Press Ganey
2.8 of 5 84 reviews
www.pressganey.com South Bend, IN 500 to 999 Employees

Press Ganey Reviews

Updated May 29, 2014
All Employees Current Employees Only

2.8 84 reviews

                             

48% Approve of the CEO

Press Ganey CEO Patrick T. Ryan

Patrick T. Ryan

(67 ratings)

44% of employees recommend this company to a friend
28 Employee Reviews Back to all reviews
in
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    • Disapproves of CEO

    6 people found this helpful  

    CEO and pals haves killed the company

    Anonymous Employee (Current Employee)

    ProsThere are still some good people with a moral compass and try to do the right thing.

    ConsThis CEO has brought in friends and family and has done literally nothing in the past year to deliver on the changes he spoke of. He has crushed the culture and created a terrible place to work where people are constantly looking over their shoulder in fear of losing their job.

    Advice to Senior ManagementLeave.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    7 people found this helpful  

    Absolutely terrible, worst placed I've EVER worked.

    Anonymous Employee (Current Employee)

    ProsBenefits are decent - but this is expressly a deceptive technique.

    ConsThere is a lot of initial noise about how great the company culture is and how much they care and take care of their employees. Managers spend a lot of time convincing you there is an open door policy and that they will advocate for you. A lot of promises of upward mobility. This is NOT TRUE. They will throw you under the bus the second they perceive it could possibly be beneficial to them. Managers are two-faced and vindictive, do not offer resources or help when merited. "Upward mobility" is a joke. They do not seriously consider internal applicants. Management is often unqualified and perform poorly; they are not held accountable for errors and complaints are not taken seriously and rarely, if ever, followed through on and often result in punitive actions.

    Lower level employees are treated as expendable and an embarrassment - they are relegated to a separate building and apparently new-hires are mandated to telecommute, which the company treats as a "great privilege" when in reality, they don't want to expand office space or expend the resources to accommodate, which is hypocritical since their whole business model is veiled in this "advocate for the little guy" rhetoric.

    If you are thinking about working here, consider your motivations, and focus your efforts somewhere else.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    6 people found this helpful  

    too bad the PR doesn't match the reality

    Anonymous Employee (Current Employee)

    ProsIn a difficult job market, any job can be a good thing. There is an attempt to be competitive on pay and benefits. Experience here can help you move on to your next position while PG still has a good reputation in the industry.

    ConsBloated and ineffective senior management and too few people to do work. We have more "C" level execs than I have ever seen in a company this size. If you have not worked with the current CEO at his prior positions, you are not going to be taken seriously no matter your experience or abilities. New initiatives are poorly planned and executed, and we expend huge efforts trying to make these initiatives work after initial failures. If you are reading positive reviews of this company, you are reading scripted responses from CEO's new team who seem concerned about perception than reality.

    Advice to Senior ManagementStop bringing high paid friends and cronies on board while telling departments with severe staff shortages to "make do". Whether or not you hear comments about this - employees see and recognize this is happening.

    A poorly executed good idea doesn't differ much from a bad idea in practice. Execution of plans is as important as anything else - stop developing and trying to implement new initiatives until you can figure out how to execute better.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    4 people found this helpful  

    Run into the ground

    Sales (Current Employee)
    Chicago, IL

    ProsThere is a nice level of flexibility in the job and the base pay isn't bad.

    ConsDuring my tenure with Press Ganey, there have been 4 CEOs. Each one brings in their own team and tries to "fix" what's wrong with the company. They add products and services without truly integrating them so that we have a myriad different platforms and teams that don't interact.

    Press Ganey's pricing models are so varied and complicated that it is difficult to tell a prospect what a service costs. That, coupled with PG being the high priced solutions, causes us to lose several deals.

    As a sales person, they have instituted a new comp plan in 2013 (which we have yet to receive in writing) that is convoluted, difficult to calculate, and penalizes the sales person for any decrease in a current client's revenue. So if a client discontinues a service because it isn't working - that money cancels out any new sales that were mad. It's possibly the worst SCIP that I have ever had in my 10+ years in sales.

