Public Storage Reviews

Updated July 22, 2015
101 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
2.0
Rating Trends
Recommend to a friend
Approve of CEO
Public Storage Vice Chairman, President, and CEO; Chairman, President, and CEO, PS Business Parks Ronald L. Havner Jr.
Ronald L. Havner Jr.
57 Ratings

Pros
  • So you have a good work/life balance if you have things to get taken care of after 6pm (in 14 reviews)

  • being in direct contact with District manager is great (in 17 reviews)

Cons
  • If you become a property manager (more responsibility) there is no pay raise (in 70 reviews)

  • FYI sales men don't clean bathrooms or do a team lift for abandon goods because upper management don't not get vendor to remove it (in 49 reviews)

More Pros and Cons

101 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (5)

    On site managers

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Public Storage full-time (More than 10 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    On site properties, set your own pace, great people, and getting to help people. That is all the pros I can think of

    Cons

    On site managers should get higher pay. They are the ones responsible and held accountable for property performance. As the years have gone by upper management demanding more and more but the pay has stayed pretty much the same. Actually worse since the bonuses are terrible now.

    Advice to Management

    They need to start appreciating their employees. People are starting to get tired of scripts and upper management being on outr cases about reviews, scripts and sales. They are making it so it is not enjoyable to go to work anymore


  2. Helpful (4)

    manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager in America, AL
    Current Employee - Property Manager in America, AL

    I have been working at Public Storage full-time (More than 8 years)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Stable company makes a lot of money

    Cons

    Pay could be better, Pto has decreased, and getting things repaired takes an act of congress.


  3. Helpful (3)

    it's all right

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relief Manager
    Former Employee - Relief Manager

    I worked at Public Storage full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    work hours are pretty good, 9:30-6 on weekdays and 9:30-5 on weekends. the work itself is pretty easy, and there's not much to do. good for anyone looking to just make easy money.

    Cons

    they company pushes its employees to hustle customers into buying merchandise they really don't need, to the point where it's almost harassing. the simple fact that they expect every employer to be an automated message in order to sell items other than storage units really takes away from any sort of individuality that you would want.

    Advice to Management

    stop forcing scripts.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (4)

    about the job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Public Storage (Less than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Get off early and day went by fast

    Cons

    Under pay for all the work you do,not enough security

    Advice to Management

    Get a better safe environmentfor the empolyees


  6. Helpful (5)

    Low pay with high demands - not worth it.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relief Manager
    Former Employee - Relief Manager

    I worked at Public Storage full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Usually work by yourself or with one other person. If you're bored in the office you can walk the grounds for lock check to break up the day. Usually not a lot of foot traffic.

    Cons

    Pay is poor for what they expect you to accomplish. Demand for sales, sales, sales, and do not want to hear excuses for not being able to sell merchandise, insurance, or a lock. Must check in with DM when you complete sales to explain what you could have done better and how you're going to improve and what goals you are setting for yourself. Must use your own car for bank trips and runs on the property to show units if golf cart is down. Nothing seems to be fixed right away. Lots of sales pressure, no commission. Scams for half the items you have to "sell". Scripts you must follow exact and at times they request.

    Advice to Management

    If you expect employee's to actually want to sell items then give commission or increase the pay. Stop acting like you can sell a lock or insurance to every single person when you aren't the ones personally dealing with the few difficult customers, or ones aware of our policy and ways around it.


  7. Helpful (3)

    Sounds Decent, descends from there.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Relief Manager in Annapolis, MD
    Former Employee - Relief Manager in Annapolis, MD

    I worked at Public Storage full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Not much physical work, very straight foward duties and customer interactions

    Cons

    Scripts are VERY bad, like the writer had never spoken to a human in their life. Expectancy on selling insurance and locks is to high .

    Advice to Management

    Chill out on the locks and insurance, if you get 1/10 people youre winning..


  8. Helpful (4)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Newtown, PA
    Former Employee - Anonymous Employee in Newtown, PA

    I worked at Public Storage full-time (More than 5 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Company has alot of assets and plenty of cash to spend. Its the largest self storage company in the world and one of the largest land holders as well.

    Cons

    The company will work you till you either quit from burn out or will fire you because you either can't keep up with the demands of the job or you don't want to continue with amount of hrs, emails, inter-department BS and overall stress of the position.

    Advice to Management

    The amount of turnover in the company is tremendous. There's a reason for that. Your expected to work an inordinate amount of hrs for what your paid. In the end, there is no work/life balance.


  9. Helpful (10)

    District Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - District Manager in Houston, TX
    Former Employee - District Manager in Houston, TX

    I worked at Public Storage

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay and bonus was very good

    Cons

    Treatment of employees was poor at best. The marketing dollars spent drives customers in. Company attitude is it is easy to replace the people with new employees. Required scripts take personality out of presentations. It makes you feel like a robot. Internal audit is used as a scare tactic versus a learning and growth opportunity.

    Advice to Management

    Management needs to remember that they are in a people oriented business and treat it's people with care and not as replaceable


  10. Helpful (4)

    Steady hours but...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Manager
    Current Employee - Property Manager

    I have been working at Public Storage

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Steady hours, good for starters. Everything is scripted, so anybody can do it. Basic knowledge on real state and regulations.

    Cons

    No flexibility, the pay is not enough for the workload. The customers treat you like trash. There's no room for growth. The manager spends most of the time alone and don't think about getting sick, because hardly will get somebody to cover you, but if somebody calls in, hold on tight because toy will have to cover the shift.

    Advice to Management

    District Managers could be the best, but if you don't give them space to make decisions in their districts, don't expect better results. It's a good time to start offering better salaries and growth opportunities to the managers.


  11. Helpful (8)

    Easy job, terrible company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Property Manager in Modesto, CA
    Former Employee - Property Manager in Modesto, CA

    I worked at Public Storage full-time (More than 8 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Easy job. Renting spaces, cleaning, delinquency control. Day to day it's routine and easy. Good benefits and vacation time. Great schedule. Stable company, expanding.

    Cons

    Terrible upper management. In 8 years we went through 5 district managers. Crazy high pressure to meet goals but you get no power to work with customers or implement any new ideas to achieve the goals. Minimum wage pay if you're a property manager. I got "promoted" from a Relief manager and got money taken from me for a "free" apartment that isn't free if they took money from me to get it. The corporation never gives positive feedback. It's totally $ centered. And while most corporations are at least they attempt to make you feel like you matter. Not so at PS. There is zero room for growth, they do not promote from with in at all.

    Advice to Management

    Listen to your employees. They work hard for you and stress and fret to the point of tears trying to meet your goals but you do nothing to empower them when they are the ones working there day in and day out. Rules from corporate are kind of a joke when each location is so different based on economics of surrounding areas and the upper management making the rules spend their days in a fancy office somewhere. It's not realistic.



Showing 101 of 479 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.