Public Service Credit Union (Colorado)

  www.pscu.org
  www.pscu.org

Public Service Credit Union (Colorado) Reviews

12 Reviews
2.1
12 Reviews
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David Maus
4 Ratings

2 Employee Reviews Back to all reviews

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  1.  

    Organized Chaos

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Banker/Sales Associate/Loan Applicant Taker in Denver, CO
    Former Employee - Banker/Sales Associate/Loan Applicant Taker in Denver, CO

    I worked at Public Service Credit Union (Colorado) full-time (more than 3 years)

    Pros

    If you happen to start at the right branch, you will do well. If you start at a struggling branch, you have a 30% chance staying with the company in my opinion.

    Cons

    Some of the upper management is not very smart, this causes staffing issues, money order issues, many issues, and the entire company is micromanaged more than I have seen in any company I have worked for.

    Advice to ManagementAdvice

    Empower your employees. Learn what branch level working is like. Figure out your compensation program (When I left, it had been 6 months with a promised "compensation" program coming "Soon". )

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2.  

    Member Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Service Representative I in Denver, CO
    Former Employee - Member Service Representative I in Denver, CO

    I worked at Public Service Credit Union (Colorado) full-time (less than an year)

    Pros

    They are always losing people, so plenty of opportunity for full-time/overtime.
    Benefits are available for full time and part time (though they are pretty unaffordable for part-timers).
    Paid time-off, including holidays and the occassional day in the winter when it is too snowy to open.
    Coworkers are awesome and supportive, even though it isn't their job to support you.
    A lot of opportunity to move up, good place to go to get some banking experience.
    Regular hours, Sundays off.

    Cons

    One of the lower-paying credit unions by at least $2 an hour.
    They do not give raises, only incentives that do not pay much ($70 if you complete 12 appointments, 6 loans over $2,500 closed, have less than $10 outage, and less than 3 check errors per month; $30 for each loan closed after your initial 6 per month. No one in my branch or half of the other branches ever made the goal).
    Incentives are extremely limited and there is always a way they can get out of giving you credit for referrals/giving you incentive pay (only loans over $2500 count, no first mortgages, no credit cards, no ODLOCs; some branch managers will allow you to claim walk-ins for credit while others won't).
    Extremely understaffed/extremely stressful.
    Management usually plays the role of a teller or financial consultant instead of completing management tasks or helping members.
    Management holds tellers back from moving up because they do not want to lose their frontline.
    Members know that if they are rude enough and complain enough, management will just bend over and give them what they want and throw you under the bus (especially in regards to cash withdrawals without proper ID)
    Huge lack of communication between and within departments.
    Bank-like attitude towards members despite promoting a community, credit-union feel.
    You end up doing work far beyond your description since management/other departments will drop the ball otherwise.
    Management will ignore or deny time-off if you are sick due to being consistently understaffed.

    Advice to ManagementAdvice

    Offer employees realistic incentives so they don't get burnt out from making numerous appointments per day and bringing in revenue with no reward.
    Communicate and be clear with employees and members on policy.
    Stand up for employees who follow policy correctly and make sure management makes themselves available at all times. Many unsafe things go down in the branch (like conducting transactions and giving information without IDs) because employees do not want to be yelled at and harrassed by members and then have no support from management.
    Keep an eye on branch management to make sure they are doing what is best for the company (moving qualified people up, etc.) and not just what is easiest for them (hold people back because they excel in their current position). Also be on the lookout for unprofessional attitudes between management and employees.
    Provide the opportunity for a raise, especially after passing assessments and reaching goals.
    Hire an adequate amount of people so chaos doesn't ensue as soon as one or two people quit/take time off.

    Doesn't Recommend

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