Pottery Barn

www.potterybarn.com
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Pottery Barn Reviews

Updated March 2, 2015
Updated March 2, 2015
66 Reviews
2.0
66 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pottery Barn President Laura J. Alber
Laura J. Alber
66 Ratings

Review Highlights

Pros
  • Great discount on some nice merchandise in all WS brands, even catalog purchases (in 25 reviews)

  • Employee Discount is good if you want to refurnish your home (in 20 reviews)


Cons
  • Store Managers are treated with such disrespect by upper Management (in 20 reviews)

  • low pay, creates competition even when pay is not on commission (in 19 reviews)

More Highlights

66 Employee Reviews Back to all Reviews

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  1.  

    Sales associate part time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Chandler, AZ
    Former Employee - Sales Associate in Chandler, AZ

    I worked at Pottery Barn

    Pros

    Great discount that extends to other stores in William Sonoma family

    Cons

    Very inconsistent hours. High management turnover, not enough training.

    Advice to ManagementAdvice

    Create training modules for using registers. Almost all transactions require manager. Slows down customer service.
    Frustrating for customer and employee.

  2.  

    Low-pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Pottery Barn

    Pros

    It's on okay job if you are a college student who is looking to work part-time.

    Cons

    Expected to sell a certain amount of $$$ per day, with no stipend. You are paid minimum wage.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Sales associate design studio

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Pottery Barn

    Pros

    Fun to work with customers and co workers are great to work

    Cons

    Management provides poor training none to very little help in training. Poor hourly pay for what is expected . Very very little time in design center to get planning done for customers multi tasking all the time..

    Advice to ManagementAdvice

    Train your employees ...pay more ...set up incentives to sell more ...

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  5. 10 people found this helpful  

    Huge disconnect between corporate and the store management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations Manager
    Current Employee - Operations Manager

    I have been working at Pottery Barn full-time (more than 3 years)

    Pros

    I worked for another WSI label in the past, and the same thing then can be said now: I work with an immensely talented group of people. You really do have the opportunity to work with a very strong, intelligent team at a WSI branded store. The management at the store level do care for you as a person. And the employee discount is indeed generous and helps offset some of the craziness you deal with on a regular basis.

    Cons

    I have worked for a number of retailers in the past, and without question, I've never seen a company put the workload on their managers that Pottery Barn does. Especially during the 2014 holiday season, we were whipsawed back and forth with multiple emails and directives, sometimes directly countermanding each other, within a matter of hours. It definitely has a feel of the left hand doesn't know what the right hand is doing; especially when someone in a cubicle at the SF home office makes a decision that requires extra payroll expense for the stores to get done, but yet, there is no extra payroll to actually complete the task. And why on earth would you schedule a jet trip for the company principals to visit during holiday season?

    Advice to ManagementAdvice

    I wish the company would solicit feedback on the growing disconnect between the managers in the field and the home office. We aren't given that opportunity at any point, and until we can, I fear things will only get worse.

    Doesn't Recommend
    Neutral Outlook
  6. 8 people found this helpful  

    DM's rating 5 Stars. Really?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Former Store Manager
    Current Employee - Former Store Manager

    I have been working at Pottery Barn full-time (more than 5 years)

    Pros

    Product was nice.
    The store was a team effort, everyone was very supportive of the managers and would step up in a pinch.
    The discount a definite plus.

    Cons

    Payroll is a joke. The floor set schedule is ever changing so you cannot plan accordingly. Then cutting payroll is a daily thing. You would hear that the CEO was frugal. Yep, especially when she gave herself a big fat increase and gave the field a 10 to 20 cent increase. Not even 3% in most cases. You were seriously on the phone taking care of customer service issues most of your shift. Which intern means you could not always help the person in front of you, or take a break on most days. I honestly could go on and on. I do not recommend this job. I have seen the damage that has been done since Laura Alber has taken over and it's not the same people first company. People are jumping ship and they still can't believe it could be them.

    Advice to ManagementAdvice

    Take a good look at yourselves. You seem to place the blame on the field. Remember they are the ones face to face with the customers and doing multiple jobs on hardly any payroll. You may just be the problem. Having District managers write reviews to keep the company rating at 3 stars is a joke. They are part of the problem.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  7. 2 people found this helpful  

    Disorganized

    Former Employee - Stock Associate
    Former Employee - Stock Associate

    I worked at Pottery Barn

    Pros

    As a stock associate, my duties primarily revolved around the stock room. It was simply do what the managers/sales associate requested as well as maintain the inventory.