    Advice to Senior ManagementStreamline your offerings, make pricing more competitive and simple, and don't push a product out to market without testing it's readiness.

    No, I would not recommend this company to a friend

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    6 people found this helpful  

    Used to be a great place to work, not so much anymore

    Anonymous Employee (Current Employee)

    ProsThey are very flexible with your schedule - letting you work from home, flex hours, etc.

    ConsI used to really think Press Ganey was a great place to work, but in recent months my opinion has taken a complete reversal.

    This company continues to pile on unnecessary upper level management (all of whom are old friends of the current CEO), while treating its average employee like dirt. If you are considering working here, don't expect to be fairly compensated for your hard work. Merit increases are no longer a given, and, though they claim that you may still be eligible for a merit increase if you score high marks on your annual performance review, this is a blatant lie. Myself and several others with whom I spoke received marks of "Exceeds Expectations" on our performance reviews, yet we received no merit increases. In the past 6 months alone, I worked an average of 60 hours per week, yet I guess that just wasn't good enough. On the same day that they announced the creation of yet ANOTHER upper level management position, the CEO of the company sent out an e-mail explaining to us that only 65 people in the entire company were deemed worthy of a merit increase this year.

    They can't afford to give us raises, or to provide us with desperately needed working laptops, but they sure can afford that new manager! I expect a mass exodus soon.

    Advice to Senior ManagementStop playing favorites with all of your friends and driving this company into the ground. You're ruining what used to be a good company.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Misleading

    EDI Specialist (Former Employee)

    ProsI cannot think of any at this time.

    ConsManagement has no idea what is going on. Hired as a 6 month consultant to hire, was told 3 weeks in that I will be hired at the end of my contract, then three weeks later they changed their minds.

    Advice to Senior ManagementGet a clue.

    No, I would not recommend this company to a friend

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    6 people found this helpful  

    The worst professional experience of my life!

    Anonymous Employee (Current Employee)
    South Bend, IN

    ProsThe company has some excellent employees at the ground level.

    ConsThere is massive turmoil and backstabbing at the middle management level, the senior managers are inexperienced and in over their heads, and the executives have their heads so far in the clouds that they can't see what is really going on.

    From my individual perspective, the workload is unbearable. People keep quitting the company and they are not replaced, so their job responsibilities fall on other already overworked people. When I asked for help, I was told to "work more hours." When I demonstrated that I was already working 60+ hours per week, I was told to "work more efficiently." I'm doing the work of 2.5 people in 60 hours, so I'm already extremely efficient!

    The company seems top-heavy with management; for example, there are at least 5 layers of management between the average worker and the executives in a < 1,000 person company.

    Salaries are on the low-end of acceptable and the fringe benefits are Spartan. The health care coverage is abysmal, which is ironic because Press Ganey purports to be a leader in the health care industry.

    Advice to Senior ManagementInterview some of your ground level employees. Realize that the middle management turmoil is

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    7 people found this helpful  

    A positive, innovative company destroyed by greed

    Anonymous Employee (Former Employee)

    ProsA great market, great clients, colleagues with a passion for improvement (most are now former PG employees).

    ConsEveryone who can is leaving or already gone, driven out by Pat Ryan and his cronies, who are intent on getting as much as they can before the owners wake up and figure out what is going on under their noses and fire these people. By that time, clients will have also figured out they are chumps for staying on.

    It is rare to see a company and a culture fall so far so fast.

    Advice to Senior ManagementLeave.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    11 people found this helpful  

    Sudden campaign of positive reviews belies a toxic environment

    (Former Employee)

    ProsLurking below today’s problems is a company with a noble mission, an inspiring history, and some remarkably talented and enthusiastic employees.

