Public Service Credit Union (Colorado)

www.pscu.org
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Public Service Credit Union (Colorado) Reviews

Updated August 11, 2015
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3.0
Recommend to a friend
Approve of CEO
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David Maus
3 Ratings

4 Employee Reviews

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  1. Senior Member Service Representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Collins, CO
    Former Employee - Anonymous Employee in Fort Collins, CO
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    The company pays well and the members are great. The training is great as well of you get the time to go.

    Cons

    They are a very sales pushy company and the management says they are not. They have unrealistic goals for tellers and bankers.

    Advice to Management

    If your going to have a sales environment that is fine just be upfront about it and you would have as much turn over. There is more turnover in PSCU then your biggest competitors.


  2. Hard work does NOT pay off

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communication Center Representative in Denver, CO
    Current Employee - Communication Center Representative in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Public Service Credit Union (Colorado) full-time (More than 5 years)

    Pros

    Good pay, revamped training, auto loan incentives, some great co workers, consistent schedules

    Cons

    Branch staff unhelpful, take on other departments work, short staffed, not enough feedback or praise

    Advice to Management

    Assistance is needed with members who are continuously verbally abusive towards employees, don't just expect us to take the call each time when clearly a manager needs to be involved or the account needs to be shut down. Expect same member service standards for all reps, no matter how long they've been in the department. Recognition for handling escalated situations or handling situations where another branch has dropped the ball.


  3. PSCU can be a great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous
    Current Employee - Anonymous
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    For the most part it is a good company to work for. Great benefits.

    Cons

    Advancement can be slow going

    Advice to Management

    Acknowledge employees when walking by.


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  5. Very appealing yet frustrating at times

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Lakewood, CO
    Former Employee - Anonymous Employee in Lakewood, CO

    Pros

    Great people. They go out of their way to hire quality people who understand their roles and are enthusiastic about the work they do. You have the opportunity to really get to know your clients. You see many more than once a week.

    Cons

    As much as is pushed about promoting from within, those promises were rarely honored. People with experience and knowledge and the will to do the work necessary were often passed over for outsiders who often did not understand the culture, but instead were seen as nothing more than better salespeople.

    Advice to Management

    Use the people you have to promote. They know your clients better than anyone you can bring from the outside. If growing the business is the highest priority, this is the best way to do it in my opinion.



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