Progressive Insurance

  www.progressive.com
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Progressive Insurance Reviews

Updated August 17, 2014
Updated August 17, 2014
649 Reviews

3.6
649 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick
Glenn M. Renwick
427 Ratings

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation (in 45 reviews)

  • Leadership, customer focus, comfortable work environment with lots of amenities (in 56 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules (in 24 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail (in 20 reviews)

More Highlights

141 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Awesome

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - IT Operations Analyst Associate  in  Colorado Springs, CO
    Current Employee - IT Operations Analyst Associate in Colorado Springs, CO

    Pros

    Benefits are great, easy to take time off, managers typically work well with your needs. Lots of opportunity to move up!

    Cons

    Some people complain about promotions: I moved up rather quickly though. If you make the most of your time, you can move up quickly.

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Adjuster  in  Mayfield Heights, OH
    Former Employee - Claims Adjuster in Mayfield Heights, OH

    Pros

    fair pay
    benefits are reasonable
    fitness center on site
    advancement opportunity

    Cons

    high stress, fast pace environment

    Advice to ManagementAdvice

    n/a

    Recommends
    Positive Outlook
  3.  

    One of the great companies to work for..

    Current Employee - IT Applications Programmer Senior  in  Colorado Springs, CO
    Current Employee - IT Applications Programmer Senior in Colorado Springs, CO

    Pros

    Employee friendly, Work life balance, Latest Technologies, Customer Oriented

    Cons

    Salary can be made more competent

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Great Place to start a career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Central Services Representative  in  Mayfield Heights, OH
    Current Employee - Central Services Representative in Mayfield Heights, OH

    Pros

    Managers and co-workers are all great! Company treats everyone fantastic! Flexible work hours, can work from home once you are established with the company and in a salaried position, casual dress code, generous time off/vacation/sick days/personal days all rolled together in one pot of earned time off, great opportunities for advancement. Potential for Annual Gainshare bonus for everyone----not just managers

    Cons

    Low starting pay if you have a college degree. Heavy workload in all the salary positions--more than 40 hours a week. Typical office politics.

    Advice to ManagementAdvice

    Keep on doing what you are doing! Don't ever do away with Gainshare or the flexible work environment!

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Central Claims Unit Adjuster

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Customer Service Adjuster  in  Austin, TX
    Current Employee - Claims Customer Service Adjuster in Austin, TX

    Pros

    No shortage of work to be done...lots of growth potential.

    Cons

    Pay could be a little better.

    Advice to ManagementAdvice

    Keep working to improve processes.

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Mayfield Heights, Cuyahoga, OH
    Former Employee - Customer Service Representative in Mayfield Heights, Cuyahoga, OH

    Pros

    Your voice is heard in the company. If you have a problem with something you can tell your supervisor and you can also get the information to the appropriate person online. There is promotion from within and the company really tries to keep everyone happy

    Cons

    The starting positions can be difficult. Customer service with insurance is a hard task to do day in and day out. But through all of the concerns the customers have, you develop a lot of knowledge about the actual product you're selling.

    Advice to ManagementAdvice

    Management should keep doing everything the same except they should set clearer expectations instead of saying well we'll take a look at it or when it happens we'll discuss it further. The guidelines change for insurance, so they should at least have concrete rules that are easily found instead of having to ask multiple people.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great Place to work

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The people, the benefits, and the outlook of company.

    Cons

    Heavy workload, some overtime needed.

  9.  

    Contact Center Assistant

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Contact Center Assistant  in  Tampa, FL
    Current Employee - Contact Center Assistant in Tampa, FL

    Pros

    They always give the best care to their employees

    Cons

    Always tried to help the employess to be a better.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Rewarding

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims  in  Rochester, NY
    Current Employee - Claims in Rochester, NY

    Pros

    I love the people and the work life balance.

    Cons

    I really do not have any cons.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Hard Work Pays!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The company provides a positive atmosphere for learning about the company and how to progress within the ranks.

    Cons

    The company continues to address efficiency issues, which is great for the bottom line and gainshare; however, not for job security. Every few years you can expect a possible change once you begin reaching higher management levels.

    Recommends
    Positive Outlook
    Approves of CEO

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