Press Ganey Reviews

Updated October 17, 2014
Updated October 17, 2014
95 Reviews
3.2
95 Reviews
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Press Ganey CEO Patrick T. Ryan
Patrick T. Ryan
76 Ratings

Review Highlights

Pros
  • Get the opportunity to work from home and the company offers terrific benefits (vacation/insurance) (in 5 reviews)

  • Still has some great people doing some good things (in 6 reviews)


Cons
  • Every position does require a lot of work but you do get recognized for your hard work (in 5 reviews)

  • New management has come in and destroyed what was a great company (in 5 reviews)

More Highlights

68 Employee Reviews Back to all reviews

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  1.  

    Physician tool

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Research Analyst
    Current Employee - Senior Research Analyst

    I have been working at Press Ganey full-time (more than 3 years)

    Pros

    Just saw a demo of Press Ganey's new physician survey tool -- looks great and innovative. I like the crispness of the presentation. I think this will position us well in the marketplace.

    Cons

    Nothing really as I think things are going well.

    Advice to ManagementAdvice

    Look to do more efforts similar to this.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    exciting time to work at Press Ganey

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director in Chicago, IL
    Current Employee - Director in Chicago, IL

    I have been working at Press Ganey full-time (less than an year)

    Pros

    Positive and strong leadership
    Great company culture
    Open and honest senior leadership

    Cons

    Press Ganey is in a high growth phase right now, so at times work can be crazy but I know that in the end it is all worth it.

    Advice to ManagementAdvice

    Keep up the good work!

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great business with strong history, bright future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Wakefield, MA
    Current Employee - Anonymous Employee in Wakefield, MA

    I have been working at Press Ganey full-time (less than an year)

    Pros

    Press Ganey has a strong history of improving the patient experience. While improvement has become a buzz word in the industry, Press Ganey has long been committed to this issue and it is the core essence of the business and mission of its team. The company is equally committed to looking for new ways to improve the patient experience in the 21st century by supporting its clients with new products, services and solutions. The vibe internally and externally is that Press Ganey is poised to continue being the industry leader and will continue to make a positive impact on health care for years to come.

    Cons

    To use a sports analogy, Press Ganey needs to ignore the "noise" -- those out there who say it can't, shouldn't, doesn't or won't. It can be distracting when people -- competitors or other naysayers -- espouse negative statements about your mission and purpose, but Press Ganey must not let this be a distraction.

    Advice to ManagementAdvice

    Continue staying positive and encouraging all employees to reach greatness!

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Way Ahead of the Market

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than an year)

    Pros

    Press Ganey is by far the leading provider of patient satisfaction and related services. We have deeper benchmarks, better analytics and more advisors working personally with clients than any other player in the market. As far as opportunities, virtually all vendors in the health care industry want to explore ways to work with Press Ganey to better serve providers.

    Cons

    Too many offices and remote locations that prevent greater efficiency. Needs to consolidate offices.

    Advice to ManagementAdvice

    Invest in more resources so we can move quicker.

    Recommends
    Positive Outlook
    Approves of CEO
  6. 6 people found this helpful  

    The worst professional experience of my life!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in South Bend, IN
    Current Employee - Anonymous Employee in South Bend, IN

    I have been working at Press Ganey full-time (less than an year)

    Pros

    The company has some excellent employees at the ground level.

    Cons

    There is massive turmoil and backstabbing at the middle management level, the senior managers are inexperienced and in over their heads, and the executives have their heads so far in the clouds that they can't see what is really going on.

    From my individual perspective, the workload is unbearable. People keep quitting the company and they are not replaced, so their job responsibilities fall on other already overworked people. When I asked for help, I was told to "work more hours." When I demonstrated that I was already working 60+ hours per week, I was told to "work more efficiently." I'm doing the work of 2.5 people in 60 hours, so I'm already extremely efficient!

    The company seems top-heavy with management; for example, there are at least 5 layers of management between the average worker and the executives in a < 1,000 person company.

    Salaries are on the low-end of acceptable and the fringe benefits are Spartan. The health care coverage is abysmal, which is ironic because Press Ganey purports to be a leader in the health care industry.

    Advice to ManagementAdvice

    Interview some of your ground level employees. Realize that the middle management turmoil is

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Strong on cultural commitment thru Sr. Management not dedicated to employees or improving product reliability

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Operations in South Bend, IN
    Current Employee - Operations in South Bend, IN

    I have been working at Press Ganey full-time (more than 10 years)

    Pros

    The organization is a highly influential industry competitor, and directly helps the South Bend community with a cultural commitment and focus that is unsurpassed. This is a direct result of operational efforts to improve brand reliability.

    Cons

    Sr. Management overlooks the leadership qualities and capabilities in employees and prefers to bring in outside leadership rather than provide opportunities for internal staffers. More importantly, leadership is quick to downgrade top executives in favor of outside management as a result of an ineffective belief that such tactics might improve the organization's diminishing credibility in their industry. For instance, replacing the COO was a horrible and damaging business decision. The organization's "good 'ol boy" mentality is the only reason the previous COO was not terminated - it was obvious that operations was failing under inneffective leadership sowed with distrust, and misalignment to clearly established company goals and values - but instead a new COO was brought in (instead of brought up from internally) to "fix" the damages, and the previous COO was promoted to President of Operations.

