Progressive Insurance

  www.progressive.com
  www.progressive.com

Progressive Insurance Reviews

Updated December 20, 2014
Updated December 20, 2014
742 Reviews
3.6
742 Reviews
Rating Trends

Recommend to a friend
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
493 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Highlights

451 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 19 people found this helpful  

    Claims Adjuster

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Amazing coworkers- become family. They will bend over backwards to help you. Coworkers want to see you succeed. Unbelievable team work and work ethic in the office. Employees truly care about their work product , treat the customers with respect and want to give the best service they can. If i was involved in an accident i would want progressive taking care of me.
    Gain share is great when you're hourly - but with salary after all overtime you put in it feels like $ you were already owed.

    Cons

    Hours, hours, hours. Stress, stress, stress. The job could be great if it wasnt for the workload. You are so overworked it becomes unhealthy. In claims you are given a ridiculous and unrealistic workload. You will skip meals many days. Management is well aware of this. Hours will go by like minutes. And 9 hour days will easily turn into 12-13 hour days. Many of my coworkers would come in an hour early to try to go home on time and end up staying an extra 3 past the end of the shift. The expectations are high. A "4" on a survey is basically a "1". managed through fear. work environment can be uptight because of this. Certain managers would publicly belittle employees. Turn over was high. Many Employees start happy, healthy and eager to learn but 6 months later they appear unhealthy and burnt out. when i was in a different postion with the company and it was hourly it wasnt this way. I'm healthy and happy again since i left. it was the most difficult and best choice I've made.

  2. 2 people found this helpful  

    Best decision I have made thus far in my life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Progressive
    Current Employee - Progressive

    I have been working at Progressive Insurance

    Pros

    flexiable, rewarding postive helpful
    amazing company to work for
    they truly want you to succeed and grow with the company
    the bonus are very nice as well

    Cons

    depending on state you are in, you may have to relocate to move up with the company

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great work culture and perks

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Systems Test Engineer in Cleveland, OH
    Current Employee - IT Systems Test Engineer in Cleveland, OH

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    Great work- life balance, no dress code and good salary

    Cons

    A lot of old people who have worked on the company for more than 20 years

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Great

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at Progressive Insurance

    Pros

    Family friendly. Flexible with appointment. Get paid to make business decisions great co workers and management promotes you to be successful

    Cons

    Stressful especially during holidays and the winter. Extra hours to get the job done but the choice is yours. Christmas eve working is stupid

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Good

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    good interview process can't complain

    Cons

    nothing bad about the company very professional

  7.  

    Not a bad first time job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Mayfield, OH
    Current Employee - Customer Service Representative in Mayfield, OH

    I have been working at Progressive Insurance

    Pros

    Good pay good people great benefits

    Cons

    Long long hours always on the phone

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Highly Analytical organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Very talented people...great Work Environment, decent compensation

    Cons

    Too much inertia at the middle to upper Management level creating little to no opportunities for aspiring talent to grow up the ranks.

    Advice to ManagementAdvice

    Create more opportunities at the middle to upper management level

    Recommends
    Positive Outlook
  9.  

    I've died and gone to heaven! Simply amazing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Mayfield, OH
    Current Employee - Anonymous Employee in Mayfield, OH

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Progressive is an amazing company. You will work with really smart folks who truly love their job. You will be challenged every day and feel as if you are making a true difference in the company.

    Cons

    Progressive is not for everyone, or is truly for individuals who want to be challenged and smart people.

    Advice to ManagementAdvice

    More diversity within executive team.

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Excellent employee culture and promotion opportunities

    Cons

    Too long of a hiring process.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Claims adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    Many opportunities to transfer out into field jobs. Management will never hold you back in regards to that.

    Cons

    Change in processes from supervisor to supervisor and site to site. You never know if you did your job correctly because it all depends on who you ask or getting feedback from.

    Advice to ManagementAdvice

    Quit running your claims department like a country club. The office politics are completely transparent. Majority of senior leadership lives in same subdivision. Never thought real estate and office politics went hand in hand. Location, location, location!

    Recommends
    Negative Outlook
    Approves of CEO

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