Press Ganey

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  1. 1 person found this helpful  

    Starting to reap the rewards from a lot of change and hard work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate in South Bend, IN
    Current Employee - Associate in South Bend, IN

    I have been working at Press Ganey full-time (more than 5 years)

    Pros

    Tremendous opportunity to work with our clients to improve the quality of healthcare. After a period of transition, there is a very bright light at the end of the tunnel that is getting closer every day. If we continue to work hard, the rewards are now clear to all of us.

    Cons

    The recent transition required much hard work and I think perhaps the vision was not always clear to those underneath senior management. Communication at all levels has improved greatly in the past year. Keep that up and keep rewarding effective associates at all levels.

    Advice to ManagementAdvice

    Keep up the improved communication and rewarding effective associates at all levels.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    Do not like the direction of the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey

    Pros

    Laid back work environment and fast paced culture

    Cons

    Too many managers and too few associates

    Advice to ManagementAdvice

    Listen to associates more

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3. 4 people found this helpful  

    Formerly fantastic currently awful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than 10 years)

    Pros

    Co workers, the original mission of the company, the healthcare industry,

    Cons

    management is extremely arrogant with no results that would justify arrogance, A exemplary culture focused on accountability, mutual respect, customer focused, and employee driven has been destroyed. It seems the current ceo and many of his henchmen/women came from a company where they did not survive the cut

    Advice to ManagementAdvice

    Please resign

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 2 people found this helpful  

    Great if you are an executive....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than a year)

    Pros

    Good experience, I don't do a lot and I get my personal things done.

    Cons

    Bad pay,I basically am a high paid nanny, maid.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 1 person found this helpful  

    Regional Director

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Regional Director in Atlanta, GA
    Current Employee - Regional Director in Atlanta, GA

    I have been working at Press Ganey full-time (more than 3 years)

    Pros

    Great theoretical product space and future in healthcare market

    Cons

    Poor management skill set with Nepotistic mentality, poor culture- Company has recently hired a number of previous Broadland employees into management and executive position who either never made the cut to work with MedAssets or couldn't make the cut once the got to med assets

    Advice to ManagementAdvice

    Stick with the people who got you here not unethical leaders from other organizations that were let go because the couldn't cut the muster.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  7.  

    You need to be an entrepreneur

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than 3 years)

    Pros

    1. if you have a great idea and share it - you can make it a reality
    2. We now have the right senior leadership - with Dr. Lee - to articulate our true mission
    3. Quality of life - working virtually ensures it

    Cons

    1. Yes - you must work hard. You had better care about the patient experience. If you do not - this will not be a fit for you.
    2. You must be patient. Our corporate culture is growing - getting better every day. We are not there yet - and you will be happier here if you can take a longer-term view.
    3. Most people on either coast take a pay cut for quality of life.

    Advice to ManagementAdvice

    1. Make yourself accessible.
    2. Stop promoting family members - or at least give others an equal opportunity at those newly-created positions.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Great colleagues, incompetent upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Press Ganey full-time

    Pros

    Fellow colleagues are very supportive. Flexible work schedule.

    Cons

    Upper management asks for constant feedback about work conditions and never seem to do anything about it. It's like talking to a wall.

    Advice to ManagementAdvice

    Please stop putting the cart before the horse. Have a set timeline for employees with respect to internal improvements. After years of hearing "we're working on it," people become disheartened.

    Doesn't Recommend
    Neutral Outlook
  9. 1 person found this helpful  

    Great company

    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Press Ganey part-time (more than a year)

    Pros

    good people, great field, hard work will pay off

    Cons

    undergoing transition, so tough to know where you stand at times

    Recommends
    No opinion of CEO
  10. 5 people found this helpful  

    A great company goes down hill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Wakefield, MA
    Current Employee - Senior Software Engineer in Wakefield, MA

    I have been working at Press Ganey full-time (more than a year)

    Pros

    At the rate people are leaving, they are likely to get desparate to hire replacements. There could be a good opportunity for someone who is looking at the end of 2013. There is still some level of accomodation of work/home balance but I am not sure that it will last. There is still the possibility that if the current senior management is replaced that Press Ganey could be a great company again. There are people who are being kept from doing that today.

    Cons

    The company is very short term focussed. This makes them do things that can have good immediate financial results but are likely to have fatal consequences in the future. The technical debt is enourmous and growing. Individuals do not matter in the company. It is clear that the management perception is that everyone is interchangable and easily replaced. The power structure is very buddy oriented, what was once called the old boys club (but with no gender discrimination at Press Ganey). Being the buddy of the next level up is far more important than competence. It appears that the company is in serious financial straights that has been well hidden from the financial analysts and investors. In the last two years, there has been one bonus paid (The CEO said that based on the financials it should not have been paid) and basically no raises even for exceptional performance according to the CEO.

    Advice to ManagementAdvice

    It is time to stop putting bandaids on fatal wounds. A vision for what the company wants to be is needed and needs to be sufficiently concrete that it can be realized. The greatest weakness of the senior management team is that there is little to no competence in the area of leadship. When the new senior management team came in, there was a grand vision which failed because the senior management did not know how to make the vision feel real and achievable. When it came down to actually planning a transition from the current state to the future state, the senior management could not develop the plans to make it achievable. Instead they assumed that they could start from absolute scratch and by some miracle, the company would arrive at that vision.

    You need to bring some people with real leadership skills into the company to compensate for the lack of these skills at the senior management level. Promoting people who are bullies and who pontificate with obviously no knowledge about their topic will not hlep build confidence in the "leadeship" of the management.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Disapointing

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time

    Pros

    Benefits, hours flexibility.Able to work remotely.

    Cons

    Lack of leadership. Cut throat, cold working environment.

    Advice to ManagementAdvice

    Be Human.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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