Pottery Barn

  www.potterybarn.com
  www.potterybarn.com

Pottery Barn Reviews

Updated November 10, 2014
Updated November 10, 2014
281 Reviews
2.8
281 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Pottery Barn President Laura J. Alber
Laura J. Alber
114 Ratings

Review Highlights

Pros
  • Great discount on some nice merchandise in all WS brands, even catalog purchases (in 25 reviews)

  • Employee Discount is good if you want to refurnish your home (in 20 reviews)


Cons
  • Store Managers are treated with such disrespect by upper Management (in 20 reviews)

  • low pay, creates competition even when pay is not on commission (in 19 reviews)

More Highlights

42 Employee Reviews Back to all reviews

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  1.  

    GREAT PLACE to go to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Design Specialist in Maple Grove, MN
    Current Employee - Design Specialist in Maple Grove, MN

    I have been working at Pottery Barn part-time (less than an year)

    Pros

    I LOVE working for pottery barn and the WSI brands! I have been there under 3 months and they recognize hard work in their employee! The managers are amazing! Great benefits for discounts & fun environment to work at everyday!

    Cons

    I can't think of any that I have seen yet beside the technology disadvantage for operations & orders

    Advice to ManagementAdvice

    Look at who is performing and meeting & exceeding customers expectations for promoting part time associates to full time

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Very good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Association in Huntsville, AL
    Former Employee - Sales Association in Huntsville, AL

    I worked at Pottery Barn part-time (more than an year)

    Pros

    I started working as a sales associate at Pottery Barn in Huntsville, AL my senior year of high school. The starting pay was several dollars above minimum wage, the managers were nice to work with, and it was a great experience. Employees also get 40% discounts at all Williams Sonoma brands, which is an unbelievable value. I have since completed college and started a corporate career, but truly loved the two years I worked at Pottery Barn.

    Cons

    I can't think of any negatives, but I only worked there for 2 years as a part time sales associate.

    Advice to ManagementAdvice

    None

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A wonderful place to build your career......

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager
    Current Employee - District Manager

    I have been working at Pottery Barn full-time (more than 5 years)

    Pros

    I love my job. This is an amazing place to build a career. I've learned so much during my time at Pottery Barn. The leadership in our company, from CEO down, are truly invested in our people. They consistently reiterate how important it is to stay connected to our teams and support our people. I've been in retail for many years and worked for several very large companies, and I have to honestly say that the culture here is like no other company I've been at. It's a tribute to our senior leadership that as WSI has grown over the years, it's been able to hold on to the People First culture that is a cornerstone of our company. Over the years here, I've received a tremendous amount of development, both formal and informal, and truly feel invested in. I've received more responsibility and been recognized for my hard work. One of the best things about working here is who I get to work with!! We have so many tenured associates that love what they do and love working with each other. I get to lead a great group of people who are very talented and FUN!! I also love the product we get to work with, and our great customers. It's very rewarding knowing that we are helping people "make memories". Whether it's helping them furnish their first home, or creating the perfect Thanksgiving dinner. This a great place to work, have fun and grow!!

    Cons

    Retail is retail and it's hard work!! We offer so many products in so many categories that coming in from the outside it can be daunting to learn it all! The great thing is that all of us here know that and help each other and our new assoicates out. You have to be patient with yourself when first joining us - but you will succeed! Of course we would all love to have the latest and greatest in technology as well, and sometimes it feels like we can't get it fast enough, but I know that our senior leaders are working on this as fast as they can. Everyone in retail is in the technology race.

    Advice to ManagementAdvice

    My advice would be to keep investing in our people. I think we're doing a great job and need to keep it up. And of course keeping our People First culture alive and well is and will always be top priority. It is what makes WSI a great place to work and grow.

    Recommends
    Approves of CEO
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  5.  

    District Manager

    Current Employee - District Manager in San Francisco, CA
    Current Employee - District Manager in San Francisco, CA

    I have been working at Pottery Barn full-time (less than an year)

    Pros

    As a new DM, I have found this company to be supportive and appreciative of the Associates and employees at all levels. Upper management stays connected to the store employees and the customer. Often in retail, top leaders remove themselves from those who drive results and from the customer, well not here. All levels of management care deeply and are open to hearing how they can improve. Very humble leaders who work hard to support their teams. Fantastic people, a true family. Everyone wants each other to succeed.

    Cons

    It is hard work but when you love what you do, have a fantastic supportive boss it's not work at all!

