Pottery Barn Reviews

Updated March 11, 2015
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Pottery Barn President Laura J. Alber
Laura J. Alber
136 Ratings

43 Employee Reviews

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  1. 5 people found this helpful

    Assistant manager

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn

    Pros

    Fellow associates share a common work ethic, strong sense of integrity and mutual respect. The discount and flexibility in scheduling make it tolerable. Shared humor about the absurdity of corporate gives a strength in numbers approach to expectations that are laughable at best. Accountability is the flavor of the day, good luck replacing us!

    Cons

    Upper management is quickly destroying Howard's legacy. 2015 is the year they will witness turnover galore. Fortunately, recruiters love PB as they know anything they offer will pay more and expect less. Pb managers are prime candidates for all retail.

    Advice to ManagementAdvice

    Stop the mind control, listen to the field. Current management is an embarrassment to women in the work force. Stick to business acumen and not life lessons. You didn't hire children and this isn't a cult. Outrageous communications are becoming a laughing stock in stores.

  2. 1 person found this helpful

    Stay away no matter how desperate you might need a minimum wage job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Seasonal Retail Sales Associate in Pasadena, CA
    Former Employee - Seasonal Retail Sales Associate in Pasadena, CA

    I worked at Pottery Barn part-time (less than a year)

    Pros

    The employee discount was nice to have and I did end up using it to buy a few things.

    Cons

    Too much emphasis on ridiculous SPH goals ( and I consistently met them) Cronyism, misleading info about future employment opportunities when hired. Poor communication, favoritism, a few extremely mean and nasty managers who had no problem humiliating employees in front of fellow employees and customers.

    Advice to ManagementAdvice

    Value your employees and provide better training. Mgrs. please be kinder and more respectful to employees. Less cronyism would also be nice.

    Doesn't Recommend
    Negative Outlook
  3. 4 people found this helpful

    Great, if you want to be treated like a shelter pet!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Manager in Denver, CO
    Current Employee - Associate Manager in Denver, CO

    I have been working at Pottery Barn full-time (more than 5 years)

    Pros

    -reasonable compensation
    -flexible hours
    -reasonable associate discount if you like the product
    -cross brand discount

    Cons

    -they constantly expect more
    -not a solution based environment
    -think through programs before they are rolled out to the teams
    -retention rate/turnover
    -communication or lack thereof (especially from the top down)
    -no transparency
    -the quality of the product leaves a lot to be desired....should be called ChinaBarn
    -did I mention that they constantly expect more, more and more

    Advice to ManagementAdvice

    Create a healthier work life balance amongst your teams and you will get "more, more, more."
    Treat people with the respect they deserve. Don't demand it without giving it.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 7 people found this helpful

    If you love being pulled in 19 directions with no hope of ever getting a raise then here is the job for you.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager
    Current Employee - Operations Manager

    I have been working at Pottery Barn full-time (more than 3 years)

    Pros

    The discount used to be awesome until they took away the full discount on marked down items.

    I have generally worked with some of the best people around.

    Cons

    -Very little training for the job especially if you are manager.
    -No Payroll...you could have the best week ever and the next week you are slashing payroll as if the company is going under.
    -No room for growth
    -No respect for managers at the store level
    -No work life balance...especially if you are a salaried manager...you're expected to live here.
    -Ever changing tasks that get changed last minute with no little warning.
    -Passive aggressive visits from corporate employees.
    -Feels like constantly trying to fit 40 hours of work into an 8 hour day with very little thanks and compensation.
    -The Design Service program is very cutthroat...especially when there is no commission on sales. You could make this company a million dollars and probably only make 12/per hour.
    -Highest expectations without the hands, tools, or payroll to make it happen.
    -Everything is always a 911 emergency...it is retail people.

    Advice to ManagementAdvice

    Instead giving yourself raises why not invest on the people who do all the work.
    Make manager training exempt from payroll for a certain period so your new managers can actually be trained.
    Invest in your people.
    I've seen too many people good people from many jobs just up and quit because of the environment here.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 4 people found this helpful

    Payroll cuts again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager

    I have been working at Pottery Barn

    Pros

    Don't bother to work for this company! Expectations from dm and above is astronomical!

