QBE Reviews

Updated September 25, 2014
Updated September 25, 2014
104 Reviews
2.4
104 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
QBE Group CEO John Neal
John Neal
49 Ratings

Review Highlights

Pros
  • Flexible Work schedule, promotion of work life balance and reasonable benefits (in 6 reviews)

  • Meeting few great people that has come and gone (in 10 reviews)


Cons
  • Senior management not very visible to the masses (in 9 reviews)

  • We lost 5 employees within a few months because of their poor management (in 5 reviews)

More Highlights

24 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Full of changes

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at QBE full-time (more than 5 years)

    Pros

    Severance/outplacement benefits are generally good enough (after a certain tenure) to make it worth the risk of being cut loose.

    Cons

    The company is still figuring out its North America strategy, so job stability/ business unit stability are really not solid enough to make it a place to expect to build a career. Internal process are very cumbersome, so patience is required.

    Doesn't Recommend
    No opinion of CEO
  2.  

    Good company, bad timing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims in Madison, WI
    Former Employee - Claims in Madison, WI

    I worked at QBE full-time

    Pros

    Compensation, benefits and ability to advance are key reasons to join the organization. If you like constant change, this is the place for you.

    Cons

    Clear lack of strategic leadership message. Company has changed direction so many times in North America that the employees do not know what direction they are heading. New leadership on global and NA level.

    Doesn't Recommend
    Disapproves of CEO
  3. 4 people found this helpful  

    Trying to figure out who they are

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at QBE full-time (more than 10 years)

    Pros

    QBE employs many excellent insurance professionals who are true experts in their specialty markets. QBE is able to deliver high quality products and services to its high risk, high value customers. The organization's focus on excellence and profitability in its insurance operations is a model for the industry.

    Several executives in this organization are world class leaders in insurance.

    Cons

    QBE North America's acquisitions since 2007 have been tremendously disruptive. Some acquisitions did not fit their business model at all (General Casualty) and others (Sterling / Balboa) have lost signficant value due to regulatory changes.

    Additionally because of all the redundant systems and processes they took on through their acquisitions, QBE is now going through a very difficult time reshaping their business and offshoring / outsourcing work that is routine to moderately complex so they can focus on their true value-added operations / functions.

    Advice to ManagementAdvice

    I believe the organization will correct itself over the next three years. However, I would encourage the global company leaders to specifically identify all the reasons the growth strategy in the U.S. failed so they can avoid repeating that result in other markets.

    From 2007, the North America division has had four CEO's and only the current CEO grew his career in the U.S. market.

    In regards to employee engagement, the company has squandered a tremendous amount of goodwill and some labor markets are now nearly empty of potential candidates because of QBE's reputation in North America. The starting point for correcting this problem is hiring a competent, dynamic HR leader for the U.S.. The CHRO role is open for the fourth time since @2010. Employees do not feel they have an advocate at the leadership table who can challenge decisions, coach and mentor executives, and set the tone for the culture of the organization.

    Finally, isolating executive leadership in the NY office when nearly all insurance operations and shared services are performed elsewhere results in consistently poor and uninformed decision making. I do not believe sustainable improvement will be seen until senior executives are located in the same offices where the work their teams are performing is located. Using technology to connect with other executives for meetings would be more effective than managing teams remotely with very little personal interaction.

    Recommends
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    It has been a good experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead in Morrisville, NC
    Current Employee - Team Lead in Morrisville, NC

    I have been working at QBE full-time (more than 5 years)

    Pros

    It is a stable job with good people employed their.

    Cons

    Management bring division throughout the office.

    Advice to ManagementAdvice

    More training, More training, More training,

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Pretty good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Insurance Operations Representatives in Fort Worth, TX
    Current Employee - Insurance Operations Representatives in Fort Worth, TX

    I have been working at QBE full-time (more than 3 years)

    Pros

    People are all around good to work with, as well as plenty of benefits through the company.

    Cons

    You have to thrive sitting at a desk on a computer for the whole day.

    Advice to ManagementAdvice

    Minimize the redundancies.

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Good experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Customer Service Representative in Morrisville, NC
    Former Employee - Senior Customer Service Representative in Morrisville, NC

    I worked at QBE full-time (more than 3 years)

    Pros

    Very professional. Nice people.

    Cons

    Getting to the job, driving on I40 & I540 (all the accidents)

    Advice to ManagementAdvice

    None

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Nice place to work, family atmosphere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at QBE full-time

    Pros

    PTO, Flextime, great site leader

    Cons

    Losing clients and not signing new business, not a great sense of job security

    Advice to ManagementAdvice

    Keep doing a great job and tell the Sales folks to get new clients!

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9.  

    New initiatives and leadership every few years; be prepared for a wild ride.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Vice President in Sun Prairie, WI
    Former Employee - Vice President in Sun Prairie, WI

    I worked at QBE full-time (more than 8 years)

    Pros

    Salary and benefits are decent. Congenial and supportive working environment.

    Cons

    The left hand doesn't know what the right hand is doing...
    Incompetent leaders on the production side of the business. Antiquated systems.

    Advice to ManagementAdvice

    Have better coordination and communication between all of the business units.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  10.  

    Too many reorganizations since they bought General Casualty Insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims Adjuster in Sun Prairie, WI
    Current Employee - Claims Adjuster in Sun Prairie, WI

    I have been working at QBE full-time (more than 5 years)

    Pros

    Solid financially it appears at this point in time.

    Cons

    Claims department employees unsure of what their job or department might look like more than a month or two at a time.

    Advice to ManagementAdvice

    You say you care your employees, your people.... then show is in real ways, not just talk!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    Ok place to work

    Current Employee - Underwriting Assistant in Lincoln, NE
    Current Employee - Underwriting Assistant in Lincoln, NE

    I have been working at QBE full-time (more than 5 years)

    Pros

    Salary and benefits were pretty good.

    Cons

    Management gives mixed messages to employees. No sense of direction for the company.

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