Press Ganey

  www.pressganey.com
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Press Ganey Reviews

Updated Jul 17, 2014
All Employees Current Employees Only

2.8 89 reviews

47% Approve of the CEO

Press Ganey CEO Patrick T. Ryan

Patrick T. Ryan

(72 ratings)

44% of employees recommend this company to a friend

Review Highlights

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance)(in 5 reviews)

  • There are still some good people with a moral compass and try to do the right thing(in 5 reviews)


Cons
  • Every position does require a lot of work but you do get recognized for your hard work(in 5 reviews)

  • New management has come in and destroyed what was a great company(in 5 reviews)

64 Employee Reviews Back to all reviews
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    • Culture & Values
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    • Approves of CEO

     

    Many passionate people with entrepreneurial spirit!

    Anonymous Employee (Current Employee) South Bend, IN

    Prosemployees are passionate about their ability to impact the quality of healthcare, and this resonates throughout the company. There are some of the brightest and innivative minds leading the teams and momentum is positive. This is a fast paced environment where creativity and vision are rewarded. Communication from leaders has never been better!

    ConsTravel to South Bend isn't the easiest for the expanding group of employees in other locations, but the establishment of key offices in Chicago and Boston is helping

    Yes, I would recommend this company to a friend

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    • Disapproves of CEO

    6 people found this helpful  

    The worst professional experience of my life!

    Anonymous Employee (Current Employee) South Bend, IN

    ProsThe company has some excellent employees at the ground level.

    ConsThere is massive turmoil and backstabbing at the middle management level, the senior managers are inexperienced and in over their heads, and the executives have their heads so far in the clouds that they can't see what is really going on.

    From my individual perspective, the workload is unbearable. People keep quitting the company and they are not replaced, so their job responsibilities fall on other already overworked people. When I asked for help, I was told to "work more hours." When I demonstrated that I was already working 60+ hours per week, I was told to "work more efficiently." I'm doing the work of 2.5 people in 60 hours, so I'm already extremely efficient!

    The company seems top-heavy with management; for example, there are at least 5 layers of management between the average worker and the executives in a < 1,000 person company.

    Salaries are on the low-end of acceptable and the fringe benefits are Spartan. The health care coverage is abysmal, which is ironic because Press Ganey purports to be a leader in the health care industry.

    Advice to Senior ManagementInterview some of your ground level employees. Realize that the middle management turmoil is

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Approves of CEO

     

    Moving in the right direction

    Anonymous Employee (Current Employee)

    ProsTalented and committed employees, growth opportunities, industry leader, excellent mission.

    ConsWe've experienced three executive teams in the past two year, each with their own business model and leadership style. However, there has been stability in the past year and a strong focus on innovation and growth.

    Advice to Senior ManagementTake time to hear employees; take action on issues identified in the employee survey. Provide clear mission and vision to align the company and engage employees.

    Yes, I would recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Press Ganey is passionate about helping its client improve the patient experience.

    Anonymous Employee (Current Employee) Boston, MA

    ProsSenior leadership at Press Ganey is clearly passionate about ensuring that patients are heard and that the company is headed in a direction that will help health systems improve the patient experience. Press Ganey is the leader in its field and is dedicated to providing the best possible solutions to its clients.

    ConsAs the company grows, change is inevitable but the focus on the patient voice and maintaining close relationships with clients remains strong.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    1 person found this helpful  

    Feeling fulfilled by helping others

    Patient Experience Advisor (Current Employee) South Bend, IN

    ProsFrom my earliest memories, I always wanted to work in healthcare. The thought that I would be able to help others during a critical and often difficult period in their life was thrilling to me. Over the years, my career path has meandered a bit, but never far from that early purpose -- helping others with their care. I am proud to have found a home at Press Ganey where I can continue on my personal life mission. The beauty of Press Ganey is that our clients, our company and all of my colleagues are perfectly aligned around a single purpose - helping improve any aspect of the patient experience that is within our control. It is an incredibly rewarding opportunity for me and I know many of my colleagues feel the same fulfillment.

    ConsThe cons of Press Ganey is less to do with the comapny and more to do with the industry environment. Healthcare may not be broken, but it isn't perfect and there are many organizations that need significant help improving. And the work is never done. There is always room for improvement - which is good, but sometimes can be frustrating. Overall, pros far outweigh the cons.

    Advice to Senior ManagementCreate an all staff volunteer day where every person in the company contributes their time and energy to helping a local healthcare facility. It would remind everyone in the company why we exist - to help our clients improve the patient experience.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    A leader striving ever higher.

    Anonymous Employee (Current Employee)

    ProsForward thinking company where innovation and integration are highly praised.
    Team environment where individuals are never too busy to teach and often place team goals ahead of individual goals, but even in this setting, individual contributions are well noted and praise given.

    ConsWhile teamwork is strong, in my time, there have been no team-building events to further this strength of the company.

    Advice to Senior ManagementLeadership is great. New vision and direction to maintain our industry leadership status.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

     

    Leading the company to improve healthcare

    Manager (Current Employee) South Bend, IN

    ProsIt is impressive to work with a company that wants to be a part of the future of healthcare reform. The history of the company is fantastic, and have great opportunities to expand improvement opportunities. Teamwork continues to improve and the groups are beginning to become one.

    ConsExpanding to new markets is complicated, and requires team effort. It is important to understand the difficulty in developing new services and gaining adoption by clients.

    Advice to Senior ManagementThe company has a strong foundation built upon years of work and pride. Don't discount the value of employees that have a great deal of knowledge of the past.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Great benefits, great company

    Phone Representative (Current Employee) South Bend, IN

    ProsGreat benefits - competitive salaries, good employee benefits
    Strong culture that values the company's past, present and future
    Clear mission, vision and values
    Good opportunities for upward mobility

    ConsCulture is very collegial but fast-paced, especially in our department
    My team's technology and equipment could use upgrading more regularly

    Advice to Senior ManagementVisit in person with all departments and all levels within the organization more often

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Disapproves of CEO

    6 people found this helpful  

    Former IT employee

    IT Employee (Current Employee) South Bend, IN

    ProsWas a great company to work for. Had a great culture of innovation, collaboration and team spirit. It trusted the workers and valued them. The teams themselves were wonderful to work with.

    ConsAfter recent change in management, there has been constant change or lack of direction would be more accurate. This has resulted in high level of attrition. While I hung on as much as I could, it was pointless to stay put without there being a team anymore. Most managerial decisions have been puzzling at best.

    Advice to Senior ManagementNone that would be taken.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • Disapproves of CEO

    9 people found this helpful  

    Perpetual downward spiral

    Anonymous Employee (Current Employee)

    ProsThere are pockets of excellence hidden within the company. Find one, put your head down and do your job, and this place can be tolerable.

    ConsSeemingly never-ending string of exceptionally poor executives, poor decision making, zero accountability for poor performance at any level in the company. No direction, no vision from upper management. Spending money on wasteful things like it's going out of style.

    Extremely hostile work environment, very very political. Ideas are evaluated and promoted not based upon their merit, but upon who proposed them and to whom that person is connected.

    Advice to Senior ManagementGo run someone else's company into the ground and give this once respectable organization a fighting chance.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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