Press Ganey
2.8 of 5 84 reviews
www.pressganey.com South Bend, IN 500 to 999 Employees

Press Ganey Reviews

Updated May 29, 2014
All Employees Current Employees Only

2.8 83 reviews

                             

48% Approve of the CEO

Press Ganey CEO Patrick T. Ryan

Patrick T. Ryan

(66 ratings)

45% of employees recommend this company to a friend
28 Employee Reviews Back to all reviews
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    10 people found this helpful  

    Mismanage it and they will leave...

    Anonymous Employee (Former Employee)

    ProsI worked for a couple years at PG with the best and most productive team of software developers I have ever had the pleasure of working with in my 20+ year career, but they have all left PG in the last 3-6 months. Clearly a few cronies of the new CEO are very happy and are being taken care of 'like family'.

    ConsWhen people are asked for their input and then are ignored, they tend to leave. When they have little or no control over their work processes, they tend to leave. When they are not given the tools to do the job and are distracted from their work by constant shifts in direction and are then maligned for being poor producers, they tend to leave.

    We had teams that delivered great product on time, every time for several years before this executive team came in. Now ALL but a very few have left. About 15 of 20 team members in our office have left by their own choice. 5-10% turnover with new management is normal. 75% turnover is BAD management! (Unless they wanted us to leave...? They could have just asked nicely.)

    Advice to Senior ManagementCome up with a VERY good 'story' for the board and investors! It will be extremely dificult to deliver on promises when your best people are leaving, so your best hope is probably a good snow job. Start treating your employees with respect and understand that they probably know how to do their jobs better than you do, so trust them.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    6 people found this helpful  

    The culture is awful

    Anonymous Employee (Current Employee)
    South Bend, IN

    ProsWe used to have a great culture in our department; good people to work with.

    ConsThere have been recent layoffs. Everyone who's left is demoralized and most employees don't believe in this company any longer.

    Advice to Senior ManagementNothing that hasn't already been said here - but the new CEO and his buddies are not going to listen.

    No, I would not recommend this company to a friend

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    10 people found this helpful  

    The culture of old is gone thanks to process wonks who haven't a clue.

    Doesn't Matter Because Cronyism Keeps Great Employees Down (Current Employee)
    South Bend, IN

    ProsExecutive leadership is doing a fantastic job and should be commended for their efforts to improve this once stellar company. NOT!!! They will do everything they can to make sure all shareholders are taken care of. NOT!!! Executive leadership cares about employee satisfaction and treating employees with respect. NOT!!! The culture is not suffering, it's great. NOT!!! If the NOT's sound familiar, it comes from the TOP down on any given day...including the seemingly BAD days that people have. We expect more from our leadership ALWAYS, EVERYDAY.

    ConsLet's start with the obvious conflict of a survey company that sells an employee partnership survey yet no longer places an emphasis on surveying it's own employees. Imagine if the competition found out that Press Ganey sells a product that it doesn't even believe in enough to use internally like it used to. Decisions have consequences. Senor leadership has decided to behold processes and ebitda as the driving factors for company success. Pissing off shareholders along the way. Decisions have consequences.

    It used to be said that the greatest key to success at Press Ganey was the people and their desire to help improve healthcare because everyone that worked there would be affected by healthcare at some point in time. It was often said that everybody had equal responsibility for that and everyone was in charge of customer service. It used to be a place where the mantra of "Work hard, play harder" was and meant something real. The company has managed to stay successful for over 25 years by focusing on customer service. The profits came in because of that focus. There was a reason the compass was the company logo. Some said it was a reminder that Press Ganey should never lose it's way towards it's goal of making healthcare better. That goal was achieved through customer service. EBITDA was an after-thought. That's not to say it wasn't important, but it wasn't the focus. Once the focus went away from the customer service aspect of helping clients improve in favor of process and EBITDA, it all went downhill. Decisions have consequences.

    The hard working people at Press Ganey may not do everything right, but they do a lot right. And when new leadership comes in and decides to change things for the sake of doing something instead of taking the time to learn what's been successful and what hasn't, well those decisions have consequences too.

    The consequences now are only 25% of the reviewers approve of the job you're doing. I'd say that's generous. I'd say that's lemmings of the new leadership trying to boost the numbers. Please please please. The people of Press Ganey aren't new to the numbers boosting game. You can't fool us. Leadership doesn't get a free pass just because they are leadership. If they are holding accountable the employees for their job, then the employees and fellow shareholders should hold leadership accountable as well.

