QuEST Global

  www.quest-global.com
  www.quest-global.com

QuEST Global Reviews

Updated November 7, 2014
Updated November 7, 2014
106 Reviews
2.6
106 Reviews
Rating Trends

Recommend to a friend
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Ajit Prabhu
21 Ratings

Review Highlights

Pros
  • Flexible work hours, Medical, dental and vision plans decently priced for value (in 7 reviews)

  • technical knowledge is plenty and opportunities to learn are more (in 4 reviews)


Cons
  • You're handed work to do but upper management doesn't understand the work scope (in 7 reviews)

  • Team leads have degrees in political science and other non-engineering degrees (in 7 reviews)

More Highlights

19 Employee Reviews Back to all reviews

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  1.  

    Great for experience, very good for entry level engineers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Structural Analysis Engineer/Controls Engineer in East Hartford, CT
    Current Employee - Structural Analysis Engineer/Controls Engineer in East Hartford, CT

    I have been working at QuEST Global full-time (more than an year)

    Pros

    First of all, after reading a lot of these reviews I'd like to clear up something. QuEST Global has two main engineering functions. One is PECOE, and one is CAE. PECOE is a center for project engineers and they get paid a lot less, they are paid hourly, have fewer benefits, and you'll will find many people with very little qualifications. Many of the negative comments written here are from people who worked in PECOE which is totally different from CAE. CAE is the engineering section of QuEST where you will find salaried employees with decent benefits and engineering degrees.

    Following that clarification, I would like to talk about my experience at QuEST. I worked in there main headquarters in East Hartford as an intern (At the time, I was still a college student). As an intern I was paid a decent wage and got the chance to do some really interesting work. I learned ANSYS as an intern! Being the only intern in the building, I also had the chance for exposure and to be well known in the company. They were very flexible with scheduling hours around my school schedule.

    After about a year of interning, I graduated from school with a BSME and was offered a full time position immediately. I was offered a competitive salary and PTO matched Pratt & Whitney. The environment was friendly, and the majority of people were young and professional. I was rarely intimidated by an individual. There are also many opportunities to move around and be promoted (fairly quickly) because of how fast the company was growing. Overall, the company had a great culture and there was an excellent work-life balance. This was an excellent place to work straight out of college.

    Cons

    I had very few cons with this company, but there are definitely somethings I would like to point out.

    - Workload fluctuations were HORRIBLE (some teams more than others). One week you would be extremely busy, the next week you would be on Craigslist 24/7.

    - I felt as if sometimes you would be pressured by management. Someone constantly checking the hours you put in and your timesheets, and making sure if you've been billable or not. I felt as if I wasn't being trusted. You would be asked the same questions about your project progress multiple times a day, which got annoying.

    - Very little budget for ANYTHING that they can't bill to their customer. Training sessions, internal meetings, team building exercises (and many more things that I can't think of) are all examples of events that the company wouldn't pay for! It was all on your own. Who would want to take part in any thing that they are not being paid for.

    - Absolutely mediocre tuition reimbursement program. You get *upto* $2000 per semester for a course approved by your team lead and manager. You must do very good in the class to get the reimbursement and it is a long, stupid, process to receive the reimbursement. Did I mention its a raffle? Yes, only 5 people per semester receive this reimbursement. QuEST needs to realize that most of their employees have less than 5 years of experience and that it would be great to receive *decent* tuition reimbursement for their own personal growth.

    Advice to ManagementAdvice

    Invest more in your employees. You have done a great job with the culture, but allow the employees to enjoy their time at work. Increase the unbillable budget to allow for some team building exercises and/or training. The day gets boring very fast when all you do is sit behind a desk for 8 hours.

    Also, do something about your tuition reimbursement program. It is probably one of the worst programs I've heard of from an engineering firm of this size.

    Overall, upper management is intelligent and have done a great job being a competitve outsourcer.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Great career growth for self motivated engineers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in East Hartford, CT
    Current Employee - Engineer in East Hartford, CT

    I have been working at QuEST Global full-time (more than 5 years)

    Pros

    Work-life balance is great, hours are flexible. If you do not like what you're working on, you can learn a new discipline or work on a different part.

    Access to the global network of engineers is very cool. We have many customers in different industries who are at the forefront of technology.

    Career growth opportunities are prevalent if you are a competent, driven engineer. You have to pave your own career path, it will be hard, and you will be challenged. If that's your thing, then QuEST is for you. If you want an easy job, QuEST is also for you. If you want an easy job where you make a bunch of money, you should have gone into software engineering. If you are passionate about technology & problem solving, you will find this job very rewarding.

    QuEST is evolving as it ages, you will notice many changes happening that align with the customer's position in their industry. It is a young company, so processes are still being worked out, but QuEST is not afraid to take a risk to try a new service or mode of delivery. It is very exciting as an engineer to be on the forefront of these new deliveries. It can feel very entrepreneurial.

    Cons

    Inexperienced managers and enablers. Process people (project management and quality) functions should be run by experts in their fields, not by project engineers who grew up in QuEST (too much bias).

    Limited talent pool makes this a great opportunity for self-starters, but the disorganized middle mgmt/center managers can stunt growth of talented individuals. This is perceived to be an ego issue, but is probably just because of lack of experience in mgmt. There are always ways around management if you are resourceful./

    Not all managers are inclined to change, which is a core value, and a critical success factor for QuEST. This attitude holds us back.

