Progressive Insurance Reviews

Updated July 1, 2015
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3.0
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Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
137 Ratings

Pros
  • They have a good work/life balance (in 50 reviews)

  • Laid back work environment great place to work (in 61 reviews)

Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Pros and Cons

256 Employee Reviews

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  1. Customer service rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1 in Colorado Springs, CO
    Current Employee - Csr1 in Colorado Springs, CO

    I have been working at Progressive Insurance full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    open scheduling good personal level great place to gain customer service experience a lot of family interaction great benefits

    Cons

    numbers driven they use a performance based scheduling system they do not care about tenure they dont care why you miss work if its an emergency or not same accurance if you are 10 min late or miss the entire day doesnt make a difference

    Advice to Management

    pay more


  2. Helpful (1)

    Claims Adjuster

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    The people you work with are smart and motivated; that in itself motivates you to strive to improve you own work product. One of the reasons i worked for them for so long was because of the people I worked with. They become family after a while.

    Cons

    Management consistently expects the impossible from you. They review and re-review every move you make. Generally speaking, if today a 3 day claim closure is is acceptable, you can be sure tomorrow you will be expected to complete it in 2 days and so on and so on.

    Advice to Management

    The micro-management has got to stop at some point or at the very least modify your approach with tenured team members.


  3. Claims Rep

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    Great coworkers, decent pay, laid back environment, beautiful and comfortable workplace, work-life balance

    Cons

    Favoritism!!! Its all about who you know to get places. If your a "high performing rep" they got your back, if not they will find any excuse to get you out those doors. Team leads do not help those are struggling, only focuses on "numbers". Workload insane for low pay

    Advice to Management

    Enough with the favortisim and nepotism.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. good company going thru growing pains

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster Intermediate in Snellville, GA
    Current Employee - Claims Adjuster Intermediate in Snellville, GA

    I have been working at Progressive Insurance (More than a year)

    Pros

    co-workers are great, salary good, gainshare nice benefit

    Cons

    workload balance, inadequate processes, limited advancement in other states outside of Ohio

    Advice to Management

    need to review processes and provide more realistic goals, more encouragement of employee performance


  6. associate

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great company. However very little room for movement in position. Hours were fine. Comfortable environment to be in.

    Cons

    Compensation is low . Management is okay

    Advice to Management

    @Zzzz Zzz Zzz Zzz Zzz Zzz Zzz Zzz Zzz Zzz xxxii ccccc high-five fffff sassafras offs baccy


  7. Helpful (2)

    Great Company... but a very stressful job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Riverview, FL
    Former Employee - Claims Adjuster in Riverview, FL

    I worked at Progressive Insurance full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great teammates. Good company overall. Helpful in many ways. Decent pay. Chance to work from home (which I did). Gainshare is nice at the end of the year.

    Cons

    Very stressful job and the company only makes it more stressful by not understanding that we can't solve every customers problem.
    It's a call center so expect to be busy. No real help on how to handle irate customers and Management isn't really there to help you with these customers. The company is now very micromanage which only adds to the stress. It's claims so unfortunately there is never a black or white answer. It's always gray.

    Advice to Management

    Please understand you are dealing with employees who are stressed out and try your best to understand and help them with their stress. Hire more people but please advise them this is a very stressful job so they understanding what they are getting into. Don't trick employees to get into claims by having them sit down with an employe who is excelling at the job to make you think it's an easy job (that's how they got me). Also, if an employee wants to go back to his/her prior position, please don't stop them and advise they have to stay in claims or leave the company.


  8. Business Systems Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Good work life balance and flexibility

    Cons

    Career paths are not well defined


  9. Helpful (2)

    Managed Repair Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Oregon in Tigard, OR
    Former Employee - Oregon in Tigard, OR

    I worked at Progressive Insurance full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Decent pay, and some good people and managers. Very efficient claims handling for the customer. Good initial training but you will work long hours in the first 2 years, and possibly more.

    Cons

    Not consistent in their pay reviews. Some ineffective managers are allowed to stay on although they cause harm to the company. Technology is not always the best or newest. Its hard to know what your objectives are because they are always muddled by a game of telephone through several managers who contradict each other.

    Advice to Management

    Clearer objectives. Put them in writing. Don't change them halfway through the evaluation period.


  10. Helpful (1)

    sales

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Sales Representative in Tampa, FL
    Current Employee - Direct Sales Representative in Tampa, FL

    I have been working at Progressive Insurance full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good training, gainshare bonus at end of year

    Cons

    monotonous, changing priorities constantly, confusing metrics

    Advice to Management

    When the sup's can't explain metrics, don't expect us to understand them


  11. Helpful (1)

    Inbound Sales Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's a job that pays. Seems ok at first. Easy metrics to meet. Managers are great. Flexible with time off.

    Cons

    There is no where to go within the job at the austin location. There is pretty much one other department worth going to. If you miss the chance to get over there, you will be stuck in the same role for a year.

    Advice to Management

    There should be focus on promoting within the company. Employees work hard for you everyday, and recognition is poor.



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