Progressive Insurance Reviews

Updated April 15, 2015
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3.0
241 Reviews
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
132 Ratings

241 Employee Reviews

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  1. Changed a lot over the years

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Benefits are good, pay is competitive, coworkers are great, casual dress

    Cons

    No advancement opportunities, seen as a number rather than a person.

    Advice to Management

    The new schedule selection process is unfair to tenured employees with families. People work their particular shift for a reason so having to bid on a new one is hard for someone who needs childcare.

  2. Not the worse but not the best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Gain-share at the end of the year.

    Cons

    No matter how much you improve as an adjuster, it never seems to be good enough for the supervisors. Also majority of the supervisors were not approachable.

  3. no life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    Training is pretty good though

    Cons

    Large workload hard to balance

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  5. Call Center CSR

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Call Center Customer Service Representative in Cleveland, OH
    Former Employee - Call Center Customer Service Representative in Cleveland, OH

    I worked at Progressive Insurance full-time (More than 5 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Excellent company, great pay and benefits. Very forward thinking in diversity and a creative environment. Feel that they tend to embrace a "younger" staff mindset. Wonderful learning experience. Considering that it is a 24/7/365 call center, they do have multiple schedules to fit everyone.

    Cons

    You will need to move along and show an interest in your professional development. They are not a company that will let you linger in a position simply because you love what you do and don't have the desire to move to a different position. I was in the Customer Service call center and was let go. I think I "overstayed" my welcome! They expect phone reps to move up or out after 1 to 2 years to make room for the new "crop" to come in. If you hang around longer than that (I was in the position for over 6 years) they will find a reason to let you go (mine was that I was not cross-selling additional insurance products). Bottom line is that due to tenure and yearly increases, I was nearing the ceiling for the salary scale. I loved my job and did not wish to move to a different position. However, they needed to bring in "new blood". The day after I was let go, an article in the local news stated that they were looking to hire over 300 new phone reps. It looks really good on paper (as though those were newly created jobs) when in reality, they were simply "cleaning house" and bringing in younger, lower paid reps.

    Advice to Management

    Reward loyalty. I would have happily stayed at Progressive for my entire career.

  6. Helpful (10)

    It could be awesome... could be. They make it so much harder than it has to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in San Diego, CA
    Current Employee - Claims Adjuster in San Diego, CA

    I have been working at Progressive Insurance full-time (More than 10 years)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Nice office, desks, equipment, and at some locations, amazing options for employees. Workers are family. Pay used to be great... lots and lots of time off. multiple benefits options. Lots of learning, training, etc. Company vehicles., decent equipment, perks here and there.

    Cons

    Company vehicles do not have bathrooms. taking time off only penalizes your fellow team mates. Employee recognition no longer exists, advancement no longer exists, sure, you can move to another state but who can afford to move for 1,000 more a year??? No more upward mobility. Impossible metrics... It was a great opportunity when I started a long time ago... people were moving up, incredible opps, salaries, on and on... so I came aboard and fell into chaos, stupidity, and turnover like a pancakes on an IHOP grill. Out of 100, maybe 10 of us survived... its not a job for many. Here is what you have to understand: No matter the company, its a for profit business... shareholders and board members demand the $$$$$, and boy do they get it. Preaching about the customer, integrity, on and on... Preaching about the employees, do what they can to keep them, on and on... all of it is BS... its a business. They care about the bottom line, plain and simple. I get it... I completely understand, and if you dont or disagree... you cant work in a business like this. The american dream is here... its called GREED. LIke good ol Gordo says... Greed is good! If you cant work hard, done apply, if you cant say no, dont apply, if you cant kiss booty dont apply, if you care about customers, dont apply. If you care about making money and making your manager look good to keep your job, then jump on it and come aboard. The truth? all companies are the same... they are all about the bottom line people. M O N E Y Just try and get you some too. There is plenty of money, you just have to sift it from all the bull shot they hand you.

    Advice to Management

    Just pay employees what they deserve. Remove the system of evaluation that prevents anyone from advancing or gaining a raise. Pay! we will deal with the b/s we already deal with but we will have a smile.

  7. Hard to advance up in the company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Casualty Adjuster
    Current Employee - Casualty Adjuster

    I have been working at Progressive Insurance full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Coworkers become family. Great people.

    Cons

    You have to be liked socially on order to move up.

    Advice to Management

    Promote based off of performance

  8. I have been there 15 years as an injury handler and as time goes by, more steps are added to the claims handling jtesim

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Injury Handler
    Current Employee - Injury Handler

    I have been working at Progressive Insurance full-time (More than 10 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    The pay is average to good along with the benefits and 401K package. At times, the work can be interesting.

    Cons

    The workload is alway excessive no matter the nature of the job. They give you a laptop and the flexibility to work from home, but that just means you end up working nights and weekends.

    Advice to Management

    Stop getting so caught up in process and consider the needs of the employees.

  9. Helpful (2)

    Good Company, but things changed since Peter B's death

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    Gainshare bonus and your coworkers

    Cons

    Being micromanaged, don't keep your book

  10. Progressive can be a great company to work for for some people.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern

    I have been working at Progressive Insurance as an intern (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    They treat interns like real employees.

    Cons

    Difficult interviews and in some cases, unprofessional management.

  11. Benefits are good.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Approves of CEO
    Approves of CEO

    Pros

    Health Benefits and other offers and discounts offered to employees are better than most companies today.

    Cons

    Benefits are not paid at 100%

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