    Prospective employees are shown smoke and mirrors to establish that the organization cares for its employees with a deep commitment and likewise is extremely customer focused to the point that clients always talk to a live person when they call the company rather than talk to an automation system. On the surface this seems like the perfect type of company to work for - family centric, employee driven, customer focused - except - behind the smoke and mirrors is a close-minded, distrustful, stagnant, and transactional autocratic leadership where leaders rule by fear and consequences.

    Employees cannot express concerns with leadership without fear of serious reprecussions including immediate termination, which is just another fear tactic to help ensure that internal operations runs smoothly and successfully.

    Advice to ManagementAdvice

    Trust in your own employees and cease the practice of bringing in outside leadership as a perceived solution at solving inefficiencies in management - especially when you've tried and failed at bringing in multiple outside leadership multiple times in a short period of time, none of which has been effective!

    Recommends
    Neutral Outlook
    Disapproves of CEO
  8. 4 people found this helpful  

    Tedious,, Company internal workflow Not technically or innvotative thinking- expected more from new executive team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (more than an year)

    Pros

    People are friendly and will bend over backwards to help you at this organization. Very thorough and competent Compliance team.. Best Contract team I have ever worked with- they are tireless and meticiulous. Very responsive Account Management team.

    Cons

    This company is out-dated, tedious and creates more internal work for themselves than any company I have ever seen. The amount of "CC" emails that every employee is on- is ridiculous- way too much unnecessary information on a continuous basis -with no strategy or thought to make changes. If you encourage change- you are frowned upon for speaking up.

     Upper management is the problem here -from Sr. VP down to VP. A different approach or change is discouraged in this company. This management style and culture would work better in a repetitive environment- such as a factory or assembly line- but a challenge a market where the competition is far more innovative and streamlined than PG.

    Marketing and Product Management - no changes in messaging or product ingeunity . Total lack of creativity. In more than 18 mos- 1 new feature- Quick Reports- that was a tiny improvement in the solution- Too much data, too little openness to change or streamlining- and sales leadreship churns through new business sales on a regular basis, (people are not aware they are gone for months.) As a result, ZERO sales growth and competition is eating away at the PG market share- ( PG's pride and joy.).

    Many of us had high hopes for Pat Ryan and his new managment team to bring change. Pat Ryan is personable, charasmitic, intersting person. Unfortunately, he is one person who can't change the biggest challenge of all- Press Ganey internal team who have been there far too long and think continue the way we have always worked and everything will be fine. In this changing market- this lack of foresigth and vision will continue to erode PG's business. And no amount of analytics, 300 page reports, or PhD statisticians will be able to fix this slow moving, red -tape company. They are their own worst enemy.

    Advice to ManagementAdvice

    Advice: Replace the "good ole boy" mediocre management and bring in new Product Management, Marketing and Sales leadership. Even Pat Ryan's charisma and sincerity won't be able to change the "Stepford" mentality (responding to clients, product, and sales the same way we have always done.) and lackluster performance until an overhaul of internal change is done. If factory, assembly-line mentality work is for you with tons of emails to always read- this is the place !

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9. 6 people found this helpful  

    Former IT employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Employee in South Bend, IN
    Current Employee - IT Employee in South Bend, IN

    I have been working at Press Ganey full-time (more than 3 years)

    Pros

    Was a great company to work for. Had a great culture of innovation, collaboration and team spirit. It trusted the workers and valued them. The teams themselves were wonderful to work with.

    Cons

    After recent change in management, there has been constant change or lack of direction would be more accurate. This has resulted in high level of attrition. While I hung on as much as I could, it was pointless to stay put without there being a team anymore. Most managerial decisions have been puzzling at best.

    Advice to ManagementAdvice

    None that would be taken.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    A leader striving ever higher.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Press Ganey full-time (less than an year)

    Pros

    Forward thinking company where innovation and integration are highly praised.
    Team environment where individuals are never too busy to teach and often place team goals ahead of individual goals, but even in this setting, individual contributions are well noted and praise given.

    Cons

    While teamwork is strong, in my time, there have been no team-building events to further this strength of the company.

    Advice to ManagementAdvice

    Leadership is great. New vision and direction to maintain our industry leadership status.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Leading the company to improve healthcare

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in South Bend, IN
    Current Employee - Manager in South Bend, IN

    I have been working at Press Ganey full-time (more than 3 years)

    Pros

    It is impressive to work with a company that wants to be a part of the future of healthcare reform. The history of the company is fantastic, and have great opportunities to expand improvement opportunities. Teamwork continues to improve and the groups are beginning to become one.

    Cons

    Expanding to new markets is complicated, and requires team effort. It is important to understand the difficulty in developing new services and gaining adoption by clients.

    Advice to ManagementAdvice

    The company has a strong foundation built upon years of work and pride. Don't discount the value of employees that have a great deal of knowledge of the past.

    Recommends
    Positive Outlook
    Approves of CEO

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