Press Ganey

www.pressganey.com

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  1. 1 person found this helpful  

    Rewarding, hard work

    • Senior Management
    • Culture & Values
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern

    I have been working at Press Ganey as an intern

    Pros

    Everyone is very dedicated to their work and this leads to very accomplished workers who will do all they can to achieve success

    Cons

    It is a very corporate environment and can sometimes be very hectic and chaotic, not very laid back despite people being able to work from home

    Advice to ManagementAdvice

    Emphasize communication between teams and offices -- lots of people are remote workers or are on the road a lot so it makes it that much more important that everyone communicates with each other

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Making a difference in healthcare by leveraging the unique strengths of really great people!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Manager in Chicago, IL
    Current Employee - Service Manager in Chicago, IL

    I have been working at Press Ganey full-time (more than 10 years)

    Pros

    The greatest satisfaction comes from knowing you can make a difference. If you have a great idea, you can run with it with blessings and support!

    Cons

    There are lots of moving parts and it's tough sometimes to see all the inter-related issues and impact of decisions.

    Advice to ManagementAdvice

    Please continue to push the envelope and innovate to better support our clients. Listen to them, respond to them, remember that we all work for them.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 3 people found this helpful  

    A Hot Mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN

    I have been working at Press Ganey full-time (more than 5 years)

    Pros

    Some departments/teams are quite flexible and reasonable about work life balance, including working from home when needed.

    Cons

    Some departments/teams have a culture of constant chaos, tension and pressure.

    The company's new executive team(s) over the past few years have made it very clear that they are not interested in investment or retention of staff level employees. Overall, the morale in my department has improved a bit but remains low.

    The company is extremely top-heavy with many executives paid highly to make the important decisions (or, more accurately, to argue with each other over decisions that never get made, or get made only to be reversed within months) and not enough staff to complete work. Executives are out of touch with the actual work going on at any given time.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 1 person found this helpful  

    My experience at Press Ganey has been rewarding and satisfying.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time

    Pros

    We generally work with people that want to have a positive influence on healthcare and peoples lives. The pay is good and we get to be creative in how we work with clients and prospects. Leadership communicates well encourages problem solving.

    Cons

    Integration of firms we've acquired into one cohesive organization seems to be challenge...not sure why.

    Advice to ManagementAdvice

    Continue to enhance online analytics platform without increased pricing.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Flexible and forward thinking - constantly changing and challenging employees to go above and beyond.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than 5 years)

    Pros

    Career development, opportunities for professional growth, teamwork, flexibility, good leadership, thought provoking

    Cons

    Sometimes the amount of work surpasses the amount of resources that we have.

    Advice to ManagementAdvice

    Appreciate employees at all levels as much as possible.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Regional Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales in South Bend, IN
    Current Employee - Sales in South Bend, IN

    I have been working at Press Ganey full-time (more than 3 years)

    Pros

    Best leadership, very well respected by our clients, excellent products and solutions, very satisfied employee.

    Cons

    Multiple office locations requires greater effort to connect with colleagues

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Really Good Team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than 3 years)

    Pros

    This team is very close knit and works hard. I can rely on my colleagues to get things done and we all have a lot of pride in what we do.

    The direction of the company is pretty compelling. No one else can do what Press Ganey can today, so I'm proud to work on something really different.

    Compensation is good - and there is still a 401k match! (which no one has anymore).

    Cons

    There's a lot of volume and you have to sort out how and where you are going to spend your time. It's constant prioritizing so you don't get overwhelmed. Not so balanced...

    Advice to ManagementAdvice

    I think it's the same everywhere. But we have a solid company, so it makes it worth the effort.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Lot's of work to come but a bright future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN

    I have been working at Press Ganey full-time (more than a year)

    Pros

    The company has struggled in the past, but it very much seems to be on the rise. The work environment is casual and my co-workers are friendly and intelligent. There was a management change two years ago and its revitalized a spirit of creativity and new ideas.

    Cons

    There has been some major changes in the past two years, there is no doubt it has turned the company around. It has however made a few employees a little uncomfortable and resulted in some jumping ship. This has presented a great opportunities to those who stick around to show some initiative but has increased to over all work load.

    Advice to ManagementAdvice

    Do what you can to put employees at ease and get them them behind these changes. The ship is going in the right direction, it just needs the crew to be excited about the course to really pick up speed.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 4 people found this helpful  

    Loss of mission, vision and values is damaging those that matter most - the customers (external/internal).

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Press Ganey full-time (more than 5 years)

    Pros

    Casual work environment with benefits (vacation time/insurance). Friendly, educated and helpful co-workers willing to help with tasks. Discount toward gym membership to improve employee fitness/wellness.

    Cons

    Major disconnect between employees and leadership. Lack of resources and staff to adequately serve the customers. Promotions, if they happen, are rare and typically occur at senior manager/executive level. Huge employee turnover throughout 2013.

    Advice to ManagementAdvice

    Lessons are repeated until they are learned...listen to your employees and implement improvements quickly.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  11. 1 person found this helpful  

    Sticking to a great mission

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (less than a year)

    Pros

    Press Ganey is truly focused on improving the patient experience. Few organizations have the data and front line team to make such a great impact in an important area. There are many great individuals at the company that work hard to achieve the mission and truly care about each other. As an employee, you feel like you can express and implement your ideas without too much red tape.

    Cons

    Leadership has a tough job staying on top of the market and figuring out where we need to expand to stay competitive. There is a lot of change, which is always difficult. A lot of the employees work remotely, which improves work/life balance but makes it hard to feel daily support from colleagues or simply brainstorm ideas.

    Advice to ManagementAdvice

    Focus on empowering individuals and teams to lead the change that needs to happen. Take a close look at the HR department and recruiting strategy or it will be tough to keep a competitive workforce.

    Recommends
    Neutral Outlook
    Approves of CEO

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