Public Storage Reviews

Updated March 15, 2015
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Public Storage Vice Chairman, President, and CEO; Chairman, President, and CEO, PS Business Parks Ronald L. Havner Jr.
Ronald L. Havner Jr.
269 Ratings

85 Employee Reviews

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  1. 1 person found this helpful

    ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Public Storage

    Pros

    good working environment, great customer

    Cons

    upper management sucks, no room to grow

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 8 people found this helpful

    For the salary not sure if it's worth it

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Public Storage

    Pros

    Some offer onsite apartments, which they will deduct 2/hr from your pay to live. All utilities included.
    Hours are 9:30-6 weekdays, and 9:30-5 weekends
    Little supervision

    Cons

    Hourly rate
    Underpaid for what is expected
    Micromanaging
    Company is greedy and can careless for property employees.

    Advice to ManagementAdvice

    You guys are greedy and should care more about the people who generate all your revenue. The hourly rate is horrible for what you expect out of us...if I didn't live onsite I would of been quit. I'm a top performer in my district for the last 3 years and the bonuses are a joke.

    Doesn't Recommend
    Neutral Outlook
  3. 10 people found this helpful

    Too much Turnover

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Public Storage full-time (more than 5 years)

    Pros

    Compensation and job security are good because of the amount of work and growth in the company

    Cons

    Unfortunately, that growth leads to an unbalanced work/life relationship that leads to complete burn out. Then you realize that you're working 60 hrs a week with weekends to keep up with the responsibilities that come with the job

    Advice to ManagementAdvice

    When the CEO tells the company employees that they're puking cash while they continually cut back your phone allowance, offer no perks, cut/scrutinize travel expenses that you finance on your own credit card, offer minimal raises,---You see the disconnect between the those that are in the trenches at these locations/projects vs Glendale

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. 15 people found this helpful

    Wouldn't recommend

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Property Manager in Charlotte, NC
    Current Employee - Property Manager in Charlotte, NC

    I have been working at Public Storage full-time (more than 3 years)

    Pros

    If you get an apartment the low pay is not as hard to live on. Your pay is cut to minimum wage when you sign the lease but at least your bills are paid. Benefits are good but if you are regularly scheduled on a day that is one of the only 3 holidays that you will get, you don't get paid for it or offered another day off with pay.

    Cons

    Overuse of scripts. Management that doesn't have a clue as to what it is like to work at the properties. You will get chewed out on a regular basis for things that you have no control over. Sometimes irate customers threaten you. Forced to beg for google reviews. You work alone for the most part and are expected to do all the work at the property while at the same time be in the office and call reservations for your property and your buddy property within 5-10 minutes. There are tons of collection calls that you have to make and if your delinquency isn't where they want it to be it is your fault because, I don't know, you didn't kame enough calls. They want you to do high pressure sales of overpriced merchandise but do not give you any incentive to sell.

    Advice to ManagementAdvice

    When I first started with the company, I loved working for Public Storage. Now with the threat of "script practice" being the only thing that seems important on visits by upper management, no one wants to be visited by upper management. We do have better things that we could be doing than regurgitating scripts. PTO-you do remember that this is for sick leave also!!!! When you chopped our PTO time we now have to decide whether we are going to take a sick day or be able to take a vacation. Please, come out and get screamed at/threatened on a regular basis, try to do the work of two people being at two places at one time, live off of the low pay and see if this job is not stressful. Then take our PTO away!!!!!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6. 12 people found this helpful

    Not fun...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Public Storage full-time (more than 5 years)

    Pros

    It's nice not working nights.

    Cons

    The company doesn't car about it's employees. Raises are a joke or non existant. Bonuses get cut smaller every year. Pushing for google reviews is out of control. Pushing for Insurance and locks and being judged on that is unfair. The properties in winter do not get cleared and we are the ones having to handle irate customers, but they still want reviews anyway. People who work hard are not rewarded and people who slack off get away with it all the time. I would not recommend this job to anyone. If you live onsite you take a pay cut, and it would be great as the apt and all utilities are included, but when it comes to raises they do it as a percentage so even if you work like crazy, you get a smaller raise because your pay is less to begin with. You are not paid based on your performance at all.

    Advice to ManagementAdvice

    Treat your employees fairly passed on their work.

