Progressive Insurance

  www.progressive.com
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Progressive Insurance Reviews

Updated Jul 23, 2014
All Employees Current Employees Only

3.4 621 reviews

79% Approve of the CEO

Progressive Insurance President, CEO, and Director; Chairman and CEO, Progressive Casualty Insurance Company Glenn M. Renwick

Glenn M. Renwick

(408 ratings)

65% of employees recommend this company to a friend

Review Highlights

Pros
  • Management sensitive to work-life balance and work hard to accommodate each employee's situation(in 45 reviews)

  • Leadership, customer focus, comfortable work environment with lots of amenities(in 56 reviews)


Cons
  • Work /life balance was challenging to maintain due to extensive work schedules(in 24 reviews)

  • The current infatuation is the customer service score of which a "5" is the Holy Grail(in 19 reviews)

134 Employee Reviews Back to all reviews
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Customer Service Representative

    Customer Service Representative (Former Employee) Mayfield Heights, Cuyahoga, OH

    ProsYour voice is heard in the company. If you have a problem with something you can tell your supervisor and you can also get the information to the appropriate person online. There is promotion from within and the company really tries to keep everyone happy

    ConsThe starting positions can be difficult. Customer service with insurance is a hard task to do day in and day out. But through all of the concerns the customers have, you develop a lot of knowledge about the actual product you're selling.

    Advice to Senior ManagementManagement should keep doing everything the same except they should set clearer expectations instead of saying well we'll take a look at it or when it happens we'll discuss it further. The guidelines change for insurance, so they should at least have concrete rules that are easily found instead of having to ask multiple people.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

     

    Great Place to work

    Anonymous Employee (Current Employee)

    ProsThe people, the benefits, and the outlook of company.

    ConsHeavy workload, some overtime needed.

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Contact Center Assistant

    Contact Center Assistant (Current Employee) Tampa, FL

    ProsThey always give the best care to their employees

    ConsAlways tried to help the employess to be a better.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Rewarding

    Claims (Current Employee) Rochester, NY

    ProsI love the people and the work life balance.

    ConsI really do not have any cons.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Hard Work Pays!

    Anonymous Employee (Current Employee)

    ProsThe company provides a positive atmosphere for learning about the company and how to progress within the ranks.

    ConsThe company continues to address efficiency issues, which is great for the bottom line and gainshare; however, not for job security. Every few years you can expect a possible change once you begin reaching higher management levels.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great work environment, friendly co-workers, and room to build a career

    Claims Representative (Former Employee) Mayfield Heights, Cuyahoga, OH

    ProsThe office culture is great, co-workers were extremely friendly and after the first six months the schedules become flexible. Great place to build a career. The training was paid, and very helpful as they cover any situation that may come up. They understand that people who work hard can make mistakes, so the weekly sessions with your manager helps you to achieve your goals and become better at your job! Highly recommended.

    ConsNone that I can think of! One of my favorite places to work

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Great Place to work

    Anonymous Employee (Former Employee)

    ProsProgressive does a world class job of recruiting, hiring, and retaining their employees through development and opportunity. For those that like challenge, fast paced environment, working with a group of amazing professional people as well a great benefits- this is the place for you.

    ConsBecause Progressive has the model right and they hire right, patience is a must in order to move up the totem pole.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great Company to work for

    Anonymous Employee (Current Employee)

    ProsCompany really cares about its employees, great benefits

    Consmanagement seems very stale not enough is expected from them.

    Advice to Senior ManagementPlace more interest in what your direct reports are doing.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
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    • No Opinion of CEO

     

    direct sales

    Direct Sales Representative (Current Employee) Riverview, FL

    ProsAwesome hours
    Flexible hours
    Benefits
    Positive work env.

    ConsLong days and dealing with customers over the phone can be wearing

    Advice to Senior ManagementKeep up the contests!

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    Bodily Injury Adjuster

    Anonymous Employee (Current Employee)

    ProsDay time Schedule
    Flexibility for time off
    Work Environment
    Training
    Diversity
    Promte indivdual ideals and workmanship

    ConsWork-load
    Difficult Venue for injury
    Upward Movement
    High set and difficult to attain objectives
    No overtime but unbalanced work load

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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