Progressive Insurance

  www.progressive.com
  www.progressive.com

Progressive Insurance Reviews

Updated December 15, 2014
Updated December 15, 2014
734 Reviews
3.6
734 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
487 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 50 reviews)

  • The work environment is very friendly with healthy competition (in 61 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 32 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 25 reviews)

More Highlights

214 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 18 people found this helpful  

    Claims Adjuster

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance

    Pros

    Amazing coworkers- become family. They will bend over backwards to help you. Coworkers want to see you succeed. Unbelievable team work and work ethic in the office. Employees truly care about their work product , treat the customers with respect and want to give the best service they can. If i was involved in an accident i would want progressive taking care of me.
    Gain share is great when you're hourly - but with salary after all overtime you put in it feels like $ you were already owed.

    Cons

    Hours, hours, hours. Stress, stress, stress. The job could be great if it wasnt for the workload. You are so overworked it becomes unhealthy. In claims you are given a ridiculous and unrealistic workload. You will skip meals many days. Management is well aware of this. Hours will go by like minutes. And 9 hour days will easily turn into 12-13 hour days. Many of my coworkers would come in an hour early to try to go home on time and end up staying an extra 3 past the end of the shift. The expectations are high. A "4" on a survey is basically a "1". managed through fear. work environment can be uptight because of this. Certain managers would publicly belittle employees. Turn over was high. Many Employees start happy, healthy and eager to learn but 6 months later they appear unhealthy and burnt out. when i was in a different postion with the company and it was hourly it wasnt this way. I'm healthy and happy again since i left. it was the most difficult and best choice I've made.

  2.  

    Great company, awful job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Claims Adjuster
    Former Employee - Senior Claims Adjuster

    I worked at Progressive Insurance full-time (less than an year)

    Pros

    They have great values, and uphold them.
    They offer amazing benefits, 401k etc
    If very tenured, there are more perks- schedule etc
    Gainshare bonus at the end of the year is crazy good

    Cons

    Impossible to get time off
    Job in general is extremely high stress
    constantly taking your work home with you (in your mind)
    Depending on Supervisor, they can make or break your experience there. My Supervisor was awful so it made my job awful- constant micro-managing, and she was always stressed out, which "rolled down hill", if you will.

    Advice to ManagementAdvice

    Filter your Supervisor selection better.
    Get a better process for time off!!!! Tenured employees request 52 weekends off, and then cancel as they go along through the year, if they don't need it. Which means their request took the spot of someone else that really needs the time. Unless you schedule your life a year in advance, theres no chance of ever getting time off.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  3.  

    Senior Central Claims Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    Great work environment. Good pay. Good benefits. Good bonuses.

    Cons

    You are replaceable. Employees are not valued.

    Advice to ManagementAdvice

    Care more about your employees. Life happens. Be more sympathetic.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Highly Analytical organization

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Progressive Insurance full-time (more than 3 years)

    Pros

    Very talented people...great Work Environment, decent compensation

    Cons

    Too much inertia at the middle to upper Management level creating little to no opportunities for aspiring talent to grow up the ranks.

    Advice to ManagementAdvice

    Create more opportunities at the middle to upper management level

    Recommends
    Positive Outlook
  6. 1 person found this helpful  

    Excellent culture for innovative risk takers

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance

    Pros

    High tolerance for taking data driven risks and innovation

    Cons

    Limited career opportunities at higher levels

  7. 2 people found this helpful  

    Too much management drama

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Medical Claims Representative in Riverview, FL
    Former Employee - Medical Claims Representative in Riverview, FL

    I worked at Progressive Insurance full-time (more than 3 years)

    Pros

    Awesome fitness center and time off

    Cons

    Managers hire their friends who have no experience.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    Claims adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster
    Current Employee - Claims Adjuster

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    Many opportunities to transfer out into field jobs. Management will never hold you back in regards to that.

    Cons

    Change in processes from supervisor to supervisor and site to site. You never know if you did your job correctly because it all depends on who you ask or getting feedback from.

    Advice to ManagementAdvice

    Quit running your claims department like a country club. The office politics are completely transparent. Majority of senior leadership lives in same subdivision. Never thought real estate and office politics went hand in hand. Location, location, location!

    Recommends
    Negative Outlook
    Approves of CEO
  9.  

    Working at Progressive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Progressive Insurance full-time (more than 8 years)

    Pros

    Very ethical company
    Good benefits
    Overall great people to work with

    Cons

    Slow in making decisions
    Job experience can be non-standard leading to job stagnation

    Advice to ManagementAdvice

    Become more nimble in adopting relevant technologies
    Be willing to hold folks more accountable for their role responsibilities
    Need to align roles and responsibilities to market standards

    Overall it is a great place to work if you are willing to be content with a slower pace, not sure that is ideal for folks that are in the IT arena, but if you want a place that will keep you busy, is very ethical, has a great set of benefits and good work/life balance it probably is a good match for you.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 2 people found this helpful  

    Love it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Medical Claims Representative in Tampa, FL
    Current Employee - Medical Claims Representative in Tampa, FL

    I have been working at Progressive Insurance full-time (more than 5 years)

    Pros

    Employees are treated well. Good benefits. Gainshare is nice.

    Cons

    Establishing work/life balance is sometimes difficult in claims department.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Depending on the department you work on, the experience can be fantastic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Manager in Cleveland, OH
    Current Employee - IT Manager in Cleveland, OH

    I have been working at Progressive Insurance full-time (more than 10 years)

    Pros

    Excellent experience, fantastic people, benefits program is very good

    Cons

    Egos of upper management; Politics;

    Advice to ManagementAdvice

    Hold people accountable to Core Values

    Recommends
    Neutral Outlook
    Approves of CEO

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