Press Ganey Reviews

Updated July 20, 2015
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  1. If you care about making a difference in the patient experience - this is the company for you!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Press Ganey cares about patients - which is evident in our Compassionate Connected Care model. We are about reduction of suffering. I work with people who are mission-driven - who are energized by this vision and want to make a difference in the world - and with our clients/partners. People have certain ideas about consulting companies - and that is NOT us.

    Cons

    You had better be comfortable with change - and about stepping up to express your opinions. I say this especially to our Morehead colleagues. Get over it - you are Press Ganey now and we are so happy to have you! Apply what you know about culture to help us be better as a company. Your opinion and thoughts are invaluable.

    Advice to Management

    Keep doing what you are doing. It is making a difference.

    Press Ganey Response

    Jan 16, 2015 – Director of Internal Communications

    Thanks for your thoughtful review. And I agree, we value the opinions of our (former) Morehead colleagues in helping us to employ best practices to strengthen employee engagement.


  2. Company that cares!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great benfits. One company that definitenly takes care of their employees.

    Cons

    Hard to work up in the ranks.

    Advice to Management

    Promote when a promotion is due and not make them apply, interview, etc, for the promotion.


  3. Great people!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Supportive team. Driven and motivated individuals.

    Cons

    Limited upward movement. Lots of remote employees

    Advice to Management

    Career growth. Creating a sense of company culture through engaging remote employees

    Press Ganey Response

    Jan 16, 2015 – Director of Internal Communications

    Thanks for your review. We will continue to focus on professional development this year through the launch of the corporate mentoring program, which will also help engage remote associates who ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Really is a great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    I have been with Press Ganey over 10 years, through the ups and downs that all companies have, and I have always been impressed with how our staff bands together and always comes out on top. I feel that Press Ganey has become my second family. I know that people here care about me, and want me to succeed. In my time with PG I have been promoted 5 times, and have been able to grow in my career, and I see I have many more opportunities ahead. Along with being able to grow I am constantly challenged. Every day is different, and I find the change and the challenges thrown my way exciting and makes me look forward to coming to work every day.

    Cons

    Like any growing company, we have hurdles to over come and our ups and downs. It is how we handle and get through the hard times that make us successful. I know leadership would like to promote everyone and give everyone an opportunity to grow in their careers, but that takes time.

    Advice to Management

    It is important for front line managers and leaders to promote the culture of PG with their staff. It seems like there are times we are waiting on the CEO, COO to own the culture of PG, and that is not always possible.

    Press Ganey Response

    Jan 16, 2015 – Director of Internal Communications

    Thank you for your thoughtful response. I'm glad to hear you have enjoyed a successful career with Press Ganey.


  6. Helpful (2)

    Disappointing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in South Bend, IN
    Current Employee - Account Manager in South Bend, IN

    I have been working at Press Ganey full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Great Benefits Flexible work hours Very little travel Genuinely good people

    Cons

    No opportunity to advance Do not give raises Account Management is a dead end job, constant turnover of employees due to low pay

    Press Ganey Response

    Jan 22, 2015 – VP, Human Resources and Org Development

    I’m sorry to hear that you have not yet had an opportunity to advance in your current role. We promoted 19 Account Managers in 2014, both within their functional area and to other positions within ... More


  7. Good

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Decision Analytics and Research in Chicago, IL
    Current Intern - Decision Analytics and Research in Chicago, IL

    I have been working at Press Ganey as an intern (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great place for interns. Interns get really project practice and guidance. Team work driven. Open office and people are really nice each other.

    Cons

    Nothing here! Because I'm just an intern and stayed for like less than 5 months, I don't have much opportunity to get in touch with higher management team.


  8. Helpful (2)

    Investing in the Future.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in South Bend, IN
    Current Employee - Operations in South Bend, IN

    I have been working at Press Ganey full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Press Ganey continues to invest in the future of their products and their people. The 3 million dollar investment in the Operation's facility in South Bend was timely and well received. This new facility gives the Operation's Team plenty of room for growth and the stability of staying in South Bend. The Information Technology Team is continually enhancing our products and introducing new technology to help the Operation's team become more efficient. This is all needed because the Sale's Team continues to win and win big in our space.

    Cons

    The major hurdles we face are keeping up with the Government mandates on the CAHPS products, while rolling out enhancements for our other products. They are both fighting for the same resources at the same time, which then requires our team to put in long hours to accomplish all tasks. This effort is not always recognized by Senior Leaders.

    Advice to Management

    Dedicate more resources to our CAHPS effort. This will allow others to concentrate on other parts of our business.


  9. Amazing opportunities at an industry thought leader

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in South Bend, IN
    Current Employee - Operations in South Bend, IN

    I have been working at Press Ganey full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people at Press Ganey are amazing. They are highly motivated, passionate about our clients, and focused on bringing about positive change in the health care industry. The culture promotes teamwork and there is always a positive, highly charged energy in every office.

    Cons

    The pace of work is very fast, which can prove challenging, as Press Ganey looks to shape the future of the patient experience in health care.

    Advice to Management

    Associates at all levels have great ideas and varying perspectives. Finding time to talk with individuals across departments and responsibilities can prove insightful and offer a fresh look into the company and our work.


  10. A great, innovative company to work for, who puts the patients at the center of the mission.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN

    I have been working at Press Ganey full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Our senior executive team is extremely involved with our clients, and they are investing in the right places to ensure that we are positioned at the market leader. Since Pat Ryan has joined Press Ganey, we have solidified our thought leadership, and have clarified our mission - which is to partner with health care organizations to improve the patient experience. The pay is great, the work is meaningful, and we have fun while we are doing it.

    Cons

    There is a strong focus on the bottom line. We have to justify all expenses - which is a good thing, but it means there is some red tape to jump through.

    Advice to Management

    Keep listening to the clients! Keep listening to the employees!


  11. Making an Impact on Healthcare alongside talented individuals

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Since my first day working at Press Ganey, I've been blown away by the friendliness and dedication of my colleagues. While we have experienced tremendous growth, I continue to come to work excited each day both because of our mission (giving patients a voice in healthcare) and because of the committed and insanely talented people I get to partner with on that mission every day.

    Cons

    You have to be open to change, and working in a fast-paced environment. Healthcare as an industry is ever changing, and we are trying to stay ahead, so be prepared!

    Advice to Management

    Continue to listen to associates, take the employee feedback seriously, and remain transparent.



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