    ConsThere is an understandable assumption that when people leave a company under negative circumstances, their sour grapes attitude is the reason for their negative publicity. They can’t accept their own responsibility, so they blame their bosses or senior leaders or the organization itself. They can’t accept change, even when it means growth, and they can’t accept constructive feedback, even when it’s warranted. But the oceans of talent who have left Press Ganey in the last few years, as the company has grown more rigid, less science-based (in spite of the valiant efforts of a bright and ethical research & analytics department), and less customer focused (with lots of words being thrown at the idea of customer service, but policies that prove those words dishonest) tell a different story.
         Many of us left voluntarily, after years or even decades, with tremendous sadness. We loved the company and our mission, and we tolerated insane hours and unproductive policies because we believed so strongly in the fine work we did, improving the state of healthcare and changing people’s lives. We supported, even embraced, numerous changes, even when they negatively impacted our work-life balance over the years. But when at last the mission is obscured, expectations move from insane to impossible, clients become treated essentially as “marks,” nepotism runs rampant, and incompetence is wildly rewarded and promoted (to be fair, there are occasional fair and justified promotions, but they are the exception), often to the level of senior VPs, you must see that something is very wrong.
         The mission is becoming obscured by prioritizing sales over service. After the brightest and most creative minds are hired, they are expected to exhibit a skill set different from that for which they were hired and are bound by intransigent and unwise policies. The scientific research now takes a backseat to compromised ethics. It's rampant throughout the organization: consulting reports to sales (which undermines their very reason for being), account managers are worked beyond their ability to function effectively, much less optimally, marketing is shown only the glossy reflective surfaces so they are unprepared for valid pushback, and the research team’s scientific approach is devalued at every turn. The result? Press Ganey’s clients stay because of its large database, and, frankly, inertia. (They've said it themselves.)
         Worse still is the culture of fear. Those of us employed at Press Ganey for, let’s say, at least five years (many of us far longer) have seen the climate get worse and worse, with more panicked speculations about where the next axe will fall, what the next incomprehensible policy change will be, which talented individual will disappear next. True, the toxicity of the environment was increasing for several years before Pat Ryan’s emergence on the scene, but it continues to grow exponentially. In my job, I encountered dozens of colleagues each week, and almost no one could keep their fears in this noxious environment a secret. A few of us did keep our constant feeling of dread to ourselves, even surprising others when we left; we were by far the exception.
         A keen eye will take a look at the dates of the postings here and will notice a sudden flurry of positive reviews in late February. Is it a surprise that a data-driven company has noticed that the numbers weren’t looking good? No. But to manipulate the data in such an unscrupulous way…well, it should be shocking, but in the current climate, it is not. Whether the intention is to lure in well-meaning talent, or to present a pretty picture to the next corporate buyer, the campaign to present a positive picture of what is truly an unhealthy company is unmistakable. A business that cares about its image works to repair it, not to obfuscate it.
         Corporate does not have to mean unethical. Hard work does not have be unrewarded. High standards and accountability do not have to mean terror. Many, many of us “refugees” have kept in touch with each other and with those who remain behind, and we have learned this: Those of us who landed on our feet elsewhere are reminded that a driven, thriving environment can be exhilarating, personally enriching, can bring out our very best work, can propel us to exceed all expectations. And those who have fled or been fired from Press Ganey describe the feeling of the great weights of managerial bullying and personal despondency being lifted.

    Advice to Senior ManagementTo those of you who are reasonable and ethical and still believe in the mission of this once-great industry leader (and I know there are still a handful of you there), PLEASE fight for Press Ganey. We know it can’t (and shouldn’t) be the bold little start-up it once was, but I genuinely hope, free of schadenfreude, that Press Ganey could once again be the shining star of a company that celebrates innovation, honors its mission, and does its very best for its clients.

    No, I would not recommend this company to a friend

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    6 people found this helpful  

    Former IT employee

    IT Employee (Current Employee)
    South Bend, IN

    ProsWas a great company to work for. Had a great culture of innovation, collaboration and team spirit. It trusted the workers and valued them. The teams themselves were wonderful to work with.

    ConsAfter recent change in management, there has been constant change or lack of direction would be more accurate. This has resulted in high level of attrition. While I hung on as much as I could, it was pointless to stay put without there being a team anymore. Most managerial decisions have been puzzling at best.

    Advice to Senior ManagementNone that would be taken.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Press Ganey reviews and ratings — including employee satisfaction and approval rating for Press Ganey CEO Patrick T. Ryan. All 28 reviews posted anonymously by Press Ganey employees.