    Doesn't Recommend
    Negative Outlook
  7. 8 people found this helpful

    Would be a great job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relief Manager in Annapolis, MD
    Former Employee - Relief Manager in Annapolis, MD

    I worked at Public Storage full-time (less than a year)

    Pros

    Very easy basics and schedule

    Cons

    Try selling things to people that they dont need or want.

    Advice to ManagementAdvice

    Locks, come on. People are not dumb don't try and sell them locks for double markup. Also dont judge employees on their LOCK SALES. are you serious? also the insurance...judging the people on that also..telling people to LIE?! thanks.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  8. 11 people found this helpful

    Property Manager.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Public Storage full-time (more than a year)

    Pros

    It's a job, if your goal is to live at your job this is a job for you.

    Cons

    Working 9-6 daily, Always short staff, Drills sales down your throat,NO RAISES!!, you actually get paid least as a property manager.. No room for growth, Does not support employees in school. Bonus program is a no go!

    Advice to ManagementAdvice

    Give field employees raises! They are the face of this company. Nobody truly enjoys working for you guys. You could care least about your employees or customers for that matter!

  9. 10 people found this helpful

    Unfriendly!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Middle Management in Burbank, CA
    Former Employee - Middle Management in Burbank, CA

    I worked at Public Storage full-time (more than 3 years)

    Pros

    Conveniently located to a train station. Benefits and salary for corp. employees are pretty good.

    Cons

    The CEO has his fingers all over this company. No decisions are made without him knowing the situation. Executives feel their skills are not utilized as a result. For any employee, beware of politics. Within my first week there, a mid-level manager came to my office and warned me himself to be careful; I learned from The Godfather, and stayed away from him too. But he was right; the corp. employees are not very friendly nor are they very nice. If you can just do your job and go home, you'll be fine.

    Be ware too, that to take a holiday day off (e.g. 4th of July), you have to accumulate time like you would for a sick day or vacation day.

    Advice to ManagementAdvice

    Let your executives do their jobs. Be better to your employees.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  10. 11 people found this helpful

    No Way

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager in Jacksonville, FL
    Former Employee - District Manager in Jacksonville, FL

    I worked at Public Storage

    Pros

    Flexible schedule. I can't think of any other pros.

    Cons

    Micro managing boss, cheap company who brags about cash on hand constantly.

    Advice to ManagementAdvice

    Don't micro manage.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  11. 15 people found this helpful

    Ive wasted 4 years for this?

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relief Manager in Atlanta, GA
    Current Employee - Relief Manager in Atlanta, GA

    I have been working at Public Storage full-time (more than 3 years)

    Pros

    Hours are from 9:30-6pm m-f, 9:30-5pm on weekends so that could be a benefit depending on your personal preference.
    Most managers, under the district manager are all generally nice from my experience.
    Apartments are available to employees that need a place to stay. Will have to take a pay cut.

    Cons

    The management style.

    Upper management sucks-- all the way to the CEO. They constantly change policies and scripts used to rent units to customers

    You feel pressured into forcing customer to buy overpriced merchandise.
    And then you are "called out" by management when a customer doesn't purchase anything from you.

    Inconsistency within the company. For example, The call center will tell the customer it is $23 to rent a space and that is all the customer will need, then the customer will come in with only $23 and we are expected to sell the customer an overpriced lock and then insurance and then sell merchandise to them,.Which makes no sense.

    No growth. The highest position a relief/property manager can go is KTP, which is a management trainer and they only get paid $1 extra to do that task, So a relief manager can not move up and become a district manager. You would have to quit and then get rehired as a District manager.

    Finally, the bonus. The bonus plan changes every year and they add more and more variables to make it difficult for managers to get a bonus.

    Advice to ManagementAdvice

    KEEP IT SIMPLE!
    Send one message to the customers. If you want them to purchase merchandise, lower the prices to match the competitions prices. Do not tell customers that its only $23 when we know they also need to secure their spaces. Or if you don't want to require customer to purchase public storage specific items, then stop holding employees accountable if a customer doesn't buy from us. Actually show your employees you care about them, rather than consistently worrying about "numbers" or scripts. I thought this was customer service, not an audition to be an actor.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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