Progressive Insurance

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Progressive Insurance Reviews

Updated Jul 10, 2014
All Employees Current Employees Only

3.4 621 reviews

79% Approve of the CEO

Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick

Glenn M. Renwick

(408 ratings)

65% of employees recommend this company to a friend

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation(in 45 reviews)

  • Leadership, customer focus, comfortable work environment with lots of amenities(in 56 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules(in 24 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail(in 19 reviews)

77 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • No Opinion of CEO

    1 person found this helpful  

    Run away

    Anonymous (Current Employee) Mayfield, OH

    ProsThe pay rate is great.
    Not a physical job.
    Relaxed atmosphere.

    ConsUnprofessional ladder reps
    Emphasis on how your employment will be terminated if you don't cut the mustard weekly
    Yelled at if you ask for help

    Advice to Senior ManagementKnow that when you are not there , the ladder reps do not do a great job at being professional

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    • Disapproves of CEO

    1 person found this helpful  

    Used to be a great place, now just average at best...

    Claims Generalist Intermediate (Current Employee) Oklahoma City, OK

    ProsGainshare when the company does well to share in the success. ETB (earned time benefit) allows time off

    ConsETB as great as it is simply puts you behind in your already unreasonable workload. They recently "trimmed the fat" from upper levels of management. No hope of advancement opportunities.

    Advice to Senior ManagementWork to provide some incentive for your employees. Saying you want to develop them to advance their careers is obviously lip service as the recent actions show there is nothing to advance to. Progressive is a very successful company which is obvious by the transparency in financial reporting, why not offer a best in industry salary rather than using up and burning out loyal employees?

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Approves of CEO

     

    Prepare to work hard and not have a life outside of Progressive

    Marketing (Former Employee)

    ProsCompany values and culture are strong. Brand recognition is solid.

    ConsBottom line: The workload is out of hand and employees are encouraged to share how they feel about this, but nothing is ever done. There is annual employee survey to share how you feel about all aspects of the organization and your job, but middle managers are not given the power or tools to change anything. The pay is ok, but when you factor in the amount of hours needed to do the job, it's demoralizing. Unfortunately, there is no upward mobility at all, unless you are willing to live in Cleveland, Ohio.

    Advice to Senior ManagementTo retain talent you must take seriously work life balance. Please listen to your employees when they say the workload is too much ; or consider paying people more for the work they do.

    No, I would not recommend this company to a friend

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    2 people found this helpful  

    Hanging on a long as I can...

    Customer Service Representative (Current Employee)

    ProsYour paycheck will never be shorted or late. You will meet a lot of smart and kind entry level people whom you can learn a lot from both professionally and personally. You'll have your own desk. You'll learn a lot about insurance, a little more with each call you take, and knowledge is always good.

    ConsYou may find your stress level so high at times that your personality becomes hard and mean because of it. This is due not only to the constantly pounding call volume, but also to enforced positivity politics and inept, unaccountable management on many levels. If you want to get promoted, you'll have to do both your manager's job and yours, both perfectly, for potentially years while you wait for the rare favorable position that doesn't require moving to Cleveland or holding an Ivy MBA. The race for promotion will often feel like a fight to the death with other "team players," who will politely do anything they can to make their image appear more righteous than yours in the most asinine ways. In 2015 Progressive will ask you to fight to the death over your schedule as well, and losers will wind up working until 3AM. Be careful to never take time off unless you have ETB, even for medical reasons, or it will be held against you.

    Advice to Senior ManagementStop pretending like you care about anything but shareholders unless you're willing to put your money where your mouth is. Spin is not a great form of mind control. Most intelligent reps laugh at your ridiculously out of touch communications and false "rah rah" initiatives. I don't see any reason why you need to lie about the bald financial motives behind your decisions. Be careful what you wish for - lemming-like, compliant new hires may believe your propaganda, but they won't produce the results that tenured reps can. And with the training department in such a state as it is currently, tenured reps are this company's bread and butter. If you lose enough of them, the company will fail.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • No Opinion of CEO

    1 person found this helpful  

    Your typical corporate environment, nothing progressive but decent pay

    Sales Representative (Current Employee) Cleveland, OH

    Prospay is competitive, time off (called ETB) is good.

    Consa boy's network, no matter how hard you work, if they don't think you fit, i.e. are a man with an Ivy League MBA, forget about moving up, just be happy to punch the clock.

    Advice to Senior ManagementBe progressive, show appreciation for the employees and be impartial.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Approves of CEO

    5 people found this helpful  

    Overworked, underappreciated!

