Public Storage

  www.publicstorage.com
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Public Storage Reviews

Updated Jul 22, 2014
All Employees Current Employees Only

2.3 295 reviews

28% Approve of the CEO

Public Storage Vice Chairman, President, and CEO; Chairman, President, and CEO, PS Business Parks Ronald L. Havner Jr.

Ronald L. Havner Jr.

(194 ratings)

23% of employees recommend this company to a friend

Review Highlights

Pros
  • So you have a good work/life balance if you have things to get taken care of after 6pm(in 12 reviews)

  • Working alone and having office/steady hours are about it(in 15 reviews)


Cons
  • Being a property manager is a difficult task with a lot of responsibility(in 63 reviews)

  • All upper management is hired from outside the company and are trained by(in 45 reviews)

71 Employee Reviews Back to all reviews
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    • Culture & Values
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    • Disapproves of CEO

     

    ok job to start

    Property Manager (Former Employee) Orlando, FL

    Prostop company in the industry

    Consnot a career just a job

    Advice to Senior Managementraising the payment to property managers who work hard

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • Disapproves of CEO

    1 person found this helpful  

    Although my incentive compensation was good, the stress of the job was not worth it.

    District Manager Public Storage (Former Employee) San Diego, CA

    ProsGood stock incentive program. The potential bonus incentive helps offset the relatively low base pay. I had a good mentor who was in a similar position. Mentoring is a company best practice.

    ConsPoor working conditions, especially for the hourly Property Managers & Assistant Property Managers. Many times they do not get the opportunity to take 10-minute breaks. The company looks the other way in enforcing that employees get to take their breaks. Many of the self-storage properties do not have breakrooms for the employees. In those situations, the employees may have to eat in their cars, or in the office, which can lead to interuptions when a customer knocks on a locked office door.

    For the salaried multi-unit positions, there is absolutely no work-life balance. They have to work 6-7 days a week and even then, find it difficult to stay caught up. Calls are fielded from customers at all hours (evenings & weekends). The company has a practice of eliminating the bottom 25% of employees at each level in the organization chart. It does not matter if you had a good prior year. Your area could have one bad quarter, and your job is at risk.

    I had employees threatened by customers and had to work with legal counsel in getting restraining orders. My life was threatened as well by two customers. The self-storage industry is a tough one.

    As far as Leadership at the company goes, they do maximize the return of the shareholder., but that comes at a cost. Customer service is poor, customers' rate increases are abundant, repairs at the properties are put off and the working conditions are poor.

    My employees and I never saw any communication from Corporate Human Resources. It's the most silent department in the Company.

    Advice to Senior ManagementLook at your employee turnover.

    No, I would not recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • Approves of CEO

     

    Want to work for a stressful place and forget that you have family and kids then Join this company

    Systems Analyst (Former Employee)

    ProsFair compensation, if you do a good job they give you year end bonuses and recognition for your work

    ConsThey expect you to work more than 8 hours a day, 7 days a week. I understand there were time when a fire drill happened like the network was down, the phone system was not able to receive calls then you must be all hands on deck. But come on you were called on holiday because your manager had a stupid question and can't wait until Monday. I have no personal life.

    Advice to Senior ManagementWork life balance, if you wonder why every one quit on you after a year it was because there is no life after work if you work here.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
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    • No Opinion of CEO

     

    Could be better

    Relief Manager (Current Employee)

    Prosyou don't really have to do much once you figure out how to organize your day, the schedule is always sent out in advance so you can make plans. Good work life balance.

    Consno security.....I always feel unsafe coming to work at certain locations because anybody and everybody (including bums that rent there) can come in and they always make me and other tenants feel uncomfortable.

    bad pay....they pay you 9/hr and you work full time.....you work a lot to get a bad check that you can get at a part time job.

    dishonest company......let's just say this company will leave you always looking like the bad guy to renting tenants because you're the only one they can see and complain to about rent rising and other horrible things they act like they can't fix.

    upper management is pretty much a bunch of inexperienced rich people who just want you to do things the PS way (which is not the right way)

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    Too much work for very little pay

    Anonymous Employee (Current Employee)

    ProsGreat hours if you like working every weekend. Would recommended this type work for anyone looking towards retirement. You won't make enough to save for it. Great for college graduates

    ConsHave to work every weekend including Sundays is horrible. Boring and slow. No one wants to conduct business on a Sunday. No chance for advancement because company doesn't promote within. No rehire policy and no raises. If you love blowing up customers phone asking for payments, this is the place for you.

    Advice to Senior ManagementShare the wealth with the people that is doing all the work.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

    2 people found this helpful  

    We don't store like its ours.

    Relief Manager (Current Employee) Long Beach, CA

    ProsIt is a somewhat "laid back" job depending on what locations you are sent to. There are set hours to work, you know what time you come in and what time you go home. No late night or early morning shifts.

    ConsYou are left alone at busy locations. You are required to memorize over 20 scripts. District managers are hardly ever useful, so as a Relief manager you must problem solve to your best ability. Transients and "riff raff" who are unhinged, it is a scary job when alone.

    Advice to Senior ManagementTake better care of your employees, your sites are not safe.

