Progress Energy
3.3 of 5 43 reviews
www.progress-energy.com Raleigh, NC 5000+ Employees

Progress Energy Reviews

All Employees Current Employees Only

3.3 43 reviews

                             

40% Approve of the CEO

Progress Energy President & CEO James E. Rogers

James E. Rogers

(5 ratings)

53% of employees recommend this company to a friend
3 Employee Reviews Back to all reviews
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Is all about who you know...

Anonymous Employee (Current Employee)
Raleigh, NC

I have been working at Progress Energy

ProsJob security
Getting taking over by Duke

ConsWhere do I begin

1) They grandfather people into technical roles...if you come from the outside they require for you to be highly educated and have years of experience...not until you begin working you realize everyone else in here were not require to have a degree for similar role as yours...and they lack the experience or expertise

2) The good ole boys is alive and well in this company. Forget about moving up on your career here...unless you know someone who is willing to pull strings good luck

3) There is no diversity here barely any African Americans, Asians or Hispanics working here.

4) People get put on technical roles without having no education....all due cause they know someone in upper management...I have seen first hand folks who have the education and experience be shot down due to not being well connected and they cant move into roles that fit their education and background.

5) The company does not pay for performance..You can be walking on water and you will still get your standard 1-3% raise a year.If you spend most of your time playing their games you may get 5%

6) Most folks in upper management have no clue about technology...

7) The more skills you have or the willingness to go above and beyond the more responsibilities they will throw at you

8) There is no accountability for mistakes meter techs make or anyone else for that matter....even when the mistakes cost the company millions...the same attitude is found thru out the company...is all who you know.

9) The managers are cheap and get ticked off if you try to signed up for training...anything that has to do with payin little extra money you are discourage from.No clear direction from Management how to improve your role thru training or additional courses outside of work. Feels like you are working at Burger Joint or as garbage picker...

10) I hate to say this but due to the lack of diversity most things are one sided...

11) Yearly raises are a joke and almost non-existent

12) you are under paid and good luck trying to get a decent salary when they offer you the job.

13) Almost non existent information sharing about the job and roles and lack of communication with issues goes all the way to the top.

14) Am not sure how this place can be one of the most admire utilities to work for..

15) IF YOU EVER get a job offer here MAKE sure you have in writing your responsibilities....you will find yourself
doing other responsibilities not in your job description!! I know this is the same for other industries but they take it a step above.

16) If you happen to be vital to the operations...and you are looking to move to a new role...THEY CAN AND WILL BLOCK you from moving...PERMANENTLY...EVEN IF YOU DECIDE to leave the company they rather loose an employee than allow him or her to move to a role more fitting to their career....what sort of logic is that?

I been here over two years and am ready looking to leave and not look back. There are some good people but the way management acts shadows that.

Advice to Senior ManagementI hope when Duke takes over they clean house and bring competent people in. You have people with no background in engineering, managing and making engineering decisions....

No, I would not recommend this company to a friend

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Educationally a very good job right out of high school - like Taco Bell, Burger King or ditch-digging.

Customer Service Representative (Current Employee)

I have been working at Progress Energy

ProsAt first taste, the company was providing very good training. As time progresses for each rep they are continually saddled with more and more fluff to complete, such as selling value-added services. The pay was good to begin with but the raises are below average and high performer or not, the raises don't differ much between employees. The "bonus" is like opening a large present to find a worthless, small I.O.U. inside. Benefits are extensive and flexible. 401K access to various investments is a nice feature, controlled by the employee.

ConsIf you have a degree, ambition of any kind, previous call center experience or have high moral standards, forget customer service. I agree with previous posts - the company certainly "pigeon holes" everyone within customer service. There are limited lateral positions within the company, fewer if you made the mistake of becoming associated with customer service/call center operations. Supervisors and managers don't know the technicalities and nuances of using the proprietary software systems required to execute the job. Said persons are forever in "rotation" indicating the company's loosey-goosey lack-of-future plan sharing with the rank and file employees makes the company an environment you can't count on for a "career" unless, of course you were lucky AND smart enough to be in its unionized operations. If you like unnecessary stress and a too-rigid scheduling system and indeed being owned by a mega corporation and being forced to make unethical decisions versus keeping your job on a regular basis, then go ahead and apply. This is NOT a transparent sunshine law compliant organization. Nepotism and asskissery abound.

Advice to Senior ManagementEither make customer service like it was before the "buyout" era (2005) and keep your quality employees, giving them REAL opportunities to move on THROUGH and UPWARD within the company. Customer service is an entry level operation and it should be a place where you can screen and cultivate future leaders based on performance and loyalty, instead, the company has simply turned its call centers into "Rep Mills" like the telemarketing industry. Stop hiring leadership outsiders in the customer service arena who really haven't done their penance on the phones. Reps REALLY resent this. "Streamlining" everything from the customer's point of view isn't a real cost savings. You better hope the green revolution doesn't leverage a change in the rules, tariffs and other ridiculous impediments in Florida and allow entrepreneurs to compete as billing companies like the telecom debacle of the late 90's to present and/or cause the enabling of actual end-user customers to feed power back into the grid, effectively selling power back to the utility. Allow all the employees to unionize without penalty and pay all the "hourly" pee-on folks with the most difficult jobs like customer services a fair wage with more flexible hours and lower stress environments.

No, I would not recommend this company to a friend

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Great Pay, Bad Environment

Dispatch Technician (Current Employee)

I have been working at Progress Energy

ProsGreat Pay and benefits. Lacking in morals and integrity.

ConsExtreme favortism, unfairness, no concern for life-work balance, rules vary on a per person basis depending on how much rear end kissing is done. Some receive disciplinary action and some actions are shoved under the rug at the discretion of supervision. This company preaches diversity, but does not practice what it preaches.

Advice to Senior ManagementPractice what you preach and don't just deliver lip service. Listen to employees when they tell you there is a lack of integrity amongst your supervisors and managers. What those supervisors and managers show you is not what is seen on a daily basis by employees. In fact, it is totally the opposite.

No, I would not recommend this company to a friend

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