Premera Blue Cross

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Premera Blue Cross Reviews

Updated Jul 31, 2014

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All Employees Current Employees Only

2.8 139 reviews

57% Approve of the CEO

Premera Blue Cross President, CEO, and Director Gubby Barlow

Gubby Barlow

(90 ratings)

43% of employees recommend this company to a friend

Review Highlights

Pros
  • Good work-life balance in most parts of the organization (IT is a big exception) (in 23 reviews)

  • Some good benefits, nothing exceptional though (in 11 reviews)


Cons
  • Work/life balance does not exist in some parts of IT (in 8 reviews)

  • Upper Management does not pay attention when issues are brought to their attention (in 7 reviews)

More Highlights
40 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    The company itself is good, the Management team is not

    Supervisor (Current Employee) Spokane, WA

    ProsBenefits, flex schedule, stability, nice campus

    ConsVery closed company as far as who you know. Very tenured management, too rigid. Integrity is non existent, will say that you are great and have a façade to appease associates. Management is very clicky. You will see people talk behind each others back, as if it is the promoted culture

    Advice to Senior ManagementChange the management and get new innovative people. Get rid of the mentality that we have always done it this way. Also get rid of the tenured people that don't change. Just because you have been there 25 years doesn't mean that you are still good at the job.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    It's Better Than Unemployment

    Customer Service Representative (Former Employee) Mountlake Terrace, WA

    ProsSome nice people, team building activities off the phones during holidays, health benefits, discounted Orca Bus Pass, and training is over a month, however there is so much to learn this training only covers a fraction of what is needed to start in the position. .

    ConsMicro management from both superiors and over-whelmed call coaches, the move away from quality customer service, changing company policies regarding metrics, poor support from leadership, limited parking, expensive meal choices at café, lack of a gym on campus to match the healthy lifestyle they claim to support.

    Advice to Senior ManagementLook at the high turnover rate of employees as evidence, but the disconnect between quality customer service and getting through quick calls with 100% accuracy is a major issue.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Review

    Anonymous Employee (Current Employee)

    ProsNice folks to work with.

    ConsMgt doesn't walk their own talk.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Exceptionally Stressful Position, Horrible Low Pay for the amount of work you have to complete & Listening to Complaints

    Operations (Current Employee) Spokane, WA

    ProsFree Food on Occasion, Advancement (if you are on your supervisor's good side)

    ConsMicromanagement, Rules Changing on Daily Basis, Anything Said To Management Will Be Used Against You (reviews, coaching opportunities, etc.), No Bonuses Just a Cheap Christmas Gift

    Advice to Senior ManagementStop Changing Company Policy When It Suits You! Gubby, Instead of collecting all those thousands and thousands of dollars, Why Don't You Share With Your Hard Working Employees??

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Really bad company to work for

    Management (Former Employee) Mountlake Terrace, WA

    ProsHealthcare coverage and that's pretty much it

    ConsMany: lots of confusion, no respect for anyone with half a brain.

    Advice to Senior ManagementFix the mess and confusion in the management. Stop promoting ass kissers and look for bright and talented people in your group. There is a reason why so many bright people leave and dumb people have stayed back.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Just ok, won't probably hold your interest for more than a couple years

    Anonymous Employee (Current Employee) Mountlake Terrace, WA

    ProsNorth end location, minimal evenings and weekends for most positions, encourage healthy eating and wellness improvement in employees

    ConsTeams & department silos, proud of being late adopters, scared of innovation, lavish spending in marketing and sales while IT/facilities on shoestring budget, not customer focused unless it relates to risk mitigation.

    Advice to Senior ManagementDon't be afraid of the Internet, your competitors aren't. Stop pointing fingers, trim the fat, use analytics to drive your decisions and get focused on your 5 year plan, ignore the shiny bobbles for a while.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Program Manager

    Program Manager (Current Employee) Mountlake Terrace, WA

    ProsThe people at Premera are great (hard working and wanting to deliver great outputs.) The pay is commensurate with the responsibilities.

    ConsAt times, Premera can be slow to define and set a direction and does not always hold itself accountable for outputs.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Don't waste your time

    Systems Engineer II (Former Employee) Mountlake Terrace, WA

    ProsThe people (non-management) were great.

    ConsManagement was the worst. High turn over of managers with no real direction.

    The company raked in the money but had to hold on raises because of fear of the economy (total lie).

    Your are _forced_ to use their insurance and its really crappy as an employee.

    The ability to get promoted is near 0.

    Advice to Senior ManagementHigher quality not your friends from AT&T and WaMu!

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Unpredictable outcomes of good people - proceed with caution

    Project Manager (Former Employee) Lynnwood, WA

    ProsEstablished place of work
    Great cafeterias
    Great front line people
    Process improvement focus
    Community focused

    ConsInconsistent respect for the people (it's talk, not walk)
    Development not prevalent
    Take the wrong risk - once and done

    Advice to Senior ManagementManagement doesn't know - the wrong calls are made on the wrong people. Listen to your front line. Consider digging deeper, asking more questions, and don't jump to conclusions before making the wrong changes. The innovators, creators, and positive culture changers are being overlooked. Not all high producers are good managers, these are different skill sets.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Strong work life balance and total compensation but consistently disappointing leadership

    Anonymous Employee (Former Employee) Mountlake Terrace, WA

    ProsWork life balance. Strong tenured employees who are dedicated to doing what is right by the member. Total compensation is quite strong and should be given level or earnings. If considering look at PTO, 401k, pension, benefits, and bonus. You will be hard pressed to match.

    ConsSenior leadership is top down and not empowering. Approach is critical and at times reaches demeaning. Think of themselves as thought leaders but in fact are slow to take a decision and stand by it. Politics are ubiquitous and once off track rare to recover. Mountlake Terrace is an island to the north, most folks commute from Mill Creek. You're generally stuck on the campus.

    Advice to Senior ManagementDelegate and empower your Vice Presidents, Directors and top Managers. Executives need to be visible at all levels of the organization. The VP's of my area only stepped into our department at best once every 6 months and often looking for someone with an urgent need.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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