    No system for escalating HR issues. HR is in India, the US HR team does what they can but they are stretched too thin.

    Too many QuEST employees assume they work for the customer instead of for QuEST, so they have the wrong perception of their job (job title, compensation, responsibility). This should be managed better by center & program managers.

    Heavy emphasis on metrics is preventing growth and evolution of the company. No credit (praise or monetary reward) is given to employees. So if you are the type of person who needs to be told you're doing a good job all the time you will likely not enjoy working here.

    Advice to ManagementAdvice

    QuEST needs robust training for new managers, less emphasis on metrics and more emphasis on solving customer needs.

    Management's message is not communicated or flowed down at all, in any system. Unless you have a manager who knows to do this, it will not happen. Operations leaders have to fix this to keep their employees engaged. As long as your employees understand why the company makes the decisions they make, the easier it will be to keep them on board with your goals.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Excellent company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Hartford, CT
    Current Employee - Anonymous Employee in Hartford, CT

    I have been working at QuEST Global full-time (more than 3 years)

    Pros

    Love the work. No two days are the same. There is lot of variety, one gets to work on different projects. Coworkers are great. Management follows open door policy. s

    Cons

    Salaries are low, but I am not in it for money. Managers are immature.

    Advice to ManagementAdvice

    Do not promote people who are not ready. Try to pay to the market.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Outstanding colleagues; Outrageous expectations from employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Mechanical Engineer -- Structures Analysis in East Hartford, CT
    Current Employee - Mechanical Engineer -- Structures Analysis in East Hartford, CT

    I have been working at QuEST Global full-time (more than an year)

    Pros

    You gets to work with very friendly and energetic colleagues. The work that I do (Finite Element Analysis) is challenging and fun.

    Cons

    Too much expectations from employees. Being an outsourcing company, QuEST has a performance metrics called the applied ratio. Basically, at the end of the week you have to submit two types of hours worked for the whole week: 1. billable hours. This is the hours that you billed customers that does not cost QuEST money. 2. non-billable hours. These are basically hours involves training, management, etc. that uses QuEST money. The goal is to have an applied ratio of >93% for the whole year. The catch is, your vacation and personal days are counted as non-billable hours, so basically if you do the math, taking a full 2-week vacation and working regular 40 hours a week will not allow to meet the applied ratio mark. You have to work overtime to "make up" for the hours used for vacation, which is absurd.

    Recommends
    Positive Outlook
    No opinion of CEO
  6.  

    Good, growing company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Engineer in East Hartford, CT
    Current Employee - Engineer in East Hartford, CT

    I have been working at QuEST Global full-time (more than 3 years)

    Pros

    -a lot of opportunities to work on different assignments
    -good people to work with
    -you get work with pretty advanced engineering technology

    Cons

    -not the right place for everyone.
    -customers may be overly involved
    -need to create your own visibility to senior management

    Advice to ManagementAdvice

    More face time

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    If you want an opportunity to grow, be part of a great team - this is your place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in East Hartford, CT
    Current Employee - Anonymous Employee in East Hartford, CT

    I have been working at QuEST Global full-time (less than an year)

    Pros

    * growth opportunities
    * prosperous work
    * great people to work with
    * market value pay
    * easy to commute (east hartford)
    * aggresive and strategic company
    * flexible hours
    * eventhough its a big company, feels like its family oriented company

    Cons

    * Too much to do and not enough hours

    Advice to ManagementAdvice

    I think the leader have put up a great strategic direction and a map. Make time for your people

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Project Admin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Administrator in Rockford, IL
    Current Employee - Project Administrator in Rockford, IL

    I have been working at QuEST Global full-time (more than an year)

    Pros

    -Mobility
    -Good team enviroment
    -Find a niche that fits you

    Cons

    -No paid Holidays and to many days off
    -Payscale

    Advice to ManagementAdvice

    Work on getting hours rolled over from previous year and more PTO or some paid holidays.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Orlando, FL
    Current Employee - Anonymous Employee in Orlando, FL

    I have been working at QuEST Global

    Pros

    Passionate about the company mission and goals for advocacy for the developmentally disabled

    Cons

    Small company limited opportunities for upper management or executive leadership

    Recommends
    No opinion of CEO
  10.  

    Why do you ask for a review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Associate Engineer in East Hartford, CT
    Current Employee - Associate Engineer in East Hartford, CT

    I have been working at QuEST Global

    Pros

    Work flexibility, huge technical up to date documentation

    Cons

    Yearly income growth is very slow

    Advice to ManagementAdvice

    Listen to the employees needs, Share the cost savings

    Recommends
    Approves of CEO
  11.  

    So far so good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Stress Engineer in Bangalore (India)
    Current Employee - Stress Engineer in Bangalore (India)

    I have been working at QuEST Global full-time (more than 3 years)

    Pros

    Flexible and friendly work environment, work-life balance is maintained, good annual appraisals provided the performance is up to the mark. A good place to start ones career

    Cons

    Have to work in Shifts, long working hours, the review procedure are tiring and time consuming.

    Advice to ManagementAdvice

    try to be a more people oriented company than target oriented.

    Recommends
    Neutral Outlook
    Approves of CEO

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