Public Storage

  www.publicstorage.com
  www.publicstorage.com

Public Storage Reviews

Updated September 6, 2014
Updated September 6, 2014
328 Reviews
2.5
328 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Public Storage Vice Chairman, President, and CEO; Chairman, President, and CEO, PS Business Parks Ronald L. Havner Jr.
Ronald L. Havner Jr.
223 Ratings

Review Highlights

Pros
  • So you have a good work/life balance if you have things to get taken care of after 6pm (in 12 reviews)

  • Working alone and having office/steady hours are about it (in 16 reviews)


Cons
  • Being a property manager is a difficult task with a lot of responsibility (in 67 reviews)

  • Not once has any upper management ever looked at my goal board (in 46 reviews)

More Highlights

76 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 6 people found this helpful  

    Not as promised

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager in Orlando, FL
    Current Employee - District Manager in Orlando, FL

    I have been working at Public Storage full-time (more than 3 years)

    Pros

    Properties are only open from 9 AM to 6 PM.

    Cons

    Tenants call at all hours day or night. Company does not appreciate your input nor results,"in appreciation for all your hard work, we are going to be giving all the district managers a Polo shirt at the sales conference" Your immediate supervisor, a RM or SDM, can make a bad job worse. For a company that made 1.8B in profit last year, fixing anything at the properties is next to impossible. All PS cares about is money, how to make it and they will pay as little as possible to keep it. Everyone in the company refers every complaint to the DM, but we are not empowered to make any adjustments to rent increases, delinquency, pricing, etc.

    Advice to ManagementAdvice

    If you tell the DMs to run their district like they owned it, let them. Denying every work order, having them get yelled at by tenants who have been there for 5 years because they got their 5th rent increase while not empowering them to make adjustments to the rent. Also, PS wants educated, motivated, DMs with lots of experience, but 2 days a month we cut locks, 2 days a month we sell at auction, and more and more we have turned into the trash haulers because we can't afford to pay anyone to pickup abandoned goods. Pay the DMs for everything you expect.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Think twice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Resident Property Manager in Washington, DC
    Former Employee - Resident Property Manager in Washington, DC

    I worked at Public Storage full-time (more than 5 years)

    Pros

    You are generally your own boss, Apartments can very nice

    Cons

    You never get to leave your work and customers swill knock on your door at all hours and expect you to take care of them even on your day off. I have been followed by customers when I was walking. My life has been threatened numerous times due to auctions. You need to know verbatim presentation to customers. Once you move in they are very cheap at apartment repairs and some apartments are NOT NICE

    Advice to ManagementAdvice

    Allow people to present their rentals so a customer does not feel like you don't care what they are asking....customers are not robots and know when you are talking to them and not a rehearsed communication......it makes them feel MORE SPECIAL

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 18 people found this helpful  

    District Manager is really a manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Manager
    Current Employee - District Manager

    I have been working at Public Storage full-time (more than an year)

    Pros

    Stock when I was hired with a three year vestment. Other than that, as I look back at my two years there I see no pros.

    Cons

    Although they only hire experienced DMs I found the DMs who had been there the longest where ones who had never worked for a decent company in the past. This job is really a management job where you manage hourly employees who have no authority to make any decisions. The Senior DM is really the DM managing you, the manager.
    Work life balance is the absolute worst and a complete joke. You aRe expected to log in every day to make sure you employees made it to work. This means forget church, workouts, camping with no wifi, etc. God forbid one of your lame hourly employees call in sick at the last minute, show up late for work, or quit and you don't get your property opened up on time. The. An email goes out to every level of mgmt and if you didn't prereport it you are screwed.
    Summers you are expected to work six days a week for about three months with no other compensated day off. You literally have to send in reports several times a day on Saturdays and sometimes Sundays during this time reporting units rented, locks sold, etc. What a joke and another way for them to make your life miserable.
    Car mileage is a joke. I know it is the law but if you don't live near your territory you will be screwed.
    Management--- I don't know where to start. This is the most micro managed company you will ever work for. The CEO and upper management
    have their hand in everything from approvals to pay repairs on dilapidated storage units to 24/ 7 tabs on all their employees. They have huge egos And treat their employees poorly
    The regional meetings are unbelievable. The regional and seniors will literally practice their DM meeting presentations for hours so when the CEO and whoever else decides to attend their meeting, don't chastise them for having a bad meeting. We had a DM once who got fired because the CEO reported her to the rvp that she took her shoes off under the table during the meeting. True story !
    The annual reviews are a complete joke. The RVPs have to spend a week in California presenting their dm reviews to the CEO. What CEO has the time to manage every DM in the company! It is a complete dog and pony show.