    Cons

    Lack of scheduled work days.
    One of the managers yelled at me for not knowing some of the inventory processes. When I left, the other manager informed me that I was never officially trained.

  8.  

    retail

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Manager in Raleigh, NC
    Former Employee - Associate Manager in Raleigh, NC

    I worked at Pottery Barn full-time (more than 3 years)

    Pros

    discount only good thing, don't have anything else

    Cons

    long hours, not mobility, horrible management

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 8 people found this helpful  

    Design Specialist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Design Studio Specialist in Los Angeles, CA
    Former Employee - Design Studio Specialist in Los Angeles, CA

    I worked at Pottery Barn part-time (more than a year)

    Pros

    40% discount on some things, not everything. Great co-workers, however the turn-over is VERY high.

    Cons

    Constant cutting of staff, payroll, benefits, quality of product. Every chance they get they cut. The Design Specialist used to always have a co-worker accompany them which was for safety. You NEVER have anyone with you anymore because there are never enough people in the store. It is not a question of IF, more it is a question of WHEN will something happen to one of the designers? It isn't safe, and no one cares. There are constant expectations of more and more, yet there is no support from the company. There isn't even an email system that can be used by associates. You have to set it up on your own, and do it on your own time! It just is not the way a company needs to be run. The pay is VERY LOW, and not fair based on performance. I was consistently a top producer and yet I made less than new people they brought on who talked a good story. I think hearing about the JET TRIPS are not moral boosters as well. Everyone works so hard to make the store look amazing for a 10 minute in and out. REALLY??? NO training, systems are so outdated. God forbid you need to place a large order! Lets see part of it is in Design Studio, part of it is STS, part of it is in-store and part of it is ESends....which by the way does not go toward your goal numbers for the day, even though you don't have a choice. It is embarrassing trying to explain to a customer why it takes so long to ring them up and why it has to be so many different transactions....New employees pretty much need to rely on co-workers to train them since no one else has.

    Advice to ManagementAdvice

    I would love to share so much, but no one listens or cares. I truly believe the attitude is that there are plenty of people out there that they can hire for $9 an hour. When you hear the CEO makes $18MILLION a year +++ and yet your safety is at risk because they can't afford $9 for a second employee to go out on that 1 hour in-home....

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Gained Experience (Bad Experience)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Gaffney, SC
    Former Employee - Sales Associate in Gaffney, SC

    I worked at Pottery Barn part-time (more than 5 years)

    Pros

    Some (few) of my coworkers were absolutely wonderful, hardworking, and friendly.
    Great Discount
    Great opportunity to buy discounted items (what was left after management and "preferred" associates ravaged through)

    Cons

    Unprofessional Management
    Many associates, especially stock associates, were treated like animals
    Very low level of professionalism (personal attacks, foul and vulgar language, excessive profanity)
    No respect from management for personal/private issues
    Extreme favoritism toward certain employees and certain regular shoppers

    Advice to ManagementAdvice

    Store management should be restaffed.
    To upper management: this particular store needs to be reviewed extensively.
    HR would be mortified.
    Additionally, profitability is being threatened by internal sales and mismanagement of stock.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11. 7 people found this helpful  

    Inept Upper Level Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Pottery Barn full-time (more than 3 years)

    Pros

    Discount and co-workers are great! Part time hours super flexible.

    Cons

    The company is consistently managed with knee jerk reactions-plans, schedules are made on a store level, but based on delivering results to shareholders upper level management demands cutting payroll, adding more promos, selling substandard product, using subpar delivery options, overall taking advantage of the associates in the store. It is NOT a people first culture-more like shareholders and corporate first! The company is losing talent in droves based on the current strategy in place. If you decide to go into management with Pottery Barn be prepared for emotional and physical stress. It is an awful environment for store level managers.

    Advice to ManagementAdvice

    Listen to the people that are on the frontline-regarding quality issues, payroll issues, and work life balance-particularly the management staff! Managers are asked to understaff just to make payroll-and corporate can't understand why there are customer complaints. Quit spending SO much money on the yearly GM conferences-use the money in the stores-they are not THAT inspiring. Jet trip prep and actual visits are ridiculous! Promote people based on qualifications and results not on favoritism.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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