Press Ganey Reviews

Updated June 24, 2015
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
39 Ratings

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance) (in 6 reviews)

  • Press Ganey has a strong history of improving the patient experience (in 7 reviews)

Cons
  • Every position does require a lot of work but you do get recognized for your hard work (in 6 reviews)

  • 5-10% turnover with new management is normal (in 5 reviews)

More Pros and Cons

43 Employee Reviews

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  1. Featured Review

    Helpful (1)

    Great company to work for!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Ability to move up within the company and within departments
    Great Benefits
    Great Management Team
    Pres Ganey Empowers you to succeed if you are willing to put the work in

    Cons

    Potential for long or weekend hours at times although this is rare and usually project based.

    Advice to Management

    Keep up the great work. Empower the employees.

    Press Ganey Response

    May 19, 2015Director of Internal Communications

    Thanks for your feedback. I hope that Press Ganey continues to challenge you and present opportunities this year as we continue our mission to help clients reduce patient suffering. We appreciate ... More


  2. Great place to work at

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in Chicago, IL
    Current Employee - Developer in Chicago, IL

    I have been working at Press Ganey full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good management.
    Lenient on working from home.
    Learn a lot.
    Happy environment.
    Able to move up in the organization.

    Cons

    Some overtime and weekend hours, but this is rare and project based.
    Lack if training structure at first, it's more the new employee digging for information.

    Advice to Management

    Keep up the good work


  3. Phone center Rep.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in South Bend, IN
    Former Employee - Call Center Representative in South Bend, IN

    I worked at Press Ganey full-time (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Overtime is encouraged. extra hours always available. They feed you breakfast and lunch on the weekends. You are always trained before taking on a new task.

    Cons

    Outbound automated calls so customers are not always happy to be getting called. you might get the feeling that your conversation is being heard by someone else on the spot so that might make you a bit nervous if you are a new employee

    Advice to Management

    You should collaborate with the hospital staff in getting deceased patients out of the system so that they dont get called. the families of the deceased are still grieving and get very upset when they hear we are calling asking for the deceased patient.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great Opportunities!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Press Ganey

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Press Ganey is an exciting company to work for! I get to work with many talented and knowledgeable colleagues, from whom I learn something new every day, all while making a difference for patients and their families. Press Ganey provides development and career advancement opportunities for employees, and staff begin to feel like your family away from home. This is a very supportive environment in which to work.

    Cons

    Although not necessarily a "con", our environment is constantly changing and evolving, as is the nature of healthcare. To be truly successful working for Press Ganey, one should really embrace change and be comfortable not being 100% comfortable every day.


  6. Great place to work with great people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN

    I have been working at Press Ganey full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Even though we are always extremely busy and worried about meeting deadlines, everyone always keeps a positive attitude and this is very contagious. I have met some great people in my 3 years here and I am very thankful for these relationships I have formed. The company also has a great mission so you feel like you are actually making a difference in your work.

    Cons

    As I mentioned before, we are usually very busy so we may have to work some OT and weekends but it's not a common thing.

    Advice to Management

    Keep doing what you're doing.


  7. Opportunity for Growth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Specialist in South Bend, IN
    Current Employee - Support Specialist in South Bend, IN

    I have been working at Press Ganey full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I have been with Press Ganey for a number of years, and have recently been promoted to a new job title. So far, the new position seems both challenging and rewarding, and I enjoy taking on these new responsibilities. The benefits package you receive on day one starting here is almost unheard of in any other company. Press Ganey puts a great emphasis on work/life balance, and I stand firm with their mission statement to reduce patient suffering.

    Cons

    The only minor complaint I would have is the salary. I personally feel that I should be compensated just a bit more for the amount of work and responsibilities I have undertaken, but it is not an unreasonable compensation.

    Press Ganey Response

    Jun 19, 2015Director of Internal Communications

    Thanks for your thoughtful review. Our HR team performs an annual comprehensive review of salaries to ensure we are remaining competitive with the market. And I agree, our benefits package is second ... More


  8. Managing Engagement Advisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Advisor
    Current Employee - Advisor

    I have been working at Press Ganey

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - get to do a job I love
     - great resources
     - talented employees
     - mission of the organization

    Cons

    - workload is very stressful
     - keeping up with new knowledge is tough

    Advice to Management

    do a better job with caseload distribution, make better efforts to recognize the client facing staff...not just talk about the execs all the time.


  9. Senior Executive Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN

    I have been working at Press Ganey

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Culture
    Teamwork
    Caring Environment
    Passion about what we do
    Thriving organization

    Cons

    None -- I love everything about my job and the people with whom I work


  10. Helpful (1)

    PMO

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    1. Work that matters: The work I do matters to the growth of the organization and there is tremendous respect and recognition to the work I do. It also adds value from the customer point of view, as the work I do drives the customer deliverable.

    2. Innovation: Press Ganey is driving Innovation in the healthcare industry through its thoughtful strategies and expertise. It is always exciting to be working for a company where they value Innovation and spend on Innovation. There is a culture to appreciate new ideas and the management values new approaches and ideas to be successful in this challenging and every changing market.

    3. Work-Life Balance: Great company to work for with a good work-life balance. The company is flexible with its work policy and there is no micro-management, and a great deal of trust is shown on the employees.

    Cons

    Change is constant, and sometimes there is more change than required. But these are growing pains for an organization which is expanding by leaps and bounds.

    Advice to Management

    1) Don't be so reactive to market.
    2) Try to do whatever it takes to keep good talent.
    3) Keep doing what you are doing

    Press Ganey Response

    Jun 19, 2015Director of Internal Communications

    Thanks for your feedback. We'll continue to keep the lines of communication open, especially since we are focused on adapting to the constant changes going on within the industry. I'm happy to hear ... More


  11. Awesome Professional Experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Extremely strategic company, constantly innovating ideas and products. Clinical leadership is unmatched in the industry. Incredible clients who want to partner to change the patient experience. Best benefits I have had in years. Great, smart people to work with. Love going to work every day!

    Cons

    I don't have any - I truly enjoy the leaders, clients and my colleagues!

    Advice to Management

    Keep the great information coming - we are all behind the mission one hundred percent!!

    Press Ganey Response

    May 19, 2015Director of Internal Communications

    Thanks for your thoughtful review. It's great to hear your enthusiasm and commitment to our mission. We'll continue to communicate the company's vision to ensure everyone is on the same page and ... More



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