QBE Reviews

Updated August 7, 2015
44 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
1.0
Rating Trends
Recommend to a friend
Approve of CEO
QBE Group CEO John Neal
John Neal
25 Ratings

Pros
  • Good work life balance, great work experience (in 6 reviews)

  • Meeting few great people that has come and gone (in 10 reviews)

Cons
  • Senior management not very visible to the masses (in 9 reviews)

  • We lost 5 employees within a few months because of their poor management (in 5 reviews)

More Pros and Cons

44 Employee Reviews

Sort: Popular Rating Date
  1. Another great company bites the dust

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Integration Program Manager in Roswell, GA
    Former Contractor - Integration Program Manager in Roswell, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at QBE as a contractor (More than 3 years)

    Pros

    Absolutely the best people in the world to work with...dedicated, caring, professional.

    Cons

    Executive leadership could care less about its people.

    Advice to Management

    No advice - they've already destroyed what was a great company by massive layoffs, bringing Accenture in and shipping jobs overseas.


  2. Licensed Customer Service Rep-Chandler

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Agent-customer Service in Chandler, AZ
    Former Employee - Licensed Agent-customer Service in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at QBE full-time (More than 3 years)

    Pros

    Higher paying through temp agency Direct hire through website One of the higher paying insurance call center jobs M-F 6-6 schedule Overtime available

    Cons

    $4-$6/hr less when hired on permanently Always understaffed Not one comes to work happy or leaves happy. Micromanaged by managers and que monitors, reporting everything you do on a daily basis. Have to ask to go to the restroom every time. No advancement opportunities, even when major opportunities are available. Call monitored 10-12x/mo by 3 people who all score differently. Calls are calibrated in manager meetings where they tear your call apart and give you the lowest score possible. Management doesn't care about you, your progress in the company or personal life. You have a 5-10% chance of getting a requested day off.

    Advice to Management

    There would be a better cohesiveness mentally and emotionally if the following were to happen: If they would give a day off when asked, not allow just 3 people per day when there is 60+ employees. Don't treat employees like they are infantile. Stop micromanaging on every little thing. Let them go to the restroom when needed. Talk directly to employees about THEIR behavior vs punishing all employees. Allow employees to transfer to other departments when they come available (too late now). Adjust employees schedule so they can go to college & better their lives. If anything (ALL of management) act like you care, not just one person.


  3. Helpful (3)

    Stressful and disappointing

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Able to work remotely, nice coworkers. Sorry, at this time there are no other pros

    Cons

    Claims system is god awful. AVPs and up have no clue when it comes to workloads and they are condescending towards employees.

    Advice to Management

    Treat employees with respect. Do their jobs for a day so you can see how difficult it is. Hire more workers. Get rid of top heavy AVPs and up who don't serve any useful purpose


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    Company going under

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Operations Team Lead in Fort Worth, TX
    Former Employee - Insurance Operations Team Lead in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at QBE full-time (More than 5 years)

    Pros

    Pay is ok, hours are pretty good

    Cons

    Too many layoffs, senior management made terrible decisions on who should stay and who should go based on pay. They should reflect on how the decision will affect the staff and the company in the long run. Sometimes the best choice is not the immediate bottom line but the company's goals in the long run. I left, not laid off because of the decisions that were made. Many others are leaving for the same reason.

    Advice to Management

    Listen to your staff, sometimes you need to consider how your staff will be affected by the choices that are made, not just the bottom line.


  6. Helpful (4)

    Lack of empowerment, vision, and weak leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at QBE full-time

    Pros

    Great people working hard to keep the company from sinking, good benefits, above average bonus potential, good pay, flexible hours.

    Cons

    Lack of empowerment, huge silos, no plan or vision, mass chaos, lack of alignment amongst senior leadership, cut throat culture, it's all about the bottom line.

    Advice to Management

    Build a vision, give your employees a path, empower them as they truly want you to be successful, listen to your people - they know how to fix the current situation, just let them, put people first and watch your financials improve as a result.


  7. Helpful (3)

    Don

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are no pros, don't work here.

    Cons

    Lied to and evaded by management for 8 months that my position was temp-to-hire before they revealed that it was in fact not. Everyone with experience, who actually knows the systems and processes has either been fired or left willingly. Not allowed a day off, even unpaid, including holidays the entire time I worked there.

    Advice to Management

    Treat your employees with basic human dignity and you might have a few left.


  8. Constant change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Sun Prairie, WI
    Current Employee - Accountant in Sun Prairie, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Many opportunities and never boring.

    Cons

    Top down approach with sometimes unrealistic expectations.


  9. Helpful (2)

    Avoid they cut jobs without notice, and just add task to remaining employees only to pursue the promised revenue.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    has great benefits. is a big company with tons of things and jobs to learn, the people is nice and the environment very relaxed for a security company

    Cons

    poor stability, they cut jobs without notice and do not offer severance or compensation.

    Advice to Management

    quit firing people and review your plans before promising anything to shareholders, stop improvisation


  10. Helpful (1)

    Finance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Sun Prairie, WI
    Current Employee - Anonymous Employee in Sun Prairie, WI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are none other than the people I worked with were decent. Management and corporate treat the employees and customers poorly. I really don't know why they are still around there is nothing good and it's sad because there were some great people that worked their butts off that lost their jobs.

    Cons

    Not one good thing to say about the company. Systems are horrible and management are not managers they manage poorly.

    Advice to Management

    Don't mistreat people so poorly. This company needs to be investigated they don't care about anyone. The worst thing that happened to this company is when QBE purchased them.


  11. Helpful (3)

    RUN FOR YOUR LIFE

    Current Employee - Manager in Chandler, AZ
    Current Employee - Manager in Chandler, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at QBE full-time (More than 3 years)

    Pros

    Great Chandler, AZ office space Great, dedicated staff

    Cons

    1) Senior leadership team in Atlanta and Irvine have run three companies into the ground (Sterling, Balboa and now QBE) yet they remain in place? 2) HR is made up of over paid clerical people who support senior leadership horrifying decisions through inaction. 3) The lender placed industry views QBE as a joke and sinking ship, which it is.

    Advice to Management

    Please quit so new leadership can be hired, leaders with strategic vision, experience and relationships with new sales prospects.



Showing 44 of 151 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.