommend!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Collector in Newport News, VA
    Former Employee - Collector in Newport News, VA

    I worked at Portfolio Recovery

    Pros

    Top of the line training, I went into the the debt collections field after "looking" for a career change , when I was released from training I had a great understanding of the job requirements and had excellent continuational support. After being assigned to a Team of collectors, you are entered into a very competetive environment which helps to off set the UNDESIREABLE thought of calling our fellow Americans who 90% of the time already know and live in the misery that they are in debt, although its very contridictory to my last statement, its a job that has to be done as I applied for it, working there taught me alot about where my present and future needs to be and go in order to never be on the other end of the phone..... with that said the primary objective is to be the top collector, all the hours spent creating affordable plans or landing a lucky break that someone is calling to SETTLE the account there was always a day that EVERYONE is recognized. The management team is Always available the supervisors have high expectations set of them in which help to keep us up to date with all process and procedures,and constantly driving numbers by running power hours and incenting individuals on a daily basis (instead of just that 1 bonus at the end of the month),,, its a great state of the art environment,,,

    Cons

    None specific, hours do call for nights (?)

    Advice to ManagementAdvice

    Dont only seek out your top performers for career advancements, get to know EVERYONE on an individual basis,, at times the feeling of a "management click" existed........... however no complaints in the knowledge of the industry and companies overall standings, and what the initiatives of a Senior Managment team were. and to be clear none were ever NONAPPROACHABLE in regards to needing assistance with issues etc...

    Recommends
    No opinion of CEO
  9.  

    Solid employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Portfolio Recovery

    Pros

    SOlid pay, great benefits ove the 401k

    Cons

    corporate politics and lack of support

    Advice to ManagementAdvice

    support the people that support you

    Recommends
    Positive Outlook
    Approves of CEO

Work at Portfolio Recovery? Share Your Experiences

Portfolio Recovery

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.