    I don't know where to stop so I'll stop here. Don't take a job here. It was a complete waste of my time. I was not fired or forced out by any means just got tired of working for such a crappy company

    Advice to ManagementAdvice

    Work life balance! Promote hourlys from within. Treat your management with respect, don't just demand it by scaring them all

    Doesn't Recommend
    Disapproves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review
  5. 3 people found this helpful  

    Don't get trapped

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Property Manager
    Current Employee - Property Manager

    I have been working at Public Storage full-time (more than an year)

    Pros

    I like working alone for the most part. If you're taking night classes slow days are great to get some studying done.
    Position offers benefits if you can hack it.

    Cons

    As a Property Manager you have to deal with everything: cleaning, maintenance, customer service; which wouldn't be terrible if the pay was better.
    Safety is a concern, especially as I had someone who came in repeatedly and threatened me, basically saying she was going to keep coming back until she, "get[s] what she want[s]." My DM's position on this was a, "Sucks for you" attitude.
    Same thing goes for when the DM screws up. I had no running water for 2 weeks because someone did not get my backflow inspection done. He ignored notices from the water company for 6 months. Once again, it was a "Sucks for you" attitude. I never had 'drinking water' per say to begin with, but then I was without a sink or a toilet. I had to drive to a shopping center to use the restroom. In the meantime my DM called me constantly on the store phone to make sure I was still there and didn't decide to leave without telling him.
    The company refuses to pay to repair and maintain their properties. I have NO light at my location at night. This has been reported for months, but the company did not like the estimate given by various contractors to repair/replace my lighting.
    I get to deal with the customer complaints on no lights, holes in buildings, rate increases (which are extreme), and now I'm having health problems (so I'm trapped because this is where I get my benefits)
    The sales requirements are ridiculous. It is assumed you are not executing the script properly if you fail to sell a $20 lock to every customer. Most of these people rent their trucks from Uhaul. Same locks for $13.
    It would be nice to get a weekend off every once in awhile without having to fight for it. Only certain employees get all of the days off they want, including 3- and 4-day weekends. I cannot remember the last time I had a Friday, Saturday, or Sunday off.

    Advice to ManagementAdvice

    If you have NEVER worked in an office for what we make, do NOT come in and tell us we are not doing our jobs correctly.
    Pay us what we're worth. The amount of pay is not commensurate to the responsibility.
    Invest in properly maintaining facilities. For how high the rent is and for how much you raise the rent each year, in addition to how much you don't pay your employees, you can afford to PROPERLY repair buildings. Stop slapping half-assed band-aids on everything.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Manager everyones a manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Property Manager in Naperville, IL
    Former Employee - Property Manager in Naperville, IL

    I worked at Public Storage full-time (more than an year)

    Pros

    you do not have to deal with many customers. And you get to ride a golf cart a lot.

    Cons

    you get paid 9.50 an hour and never get raises. People go crazy some times on you yelling about there stuff getting ruined or sold at actions. Once a week you have to make over a hundred calls to tell people there rent is due. also no room for upper movement in the company.

