Public Storage
2.3 of 5 289 reviews
www.publicstorage.com Glendale, CA 5000+ Employees

Public Storage Reviews

Updated Jun 15, 2014
All Employees Current Employees Only

2.3 289 reviews

                             

28% Approve of the CEO

Public Storage Vice Chairman, President, and CEO; Chairman, President, and CEO, PS Business Parks Ronald L. Havner Jr.

Ronald L. Havner Jr.

(190 ratings)

23% of employees recommend this company to a friend
37 Employee Reviews Back to all reviews
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    1 person found this helpful  

    Life experience

    Anonymous Employee (Current Employee)

    ProsLaid back relaxing pace job.

    ConsRequired to do more than three duties on the job combining as two full time jobs for little pay.

    Yes, I would recommend this company to a friend – I'm not optimistic about the outlook for this company

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    My experience was neutral.

    Anonymous Employee (Former Employee)

    ProsMy experience at Public Storage can be described as neutral. There were both good and bad aspects to the company. The work is fairly easy.

    ConsI wouldn't really recommend this for personal growth. The company is okay but career is not fulfilling. The corporation has some sketchy aspects.

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    Public Storage - Market Leader in Burbank

    Clerical Staff (Former Employee)
    Burbank, CA

    ProsIt's great to work for the establisshed leader in the space

    ConsNot much innovation and things move slowly

    Advice to Senior Managementnothing that comes to mind

    Yes, I would recommend this company to a friend

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    • Culture & Values
           
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    Little growth opportunity, insulting annual raises, crap bonus and cheap district managers

    Associate Manager (Former Employee)
    Orlando, FL

    ProsI genuinely like the work, but am only surviving because I own my home. The compensation (compared to the high level of performance they require and continued mental abuse received from supervisors) is insulting. Pride prevents me from delivering anything less than my best, and that must be what they're counting on.

    I enjoy dealing with my customers, although corporate continues to lose long term patrons because of regular rent increases (with no ceiling) and skimpy property maintenance. It's all about shareholder profits and executive bonuses, apparently. They couldn't care less about the customers (or employees). We at one time had bonuses for keeping property above goals. Now they have made it that only 40% or less employees can qualify to receive any incentives, plus our PTO is designed to stay at under 40 hours.

    ConsMy experience is that DM's are spread too thinly between multiple locations and can't handle the work load. It's been far too long since they ran their own facility, if they ever did, and all they see now are numbers and how to line their own purses. Mine has extremely poor people handling skills, and will quickly throw a devoted employee under the bus to make them look good and fulfill their own self-serving agenda. They show very little respect, and belittle and talk down to employees regularly. They rarely praise you for a job well done, but regularly offer harsh criticisms based on ever changing 'policies' and mistrust through scathing emails, unrealistic audits, secret shoppers, spy cams, and recorded phone calls.

    Advice to Senior ManagementTeach your District and Area Managers to respect their workers, quit micro-managing, allow your General Managers to make their own decisions, and then stand behind them. I am a hard working, honest, employee that works with integrity. My customers love me. My facility is run professionally. My supervisors treat me like a child and show no trust, confidence or loyalty. I've been successfully running this facility for more than 8 years and still have to explain myself and cover my butt daily.

    What General Manager in other companies has NO say in hiring, firing, purchasing supplies, daily decision making, or is even permitted to contact their corporate office personnel without going through their DM?

    The company has done very well financially, and is experiencing all-time high occupancy levels. General Managers and Managers have accomplished this in spite of poor leadership by their immediate supervisors and near poverty compensation. Give credit where credit is due. Stop spending millions on senseless aquisition of competing small self storage properties, unnecessary office remodeling, and computer upgrades that don't work, and pay your employees that run the field (the ones that your customers deal with every day) what we deserve. Then trust us to do the job.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    3 people found this helpful  

    Nerve Wracking

    Property Manager (Former Employee)
    Las Vegas, NV

    ProsPublic Storage is a good place to learn the business of storage. No late hours. Mid morning start time is great. Get to work one on one with the public.

    ConsWorkers are not promoted beyond property manager. Upper management are hired outside the company and most have never worked in the storage business, yet think they know what works best over the people who actually work it.

    Advice to Senior ManagementLet people be themselves instead of robots with scripts. What looks good on paper is not always the best option.

    No, I would not recommend this company to a friend

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    okay

    Anonymous Employee (Former Employee)

    ProsIt was relatively easy work.

    ConsHave to deal with public

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    Job is a bit above average.

    Relief Manager (Current Employee)
    Lewisville, TX

    ProsLunch and breaks whenever you want. Plenty of down time. You oversee entire office and property. Good district manager. Good job to start of your close to the job and not needing to pay rent.

    ConsWorried about getting held up at gunpoint depending on location. Short 30 minute lunch break. The person you work after may completely NOT do a single thing and make you look bad if a district manager or regional manager come in and blame you. Sales are forced. If you don't make your sales goal they will make you feel uneasy, lower than the others - even if you run places that make lower revenue. They have reduced our bonus to 0% unless you make them a lot of money. You're expected to force customers to buy insurance illegally. You'll have to pick up dead rats and birds, change lightbulbs, fix gates and doors and pay is nlt worth the work. On our conference calls they say we need to sell better but they disguise it as we are helping the customer. The upper management are wealthy and boast about their possessions and vacations while we all have cars that are running on empty and can hardly pay our rent.

    Advice to Senior ManagementMake the lazy people do their jobs. You write me up for being late often but when they don't file paperwork or run their own reports, neglect locking units and putting it on the person who comes in the next day is unfair.

    Yes, I would recommend this company to a friend

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    It is a good place to work

    Relief Manager (Former Employee)
    Santa Ana, CA

    ProsThey give you full time and work is easy.

    ConsThey expect you to do something after you have completed your tasks.

    Yes, I would recommend this company to a friend

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    Current Employee

    Property Manager (Current Employee)

    ProsStable work, at times challenging, dealing with a multitude of customers, new and current, on a daily basis. Always something new, even when I think I've seen and heard it all!

    ConsIn two yeas time, have had 4 DM's

    Advice to Senior ManagementGive Property Managers more authority to make decisions. Have more destingtion between Property Manager and Relief Manager.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

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    Never a dull moment!

    Property Manager (Former Employee)
    Culver City, CA

    ProsSame job daily, but interaction with different people from walks of life daily, which I enjoyed.

    ConsI didn't like cleaning the restrooms. :{

    Advice to Senior ManagementLet your valued employees move up within the company. By only hiring people from he outside for corporate positions are somewhat disheartening.

    Yes, I would recommend this company to a friend

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Public Storage built its first self-storage facility in 1972 and now operates more than 2,200 unique and diverse company-owned locations in the United States and Europe. Serving more than one million customers with… Full Overview

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