Premera Blue Cross Reviews

Updated May 20, 2015
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Jeff Roe
1 Rating

Pros
  • It's a good place to work if work / life balance is important to you (in 25 reviews)

  • Some good benefits, nothing exceptional though (in 13 reviews)

Cons
  • Upper management can be very political (in 8 reviews)

  • lower salary than expected; too many meetings (in 5 reviews)

More Pros and Cons

46 Employee Reviews

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  1. A mixed bag...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Developer in Mountlake Terrace, WA
    Former Employee - IT Developer in Mountlake Terrace, WA

    I worked at Premera Blue Cross full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Company has sincere aspirations to be a leader in the healthcare industry. Beautiful campus next to the the Interurban Trail in MLT - great commute for folks in the north end. A good stepping stone in my career.

    Cons

    Management does not trust desk level folks. Coordination and cooperation between different areas almost non-existent. Technology is not current. Too many projects, often with dubious ROI or in support of some management goal that gets someone a bonus but only minimally moves the company forward. Pay and benefits for IT are below market. Duck poop on the sidewalks doesn't get cleaned up.

    Advice to Management

    Think about this: Your core competency is paying claims, so you're not really in health care; you're an insurance company in the financial sector. By thinking you are in health care, both sales and support are misdirected, and the IT infrastructure that supports the core business is rotting from lack of attention.


  2. Helpful (4)

    Worked at Premera 3.5 years

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Premera Blue Cross full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good people to work WITH, nice location, benefits adequate.

    Cons

    Emperor has no clothes when it comes to the infrastructure and IT. They SAY they want employee input into systems but do not often follow through with that. VERY political right wing organization, and that is to the extent of publicly telling employees how to vote!

    Advice to Management

    Get your IT house in order to support your clinical staff. Stop lying to groups you are contracting with about the services you will provide. If your data doesn't back it up, don't sell it! Do the Right thing (like you say you do).


  3. Helpful (2)

    It's a shame, they could really be so good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Scrum Master in Mountlake Terrace, WA
    Former Employee - Scrum Master in Mountlake Terrace, WA

    I worked at Premera Blue Cross full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Well intentioned and the individual people are great to work with. Really good internal education opportunities if you choose to take advantage of them. Great Lean/KPO office, optimistic about the way things could be better. The new CEO might help push this company forward into real innovative thinking. Very stable, careers can last for 30+ years here. Great work life balance in most departments. On site massage therapist is excellent! Cafe is solid but nothing special (have the salad or a great soup.) The EAP program is the best kept secret, use them for everything; they are practically a concierge service and seriously under utilized.

    Cons

    They are so risk adverse that they, in turn, risk staying an 'old world' company to their own demise. Run by committees of committees it's nearly impossible to find a single decision maker that doesn't have to consult with their colleagues, boss, dotted line report, VP of their org in order to make a decision like "yes let's add this new field to an internal tool." When the Affordable Care Act lit a fire under this company there were some serious and real tries at change, but once the 'danger had passed' the board lapsed back into it's choleric ways. Worst health insurance I ever had, even on Premera plans provided by other employers. Semi-required health screenings and wellness programs seem invasive and while they may notice that employee health is not good, they don't do much to support changing it other than threatening to raise your rates... ahem... remove your discount. No Gym discount, some healthy food in the cafe, but lots of junk snacks, high co-pay for counseling/mental health support.

    Advice to Management

    Do what it takes to get a board that sees beyond today's profits to see the disruptive infiltrators in the industry aimed squarely at the profits of the healthcare world. That disruptive company is already out there, trying new things and unless Premera starts moving now it's going to be blind sided. There is no sense of urgency, help inspire your teams to feel like what they do is important again. Every time you hear the phrase "that's the Premera way," know that is a symptom of despair, not a complete to corporate stability.


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  5. Helpful (5)

    Great team of coworkers, short-sighted, narrow, executive management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Engineer in Mountlake Terrace, WA
    Current Employee - IT Engineer in Mountlake Terrace, WA

    I have been working at Premera Blue Cross full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Talented, supportive group of IT professionals that deeply care about their work and maintaining excellence even when supporting outdated, failing infrastructure.

