Press Ganey

  www.pressganey.com
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Press Ganey Reviews

Updated Jul 17, 2014
All Employees Current Employees Only

2.8 89 reviews

47% Approve of the CEO

Press Ganey CEO Patrick T. Ryan

Patrick T. Ryan

(72 ratings)

44% of employees recommend this company to a friend

Review Highlights

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance)(in 5 reviews)

  • There are still some good people with a moral compass and try to do the right thing(in 5 reviews)


Cons
  • Every position does require a lot of work but you do get recognized for your hard work(in 5 reviews)

  • New management has come in and destroyed what was a great company(in 5 reviews)

64 Employee Reviews Back to all reviews
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in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    6 people found this helpful  

    The culture is awful

    Anonymous Employee (Current Employee) South Bend, IN

    ProsWe used to have a great culture in our department; good people to work with.

    ConsThere have been recent layoffs. Everyone who's left is demoralized and most employees don't believe in this company any longer.

    Advice to Senior ManagementNothing that hasn't already been said here - but the new CEO and his buddies are not going to listen.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    5 people found this helpful  

    The company hacks have distorted the real picture of Press Ganey

    Senior Software Engineer (Current Employee) Boston, MA

    ProsThe Boston Office has a lot of great people.

    ConsThe current senior managment comes accross as clueless. They have exciting visions with no ablitiy to execute on them.

    Advice to Senior ManagementCommunicate a road map. It is hard to find a directoin to a great destination without a clue about where you are today and a plan to get from the current situation to an exciting future.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
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    • Career Opportunities
    • Disapproves of CEO

    10 people found this helpful  

    The culture of old is gone thanks to process wonks who haven't a clue.

    Doesn't Matter Because Cronyism Keeps Great Employees Down (Current Employee) South Bend, IN

    ProsExecutive leadership is doing a fantastic job and should be commended for their efforts to improve this once stellar company. NOT!!! They will do everything they can to make sure all shareholders are taken care of. NOT!!! Executive leadership cares about employee satisfaction and treating employees with respect. NOT!!! The culture is not suffering, it's great. NOT!!! If the NOT's sound familiar, it comes from the TOP down on any given day...including the seemingly BAD days that people have. We expect more from our leadership ALWAYS, EVERYDAY.

    ConsLet's start with the obvious conflict of a survey company that sells an employee partnership survey yet no longer places an emphasis on surveying it's own employees. Imagine if the competition found out that Press Ganey sells a product that it doesn't even believe in enough to use internally like it used to. Decisions have consequences. Senor leadership has decided to behold processes and ebitda as the driving factors for company success. Pissing off shareholders along the way. Decisions have consequences.

    It used to be said that the greatest key to success at Press Ganey was the people and their desire to help improve healthcare because everyone that worked there would be affected by healthcare at some point in time. It was often said that everybody had equal responsibility for that and everyone was in charge of customer service. It used to be a place where the mantra of "Work hard, play harder" was and meant something real. The company has managed to stay successful for over 25 years by focusing on customer service. The profits came in because of that focus. There was a reason the compass was the company logo. Some said it was a reminder that Press Ganey should never lose it's way towards it's goal of making healthcare better. That goal was achieved through customer service. EBITDA was an after-thought. That's not to say it wasn't important, but it wasn't the focus. Once the focus went away from the customer service aspect of helping clients improve in favor of process and EBITDA, it all went downhill. Decisions have consequences.

    The hard working people at Press Ganey may not do everything right, but they do a lot right. And when new leadership comes in and decides to change things for the sake of doing something instead of taking the time to learn what's been successful and what hasn't, well those decisions have consequences too.

    The consequences now are only 25% of the reviewers approve of the job you're doing. I'd say that's generous. I'd say that's lemmings of the new leadership trying to boost the numbers. Please please please. The people of Press Ganey aren't new to the numbers boosting game. You can't fool us. Leadership doesn't get a free pass just because they are leadership. If they are holding accountable the employees for their job, then the employees and fellow shareholders should hold leadership accountable as well.

