Public Storage

  www.publicstorage.com
Work in HR? Unlock Free Profile

Public Storage Reviews

Updated July 22, 2014
Updated July 22, 2014
311 Reviews

2.6
311 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Public Storage Vice Chairman, President, and CEO; Chairman, President, and CEO, PS Business Parks Ronald L. Havner Jr.
Ronald L. Havner Jr.
206 Ratings

Review Highlights

Pros
  • So you have a good work/life balance if you have things to get taken care of after 6pm (in 12 reviews)

  • Working alone and having office/steady hours are about it (in 15 reviews)


Cons
  • Being a property manager is a difficult task with a lot of responsibility (in 65 reviews)

  • All upper management is hired from outside the company and are trained by (in 45 reviews)

More Highlights

38 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1. 3 people found this helpful  

    Property Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Resident Property/Manager  in  Gaithersburg, MD
    Current Employee - Resident Property/Manager in Gaithersburg, MD

    Pros

    The district managers at this company are hands-on and always there to help.
    The apartment that is offered is great incentive to become property manager.

    Cons

    Very pushy sales practices. Dealing with irate customers can be very unsafe at times. If I was unable to have a home security system, I would not live on the property. Pay is 9/hr when you are a property manager. If you were to get an off-site apartment and get paid regular, you would even out pretty much the same. Relief Managers rarely work at same location in the district, so there is quite a bit of travel to different locations. The company doesn't like to shell out too much money for maintenance.

    No opinion of CEO
  2. 1 person found this helpful  

    Life experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Laid back relaxing pace job.

    Cons

    Required to do more than three duties on the job combining as two full time jobs for little pay.

    Recommends
    Negative Outlook
    No opinion of CEO
  3.  

    My experience was neutral.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    My experience at Public Storage can be described as neutral. There were both good and bad aspects to the company. The work is fairly easy.

    Cons

    I wouldn't really recommend this for personal growth. The company is okay but career is not fulfilling. The corporation has some sketchy aspects.

  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5.  

    Public Storage - Market Leader in Burbank

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Clerical Staff  in  Burbank, CA
    Former Employee - Clerical Staff in Burbank, CA

    Pros

    It's great to work for the establisshed leader in the space

    Cons

    Not much innovation and things move slowly

    Advice to ManagementAdvice

    nothing that comes to mind

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. 3 people found this helpful  

    Little growth opportunity, insulting annual raises, crap bonus and cheap district managers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Associate Manager  in  Orlando, FL
    Former Employee - Associate Manager in Orlando, FL

    Pros

    I genuinely like the work, but am only surviving because I own my home. The compensation (compared to the high level of performance they require and continued mental abuse received from supervisors) is insulting. Pride prevents me from delivering anything less than my best, and that must be what they're counting on.

    I enjoy dealing with my customers, although corporate continues to lose long term patrons because of regular rent increases (with no ceiling) and skimpy property maintenance. It's all about shareholder profits and executive bonuses, apparently. They couldn't care less about the customers (or employees). We at one time had bonuses for keeping property above goals. Now they have made it that only 40% or less employees can qualify to receive any incentives, plus our PTO is designed to stay at under 40 hours.

    Cons

    My experience is that DM's are spread too thinly between multiple locations and can't handle the work load. It's been far too long since they ran their own facility, if they ever did, and all they see now are numbers and how to line their own purses. Mine has extremely poor people handling skills, and will quickly throw a devoted employee under the bus to make them look good and fulfill their own self-serving agenda. They show very little respect, and belittle and talk down to employees regularly. They rarely praise you for a job well done, but regularly offer harsh criticisms based on ever changing 'policies' and mistrust through scathing emails, unrealistic audits, secret shoppers, spy cams, and recorded phone calls.

    Advice to ManagementAdvice

    Teach your District and Area Managers to respect their workers, quit micro-managing, allow your General Managers to make their own decisions, and then stand behind them. I am a hard working, honest, employee that works with integrity. My customers love me. My facility is run professionally. My supervisors treat me like a child and show no trust, confidence or loyalty. I've been successfully running this facility for more than 8 years and still have to explain myself and cover my butt daily.

    What General Manager in other companies has NO say in hiring, firing, purchasing supplies, daily decision making, or is even permitted to contact their corporate office personnel without going through their DM?

    The company has done very well financially, and is experiencing all-time high occupancy levels. General Managers and Managers have accomplished this in spite of poor leadership by their immediate supervisors and near poverty compensation. Give credit where credit is due. Stop spending millions on senseless aquisition of competing small self storage properties, unnecessary office remodeling, and computer upgrades that don't work, and pay your employees that run the field (the ones that your customers deal with every day) what we deserve. Then trust us to do the job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 3 people found this helpful  

    Nerve Wracking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Property Manager  in  Las Vegas, NV
    Former Employee - Property Manager in Las Vegas, NV

    Pros

    Public Storage is a good place to learn the business of storage. No late hours. Mid morning start time is great. Get to work one on one with the public.

    Cons

    Workers are not promoted beyond property manager. Upper management are hired outside the company and most have never worked in the storage business, yet think they know what works best over the people who actually work it.

    Advice to ManagementAdvice

    Let people be themselves instead of robots with scripts. What looks good on paper is not always the best option.

    Doesn't Recommend
    No opinion of CEO
  8.  

    okay

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    It was relatively easy work.

    Cons

    Have to deal with public

  9.  

    Job is a bit above average.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Relief Manager  in  Lewisville, TX
    Current Employee - Relief Manager in Lewisville, TX

    Pros

    Lunch and breaks whenever you want. Plenty of down time. You oversee entire office and property. Good district manager. Good job to start of your close to the job and not needing to pay rent.

    Cons

    Worried about getting held up at gunpoint depending on location. Short 30 minute lunch break. The person you work after may completely NOT do a single thing and make you look bad if a district manager or regional manager come in and blame you. Sales are forced. If you don't make your sales goal they will make you feel uneasy, lower than the others - even if you run places that make lower revenue. They have reduced our bonus to 0% unless you make them a lot of money. You're expected to force customers to buy insurance illegally. You'll have to pick up dead rats and birds, change lightbulbs, fix gates and doors and pay is nlt worth the work. On our conference calls they say we need to sell better but they disguise it as we are helping the customer. The upper management are wealthy and boast about their possessions and vacations while we all have cars that are running on empty and can hardly pay our rent.

    Advice to ManagementAdvice

    Make the lazy people do their jobs. You write me up for being late often but when they don't file paperwork or run their own reports, neglect locking units and putting it on the person who comes in the next day is unfair.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  10.  

    It is a good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Relief Manager  in  Santa Ana, CA
    Former Employee - Relief Manager in Santa Ana, CA

    Pros

    They give you full time and work is easy.

    Cons

    They expect you to do something after you have completed your tasks.

    Recommends
    Neutral Outlook
    Approves of CEO
  11.  

    Current Employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Property Manager
    Current Employee - Property Manager

    Pros

    Stable work, at times challenging, dealing with a multitude of customers, new and current, on a daily basis. Always something new, even when I think I've seen and heard it all!

    Cons

    In two yeas time, have had 4 DM's

    Advice to ManagementAdvice

    Give Property Managers more authority to make decisions. Have more destingtion between Property Manager and Relief Manager.

    Recommends
    Positive Outlook
    No opinion of CEO

Worked for Public Storage? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.