    Cons

    Executive management unsupportive and obstructionary. Little or no support for upward movement. Even when promotions are earned, it can take 3 - 6 months for HR to implement the change in title and salary. Daily, subtle threats that IT jobs will be outsourced in the near future. While Premera speaks of work-life balance, many IT teams are understaffed and overworked by design.

    Advice to Management

    Come into the 21st century and think of IT infrastructure as a valuable asset, not a liability that needs to be tolerated.


  6. Helpful (4)

    Great Place to work if you are obsessed with appearances and political-correctness.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Premera Blue Cross full-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Premera hires generally smart people who want to provide a valuable insurance service to the public. Most employees do their best and are well-meaning.

    Cons

    Check your sense of humor and reality at the door. This place thrives on political-correctness and refuses to deal with issues directly and without spinning the problem to hide the root cause problems.

    Advice to Management

    Try being realistic and working through problems instead of covering your backsides.


  7. Helpful (7)

    It's still the 20th century somewhere

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Mountlake Terrace, WA
    Current Employee - IT Manager in Mountlake Terrace, WA

    I have been working at Premera Blue Cross full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Location, location, location. Showers/locker rooms. It's horrible that the only thing that is great here appeals to people who are doing something other than working.

    Cons

    See the Pros. Also management is out of touch and is allowed to protect feifdoms.

    Advice to Management

    Get a clue. Invest in technology and stop enabling lifers who measure their success in the numbers of drones who report to them. I actually had a VP argue not to put something online because it might drive a few calls from those who had questions. This company is an obese antelope who is wallowing around on the beach at the waterhole. It is an argument for socialized medicine. At least the government is accountable to taxpayers.


  8. Helpful (8)

    The company itself is good, the Management team is not

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Spokane, WA
    Current Employee - Supervisor in Spokane, WA

    I have been working at Premera Blue Cross full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Benefits, flex schedule, stability, nice campus

    Cons

    Very closed company as far as who you know. Very tenured management, too rigid. Integrity is non existent, will say that you are great and have a façade to appease associates. Management is very clicky. You will see people talk behind each others back, as if it is the promoted culture

    Advice to Management

    Change the management and get new innovative people. Get rid of the mentality that we have always done it this way. Also get rid of the tenured people that don't change. Just because you have been there 25 years doesn't mean that you are still good at the job.


  9. Helpful (7)

    It's Better Than Unemployment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Mountlake Terrace, WA
    Former Employee - Customer Service Representative in Mountlake Terrace, WA

    I worked at Premera Blue Cross full-time (More than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Some nice people, team building activities off the phones during holidays, health benefits, discounted Orca Bus Pass, and training is over a month, however there is so much to learn this training only covers a fraction of what is needed to start in the position. .

    Cons

    Micro management from both superiors and over-whelmed call coaches, the move away from quality customer service, changing company policies regarding metrics, poor support from leadership, limited parking, expensive meal choices at café, lack of a gym on campus to match the healthy lifestyle they claim to support.

    Advice to Management

    Look at the high turnover rate of employees as evidence, but the disconnect between quality customer service and getting through quick calls with 100% accuracy is a major issue.


  10. Helpful (4)

    Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Premera Blue Cross

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Nice folks to work with.

    Cons

    Mgt doesn't walk their own talk.


  11. Helpful (2)

    Exceptionally Stressful Position, Horrible Low Pay for the amount of work you have to complete & Listening to Complaints

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in Spokane, WA
    Current Employee - Operations in Spokane, WA

    I have been working at Premera Blue Cross full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free Food on Occasion, Advancement (if you are on your supervisor's good side)

    Cons

    Micromanagement, Rules Changing on Daily Basis, Anything Said To Management Will Be Used Against You (reviews, coaching opportunities, etc.), No Bonuses Just a Cheap Christmas Gift

    Advice to Management

    Stop Changing Company Policy When It Suits You! Gubby, Instead of collecting all those thousands and thousands of dollars, Why Don't You Share With Your Hard Working Employees??



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