Progressive Insurance

  www.progressive.com
  www.progressive.com

Progressive Insurance Reviews

Updated December 20, 2014
Updated December 20, 2014
742 Reviews
3.6
742 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
493 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Highlights

207 Employee Reviews Back to all reviews

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  1.  

    IT Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager
    Current Employee - IT Manager

    I have been working at Progressive Insurance full-time (more than 10 years)

    Pros

    Good peer workers and staff, ability to obtain a diverse set of business experiences, solid set of core values, and focus on vision relative to growth strategies.

    Cons

    Company preaches the value of diversity but actions taken do not promotes this. Too much coaching on what you need to say and how. Micro management to a fault in some areas. Equity level positions are obviously being managed those in the glass house, so if they like you advancement will be much easier. Advancement is a very LONG process.

    Advice to ManagementAdvice

    Considering the real value of experienced gained from other companies. Feedback I've directly received is mixed that this is valued but when I use these examples I am told the experiences within Progressive are more valuable. This sends a mixed message considering there have been Senior Managers hired from the outside who have advanced quickly. A change in upper management is needed as some of the BL's do lack solid leadership foundations. You have no strategy for growing remote facilities, so think about it and take action. I have been told numerous times that I need to move. Remote working arrangements allow you to tap into a diverse geographic group and other companies have strategies that make this work (think bout it).

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Enjoyed Coworkers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    Good pay, raises, great co-workers

    Cons

    Promotions aren't likely, unreasonable guidelines, leadership catered to low performers, no work-life balance

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Licensed Sales Producer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Licensed Sales Producer in Colorado Springs, CO
    Former Employee - Licensed Sales Producer in Colorado Springs, CO

    I worked at Progressive Insurance full-time (more than 3 years)

    Pros

    Permitted to take breaks and lunch when you want to. Freedom to do whatever you want, but if you are not doing what you are supposed to be doing, it falls on you for making poor decisions.

    Cons

    Redundant job duties. Anyone that is able to pick up a phone and dial the 800 number, competent or not, you will have to help them.

    Doesn't Recommend
    Positive Outlook
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  5.  

    Just Ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    They have good facilities, gainshare program is a nice bonus. Quality people working there depending on what department you are a part of.

    Cons

    Compensation is on the lower end of the spectrum. Not encouraged to think individually. Career development is lacking for those just starting out.

    Approves of CEO
  6.  

    Good company to work for, but lacking growth opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Analyst in Highland Heights, OH
    Current Employee - Product Analyst in Highland Heights, OH

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    Great team of smart people. very data oriented company.

    Cons

    No career advancement opportunities from analyst roles to management roles

    Advice to ManagementAdvice

    Open up new entry level managerial opportunities to retain your best analysts.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    they do what they can to take care of you financially. I have interviewed at a couple of other insurance companies and the salaries are lower there.

    Cons

    the training you get is alright. it's not great. they expect far too much of the newer employees.

    Advice to ManagementAdvice

    .

    Recommends
    Neutral Outlook
  8.  

    Gainshare is a plus!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Progressive Insurance

    Pros

    Your hours are set. Overtime is available but not mandatory. Excellent training department. Guidelines are easy to access and understand. They allow you to use the internet for business and pleasure. There are several flexible options to alter your daily schedule .

    Cons

    Management is not calibrated on performance issues. Attendance is managed holistically , no set boundaries. Focused on metrics that are always changing every quarter.

    Advice to ManagementAdvice

    Everyone needs to adhere to the same rules.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 3 people found this helpful  

    They try hard, but limited growth

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Insurance Sales in Austin, TX
    Former Employee - Insurance Sales in Austin, TX

    I worked at Progressive Insurance full-time (more than 3 years)

    Pros

    They try hard to make it as good as they can for you, but it is a call center, so same thing everyday. Success and happiness depend on who your manager is.

    Cons

    Direct management isn't the best, reward numbers not actual production, not much opportunity to grow unless you move to OHIO. Definitely play favorites.

    Advice to ManagementAdvice

    Reward actual top performers, not people who do not follow the rules and get fired sooner than later. Make sure managemet is on the same page and everyone is judged the same.

    Neutral Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Claims Adjuster Generalist

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Melbourne, FL
    Former Employee - Anonymous Employee in Melbourne, FL

    I worked at Progressive Insurance full-time (more than an year)

    Pros

    Lots for flexibility if I needed a day off it was never a problem. Training is pretty good lots of resources. This is a good job for a single person but if you have a family or other priorities run.

    Cons

    Work load is impossible, not a good support system over time is always required and in Florida promotion is difficult if you don't have a supportive manager. Big cognitive dissonance between the companies vision and the daily operation. I got out as soon as I realized that hard work would not get you anywhere the job is like being in jail once you serve your time you may be able to move to another role.

    Advice to ManagementAdvice

    Value employees and support growth in the company.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  11.  

    Overall Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Claims Adjuster
    Current Employee - Senior Claims Adjuster

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    I have learned a lot about where I want to go about and what I want to do. It's a stable company with decent benefits. If you're on a good team, they're helpful and reliable. The managers I have had have been fair. Great for experience.

    Cons

    Workload is unbalanced. Lack of opportunity to attend conferences and move up. Pay could be better. Very stressful. Ridiculous metrics to meet. High turnover.

    Advice to ManagementAdvice

    Listen to your employees. They are your best asset. Ridiculous metrics and nitpicking are going to drive people away. Raising the pay for new employees and not addressing it for tenured employees will make people leave. The work load is unbalanced. I for one will continue to look elsewhere but will continue to do my job to its fullest.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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