Progressive Insurance

  www.progressive.com
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Progressive Insurance Reviews

Updated Jul 31, 2014
All Employees Current Employees Only

3.4 626 reviews

79% Approve of the CEO

Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick

Glenn M. Renwick

(411 ratings)

66% of employees recommend this company to a friend

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 45 reviews)

  • Leadership, customer focus, comfortable work environment with lots of amenities (in 56 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 24 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 20 reviews)

More Highlights
184 Employee Reviews Back to all reviews
Relevance Date Rating
in
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

     

    Good overall experience. Dynamic workplace environment. Friendly and helpful managers, co-workers and support staff.

    Anonymous Employee (Former Employee)

    ProsGood opportunity for advancement, opportunity to travel if so desired depending on job title and requirements.

    ConsFast paced environment, must be organized and have very good customer service skills. Must have the ability to accept constant change. Career advancement often times requires frequent relocation.

    Advice to Senior ManagementWork/home life balance needs to be a higher priority. Good employees that would do well oftentimes get burned out due to the (at times) heavy work load.

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • Approves of CEO

     

    great

    Anonymous Employee (Current Employee)

    Prosthe benefits are great, good people

    ConsIt could pay better to employees

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Bittersweet

    Customer Preservation (Current Employee) Phoenix, AZ

    ProsGreat training (if you are a licensed rep), flexible hours, decent pay for a call center

    ConsSome managers are abusive, culture is pro-gay and anti-religious

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    A good company

    Claims Generalist (Current Employee) Atlanta, GA

    ProsStability, gain share bonus around Christmas, the ultimate resume builder, work perks decent benefits.

    ConsInsane work load. From my research on claims adjuster in other companies, Progressive has its employees doing so much more to manage claims.

    Advice to Senior ManagementDepends on who your supervisor and manager is. Some supervisors are too busy to coach but if they stop to take the time to train newbies right then the less the newbies would have to bother them so much.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Licensed Customer Service Rep

    Anonymous Employee (Former Employee) Riverview, FL

    ProsGreat benefits, atmosphere, training, and opportunities.
    This company is always willing to improve and really apply employee suggestions to work environment.
    Positive and rewarding work environment.

    ConsCalls can be stressful especially in high peak call hours. Work /life balance was challenging to maintain due to extensive work schedules.

    Advice to Senior ManagementGreat management and company to work for! Benefits and profit sharing were EXCELLENT!!!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Progressive Inbound Call Center - Sales

    Inbound Customer Service Representative - Sales (Current Employee) Austin, TX

    ProsExcellent training, great benefits, clean, employee friendly facilities with work-out center, cafeteria, quiet room

    ConsFast paced work environment, your overall experience depends on your supervisor; some are good - others not so, no commission in sales division

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great training program, management, and also advancement opportunity

    Claims Generalist (Former Employee) Albany, NY

    ProsFocus on a positive work environment, and great training

    ConsAt times the workload can very high.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Progressive is a great place to work, benefits and facilities are above expectations.

    Call Center Supervisor (Former Employee) Mayfield, OH

    ProsGrowth opportunity for people who don't complain and take advantage of constructive feedback by applying it do get ahead.

    ConsNavigating the politics, it's not impossible.

    Advice to Senior ManagementBe careful not to play favorites or allow others to gain that perspective. Keep the transparency going.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Good Training for New Employees

    Anonymous Employee (Former Employee)

    ProsLearn the insurance industry from a well run training organization. There is structure in place to learn what you need to know.

    ConsThe only thing that matters is the shareholder. If the results aren't there, the organization will re-structure. Also, benefits were awkward to use outside of Cleveland.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Overall very Positive

    Anonymous Employee (Former Employee)

    ProsOverall positive experience. Hard work is rewarded

    ConsNone that I can thinkof

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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