Progressive Insurance Reviews

Updated March 19, 2015
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232 Reviews
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
536 Ratings

232 Employee Reviews

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  1. 6 people found this helpful

    It could be awesome... could be. They make it so much harder than it has to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in San Diego, CA
    Current Employee - Claims Adjuster in San Diego, CA

    I have been working at Progressive Insurance full-time (more than 10 years)

    Pros

    Nice office, desks, equipment, and at some locations, amazing options for employees. Workers are family. Pay used to be great... lots and lots of time off. multiple benefits options. Lots of learning, training, etc. Company vehicles., decent equipment, perks here and there.

    Cons

    Company vehicles do not have bathrooms. taking time off only penalizes your fellow team mates. Employee recognition no longer exists, advancement no longer exists, sure, you can move to another state but who can afford to move for 1,000 more a year??? No more upward mobility. Impossible metrics... It was a great opportunity when I started a long time ago... people were moving up, incredible opps, salaries, on and on... so I came aboard and fell into chaos, stupidity, and turnover like a pancakes on an IHOP grill. Out of 100, maybe 10 of us survived... its not a job for many. Here is what you have to understand: No matter the company, its a for profit business... shareholders and board members demand the $$$$$, and boy do they get it. Preaching about the customer, integrity, on and on... Preaching about the employees, do what they can to keep them, on and on... all of it is BS... its a business. They care about the bottom line, plain and simple. I get it... I completely understand, and if you dont or disagree... you cant work in a business like this. The american dream is here... its called GREED. LIke good ol Gordo says... Greed is good! If you cant work hard, done apply, if you cant say no, dont apply, if you cant kiss booty dont apply, if you care about customers, dont apply. If you care about making money and making your manager look good to keep your job, then jump on it and come aboard. The truth? all companies are the same... they are all about the bottom line people. M O N E Y Just try and get you some too. There is plenty of money, you just have to sift it from all the bull shot they hand you.

    Advice to ManagementAdvice

    Just pay employees what they deserve. Remove the system of evaluation that prevents anyone from advancing or gaining a raise. Pay! we will deal with the b/s we already deal with but we will have a smile.

    Recommends
    Positive Outlook
    No opinion of CEO
  2. 1 person found this helpful

    Okay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Paralegal in Cleveland, OH
    Former Employee - Paralegal in Cleveland, OH

    I worked at Progressive Insurance full-time (more than 3 years)

    Pros

    Great people to work with, interesting day to day work.

    Cons

    Some people spend all day talking - I have no idea how they get anything done.

    Advice to ManagementAdvice

    Clamp down on those not actually working!

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. Claims Adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at Progressive Insurance

    Pros

    The benefits are wonderful and my co workers are great!

    Cons

    Over worked and under paid
    Work to life balance is horrible.

    Advice to ManagementAdvice

    Work as hard as everyone else or allow everyone else the same right to go home on time.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful

    Looking for career advancement? Keep looking because its not here...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Progressive Insurance full-time (more than 10 years)

    Pros

    the coworkers have been constantly great and are some of the best people I've worked with ever. The job is stable (I've been here eleven years. You never run out of unhappy customers calling regarding premium increases). Gainshare is nice at the end of the year but it feels kinda like a carrot being dangled above a rabbit. It's a constant reminder.

    Cons

    the workload is pretty ridiculous. expect to be at your desk 95% of the time if you want to meet the standards and metrics that are constantly changed based off the new hires who come in. Expect little to no break in between calls and expect to be stressed/ have some type of health issues while here. Its probably the most stressful job I've ever been at.

    Your tenure means little to nothing so don't plan to stay long-term.

    The work life balance/PTO scheduling USED to be excellent. Now they are basing your schedule on your performance with little to no focus on tenured reps. As this rolls out, the customer experience will deteriorate and the workload will be worse because reps will leave due to this.

    Career advancement is non existent. Little to no movement (or even lateral movement). Take it from me. I've been on the job for eleven years and check the job listing every day. It's easier to get the training/one to two years experience and move on.

    Advice to ManagementAdvice

    I've been lucky enough to have some excellent managers but I could see how someone would leave if they had a job like this and a bad manager. My advice to management is to take some calls (maybe a few hours a week). You can't really understand what we do unless you do it. That goes for upper management also. It's easy to tell someone what numbers they should be meeting when your looking at a spreadsheet.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. you get into it what you put out of it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Sales Representative in Mayfield, OH
    Current Employee - Inbound Sales Representative in Mayfield, OH

    I have been working at Progressive Insurance full-time (more than a year)

    Pros

    on site cafeteria and convenient store. flexibility to request days off if done in advance. gainshare bonus and benefits are pretty good. decent training modules; you will learn a lot if this is your first time dealing with insurance.

    Cons

    call volume can be high with obnoxious callers with lots of attitude. there is a sense of "you're expected to know this..." once you've been in the role for 6 months. redundancy with training and an effort to be very scripted. typical office politics. work/life balance is not as great as the company makes it out to be. burnout is very real.

    Advice to ManagementAdvice

    respect the differences in each person. not everyone is the loud, happy-go-lucky person you want them to be. offer better schedule selections and choices.

    Recommends
    Neutral Outlook
    No opinion of CEO
  7. 1 person found this helpful

    Very focused on individual and team performance numbers(Net Promoter Score, contacts w/in 24 hours, etc)

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Focus on work environment, reasonable hours

    Cons

    The focus on performance numbers (vs file quality) encourages micromanagement and manipulation to create the appearance of success.

    Advice to ManagementAdvice

    Promote leaders, not bosses.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  8. Good and Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Representative in Massillon, OH
    Former Employee - Sales Representative in Massillon, OH

    I worked at Progressive Insurance full-time (more than a year)

    Pros

    Career advancement and paid training

    Cons

    long hours Cold and Hot weather

    Advice to ManagementAdvice

    Encourage sales people

    Recommends
    Positive Outlook
  9. Heavy Workload + Unrealistic Expectations vs. Alright Pay & Alright Benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Generalist Associate in Doral, FL
    Current Employee - Claims Generalist Associate in Doral, FL

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Benefits are alright and pay is decent. Health coverage has high deductibles and you only have 2 plans to choose from. Bonus is paid at end of year, usually 8% of your annual pay. 401(K) match is 7%. No drug test required to get hired. Depending on your annual review, you can receive a flat 0% raise up to 4%.

    Cons

    Be ready to sit at a desk for 9 hours+ a day. Expectations increase everyday and being an insurance company they want you to provide good service but at the same time look for ways not to have to pay customers. They also want you to provide outstanding service to each customer while you get 7+ claims to handle a day. Workload is always high and when discussed with management, they say they're hiring more people or don't address the concerns. The job only has 2 routes for career advancement, injury or estimator.

    Advice to ManagementAdvice

    More immediate reward for good work. Only reward for good work is a end-of-year bonus and it's tied to the performance of the whole company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 1 person found this helpful

    CSR

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Interesting, get a chance to help others.

    Cons

    Call volume is usually high. Angry customers.

    Recommends
    Positive Outlook
  11. 1 person found this helpful

    Meh.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CLRU in Austin, TX
    Former Employee - CLRU in Austin, TX

    I worked at Progressive Insurance full-time (more than a year)

    Pros

    Coworkers were nice, good opportunities for advancement if you're not a complete idiot. But, that's about it.

    Cons

    I felt like an easily replaceable cog in some giant corporate wheel. I had little to no human interaction, and it kinda felt like a sweat shop.

    Advice to ManagementAdvice

    Try and keep your employees just a touch happier, maybe that will stop your ridiculous turn-over rate.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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