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    It was a great experience, I learned and grew so much there in the field of customer service and warehouse.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative/Warehouse Clerk in Manhattan Beach, CA
    Current Employee - Customer Service Representative/Warehouse Clerk in Manhattan Beach, CA

    I have been working at Pottery Barn as a contractor (more than 3 years)

    Pros

    I enjoyed coming to work everyday, the clients, coworkers, and managers were all a pleasure to be around and work with on a daily basis.

    Cons

    In the time I was there I really didn't get to experience any negatives vibes at all.

    Recommends
    Neutral Outlook
    Approves of CEO
  7. 2 people found this helpful  

    Wonderful company to build a career with

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager
    Current Employee - District Manager

    I have been working at Pottery Barn full-time

    Pros

    I get to work with and for amazing people. We work really hard, mentally and physically, but we have a great time and are always learning! There is truly never a dull moment. My corporate partners are great to work with and are a wonderful resource to me. We are encouraged to think of new ways to grow our business and really embrace the shopkeeper mentality. The field is always asked for ideas and our opinions are valued.

    Cons

    Lots to balance, but I am never bored. As we continue to add services in our stores (which is great), we are having to figure out exactly how to balance our payroll store by store. Definitely a learning curve but it is in our DNA to problem solve,so I know we will get through this pain point.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    A truly great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior District Manager
    Current Employee - Senior District Manager

    I have been working at Pottery Barn full-time (more than 10 years)

    Pros

    The reason I have worked for this organization for so many years is the talent, the service (both internally and externally), and the desire for excellence in all that our company does. I have the honor of working with, what I think, are the absolute best teams in retail. From our sales and stock teams, to our design teams, to our leadership teams, our field organization is comprised with talented, passionate, dedicated individuals. We are led by an Executive team and supported by a Corporate team that is extremely innovative, supportive and relentless in their pursuit of excellence in service, in merchandising, and ultimately in our financial performance. This is not an organization for transient, short term thinkers. You must be open to direct feedback, be innovative at both a micro and macro level, have the ability to connect short term reasoning to long-term results, and be truly committed to the organization.

    Cons

    Technology is an opportunity for our organization. While our leadership team has acknowledged this fact, we do have some fairly large outages that will need to be addressed in the coming months/years to ensure we continue to support teams in offering the absolute best service possible.

    While our furniture demand is extremely exciting, our supply has struggled to keep up while maintaining the timeliness to the guest that we strive to deliver. On a good note, this has allowed our organization to hire additional headcount within our supply chain; we do have some catching up to do to ensure we stay competitive.

    Advice to ManagementAdvice

    Please keep asking what teams need. We appreciate your openness and willingness to listen. The more you ask, the more you will hear and therefore the better off we will be. Continue to be very strategic with resource allocation. With our business trend continuing to evolve, it will be essential that we continue to think differently on how and why resources are allocated the way they are. Finally, as the size of our organization grows, it will be imperative that we come up with creative ways to ensure all Associates are informed of the great things happening across all brands and across all functions. We have so much to be proud of both internally and externally. We need to ensure we are communicating those milestones and celebrating with our Associates.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    I enjoy working for Pottery Barn, every single day!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Pottery Barn full-time (more than 10 years)

    Pros

    People 1st Culture, a place where you can be an entreprenaur, a place you can bring your best self every day, a place where our customers inspires us! We have amazing people that choose to work for our Brand! The product, the astetic, our beautiful stores!

    Cons

    The workload can be much payroll structure supports.
    The technology needs to be updated.
    We need to be better at delivering our product to our customers.

    Advice to ManagementAdvice

    Find a way to really know when we disappoint a customer and find a way to resolv or offer the product in a time frame the customer expects. Allow stores to have the full assortment of product in one easy way to order for the customer.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Best Retailer in the World!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior District Manager
    Current Employee - Senior District Manager

    I have been working at Pottery Barn full-time (more than 10 years)

    Pros

    Outstanding leadership from the top down, best associates in retail!!! Rich culture and tremendous room for growth for humble leaders that strive to do right for store teams and customers. Great pay and benefits for store associates and managers. The design services program couples associates passion for interior design with the customers love for our products. Fast paced, service focused environment that invests in its people!!!

    Cons

    Complexity of supply chain consumes a lot of operating cost,

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great work enviornment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Pottery Barn part-time

    Pros

    Fun environment, great people and fast paced

    Cons

    low pay and always changing

    Advice to ManagementAdvice

    Value your employees. They are hard working and deserve better pay

    Recommends
    Neutral Outlook

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