Press Ganey

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Press Ganey Reviews

Updated Jul 17, 2014
All Employees Current Employees Only

2.8 89 reviews

47% Approve of the CEO

Press Ganey CEO Patrick T. Ryan

Patrick T. Ryan

(72 ratings)

44% of employees recommend this company to a friend

Review Highlights

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance)(in 5 reviews)

  • There are still some good people with a moral compass and try to do the right thing(in 5 reviews)


Cons
  • Every position does require a lot of work but you do get recognized for your hard work(in 5 reviews)

  • New management has come in and destroyed what was a great company(in 5 reviews)

64 Employee Reviews Back to all reviews
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    2 people found this helpful  

    Great people to work with and wonderful clients

    Sales (Current Employee) Baltimore, MD

    ProsGet the opportunity to work from home and the company offers terrific benefits (vacation/insurance). The people I work with are support and we have a great team.

    ConsEvery position does require a lot of work but you do get recognized for your hard work.

    Advice to Senior ManagementI am very pleased to see quite a few females in the Executive Management Positions and they have all done an amazing job and have been wonderful mentors.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Awesome work environment and friendly peers make this job awesome.

    Marketing Intern (Current Employee) Wakefield, MA

    ProsEveryone is very friendly and helpful. The work being done is helping real people improve their quality of life as they improve the experience at hospitals around the world. Feel like you are actually making a difference. The environment in the office is very easy going as long as you get your work done. Executives in our office are all very friendly and make the time to connect with everyone in the office which is very different than other companies from my experience.

    ConsSometimes it seems like with all the acquisitions that the goal is not clear to everyone but the communication has improved a lot with our CEO starting to send more emails that convey what the company is doing and why.

    Advice to Senior ManagementKeep up the communication and keep engaging your employees.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    1 person found this helpful  

    Overall, satisfied with my experience here.

    Anonymous Employee (Current Employee)

    ProsGreat Benefits. Tuition Reimbursement. Some what of Flexible schedule.

    ConsLack of communication between lower and upper level employees. Favoritism towards other employees.

    Advice to Senior ManagementCommunicate and recognize your employees hard work!

    Yes, I would recommend this company to a friend

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    • Work/Life Balance
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    1 person found this helpful  

    The people are amazing, management is running the company into the ground.

    Anonymous Employee (Current Employee)

    ProsThe people are great, the work-life balance is average.

    ConsThe management team is the worst I have had to experience. In one of the offices, they make all employees except the C-suites use the back doors so they are not seen. The CEO is completely disconnected from all but about four employees, spending all of his time in a company paid jet. Nepotism is rampant and the family members hired and promoted are not qualified. All of the strong associates are quitting or job hunting because it feels like a sinking ship. The good reviews that you read on glassdoor about this company? Those are written because marketing has made people write them.

    Advice to Senior ManagementQuit.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    1 person found this helpful  

    Rewarding, hard work

    Anonymous Employee (Current Employee)

    ProsEveryone is very dedicated to their work and this leads to very accomplished workers who will do all they can to achieve success

    ConsIt is a very corporate environment and can sometimes be very hectic and chaotic, not very laid back despite people being able to work from home

    Advice to Senior ManagementEmphasize communication between teams and offices -- lots of people are remote workers or are on the road a lot so it makes it that much more important that everyone communicates with each other

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

    1 person found this helpful  

    Making a difference in healthcare by leveraging the unique strengths of really great people!

    Service Manager (Current Employee) Chicago, IL

    ProsThe greatest satisfaction comes from knowing you can make a difference. If you have a great idea, you can run with it with blessings and support!

    ConsThere are lots of moving parts and it's tough sometimes to see all the inter-related issues and impact of decisions.

    Advice to Senior ManagementPlease continue to push the envelope and innovate to better support our clients. Listen to them, respond to them, remember that we all work for them.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

    1 person found this helpful  

    Regional Director

    Sales (Current Employee) South Bend, IN

    ProsBest leadership, very well respected by our clients, excellent products and solutions, very satisfied employee.

    ConsMultiple office locations requires greater effort to connect with colleagues

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

    1 person found this helpful  

    My experience at Press Ganey has been rewarding and satisfying.

    Anonymous Employee (Current Employee)

    ProsWe generally work with people that want to have a positive influence on healthcare and peoples lives. The pay is good and we get to be creative in how we work with clients and prospects. Leadership communicates well encourages problem solving.

    ConsIntegration of firms we've acquired into one cohesive organization seems to be challenge...not sure why.

    Advice to Senior ManagementContinue to enhance online analytics platform without increased pricing.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Disapproves of CEO

    2 people found this helpful  

    A Hot Mess

    Anonymous Employee (Current Employee) South Bend, IN

    ProsSome departments/teams are quite flexible and reasonable about work life balance, including working from home when needed.

    ConsSome departments/teams have a culture of constant chaos, tension and pressure.

    The company's new executive team(s) over the past few years have made it very clear that they are not interested in investment or retention of staff level employees. Overall, the morale in my department has improved a bit but remains low.

    The company is extremely top-heavy with many executives paid highly to make the important decisions (or, more accurately, to argue with each other over decisions that never get made, or get made only to be reversed within months) and not enough staff to complete work. Executives are out of touch with the actual work going on at any given time.

    No, I would not recommend this company to a friend

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    Really Good Team

    Anonymous Employee (Current Employee)

    ProsThis team is very close knit and works hard. I can rely on my colleagues to get things done and we all have a lot of pride in what we do.

    The direction of the company is pretty compelling. No one else can do what Press Ganey can today, so I'm proud to work on something really different.

    Compensation is good - and there is still a 401k match! (which no one has anymore).

    ConsThere's a lot of volume and you have to sort out how and where you are going to spend your time. It's constant prioritizing so you don't get overwhelmed. Not so balanced...

    Advice to Senior ManagementI think it's the same everywhere. But we have a solid company, so it makes it worth the effort.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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