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    My experience at Public Storage

    Relief Manager (Former Employee) Atlanta, GA

    ProsThe hours that you work are morning and daytime hours. So you have a good work/life balance if you have things to get taken care of after 6pm.

    ConsSome challenges i encountered were , when i was hired i was told that there was room for advancement, but there really was not. A Relief Manager and Property Manager makes the same thing and neither position can never ascend to District Manager. Also in my city employees are paid less than other storage facilities that are smaller in company size.

    Advice to Senior ManagementManagement should stop frowning upon employees that work other jobs as long as it does not interfere with the operations of their business at Public Storage.

    No, I would not recommend this company to a friend

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    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Over Worked

    Relief Manager (Current Employee) Denver, CO

    ProsThis is a good company to learn storage business from the bottom up. I have been with the company for 2 years.

    ConsPM & RM's do all the property work, make all the money for the company and see none of the rewards. The DM's and higher up's who motivate are the one's who get the money and the trips. And poor benefits! Only PTO days and 3 paid holidays a year, no paid vacation time. I'm over the Google!

    Advice to Senior ManagementNone, they won't listen, they don't care, they are more interested in buying new properties then maintaining the ones they have and the people who manage them.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • No Opinion of CEO

    1 person found this helpful  

    Mundane, not paid well enough, stressful

    Relief Manager (Former Employee) Orange, CA

    ProsJob Stability+Benefits+Bonuses (competition)
    Room for (fast) growth.
    "Trusted" company brand name.
    The job started at $10/hr.

    ConsMundane
    Stressful/super slow!
    You do EVERY job: Customer Service, Billing, Administration, Complaints, Janitor, Maintenance, etc.
    Run into occasional break ins!

    Advice to Senior ManagementPay your employees closer to $16/hr-$17/hr+++! Smaller companies are offering double what you offer, and these positions do not force the employee to be the janitor!

    No, I would not recommend this company to a friend

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    2 people found this helpful  

    Secretive Greatly Compensated Upper Management, resulting in Confused, Disappointed, Exhausted Field Employees

    Property Manager (Current Employee) Hickory, NC

    ProsI adore the hands on aspect, enjoying time outdoors and then I also appreciate my office time. It's a unique combination here, you constantly utilize your management skills, customer service, administrative, sales abilities, and all while keeping fit while maintaining the property you run. Your customers witness you in all of these roles and it is near impossible not to build a good rapport when the same people who keep you employed see you consistently active in your role as their Property Manager/Handyman-woman.

    ♡My Clients and Peers♡ You encounter such a wide variety of customers and associates in this industry. People from all walks of life, all in different places and experiencing different circumstances that have brought them into your storage facility. I haven't met a customer yet that just felt like they wanted a storage space and came out to get one. In the same sense, I haven't trained an associate that set out in search of a position with a storage company. All of the people I have connected with here have enriched my life in many valuable ways.

    ConsI was hired in and told if I could stand out, proving my abilities to be outstanding, promotions were possible. It didn't take long before I learned that being as I was hired as a Relief Manager in Field Management, no matter what I did I could only advance to a Property Manager, then an A Property Manager, and then finally I could become a Key Training Professional. (Not necessarily in that order)

    This knowledge didn't stop upper management from misleading me, recommending that I return to school to complete at least my 4 year degree to become eligible for the District Management position, where my career potential would have no boundaries within the company and my salary would more than triple, and the incentive package would put my years salary to shame. Two years into juggling a very chaotic life...promoting all the way through field management, enjoying marriage, raising young adults, accumulating student loans, and constant exhaustion, but maintaining energy through adrenaline, I experienced a new regional who told me flat out that I had reached the top...No matter what I did, I would not be promoted outside of field management.

    Since that time I've continued to stay. I've been comfortable at times and I do enjoy the job. However, maddeningly every year they find a way to take more away. They took away sick pay, then yearly they reduce Paid Time Off. Now they argue on allowing us to use our earned PTO, and if it isn't used by a certain deadline, they cut us a check instead of allowing us our earned rest/family time. Our bonuses went from monthly to quarterly, then quarterly to yearly. Merit increases are now mass increases, in tiny percentages, provided to all, no matter what your performance level is.

    Upper management constantly changes now, without ever sharing any of their strategies. The field moral is now nonexistent, they want robots, they demand results, high pressure sales, so we can pad the pockets of our CEO, while our properties run in need of more maintenance and upgrades for our clients who consistently receive rate increases leaving them upset with the office staff who have zero control. Those upset customers then leave, and upper management expects us to explain why we can't retain their business.

    Advice to Senior ManagementWake up! Quit spending millions on research companies who analyze how to maximize your employees performance and talk to the people on your front line making this company work. Allow just a little compassion in our structure, reach out in the communities, create advancement opportunities, reward justly, and dispose of cancerous staff members instead of towing their dead weight. Discontinue the micro management, the relentless documentation, and the constant phony positive feedback, quickly followed by repetitive negative criticism. If you don't want your field employees in upper management, that's tragic.At the least, field positions could be created to allow us to earn a respectable living and to demonstrate a higher moral with a sense of pride in this company. I'm amazed share holders allow these behaviors to not only continue, but to descend on an annual basis. Be Real, Please.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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