Pottery Barn Kids

  www.potterybarnkids.com
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Pottery Barn Kids Reviews

Updated May 22, 2014

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All Employees Current Employees Only

3.2 26 reviews

7 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Management

    Anonymous Employee (Current Employee)

    ProsCompensation-management only
    Working with kids
    If you can do this job you can do any job

    ConsExpensive health care
    Upper management doesn't help but only barks unrealistic goals that no one in the company can meet
    Faulty product always damaged
    Always dealing with online order issues and furniture delivery issues
    No training
    No systems in place to hear real needs of the business
    Hostile work environment
    No payroll even when you are up double digits to last year, district manager will have you continue to save so they can bonus
    No job security always threatening your job

    Advice to Senior ManagementDo undercover boss and see what we really do
    Appreciate your employees by offering job security

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Over worked and ├╝ber appreciated

    ASM (Current Employee)

    ProsThe discount is nice and you have fun with your co- workers and most customers.

    ConsThe work load increases more and more ever quarter and the pay doesn't match. You have to deal with upper management be-rating you and threatening your job. The company used to be people first but it is now all about making your numbers , cutting people's hours and recruiting from larger companies and over looking loyal committed associates and managers. If you don't play the game you can forget about promotion. Upper management does not care about their people, it's only how they can get ahead.

    Advice to Senior ManagementListen to your people. Pay them what their worth, if you expect more you should pay more. Start micro-managing your gm's and dm's , who do you think is doing all the work and making them look good? It's not the gm's and dm's.

    – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Poor training and systems, customers come last

    General Manager (Former Employee)

    ProsPeople first company with great salary and benefits

    ConsComplex selling processes need protected training for 3 weeks min, poor work/life balance for GM's and computer systems need serious updates 40 min transactions = walk in business ignored for long periods of time

    Advice to Senior ManagementDo not over simplify what can be learned on floor vs. longer training for Mgmt
    Go back to basics w/ expectations, customers need to come first

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    Discount is about the only benefit

    Design Studio Specialist (Former Employee)

    ProsThe employee discount is fantastic

    ConsAs a recent college graduate from one of the top universities in the country, it's hard to be satisfied with a minimum wage paying job with no optimism for rapid growth within the company. It takes a VERY long time to move up from sales.. and I mean YEARS. Specific to my location, management is full of drama and manipulation and there was always a problem being "secretly" spread around the establishment. There were scheduling games and the turnover rate is way too high, which is to be expected in retail. However, I never saw any steps being taken to avoid this high turn over rate and my general manager never learned how to professionally deal with staff members.
    Additionally, the company overall fails to provide benefits to part-time employees. There is no 401k, health benefits, or paid time off for part-time employees. There is also no stability in the hours you will receive.

    Overall, if I were looking for a job in the service industry, I would look at companies like Costco and In-n-Out who provide awesome benefits and have a positive reputation for taking care of the lowest level employees.

    Advice to Senior ManagementUpper management would benefit from limiting scheduling payroll to store performance and pressuring the managers to produce sales while upper management is doing very little to make any changes to accommodate the rapid growth of e-commerce. It's a trickle down system and it starts from the top. The world of retail is dramatically changing and unless the company as a whole makes adjustments to help the production of in store sales, than they're going to see a downfall of performance.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    sales team makes a pleasant experience for the customer just not pleasant from managment

    Assistant Store Manager (Current Employee)

    Prosthe sales team is great and it is fun working with the customer. Setting up rooms.

    Consupper management very inconsistent with what want. They would like to make the customer happy. But the systems are out dated it does make the task easy. Customer service does not help by keeping the store team on hold for long time. The customer think we have a special number. its the same one that they call. waste payroll

    Advice to Senior Managementyou need to listen to field team. Not just general managers that trying to make you happy. There needs to be open door policy with practices that happen at stores.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    My experience was very disappointing.

    Anonymous Employee (Former Employee)

    ProsThe company provides good health care benefits and 401k with match.

    ConsUnreasonable, entitled parents and children for customers. Not enough payroll allotted to accomplish volume and quality work.

    Advice to Senior ManagementBe responsive to employee concerns and stop protecting your bad hires in top management.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

    1 person found this helpful  

    Lots of manual work, low pay and no training!

    Sales Associate (Current Employee) Las Vegas, NV

    ProsGreat employee discount - 40%

    ConsHorrible pay for back breaking work, no motivation from mgt, no training from mgt

    Advice to Senior ManagementPlease come up with creative ways to motivate employees, despite the low pay. Also, no one enjoys looking like fools to customers when they can't speak intelligently about a product because they've had no training.

    No, I would not recommend this company to a friend

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