    Advice to ManagementAdvice

    if you pay more you will get better talent. and you guys should advertise more the employees cant force people to stop in.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 12 people found this helpful  

    Although my incentive compensation was good, the stress of the job was not worth it.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager Public Storage in San Diego, CA
    Former Employee - District Manager Public Storage in San Diego, CA

    I worked at Public Storage full-time (more than an year)

    Pros

    Good stock incentive program. The potential bonus incentive helps offset the relatively low base pay. I had a good mentor who was in a similar position. Mentoring is a company best practice.

    Cons

    Poor working conditions, especially for the hourly Property Managers & Assistant Property Managers. Many times they do not get the opportunity to take 10-minute breaks. The company looks the other way in enforcing that employees get to take their breaks. Many of the self-storage properties do not have breakrooms for the employees. In those situations, the employees may have to eat in their cars, or in the office, which can lead to interuptions when a customer knocks on a locked office door.

    For the salaried multi-unit positions, there is absolutely no work-life balance. They have to work 6-7 days a week and even then, find it difficult to stay caught up. Calls are fielded from customers at all hours (evenings & weekends). The company has a practice of eliminating the bottom 25% of employees at each level in the organization chart. It does not matter if you had a good prior year. Your area could have one bad quarter, and your job is at risk.

    I had employees threatened by customers and had to work with legal counsel in getting restraining orders. My life was threatened as well by two customers. The self-storage industry is a tough one.

    As far as Leadership at the company goes, they do maximize the return of the shareholder., but that comes at a cost. Customer service is poor, customers' rate increases are abundant, repairs at the properties are put off and the working conditions are poor.

    My employees and I never saw any communication from Corporate Human Resources. It's the most silent department in the Company.

    Advice to ManagementAdvice

    Look at your employee turnover.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 2 people found this helpful  

    Want to work for a stressful place and forget that you have family and kids then Join this company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Systems Analyst
    Former Employee - Systems Analyst

    I worked at Public Storage full-time (more than an year)

    Pros

    Fair compensation, if you do a good job they give you year end bonuses and recognition for your work

    Cons

    They expect you to work more than 8 hours a day, 7 days a week. I understand there were time when a fire drill happened like the network was down, the phone system was not able to receive calls then you must be all hands on deck. But come on you were called on holiday because your manager had a stupid question and can't wait until Monday. I have no personal life.

    Advice to ManagementAdvice

    Work life balance, if you wonder why every one quit on you after a year it was because there is no life after work if you work here.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9.  

    ok job to start

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Property Manager in Orlando, FL
    Former Employee - Property Manager in Orlando, FL

    I worked at Public Storage full-time

    Pros

    top company in the industry

    Cons

    not a career just a job

    Advice to ManagementAdvice

    raising the payment to property managers who work hard

    Recommends
    Positive Outlook
    Disapproves of CEO
  10.  

    Could be better

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relief Manager
    Current Employee - Relief Manager

    I have been working at Public Storage full-time

    Pros

    you don't really have to do much once you figure out how to organize your day, the schedule is always sent out in advance so you can make plans. Good work life balance.

    Cons

    no security.....I always feel unsafe coming to work at certain locations because anybody and everybody (including bums that rent there) can come in and they always make me and other tenants feel uncomfortable.

    bad pay....they pay you 9/hr and you work full time.....you work a lot to get a bad check that you can get at a part time job.

    dishonest company......let's just say this company will leave you always looking like the bad guy to renting tenants because you're the only one they can see and complain to about rent rising and other horrible things they act like they can't fix.

    upper management is pretty much a bunch of inexperienced rich people who just want you to do things the PS way (which is not the right way)

    No opinion of CEO
  11.  

    A hobby not a job path.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Property Manager in Dallas, TX
    Former Employee - Property Manager in Dallas, TX

    I worked at Public Storage full-time (more than 3 years)

    Pros

    Well being forced to sell a lock and insurance and now being forced to get a social media review is crazy. The company has become so micro managed it's insane.

    Cons

    The tenants that you see and grow a relationship with.

    Advice to ManagementAdvice

    Don't be so pushy. Raise the pay a bit and maybe think about promoting within.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO

Work at Public Storage? Share Your Experiences

Public Storage

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.