    Advice to Senior Management1. NEVER NEVER EVER get rid of the Employee Partnership survey. It will tell you exactly what you're doing wrong and how to improve it. 2. Before putting stupid processes in place just to put a process in place, learn the current process, examine it for successes and shortcomings and then make the incremental changes as needed in an effort of continuous improvement. 3. Communicate, communicate, communicate. And when you're done, communicate some more. 4. Bring back Dr. Hall. He embodied and embraced the mantra.

    I suspect had leadership had the forethought to do some of these things in the beginning, people wouldn't be doing their dirty laundry in public on places like this and other websites for the world to see. That's usually what the employee partnership survey was for but since it was determined early on in new leaderships tenure that the survey was "better placed as a 2013 initiative" this is the outcome of that decision. And decisions have consequences.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    12 people found this helpful  

    The change in culture has been this organization's demise.

    Anonymous Employee (Former Employee)
    South Bend, IN

    ProsThe company provided a great service to their clients and truly practiced what they preached. I was a proud employee. Their products are amazing (I can only speak to their core patient/employee survey component.

    ConsI have seen a few comments stating that others that have left negative reviews are individuals that aren't good with change. I completely disagree. It has become a "good ol' boy" club and if you do not kiss up to the right person in the right manner, you are treated poorly and driven out. Change IS good. There were many MANY people that would have done whatever was necessary to promote and develop the company. They have lost a lot of dedicated people and with that, a lot of what made Press Ganey the wonderful company that Dr.'s Press, Ganey, and Hall created.

    Advice to Senior ManagementHonestly, I doubt any "advice" would help. If you asked this 4 years ago, I am certain it would have been sincerely accepted. Now, not so much.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    9 people found this helpful  

    New Managment Coming In

    IT Manager (Current Employee)
    South Bend, IN

    ProsCompany is in high growth mode, direct employees are great to work with.

    ConsOld culture is dead, which was a primary driver for growth, and the reason why the company has not been able to sustain growth. New incoming management limits the opertunity, company is very top heavy.

    Advice to Senior ManagementCompany has become divided amoungst those who were there that drove growth, and those who have come in an caused stagnant growth. Let employees who made the company successfull in the past, continue to make it do so. Suggested were given for growth only to have outside consultants come in an make the same consultion whom have been there for years but

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    8 people found this helpful  

    Very high turnaround and no advancement. Was told not to mention advancement in my interview.

    Account Manager (Former Employee)
    South Bend, IN

    ProsDresscode is casual and there are some nice coworkers

    Consno advancement, no respect, horrible communication, favoritism, raises are a joke and since they have changed leadership they have fired pretty much their entire workforce and replaced it. The pay seems ok when you start and then you end up bascially working 3 jobs in one position.

    Advice to Senior ManagementTreat people as you would want to be treated.

    No, I would not recommend this company to a friend

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    4 people found this helpful  

    What a horrific place to work!

    Anonymous Employee (Current Employee)

    ProsThis USED to have some great products and a culture which accepted professionalism and honest hard work.

    ConsCulture has changed with the new management who have no interest in growing the business or expanding client interest in products and outstanding customer service. In fact, you often hear the management team talk about cutting costs and corners and the client will have to just suck it up. Everyone in the organisation at every level is looking for a new job or is in the process of securing one. Poisonous environment and this management team have managed to choke the life out of a strong company in a year of trying.

    Advice to Senior ManagementLeave.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    7 people found this helpful  

    The emperor has no clothes

    Anonymous Employee (Former Employee)

    ProsThe mission of the company- to help improve healthcare - used to mean something, now its been distorted.

    ConsThe company began its freefall in the first quarter of this year when the latest management took the reins. Executive staff were terminated and the spaces left filled with past work cronies and relatives, many with little to no healthcare experience to qualify them. In less than six months, the company's client base has shrunk, products have failed and many, many qualified people have left. It's really odd that the board has let them continue when we haven't seen any positive results to date.

    They talk a lot about respect but they don't seem to practice what they preach. Their attitude is condescending, patronizing and even degrading at times. Everyone seems to be overworked and micromanaged to the point that morale has reached subterranean levels. Not to mention, it looks like they are switching everything to be out of Chicago or Boston since they have new office spaces they are looking to fill. Raises the question if South Bend will just turn into some sort of service bureau with the company headquartered somewhere else... they don't seem to want to fill any new positions from within.

    Advice to Senior ManagementChange is good. But changing things just to change is ignorant. Take some time to learn about a company, its dynamics, strengths and weaknesses before assuming you know better. You are throwing away the expertise and dedication that helped Press Ganey survive for over 25 years.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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Glassdoor is your free inside look at Press Ganey reviews and ratings — including employee satisfaction and approval rating for Press Ganey CEO Patrick T. Ryan. All 28 reviews posted anonymously by Press Ganey employees.