Pottery Barn Reviews

Updated August 15, 2014
Updated August 15, 2014
243 Reviews
2.8
243 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pottery Barn President Laura J. Alber
Laura J. Alber
89 Ratings

Review Highlights

Pros
  • Great discount on some nice merchandise in all WS brands, even catalog purchases (in 21 reviews)

  • The environment is super nice, product is easy to stand behind & the 40% employee discount is awesome (in 20 reviews)


Cons
  • low pay, creates competition even when pay is not on commission (in 16 reviews)

  • Store Managers are treated with such disrespect by upper Management (in 14 reviews)

More Highlights

53 Employee Reviews Back to all reviews

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  1. 3 people found this helpful  

    NOT people first!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Pottery Barn

    Pros

    Talented and dedicated coworkers. Product is hip and fun to sell. 40% discount, although pay is too low to purchase anything.

    Cons

    Absolutely never enough people scheduled. Constant cuts of hours. Expectations for Design Studio Specialists without proper pay, support or adequate time to actually design are absurd!

    Advice to ManagementAdvice

    Practice what you are preaching! Really put people first! Focus on customer service and employee appreciation instead of an obsessive focus on reports, conference calls and metrics!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Expecting more and more work for no more pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Design Studio Specialist
    Current Employee - Design Studio Specialist

    I have been working at Pottery Barn part-time for more than 5 years

    Pros

    Nice product beautiful environment if you like interiors, I had a great GM and our district manager was also really good. We have lots of regular customers at our store who are lovely.

    Cons

    New district manager who has been very unpleasant to the store manager and drove her out. Expectations of the mostly part time staff to visit customer home and give design advice with very little training and no extra pay. Hours constantly cut so you can't do your job properly.

    Advice to ManagementAdvice

    Pay your people properly don't think that respect is something the store staff gives to the customer but corporate needn't give to the people working in your stores.

    Doesn't Recommend
    Neutral Outlook
  3. 3 people found this helpful  

    Pay is good but working environment not great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Saint Paul, MN
    Current Employee - Sales Associate in Saint Paul, MN

    I have been working at Pottery Barn part-time for less than a year

    Pros

    They pay well and the discount is good. They have good intentions, but make a lot of empty promises.

    Cons

    It is a very disorganized environment. You are provided with little to no training. The associates are not all treated equally. The stockrooms are disorganized and often unsafe.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5.  

    Company makes it hard to do your job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn

    Pros

    Great discount at all the WS brands

    Cons

    Work life balance, out of date technology, and no communication with customer service reps

    Advice to ManagementAdvice

    Update technology you will make more money then you spend on the updates

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 5 people found this helpful  

    Not what is all cracked up to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Design Studio Specialist  in  Colorado Springs, CO
    Former Employee - Design Studio Specialist in Colorado Springs, CO

    I worked at Pottery Barn part-time for less than a year

    Pros

    Loved being part of a company that was the trend setter. Enjoyed the type of clients that shopped at the store.

    Cons

    Not paid enough for talent provided. They expect you to be highly creative with interior design but are not willing to compensate you for your talents. In a nutshell felt like all that was important was that management got their raise based on the stores overall numbers but never passed it on to the highly creative sales sales staff.

    Advice to ManagementAdvice

    Management should be more appreciative of the talent they have and compensate accordingly. In addition

    No opinion of CEO
  7. 1 person found this helpful  

    not the company it once was

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stock Associate  in  Geneva, IL
    Current Employee - Stock Associate in Geneva, IL

    I have been working at Pottery Barn part-time for more than 8 years

    Pros

    like the people I work with, very physical job, just enough hours for part-time job

    Cons

    goals set by corp. are also impossible to meet with the hours allotted by corp.
    never enough floor coverage, always cutting hours

    Doesn't Recommend
    No opinion of CEO
  8. 1 person found this helpful  

    Not a great company culture.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn

    Pros

    This is a good company to work at if you're starting out and need to build experience.

    Cons

    It's very difficult to grow in this company unless you fit in with upper management.

    Advice to ManagementAdvice

    Communicate.

  9. 4 people found this helpful  

    The product is the only good thing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Design Studio Specialist
    Former Employee - Design Studio Specialist

    I worked at Pottery Barn part-time for more than a year

    Pros

    The constant change in product and visual merchandising makes the store a fun place to be in and the discount makes product affordable with such low pay. It is easy to get time off as a casual sales associate. A fun job if you truly do not need the money and just want something to do on the side.

    Cons

    The pay is just above minimum3 wage with no commission. There is no incentive to sell except that if your numbers don't look good you won't get any hours. This company truly puts their employees last.

    Advice to ManagementAdvice

    If you want to keep talented associates, consider respecting their needs and stop cutting their hours.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10. 5 people found this helpful  

    Flexible hours, although, that comes along with horrible pay, no commission, no incentive to succeed, and no benefits!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  New York, NY
    Current Employee - Sales Associate in New York, NY

    I have been working at Pottery Barn part-time for more than 5 years

    Pros

    Flexible hours. Great people to work with, depending on the store.

    Cons

    No commission
    No recognition for success or overarching sales
    No benefits (in fact, the company has refused to allow part-time workers since working 32 hours a week entails benefits. Therefore, employees are contained as a "casual" worker, which basically means your hours are not steady, nor will you receive any form of benefits).

    Advice to ManagementAdvice

    This advice is not for store managers, but for corporate managers all around the country.
    Consider giving your employees incentives to work harder at a job they already do so well in.
    Consider respecting the employee's efforts, as it is the employee who helps the company run on its million-dollar net worth.
    Consider promoting great workers or giving adequate raises according to work ethic and merit.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Rochester NY horrible location

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Design Studio Specialist  in  Rochester, NY
    Former Employee - Design Studio Specialist in Rochester, NY

    I worked at Pottery Barn full-time for more than 5 years

    Pros

    Nice product line, enjoyed working with guests & coworkers,discount among other brands,
    Flexible scheduling

    Cons

    Horrible management,disconnect between corporate and store,not a people friendly company,dog and pony show for every corporate visit,antiquated POS system, never enough payroll,high turnover,low morale,new associates never had enough training,daily customer service issues,low pay for work expected,high wear and tare on vehicle.

    Advice to ManagementAdvice

    Talk to your associates find out what really goes on at the store level,make surprise visits.,Hire Competent management

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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