    Cons

    It's always a challenge to get through the day

    Advice to ManagementAdvice

    You want want want all this stuff done, but cut payroll. Then get burned when it's not done! I see this co going down.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 7 people found this helpful

    Leadership asked employees to write good reviews on Glassdoor.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store General Manager in New York, NY
    Former Employee - Store General Manager in New York, NY

    I worked at Pottery Barn

    Pros

    - 40% discount which your paycheck goes back into the company when you shop.
    - Beautiful product
    - it's a job

    Cons

    - Upper Management brags about how much money the company is making while the staff is working extremely hard with unrealistic expectations.
    - Why would a CEO get to keep her job with a 45% rating = SHE DOESN'T CARE ABOUT THE PEOPLE WHO ARE MAKING THE COMPANY their money! However, employees have expectations that if they are not met, they get written up. CO'S get to keep their jobs and get bigger compensation packages.
    - RUN!!!....DO NOT APPLY OR WORK FOR THIS BRAND.
    -

    Advice to ManagementAdvice

    FOLLOW HOWARD'S RULES!

    A GREAT COMPANY succeeds because of it's PEOPLE!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. Worst Job Ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in San Jose, CA
    Former Employee - Sales Associate in San Jose, CA

    I worked at Pottery Barn

    Pros

    The store looks nice sometimes

    Cons

    If you like your hours cut and and your schedule changed on a daily basis then this is the job for you!

    Advice to ManagementAdvice

    Take care of your people and they will take care of you!!!!!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 6 people found this helpful

    Anyone who gives this company 5stars is flat out lying!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager in Cleveland, OH
    Former Employee - General Manager in Cleveland, OH

    I worked at Pottery Barn

    Pros

    Really now in this company there are none unless your DM level or higher, all of the senior leadership enjoys great salaries very little work as no store managers are really sure what they do, since there is no development no investment in people and the senior leadership are the only ones that enjoy the holidays with time off.

    Cons

    All the work is done by the people in the stores and as many reviews have said no payroll no benefit money wise no leadership that matters from above, no care for employees no descent increases except for upper mngmnnt DM and higher although none if them do any real work, and this company used to be a great place to work I was there for almost ten years and in the last 3/5 yrs its started to go way downhill now they are hitting bottom including passing over many many hard working management members for promotions and blaming hard working store managers for not achieving there inflated unobtainable goals instead they push more work at them with less ppl and celebrate mediocrity when some of their stores look to be positive but are really only positive because the previous yr they were negative.

    Advice to ManagementAdvice

    I left on my own because I knew the direction this company was headed becuase I was privy to the downfall and slow decline, remove laura alber and maybe talk to Howard Shultz for advice on how a true people first company works!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful

    Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn

    Pros

    The store team is composed of great people. They are the true center of the company and really believe in pottery barn.

    Cons

    Upper management above the store manager level. If you are not part of their click you will not get their support to succeed. Upper management above store level is disrespectful and create hostile work environments. Including people on their human resources team. Entirely the most disrespectful managers I've seen. They really think a lot of themselves and if you don't fit in watch out because you won't succeed.

    Advice to ManagementAdvice

    Learn what people first really means. Stop promoting the people in upper management and human resources to create unethical work environments. You are losing great people and managers who really do a fabulous job for the brand. The upper management should follow the rules in the break area, judge yourself through customers eyes. I am your customer and I don't see you as you see yourself. That makes it a huge problem.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. The brand is great but Albuquerque is a very inadequate place to live and work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Albuquerque, NM
    Current Employee - Sales Associate in Albuquerque, NM

    I have been working at Pottery Barn part-time

    Pros

    Great brand. Great General Manager.

    Cons

    Challenging work environment, the employees do not support one another nor the brand

    Advice to ManagementAdvice

    Promote Manulita Quintana and fire the existing management staff. They do not support the company

    Doesn't Recommend
    Positive Outlook

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