Press Ganey Reviews

Updated June 12, 2015
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3.0
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Recommend to a friend
Approve of CEO
Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
4 Ratings

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance) (in 6 reviews)

  • Press Ganey has a strong history of improving the patient experience (in 7 reviews)

Cons
  • Every position does require a lot of work but you do get recognized for your hard work (in 6 reviews)

  • 5-10% turnover with new management is normal (in 5 reviews)

More Pros and Cons

5 Employee Reviews

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  1. Helpful (5)

    The company hacks have distorted the real picture of Press Ganey

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Boston, MA
    Current Employee - Senior Software Engineer in Boston, MA

    I have been working at Press Ganey full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The Boston Office has a lot of great people.

    Cons

    The current senior managment comes accross as clueless. They have exciting visions with no ablitiy to execute on them.

    Advice to Management

    Communicate a road map. It is hard to find a directoin to a great destination without a clue about where you are today and a plan to get from the current situation to an exciting future.


  2. Helpful (4)

    The Iron Triangle

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Addison, TX
    Current Employee - Project Manager in Addison, TX

    I have been working at Press Ganey full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Allowed me to work from home often. Was completely up to date and on the "bleeding" edge of technology.

    Cons

    Agile Methodology + set scope, set team, and set timeline + no ability to negotiate or assist in the initial setting of the timeline = disastrous projects. This would be OK if it were not the norm here.

    Advice to Management

    Read Management 3.0 and learn how to be Agile Managers. Adjust the release planning to allow for continuous delivery and regular deployments.


  3. Helpful (1)

    Not fair accross the board

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in South Bend, IN
    Current Employee - Account Manager in South Bend, IN

    I have been working at Press Ganey full-time (More than 8 years)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Flexibility is great! Great co-workers th a t willing to help. Casual dress code.

    Cons

    A lot of the front line staff are not recognized for their hard work. Inequality within same departments, promotions are not based on anything concrete nor hard work.


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  5. Helpful (2)

    Regional Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Director in Atlanta, GA
    Current Employee - Regional Director in Atlanta, GA

    I have been working at Press Ganey full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great theoretical product space and future in healthcare market

    Cons

    Poor management skill set with Nepotistic mentality, poor culture- Company has recently hired a number of previous Broadland employees into management and executive position who either never made the cut to work with MedAssets or couldn't make the cut once the got to med assets

    Advice to Management

    Stick with the people who got you here not unethical leaders from other organizations that were let go because the couldn't cut the muster.


  6. Helpful (1)

    Account Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Press Ganey

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Press Ganey is a good company to work for, they are flexible, understanding, 9-5 and no holidays, and have a very good reputation in the market.

    Cons

    The Cons I have are not about the company but about my specific role in the company. As an Account Manager the workload is so high that it makes the stress of the job sometimes overwhelming. There is a lot of turn around (most from internal promotions which is good), but it makes it hard on the AM's left behind to keep up. Since I started my workload has only grown and grown with no relief in sight. I have to work many nights and weekends. Vacations are more stressful because I know I'll be coming back to even more work. Quite frankly the pay is not enough for all of the work an Account Manager is responsible for. Account managers carry the bulk of the work load as far as dealing with clients and make the least of all the account team members. I started this position because my family moved to the area, previously I worked at a hospital and made a lot more without so many responsibilities and this much stress. The processes are very manual and learning all you need to to perform tasks is sometimes very difficult.

    Advice to Management

    I really think management needs to understand the value of account managers, we are losing a lot of people because of the amount of work related to the job and should be compensated for it. We were told a long time ago that "they" were researching the pay scale and would be increasing it based on the market but still haven't heard anything about that. I don't feel I should have to work from home nights and weekends just to keep up with my work load and not be making as much as other parts of the account team, or at least more than what we are making now.



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