Press Ganey

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Press Ganey Reviews

Updated Jul 30, 2014
All Employees Current Employees Only

2.8 91 reviews

48% Approve of the CEO

Press Ganey CEO Patrick T. Ryan

Patrick T. Ryan

(73 ratings)

44% of employees recommend this company to a friend

Review Highlights

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance) (in 5 reviews)

  • There are still some good people with a moral compass and try to do the right thing (in 5 reviews)


Cons
  • Every position does require a lot of work but you do get recognized for your hard work (in 5 reviews)

  • New management has come in and destroyed what was a great company (in 5 reviews)

More Highlights
17 Employee Reviews Back to all reviews
in
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Tough Interview; good place to work

    Human Resources (Current Employee) South Bend, IN

    ProsCompany is financially stable and in a high-growth mode.

    ConsFor some positions pay is below average.

    Advice to Senior ManagementReview competitors hiring practices and pay.

    Yes, I would recommend this company to a friend

    1 person found this helpful  

    Great company to work for.

    Anonymous Employee (Former Employee)

    ProsGreat professional opportunities in patient satisfaction.

    ConsTravel can be a bit much.

    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    Nice place to work

    Clerk (Former Employee) South Bend, IN

    Prosmanagement was helpful (as a new employee) to show how to do things, very appreciative of your work. Good pay, benefits ok.

    ConsCould of had more training, employee I was replacing really did not want to show me much about the job.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    • Approves of CEO

     

    Moving in the right direction

    Anonymous Employee (Current Employee)

    ProsTalented and committed employees, growth opportunities, industry leader, excellent mission.

    ConsWe've experienced three executive teams in the past two year, each with their own business model and leadership style. However, there has been stability in the past year and a strong focus on innovation and growth.

    Advice to Senior ManagementTake time to hear employees; take action on issues identified in the employee survey. Provide clear mission and vision to align the company and engage employees.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
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    • Approves of CEO

     

    Great people

    Anonymous Employee (Former Employee)

    ProsGreat product and great people to work with

    ConsCEO changed multiple times over a few year period

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    You need to be an entrepreneur

    Anonymous Employee (Current Employee)

    Pros1. if you have a great idea and share it - you can make it a reality
    2. We now have the right senior leadership - with Dr. Lee - to articulate our true mission
    3. Quality of life - working virtually ensures it

    Cons1. Yes - you must work hard. You had better care about the patient experience. If you do not - this will not be a fit for you.
    2. You must be patient. Our corporate culture is growing - getting better every day. We are not there yet - and you will be happier here if you can take a longer-term view.
    3. Most people on either coast take a pay cut for quality of life.

    Advice to Senior Management1. Make yourself accessible.
    2. Stop promoting family members - or at least give others an equal opportunity at those newly-created positions.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Sticking to a great mission

    Anonymous Employee (Current Employee)

    ProsPress Ganey is truly focused on improving the patient experience. Few organizations have the data and front line team to make such a great impact in an important area. There are many great individuals at the company that work hard to achieve the mission and truly care about each other. As an employee, you feel like you can express and implement your ideas without too much red tape.

    ConsLeadership has a tough job staying on top of the market and figuring out where we need to expand to stay competitive. There is a lot of change, which is always difficult. A lot of the employees work remotely, which improves work/life balance but makes it hard to feel daily support from colleagues or simply brainstorm ideas.

    Advice to Senior ManagementFocus on empowering individuals and teams to lead the change that needs to happen. Take a close look at the HR department and recruiting strategy or it will be tough to keep a competitive workforce.

    Yes, I would recommend this company to a friend

    2 people found this helpful  

    Mixed

    Comment Processor (Former Employee) South Bend, IN

    ProsUsed to be a great family atmosphere

    ConsNo longer interested in employee retention or ideas

    Advice to Senior ManagementListen to those other than just Mgmt.

    • Culture & Values
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    • Approves of CEO

    1 person found this helpful  

    Lot's of work to come but a bright future

    Anonymous Employee (Current Employee) South Bend, IN

    ProsThe company has struggled in the past, but it very much seems to be on the rise. The work environment is casual and my co-workers are friendly and intelligent. There was a management change two years ago and its revitalized a spirit of creativity and new ideas.

    ConsThere has been some major changes in the past two years, there is no doubt it has turned the company around. It has however made a few employees a little uncomfortable and resulted in some jumping ship. This has presented a great opportunities to those who stick around to show some initiative but has increased to over all work load.

    Advice to Senior ManagementDo what you can to put employees at ease and get them them behind these changes. The ship is going in the right direction, it just needs the crew to be excited about the course to really pick up speed.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
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    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Really Good Team

    Anonymous Employee (Current Employee)

    ProsThis team is very close knit and works hard. I can rely on my colleagues to get things done and we all have a lot of pride in what we do.

    The direction of the company is pretty compelling. No one else can do what Press Ganey can today, so I'm proud to work on something really different.

    Compensation is good - and there is still a 401k match! (which no one has anymore).

    ConsThere's a lot of volume and you have to sort out how and where you are going to spend your time. It's constant prioritizing so you don't get overwhelmed. Not so balanced...

    Advice to Senior ManagementI think it's the same everywhere. But we have a solid company, so it makes it worth the effort.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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