    Claims Adjuster (Current Employee)

    ProsThe friendships you build with your co-workers are the only reason the job is tolerable.

    ConsHeavy workload, management claims they cannot find qualified candidates to hire, so the adjusters remaining are severely overworked and given a workload that is impossible to manage. This results in poor work environment and claims adjusters drop like flies. Measured by a score determined by customer survey's, which means if 1 person makes a mistake in your file or upsets the customer, you get a poor performance score.

    Advice to Senior ManagementQuit expecting sparkling, perfect files when each adjuster is given the workload of 3 people! Be reasonable during file reviews in correlation to what the workload has been year to date.

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

     

    Good Learning Opportunity

    Incident Management Analyst (Current Employee) Cleveland, OH

    ProsThe people are friendly for the most part. Decent training to prepare for the next company.

    ConsTied to a cubicle. The wages are low. IT management is poor.

    No, I would not recommend this company to a friend

    1 person found this helpful  

    This claims position simply didn't work for me!

    Claims Generalist (Former Employee)

    ProsThe only upside was that all of the people with whom I came in contact were very friendly. That's why I give two stars. I'm sure other positions within the company are more aligned with my skill set, but claims certainly was not. I wish I'd never accepted this position.

    ConsThis job was misrepresented during my lone in person interview. The interviewer failed to adequately describe the duties and requisite skills even though I asked repeatedly. My supervisor was out of the office for my first week of employment and I didn't receive any guidance during that time. Simple questions were met with, wait until (Supervisor) gets back. In the end, the position just didn't meet up with my skills, personality or values: a situation that could have been avoided had the position been properly represented during the interview process.

    Advice to Senior ManagementPlease make sure your interviewers do a thorough job of describing the position. I was told that I'd be out at accident scenes and would not necessarily be chained to a computer at a desk. This was not the case at all.

    • Culture & Values
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    • Career Opportunities
    • Disapproves of CEO

     

    Expect to work weekends and late as the norm

    Claims Representativec (Former Employee) Valdosta, GA

    ProsThe most technologically savvy company on the planet. Reasonable pay/bonus/vacation. Good co-workers.

    ConsBeyond excessive work load. 150% of what should be considered reasonable. I worked claims out-of-state and it was reasonable. Georgia claims is simply unreasonable.

    Advice to Senior ManagementReduce volume by at least 20%, then allow only top performers to apply for a 10% bonus to handle the extra workload. Only allow this if their audits and customer service numbers stay up. Use this pool as an indicator of people who are ready to move up. This will allow those who do not want or cannot handle the higher volume to work at a reasonable pace, while allowing others to over-achieve. Also consider team assignments.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Career Opportunities
    • Approves of CEO

    2 people found this helpful  

    Started out great but its no longer a career, just a job.

    Claims Adjuster (Current Employee)

    ProsEnd of the year profit sharing, lots of turnover means opportunities for lateral movement. Promotion is definitely possible if you're willing to say goodbye to a personal life, friends, family and be ready to work 60-80 hours a week.

    ConsJob objectives that have become increasingly delusional as the years go by. The current infatuation is the customer service score of which a "5" is the Holy Grail. If you do everything required of you and the customer is thrilled with your individual service but is unhappy with the liability or the deductible and gives their overall experience a "1" or "2" the negative score goes against you even though it had nothing to do with you. The management is so afraid of getting bad scores and being relieved of command they make all kinds of crazy decisions to try and "save the survey" and so we end up paying for things that should have probably been denied for mechanical failure or not being related to the claim in the first place. Its created a basket case work environment and a recent round of management culls has only increased the pressure to get the scores up. Its also weighted so that if you get a bad score it takes half a dozen fives to dig yourself out it.

    The workload will generally unrealistic. Be expected to get about 25% more claims that you can reasonably handle and pushed to take more work if your supervisor has someone call off because of burnout aka the Progressive Flu. On my team, over the last month, someone seems to be calling off about every other day so the 3-6 claims becomes 7 or 8 and you have to follow up on their calls.

    The company has centralized claim handling and hired thousands of poorly trained, overworked office claim reps who are mostly out of their depth and are given an impossible task of taking a dozen claims while answering a steady stream of incoming phone calls. Their turnover is high and long term it seems unlikely that the company will be able to provide the customer service the claim to want to provide with this model.

    Advice to Senior ManagementAny advice would fall on deaf ears. The middle management does a fantastic job of filtering job dissatisfaction, IT failures, and overall company malaise before it gets to the decision makers at the top.

    No, I would not recommend this company to a friend

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