Press Ganey Reviews

Updated May 28, 2015
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5.0
35 Reviews
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
33 Ratings

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance) (in 6 reviews)

  • Press Ganey has a strong history of improving the patient experience (in 7 reviews)

Cons
  • Every position does require a lot of work but you do get recognized for your hard work (in 6 reviews)

  • New management has come in and destroyed what was a great company (in 5 reviews)

More Pros and Cons

35 Employee Reviews

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  1. Featured Review

    Helpful (1)

    Great company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ability to move up within the company and within departments
    Great Benefits
    Great Management Team
    Pres Ganey Empowers you to succeed if you are willing to put the work in

    Cons

    Potential for long or weekend hours at times although this is rare and usually project based.

    Advice to Management

    Keep up the great work. Empower the employees.

    Press Ganey Response

    May 19, 2015Director of Internal Communications

    Thanks for your feedback. I hope that Press Ganey continues to challenge you and present opportunities this year as we continue our mission to help clients reduce patient suffering. We appreciate ... More

  2. Senior Executive Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN

    I have been working at Press Ganey

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Culture
    Teamwork
    Caring Environment
    Passion about what we do
    Thriving organization

    Cons

    None -- I love everything about my job and the people with whom I work

  3. Helpful (1)

    PMO

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    1. Work that matters: The work I do matters to the growth of the organization and there is tremendous respect and recognition to the work I do. It also adds value from the customer point of view, as the work I do drives the customer deliverable.

    2. Innovation: Press Ganey is driving Innovation in the healthcare industry through its thoughtful strategies and expertise. It is always exciting to be working for a company where they value Innovation and spend on Innovation. There is a culture to appreciate new ideas and the management values new approaches and ideas to be successful in this challenging and every changing market.

    3. Work-Life Balance: Great company to work for with a good work-life balance. The company is flexible with its work policy and there is no micro-management, and a great deal of trust is shown on the employees.

    Cons

    Change is constant, and sometimes there is more change than required. But these are growing pains for an organization which is expanding by leaps and bounds.

    Advice to Management

    1) Don't be so reactive to market.
    2) Try to do whatever it takes to keep good talent.
    3) Keep doing what you are doing

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Awesome Professional Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Extremely strategic company, constantly innovating ideas and products. Clinical leadership is unmatched in the industry. Incredible clients who want to partner to change the patient experience. Best benefits I have had in years. Great, smart people to work with. Love going to work every day!

    Cons

    I don't have any - I truly enjoy the leaders, clients and my colleagues!

    Advice to Management

    Keep the great information coming - we are all behind the mission one hundred percent!!

    Press Ganey Response

    May 19, 2015Director of Internal Communications

    Thanks for your thoughtful review. It's great to hear your enthusiasm and commitment to our mission. We'll continue to communicate the company's vision to ensure everyone is on the same page and ... More

  6. I support the Press Ganey frontline associates

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Press Ganey full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Very entrepreneurial company
    Senior leadership is very bright, engaged with clients, and understands this industry
    Client-focused organization
    Great pay and benefits
    A lot of reinvestment back into the business to improve client value realization

    Cons

    We work very hard (long hours and occassional weekends)

    Advice to Management

    Keep up the great work!

  7. Sincere goal to comprehensively Transform Healthcare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Director in Northeast, NY
    Current Employee - Regional Director in Northeast, NY

    I have been working at Press Ganey

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    No longer simply the leading "survey company" Press Ganey is now considered a formidable thought leader in the industry having recruited such well respected experts as Dr. Tom Lee and Dr.Jim Merlino. Through development or M&A Press Ganey is making significant investments in strategic solutions that matter to clients. It's personally gratifying to meet with Senior Leaders at client organizations who see us as providing solutions, not just products

    Cons

    Lots of change-new colleagues,new Org structures,etc...
     It sometimes takes a while to find out who to go to for what as it's constantly evolving. But usually it results in a pleasant surprise as you are introduced to a new Subject Matter Expert or find out that something that a client needs is already under development.

    Advice to Management

    Schedule periodic "town halls" with just the RD's/ Frontline staff.
    We're the boots on the ground and many of us have been in healthcare a pretty long time and can provide strategic, direct feedback from client Sr. Leaders.

  8. If you care about making a difference in the patient experience - this is the company for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Press Ganey cares about patients - which is evident in our Compassionate Connected Care model. We are about reduction of suffering. I work with people who are mission-driven - who are energized by this vision and want to make a difference in the world - and with our clients/partners. People have certain ideas about consulting companies - and that is NOT us.

    Cons

    You had better be comfortable with change - and about stepping up to express your opinions. I say this especially to our Morehead colleagues. Get over it - you are Press Ganey now and we are so happy to have you! Apply what you know about culture to help us be better as a company. Your opinion and thoughts are invaluable.

    Advice to Management

    Keep doing what you are doing. It is making a difference.

    Press Ganey Response

    Jan 16, 2015Director of Internal Communications

    Thanks for your thoughtful review. And I agree, we value the opinions of our (former) Morehead colleagues in helping us to employ best practices to strengthen employee engagement.

  9. Helpful (2)

    Investing in the Future.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in South Bend, IN
    Current Employee - Operations in South Bend, IN

    I have been working at Press Ganey full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Press Ganey continues to invest in the future of their products and their people. The 3 million dollar investment in the Operation's facility in South Bend was timely and well received. This new facility gives the Operation's Team plenty of room for growth and the stability of staying in South Bend. The Information Technology Team is continually enhancing our products and introducing new technology to help the Operation's team become more efficient. This is all needed because the Sale's Team continues to win and win big in our space.

    Cons

    The major hurdles we face are keeping up with the Government mandates on the CAHPS products, while rolling out enhancements for our other products. They are both fighting for the same resources at the same time, which then requires our team to put in long hours to accomplish all tasks. This effort is not always recognized by Senior Leaders.

    Advice to Management

    Dedicate more resources to our CAHPS effort. This will allow others to concentrate on other parts of our business.

  10. Amazing opportunities at an industry thought leader

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in South Bend, IN
    Current Employee - Operations in South Bend, IN

    I have been working at Press Ganey full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people at Press Ganey are amazing. They are highly motivated, passionate about our clients, and focused on bringing about positive change in the health care industry. The culture promotes teamwork and there is always a positive, highly charged energy in every office.

    Cons

    The pace of work is very fast, which can prove challenging, as Press Ganey looks to shape the future of the patient experience in health care.

    Advice to Management

    Associates at all levels have great ideas and varying perspectives. Finding time to talk with individuals across departments and responsibilities can prove insightful and offer a fresh look into the company and our work.

  11. A great, innovative company to work for, who puts the patients at the center of the mission.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN

    I have been working at Press Ganey full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Our senior executive team is extremely involved with our clients, and they are investing in the right places to ensure that we are positioned at the market leader. Since Pat Ryan has joined Press Ganey, we have solidified our thought leadership, and have clarified our mission - which is to partner with health care organizations to improve the patient experience. The pay is great, the work is meaningful, and we have fun while we are doing it.

    Cons

    There is a strong focus on the bottom line. We have to justify all expenses - which is a good thing, but it means there is some red tape to jump through.

    Advice to Management

    Keep listening to the clients! Keep listening to the employees!


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