Press Ganey Reviews

Updated July 20, 2015
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
40 Ratings

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance) (in 6 reviews)

  • Press Ganey has a strong history of improving the patient experience (in 7 reviews)

Cons
  • Every position does require a lot of work but you do get recognized for your hard work (in 6 reviews)

  • 5-10% turnover with new management is normal (in 5 reviews)

More Pros and Cons

45 Employee Reviews

Sort: Popular Rating Date
  1. Featured Review

    Helpful (1)

    Great company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ability to move up within the company and within departments Great Benefits Great Management Team Pres Ganey Empowers you to succeed if you are willing to put the work in

    Cons

    Potential for long or weekend hours at times although this is rare and usually project based.

    Advice to Management

    Keep up the great work. Empower the employees.

    Press Ganey Response

    May 19, 2015 – Director of Internal Communications

    Thanks for your feedback. I hope that Press Ganey continues to challenge you and present opportunities this year as we continue our mission to help clients reduce patient suffering. We appreciate ... More


  2. Top place to work in South Bend, Indiana

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (More than 5 years)

    Pros

    Pat Ryan and his team have done an incredible job leading PG through development, growth, and ultimately many great successes as a company. We are the thought leader in our industry. When you comes to work, you feel like you are a part of the PG family. You also get the feeling that you are making the difference in a given patient's experience with your everyday work. We get bonuses, they buy us fleeces when it's cold out, and water bottles to stay healthy. The hours can be flexible. They want you to have work life balance. We have team outings. There is recognition for hard work and successful outcomes internally. They urge us to engage with mgmt, and share our honest feedback. Then they listen to it. They offer professional development if you want it. They have a mentor program. If you want to work at a place where you feel good about what you do, you'd like to have some amount of fun, you like working on teams, and you want to feel very supported, this is the place for you. If you only choose to see the negative, and you like to complain alot instead of being a part of the solution, this may not be the place for you. There will never be a perfect job, but this comes pretty close for me.

    Cons

    It's really cold in the winter time here in South Bend, Indiana.


  3. Wonderful company to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (More than 5 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Great environment! It feels almost like a family when I come to the office. I'm happy to see everyone and people happy to see me. Possibility work from home. I live about 40 ml away from the office and that possibility don't drive every day when traffic is just terrible is very good. Health activities. We have fruits in our office every day, wellness committee that organize some healthy events and walking buddies for lunch time. :) Company celebrations and picnics. (That is always good :) )

    Cons

    Old building and as a result hot/cold temperature in the office. Not very much space to grow professionally.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great place to work at

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in Chicago, IL
    Current Employee - Developer in Chicago, IL

    I have been working at Press Ganey full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good management. Lenient on working from home. Learn a lot. Happy environment. Able to move up in the organization.

    Cons

    Some overtime and weekend hours, but this is rare and project based. Lack if training structure at first, it's more the new employee digging for information.

    Advice to Management

    Keep up the good work


  6. Phone center Rep.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in South Bend, IN
    Former Employee - Call Center Representative in South Bend, IN

    I worked at Press Ganey full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Overtime is encouraged. extra hours always available. They feed you breakfast and lunch on the weekends. You are always trained before taking on a new task.

    Cons

    Outbound automated calls so customers are not always happy to be getting called. you might get the feeling that your conversation is being heard by someone else on the spot so that might make you a bit nervous if you are a new employee

    Advice to Management

    You should collaborate with the hospital staff in getting deceased patients out of the system so that they dont get called. the families of the deceased are still grieving and get very upset when they hear we are calling asking for the deceased patient.


  7. Great Opportunities!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Press Ganey

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Press Ganey is an exciting company to work for! I get to work with many talented and knowledgeable colleagues, from whom I learn something new every day, all while making a difference for patients and their families. Press Ganey provides development and career advancement opportunities for employees, and staff begin to feel like your family away from home. This is a very supportive environment in which to work.

    Cons

    Although not necessarily a "con", our environment is constantly changing and evolving, as is the nature of healthcare. To be truly successful working for Press Ganey, one should really embrace change and be comfortable not being 100% comfortable every day.


  8. Managing Engagement Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor
    Current Employee - Advisor

    I have been working at Press Ganey

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - get to do a job I love - great resources - talented employees - mission of the organization

    Cons

    - workload is very stressful - keeping up with new knowledge is tough

    Advice to Management

    do a better job with caseload distribution, make better efforts to recognize the client facing staff...not just talk about the execs all the time.


  9. Opportunity for Growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Specialist in South Bend, IN
    Current Employee - Support Specialist in South Bend, IN

    I have been working at Press Ganey full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I have been with Press Ganey for a number of years, and have recently been promoted to a new job title. So far, the new position seems both challenging and rewarding, and I enjoy taking on these new responsibilities. The benefits package you receive on day one starting here is almost unheard of in any other company. Press Ganey puts a great emphasis on work/life balance, and I stand firm with their mission statement to reduce patient suffering.

    Cons

    The only minor complaint I would have is the salary. I personally feel that I should be compensated just a bit more for the amount of work and responsibilities I have undertaken, but it is not an unreasonable compensation.

    Press Ganey Response

    Jun 19, 2015 – Director of Internal Communications

    Thanks for your thoughtful review. Our HR team performs an annual comprehensive review of salaries to ensure we are remaining competitive with the market. And I agree, our benefits package is second ... More


  10. Great place to work with great people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN

    I have been working at Press Ganey full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Even though we are always extremely busy and worried about meeting deadlines, everyone always keeps a positive attitude and this is very contagious. I have met some great people in my 3 years here and I am very thankful for these relationships I have formed. The company also has a great mission so you feel like you are actually making a difference in your work.

    Cons

    As I mentioned before, we are usually very busy so we may have to work some OT and weekends but it's not a common thing.

    Advice to Management

    Keep doing what you're doing.


  11. Senior Executive Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN

    I have been working at Press Ganey

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Culture Teamwork Caring Environment Passion about what we do Thriving organization

    Cons

    None -- I love everything about my job and the people with whom I work



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