    Advice to Senior Management1. NEVER NEVER EVER get rid of the Employee Partnership survey. It will tell you exactly what you're doing wrong and how to improve it. 2. Before putting stupid processes in place just to put a process in place, learn the current process, examine it for successes and shortcomings and then make the incremental changes as needed in an effort of continuous improvement. 3. Communicate, communicate, communicate. And when you're done, communicate some more. 4. Bring back Dr. Hall. He embodied and embraced the mantra.

    I suspect had leadership had the forethought to do some of these things in the beginning, people wouldn't be doing their dirty laundry in public on places like this and other websites for the world to see. That's usually what the employee partnership survey was for but since it was determined early on in new leaderships tenure that the survey was "better placed as a 2013 initiative" this is the outcome of that decision. And decisions have consequences.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Approves of CEO

     

    Change is for the best

    Anonymous Employee (Current Employee) South Bend, IN

    ProsPress Ganey is a great company to work for and has done very well. However, it's clear that there have been many areas that were neglected or under invested in. This is clearly changing with the new management team and people are excited about the ability to continue to build on Press Ganey's success.

    ConsChange isn't for everyone and makes some people nervous. Hopefully some big wins will convince those that are nervous that change is for the better.

    Advice to Senior ManagementImplement performance management. Remove non-performers quickly but make sure you just as quickly reward those top performers.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
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    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Great new leadership! Quickly moving us in the right direction.

    Anonymous Employee (Current Employee) South Bend, IN

    ProsGreat new leadership team. They quickly identified the opportunities for us to continue to grow this fantastic company.

    ConsQuick growth is tough for those who are adverse to change.

    Advice to Senior ManagementKeep up the constant communication with the associates.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

    9 people found this helpful  

    New Managment Coming In

    IT Manager (Current Employee) South Bend, IN

    ProsCompany is in high growth mode, direct employees are great to work with.

    ConsOld culture is dead, which was a primary driver for growth, and the reason why the company has not been able to sustain growth. New incoming management limits the opertunity, company is very top heavy.

    Advice to Senior ManagementCompany has become divided amoungst those who were there that drove growth, and those who have come in an caused stagnant growth. Let employees who made the company successfull in the past, continue to make it do so. Suggested were given for growth only to have outside consultants come in an make the same consultion whom have been there for years but

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Excellent Employer with Plenty of Career Potential

    Contract Recruiter (Current Employee) South Bend, IN

    ProsI was brought in twice to work as a contract recruiter to source, screen, extend offers to Sales and Marketing professionals. This company shows respect for all personnel. The company is large enough so that there is plenty of room for career growth and small enough so there are a lot of activities to feel like part of a work 'family'. South Bend, IN is a small/big town so this company fits right in with its' surroundings.

    ConsThe salary is average. I don't have a lot of negative things to say about working here. It would be nice if there were more nearby quality places to eat and have coffee.

    Advice to Senior ManagementKeep up the great work.

    Yes, I would recommend this company to a friend

    • Work/Life Balance
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    • No Opinion of CEO

    1 person found this helpful  

    Tough Interview; good place to work

    Human Resources (Current Employee) South Bend, IN

    ProsCompany is financially stable and in a high-growth mode.

    ConsFor some positions pay is below average.

    Advice to Senior ManagementReview competitors hiring practices and pay.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

     

    Flexible and forward thinking - constantly changing and challenging employees to go above and beyond.

    Anonymous Employee (Current Employee)

    ProsCareer development, opportunities for professional growth, teamwork, flexibility, good leadership, thought provoking

    ConsSometimes the amount of work surpasses the amount of resources that we have.

    Advice to Senior ManagementAppreciate employees at all levels as much as possible.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    What a horrific place to work!

    Anonymous Employee (Current Employee)

    ProsThis USED to have some great products and a culture which accepted professionalism and honest hard work.

    ConsCulture has changed with the new management who have no interest in growing the business or expanding client interest in products and outstanding customer service. In fact, you often hear the management team talk about cutting costs and corners and the client will have to just suck it up. Everyone in the organisation at every level is looking for a new job or is in the process of securing one. Poisonous environment and this management team have managed to choke the life out of a strong company in a year of trying.

    Advice to Senior ManagementLeave.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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